Villa Palmeras

Hotels
7.9 (621 reviews)
C. Sergio Butrón Casas mz 402 lt 1 , Cancún , mx
+52 998 441 1824

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Convenient location near the airport
Clean and spacious rooms
Cons:
Limited service and amenities
Inconsistent food quality

Categories

Cleanliness
7.73
Many reviews mention cleanliness positively, but some experiences report issues like poorly functioning showers.
Service
8.2
Guests commented on friendly staff, but some faced issues with communication and late-night service.
Location
8.74
Conveniently close to the airport, making it a favorable location for travelers.
Room Quality
7.69
Rooms described as spacious and clean, but one review indicated that the room didn’t meet the expectations of a 'deluxe' room.
Amenities
7.22
Mostly self-service with limited personnel, which made for a unique experience but also a lack of certain conveniences.
Value for Money
8.18
Several reviews indicated a good price-to-quality ratio, despite some concerns about additional fees.
Food and Beverage
7.23
Food quality varied, with some guests dissatisfied with the taste and availability, particularly after hours.
Overall Experience
8.2
Overall experiences were positive with some caveats, mainly regarding service and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:05

Property Description

Luxurious Amenities and Services
Villa Palmeras, nestled in Cancún, offers a luxurious stay with an outdoor pool, free parking, and a charming garden. The 24-hour front desk, on-site restaurant, and inviting terrace ensure a comfortable and convenient experience for guests.

Exciting Leisure Activities
Guests at Villa Palmeras can enjoy various leisure activities including billiards, table tennis, and darts. The perfect way to unwind and have fun during your stay in Cancún.

Convenient Location
Conveniently situated just 6 km from Cancún International Airport, with popular attractions like Cancun Underwater Museum and Beto Avila Stadium a short distance away. Make Villa Palmeras your top choice for a memorable stay in Cancún.

Important information:

Please note, only pets 5 kilos or fewer are allowed and have an extra charge of 250 MXN per night. Only 1 pet per room is allowed.

Please note that construction work will be carried out from May 3 to May 10, 2024, at the pool. We are sorry for any inconvenience caused.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

7.9
Based on 621 reviews
Cleanliness: 7.73
Service: 8.2
Location: 8.74
Room Quality: 7.69
Amenities: 7.22
Value for Money: 8.18
Food and Beverage: 7.23
Overall Experience: 8.2
F
Francois • family_with_children • fr
7
Proche de l’aéroport mais établissement daté à la propreté douteuse.
Pros:

Proche de l aéroport.

Cons:

Chambre à moitié faite: pas de taie d oreillers, pas de serviettes de douche,cheveux dans la salle de bain. Robinetterie datée et difficilement utilisable.

2026-08-13 • via Nuitee
H
houlevalerie • family_with_children • ca
6
Seulement pratique pour l'emplacement près de l'aéroport.
Pros:

L'air climatisée, la télévision, lit propre, bonne pression dans la douche.

Cons:

Le manque de personnel sur place, pas mon genre. Le resto fermé sur place, pas pratique. La toilette coulait par terre. La douche à faire un gros bruit on a dû fermer l'eau! La saleté, abeilles dans la piscine. Eau de la piscine très chaude. L'usure et l'odeur de renfermé dans la salle de jeux. Le matériel brisé, raquette de ping pong, sans balle. J'ai commandé un taxi avec le personnel la veille pour me rendre à l'aéroport. Le taxi n'est jamais venu! J'ai dû commander un Uber d'urgence. Et surtout pas d'eau potable sur place!... Nous étions déshydratés!

2026-08-12 • via Nuitee
O
Olivier • family_with_children • fr
7
Pros:

Personnel vraiment très bien et emplacement parfait

Cons:

Les équipement de la douche quasiment inutilisables

2026-08-12 • via Nuitee
J
jennifer • family_with_children • fr
8
Bien adapté pour une nuit de transition à l’arrivée à Cancun
Pros:

L’emplacement pas très loin de l’aéroport et pourtant très calme.
Le jardin.

Cons:

Absence totale de personnel qui ne nous a pas gêné car la procédure de remise des codes était très clair.
Mais nous avions reçu l’information de petits déjeuners à partir mais finalement personne n’était présent et ne répondait au message.

2026-07-21 • via Nuitee
H
Hendrikx • couple • nl
3
2026-07-20 • via Nuitee
L
Luis carlos • family_with_children • mx
10
2026-07-18 • via Nuitee
Y
Yang • couple • us
1
It’s sucks!
Pros:

The backyard

Cons:

The people they’re lazy! The manger doesn’t care about people getting abused! There’s a guy wants to hit us and his kids also cussing at us when we stayed there and we report to the manager all he said is “ okay”.

2026-07-17 • via Nuitee
K
Kevin • solo_traveller • gt
10
2026-07-12 • via Nuitee
M
Marjolein • extended_group • nl
2
Op de foto’s lijkt het heel leuk maar het is niet schoon kamers vies oud
Pros:

Niets beviel

Cons:

Vies onverzorgd

2026-07-08 • via Nuitee
B
BRIGHT • solo_traveller • ca
10
It’s was a nice place
Pros:

Nice and quiet environment

Cons:

The internet connection wasn’t strong enough

2026-07-03 • via Nuitee
A
Ann • couple • ca
5
A place to sleep and leave.
Pros:

Close to the airport

Cons:

Close to nothing else, food was bland and expensive and the pool was dirty.

2026-06-21 • via Nuitee
G
gabriela • couple • us
10
2026-06-19 • via Nuitee
J
Jackie • solo_traveller • au
9
Airport Stay
Pros:

The outside entertaining area.
The cheese and mushroom dip

Cons:

Bit hard to find at night time

2026-06-13 • via Nuitee
L
Liliana • solo_traveller • mx
9
Pros:

Las instalaciones, el restaurante

Cons:

La ubicación era poco accesible

2026-05-28 • via Nuitee
D
Daisy • family_with_children • gb
6
2026-05-25 • via Nuitee
O
oliver • solo_traveller • be
9
Nice hotel
Pros:

Spacious room and bathroom.

Clean rooms.

I didn't see many staff, but the ones I met were friendly.

Great garden area with some facilities such as darts board, swimming pool and pool table.

Decent food from the restaurant.

Near the airport, so it's a good hotel if you need to catch a flight the day after, that's also the reason why we booked this hotel.

Cons:

Location, don't expect to find much restaurants or shops nearby, but on the other hand like I mentioned before, it's near the airport.

Some lights weren't working, I switched the light bulbs, but these weren't the problem. So some things needed a bit of maintenance.

Dirty aircon inside = unhealthy air to breathe in. Aircons should be professionally cleaned every six months to a year.

2026-05-24 • via Nuitee
J
Jean-Pierre • couple • be
9
Beau logement à 7km de l'aéroport de Cancun
Pros:

Belle chambre dans un bâtiment sécurisé. Parking intérieur. Check-in à distance. Pratique pour se rendre à l'aéroport le lendemain matin.

2026-05-19 • via Nuitee
A
andre • couple • mx
8
Muito bom para o preço
Pros:

Preço benefício

2026-05-09 • via Nuitee
A
Anne • solo_traveller • ca
10
2026-04-28 • via Nuitee
S
Sergio • couple • fr
7
2026-04-27 • via Nuitee