Hotel Casa las Mercedes

Hotels
Independent
8.6 (86 reviews)
Independencia #1206 Centro Historico, Oaxaca, OAX, 68000 , Oaxaca , MX

Facilities

Area shuttle (surcharge)
Free WiFi
24-hour front desk
Terrace
Concierge service
Wheelchair accessible
Safe-deposit box at front desk
Smoke-free property
Tours/ticket assistance
Area shuttle (surcharge)
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Cons:
Offsite parking
Issues with cleanliness

Categories

Cleanliness
7.81
There were issues with no toilet paper and requiring new towels upon arrival.
Service
9.28
Staff were friendly and provided good service, although some issues with resolution were noted.
Location
7.82
Parking is offsite which created inconvenience.
Room Quality
8.27
Room quality mentioned, but beds were small.
Amenities
8.8
Standard quality for this hotel tier.
Value for Money
8.76
Standard quality for this hotel tier.
Food and Beverage
9.31
Food was described as very good.
Overall Experience
8.78
Overall a nice stay with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:06

Property Description

Hotel Casa las Mercedes offers an unforgettable stay immersed in the rich culture of Oaxaca.

Stunning Views
Take in breathtaking views from our inviting terrace while enjoying your morning coffee or an evening cocktail.

Exceptional Amenities
Stay connected with complimentary Wi-Fi and enjoy on-demand concierge services to make your visit seamless. Our business center is ready for any work needs, alongside comfortable guestrooms featuring premium bedding and a range of entertainment options.

Prime Location
Located just minutes from renowned attractions like the Oaxaca Textile Museum and Zócalo Square, explore the vibrant heart of the city at your own pace.

Don’t miss out on this unforgettable experience—book your stay at Hotel Casa las Mercedes today!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

8.6
Based on 86 reviews
Cleanliness: 7.81
Service: 9.28
Location: 7.82
Room Quality: 8.27
Amenities: 8.8
Value for Money: 8.76
Food and Beverage: 9.31
Overall Experience: 8.78
G
Guadalupe solo_traveller us
3
No buena
Pros:

Desayuno no taaan mal
Servicio en todo lo relacionado con recamara , uso de toallas y sábanas pésimo
Yo nunca me había sentido tan mal de no poder usar las cosas de la recamara en ningún hotel del mundo

Cons:

Todo, desde que suena y suena el teléfono a las 3 de la mañana y paró 3:51 am
Solo porque un huésped llamaba que le abrieran la puerta
El chico encargado de recepción no escuchó el teléfono
Yo ya no dormí desde esa hora
No es posible que se duerman y no tengan un celular y ponerlo en silencio para no despertar a los demás huéspedes

2026-05-07 via Nuitee
J
Jorge couple mx
9
Pros:

La atención en recepción

Cons:

Cae muy poca agua en la regadera.

2026-05-05 via Nuitee
G
Guadalupe solo_traveller us
1
Not good at all
Cons:

Im writing this at 3:51AM because the hotel phone is ringing since 3:00 they disrespect their guests sleep., not answering their phones calls.
Beds are terribly hard, water pressure bad, is understandable that noise from outside hotel can’t control it. I need to move to other hotel for the last two days in Oaxaca , I was waiting to answer this email until I leave this hotel but, this morning noise is unbearable then they start doing noise early morning every day
No rest at all
No booking with your company anymore
I need to move,

2026-05-05 via Nuitee
A
Alex F. aus B. family_with_children de
4
Würde nicht noch mal buchen
Pros:

Lage top.
Personal bemüht.

Cons:

Aus der Toilette ist Wasser ausgetreten, wurde nach 2 maliger Anmerkung aber gefixt.
Langes Haar im Bett.
Etwas laut.

2026-04-08 via Nuitee
J
Johan couple es
9
Pros:

It was spacious and clean. The staff was friendly and helpful. The room was interior so no street noise after long days of sightseeing. It’s about a 10 min walk to Templo de Santo Domingo along beautiful cobblestone streets with plenty of cafes, galleries and bars.

2026-04-07 via Nuitee
family_with_children us
3
2026-04-07 via Nuitee
G
Gabriel family_with_children mx
10
Pros:

Excelente la atención desde el check in hasta el check out felicitaciones a Omar una atención excepcional durante nuestra estancia El restaurante deliciosa la comida en especial el desayuno Mercedes, lastima que para la cena ya este cerrado Agua caliente a cualquier hora. Las camas y almohadas muy cómodas

2026-03-31 via Nuitee
G
guadalupe family_with_children mx
7
Pros:

La habitación cómodas camas, varios enchufes, aire acondicionado

Cons:

El estacionamiento está a 4 cuadras del hotel, hay que estar viniendo al hotel primero para que abran, y cierren, hay que ir caminando traer el carro

2026-03-21 via Nuitee
L
Loren extended_group mx
9
Would go back
Pros:

Very clean, excellent breakfast!!

Cons:

Rooms somehow dark

2026-03-19 via Nuitee
C
Carola Sabine extended_group de
8
Pros:

Die Dachterrasse

Cons:

Das Licht war zu dunkel.
Schlechter Parkplatz

2026-03-18 via Nuitee
C
Christine extended_group ca
7
Would not return here - cold atmosphere.
Pros:

Good location, 5 to 10 min walk to various points of interest. Lots of cafes and shops nearby.
Very clean rooms.

Cons:

It seemed to me that management had a lot of extra fees and rules.
45 pesos per coffee pods
50 pesos for a broken glass
Extra fees for early check-ins although the hotel wasn’t busy
The terrace bar was closed but we still could not bring our own alcool.

2026-03-12 via Nuitee
J
Joëlle couple mx
6
Cet hotel n'offre pas le confort qu'il pourrait. Dommage car on a pas envie d'y rester.
Pros:

L'emplacement, la propreté irréprochable comme le personnel.

Cons:

Chambre exiguë. Manque de lumière car fenêtre sur le patio intérieur. Sentiment d'être enfermés. Parties communes inutilisables car pas aménagées et pas chauffées.
En février les petits déjeuners sont un calvaire dans une ambiance froide et venteuse vu que le toit est ouvert....
Immeuble peu adapté au co fort hôtelier.
Dommage.
La direction ne propose pas une salle confortable pour déjeuner ou jouer or la chambres est très petite.

2026-03-02 via Nuitee
F
freddi3 family_with_children us
6
Pros:

Nearby downtown

Cons:

Dark room, no windows.

2026-01-27 via Nuitee
E
Emma couple au
6
Pleasant enough
Pros:

The location was good. About 5-10 minutes walk from the centre.

Cons:

Staff not friendly.
We booked as we were pulling up to the hotel. We seemed to be the only guests in the hotel but they put us in a windowless room.
Coffee machine in room but when I asked for capsules they quoted 45 pesos per capsule.
Hotel fine for 1 night.

2026-01-21 via Nuitee
M
Marta Luisa couple us
9
2026-01-20 via Nuitee
P
Pawel couple gb
5
Meh. I wouldn’t come back
Pros:

Location

Cons:

No window. Breakfast is a kind of joke. You got your menu it you’re informer you can have continental only. 2 slices of toast bread, jam and butter.. like .. really? Just delete this option as this is so embarrassing.

2026-01-19 via Nuitee
K
Karoline extended_group no
7
Rent og greit!
Pros:

Rent, grei beliggenhet.

Cons:

Personalet er ikke uhyggelig, men ikke hyggelig heller. De er ikke god i engelsk.

2026-01-05 via Nuitee
E
Emiliano couple us
8
It was ok but would look for another place next time.
Pros:

Quaint and nice

Cons:

The internet was horrible! You had to leave the room to get the internet. It was my bday and I asked if I could borrow a knife and two small plates and I was told by the staff they could not authorize. I was going to borrow it not steal it. We ate my cake on napkins! lol worse yet, we went to the terrace to si f happy bday and take pics and the very same guy came and told us we could not be up there since there was no waiter. I told him we did not require service that all we were doing is enjoying my cake. He was rude but I still offered him a slice of which he denied it. I did not leave and of they didn't want up there seeing the view from the balcony why not lock the gate? Instead it was wide open.

2025-12-31 via Nuitee
N
Nayeli solo_traveller de
1
2025-12-24 via Nuitee
E
Edgar Adrian family_with_children mx
10
Pros:

El personal fue muy amable y atento. Es fácil llegar a cualquier lugar caminando.

Cons:

Es bueno que cuenten con un espacio de estacionamiento pero es algo dificultoso llegar a el

2025-12-22 via Nuitee