Hotel Casa las Mercedes

Hotels
8.4 (283 reviews)
Avenida Independencia, 1206 , Oaxaca City , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Very clean rooms reported by multiple guests
Good location — short walk to main sights and quiet area
Friendly and attentive staff mentioned several times
Good breakfast and positive restaurant comments
Interior rooms reduce street noise; rooftop terrace and pleasant nearby streets
Good internet and functioning air conditioning in many rooms
Cons:
Extra fees/charges for small items (bread, towels, coffee pods, early check-in) reduce perceived value
Noise incident / poor late-night phone response reported (disturbed sleep)
Some rooms have hard beds, pillow or maintenance issues, low water pressure or leaks
Parking is off-site (4 blocks) and requires coordination; terrace bar sometimes closed
Occasional cleanliness lapses reported (hair in bed) despite generally high cleanliness

Categories

Cleanliness
9.6
Multiple reviews praise cleanliness and well-maintained rooms; isolated issues (hair in bed) reported but overall very clean.
Service
8
Mixed service: several mentions of attentive, exceptional staff (Omar, friendly reception), but also notable problems (reception not answering late-night calls) that impacted some stays.
Location
9.6
Consistently noted as very good — near the center, short walk to sights, quiet surroundings; a few reviewers mentioned it is slightly far from central area but generally praised.
Room Quality
7.6
Mixed room quality: comfortable beds and good AC for many, but others reported very hard beds, pillow issues, maintenance needs, low water pressure or leaks, and some rooms were dark.
Amenities
8.2
Amenities are adequate: good internet, rooftop terrace and interior rooms reduce street noise; negatives include remote parking logistics, closed terrace bar at times, and extra charges for small items.
Value for Money
7
Several guests complained about extra fees (charges for bread, towels, coffee pods, broken glass, early check-in fees) lowering perceived value despite generally good facilities.
Food and Beverage
8.8
Breakfast and restaurant receive positive comments (good breakfast, delicious food), though some guests noted charged items at breakfast (bread) or limited dinner availability.
Overall Experience
8.4
Overall mixed-to-positive experience: many guests enjoyed cleanliness, location and friendly staff, but recurring issues (extra charges, occasional poor nighttime service, room maintenance) impacted some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 14:28

Property Description

Modern Amenities and Central Location
Enjoy free Wi-Fi, private parking, and modern rooms with iPod docks at Casa de las Mercedes, just steps away from Zocalo Square.

Charming Colonial Building
Experience the charm of our colonial building with rooms set around a central courtyard. Each room offers a coffee maker, safe, and luxurious amenities for your comfort.

Stylish Dining and Convenient Services
Indulge in our stylish restaurant with courtyard seating, serving daily continental breakfast. Take advantage of room service and explore the city with ease, with the cathedral and gardens just a short walk away.

Book now to experience the perfect blend of modern comfort and colonial charm at Hotel Casa las Mercedes.

Important information:

Please note that the breakfast served is continental. Breakfast is not included for any additional children staying in the room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 283 reviews
Cleanliness: 9.6
Service: 8
Location: 9.6
Room Quality: 7.6
Amenities: 8.2
Value for Money: 7
Food and Beverage: 8.8
Overall Experience: 8.4
H
Hernandez • solo_traveller • mx
8
Pros:

Lo céntrico

Cons:

La televisión no te indican cómo funciona
Y la caja fuerte qué está dentro de la habitación, se encuentra cerrada, que caso tiene tener una caja fuerte si no sé puede usar

2026-08-13 • via Nuitee
A
Alejandro • solo_traveller • es
8
Hotel recomendable sin pretensiones.
Pros:

La cercanía al centro y el trato amable del personal.

Cons:

Que la habitación no tuviera ventanas.

2026-08-11 • via Nuitee
A
Angelica • solo_traveller • us
8
Pros:

Hotel cleaning, location and food.

Cons:

They want to charge for everything.
Like if I want an extra towel, if I ned more paper toilet.
They ask us to pay the bread separately at breakfast time.

2026-08-07 • via Nuitee
G
Gabino • couple • us
10
2026-08-06 • via Nuitee
A
arroyo velez • solo_traveller • fr
8
2026-08-05 • via Nuitee
M
Miriam Janeth • solo_traveller • mx
10
Excelente
Pros:

La limpieza, el servicio y la atención del personal en todo momento muy atentos.
Descansamos muy bien, todo muy limpio.
Muy bien la red de internet. Y el aire acondicionado funcionó muy bien.

Cons:

Un poco lejos del centro pero aprovechamos para hacer ejercicio.

2026-07-20 • via Nuitee
Ángel Silvaran • family_with_children • mx
8
Excelente lugar ubicado muy cerca del centro
Pros:

La ubicación y lugar super tranquilo y calmado.

Cons:

Personalmente las almohadas, tenía detalles de la habitación que ocupaban mantenimiento.

2026-05-30 • via Nuitee
G
Guadalupe • solo_traveller • us
3
No buena
Pros:

Desayuno no taaan mal
Servicio en todo lo relacionado con recamara , uso de toallas y sábanas pésimo
Yo nunca me había sentido tan mal de no poder usar las cosas de la recamara en ningún hotel del mundo

Cons:

Todo, desde que suena y suena el teléfono a las 3 de la mañana y paró 3:51 am
Solo porque un huésped llamaba que le abrieran la puerta
El chico encargado de recepción no escuchó el teléfono
Yo ya no dormí desde esa hora
No es posible que se duerman y no tengan un celular y ponerlo en silencio para no despertar a los demás huéspedes

2026-05-07 • via Nuitee
J
Jorge • couple • mx
9
Pros:

La atención en recepción

Cons:

Cae muy poca agua en la regadera.

2026-05-05 • via Nuitee
G
Guadalupe • solo_traveller • us
1
Not good at all
Cons:

Im writing this at 3:51AM because the hotel phone is ringing since 3:00 they disrespect their guests sleep., not answering their phones calls.
Beds are terribly hard, water pressure bad, is understandable that noise from outside hotel can’t control it. I need to move to other hotel for the last two days in Oaxaca , I was waiting to answer this email until I leave this hotel but, this morning noise is unbearable then they start doing noise early morning every day
No rest at all
No booking with your company anymore
I need to move,

2026-05-05 • via Nuitee
A
Alex F. aus B. • family_with_children • de
4
Würde nicht noch mal buchen
Pros:

Lage top.
Personal bemüht.

Cons:

Aus der Toilette ist Wasser ausgetreten, wurde nach 2 maliger Anmerkung aber gefixt.
Langes Haar im Bett.
Etwas laut.

2026-04-08 • via Nuitee
J
Johan • couple • es
9
Pros:

It was spacious and clean. The staff was friendly and helpful. The room was interior so no street noise after long days of sightseeing. It’s about a 10 min walk to Templo de Santo Domingo along beautiful cobblestone streets with plenty of cafes, galleries and bars.

2026-04-07 • via Nuitee
• family_with_children • us
3
2026-04-07 • via Nuitee
G
Gabriel • family_with_children • mx
10
Pros:

Excelente la atención desde el check in hasta el check out felicitaciones a Omar una atención excepcional durante nuestra estancia El restaurante deliciosa la comida en especial el desayuno Mercedes, lastima que para la cena ya este cerrado Agua caliente a cualquier hora. Las camas y almohadas muy cómodas

2026-03-31 • via Nuitee
G
guadalupe • family_with_children • mx
7
Pros:

La habitación cómodas camas, varios enchufes, aire acondicionado

Cons:

El estacionamiento está a 4 cuadras del hotel, hay que estar viniendo al hotel primero para que abran, y cierren, hay que ir caminando traer el carro

2026-03-21 • via Nuitee
L
Loren • extended_group • mx
9
Would go back
Pros:

Very clean, excellent breakfast!!

Cons:

Rooms somehow dark

2026-03-19 • via Nuitee
C
Carola Sabine • extended_group • de
8
Pros:

Die Dachterrasse

Cons:

Das Licht war zu dunkel.
Schlechter Parkplatz

2026-03-18 • via Nuitee
C
Christine • extended_group • ca
7
Would not return here - cold atmosphere.
Pros:

Good location, 5 to 10 min walk to various points of interest. Lots of cafes and shops nearby.
Very clean rooms.

Cons:

It seemed to me that management had a lot of extra fees and rules.
45 pesos per coffee pods
50 pesos for a broken glass
Extra fees for early check-ins although the hotel wasn’t busy
The terrace bar was closed but we still could not bring our own alcool.

2026-03-12 • via Nuitee
J
Joëlle • couple • mx
6
Cet hotel n'offre pas le confort qu'il pourrait. Dommage car on a pas envie d'y rester.
Pros:

L'emplacement, la propreté irréprochable comme le personnel.

Cons:

Chambre exiguë. Manque de lumière car fenêtre sur le patio intérieur. Sentiment d'être enfermés. Parties communes inutilisables car pas aménagées et pas chauffées.
En février les petits déjeuners sont un calvaire dans une ambiance froide et venteuse vu que le toit est ouvert....
Immeuble peu adapté au co fort hôtelier.
Dommage.
La direction ne propose pas une salle confortable pour déjeuner ou jouer or la chambres est très petite.

2026-03-02 • via Nuitee
F
freddi3 • family_with_children • us
6
Pros:

Nearby downtown

Cons:

Dark room, no windows.

2026-01-27 • via Nuitee