Hotel Palace Puebla

Hotels
8.1 (690 reviews)
2 oriente No. 13 Colonia Centro , Puebla , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious food
Cons:
Poor cleanliness
Noisy rooms
Elevator malfunction

Categories

Cleanliness
6.49
The cleanliness was criticized due to dirty bathrooms and linens.
Service
9.46
General praise for the friendly and quick service from the staff.
Location
9.5
Excellent location near major attractions, highly praised by multiple reviews.
Room Quality
6.95
Room quality varied; some issues with noise and comfort were mentioned.
Amenities
7.48
Some amenities were functional but had issues like the elevator failure.
Value for Money
7.94
Generally regarded as a good value given location and service.
Food and Beverage
8.99
The food received positive remarks for being delicious.
Overall Experience
7.96
Overall satisfaction despite some complaints about cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:54

Property Description

Historic Charm and Modern Comfort

Convenient Location: Hotel Palace Puebla is centrally located, just steps away from Puebla’s iconic Main Square and cathedral.

Delicious Dining: Indulge in traditional Puebla dishes and flavorful Mexican cuisine at the on-site restaurant.

Easy Access to Attractions: With popular tourist spots within walking distance and the convention center a short stroll away, Hotel Palace Puebla is the perfect base for exploring the city.

Experience the perfect blend of history and modernity at Hotel Palace Puebla. Book your stay now to enjoy a memorable visit to Puebla.

Important information:

A deposit via bank transfer is required to secure your reservation (see Hotel Policies). The property will contact you with instructions after booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

8.1
Based on 690 reviews
Cleanliness: 6.49
Service: 9.46
Location: 9.5
Room Quality: 6.95
Amenities: 7.48
Value for Money: 7.94
Food and Beverage: 8.99
Overall Experience: 7.96
N
Nestor Luis • solo_traveller • mx
10
Pros:

La ubicación y la distribución del lugar

2026-07-10 • via Nuitee
Y
yadira • family_with_children • mx
10
2026-07-08 • via Nuitee
A
Aline • solo_traveller • mx
5
Pros:

La ubicación

Cons:

Actitud de la recepcionista y que no se ven muy limpias las habitaciones y además el elevador es mega chiquito

2026-07-06 • via Nuitee
N
Nayeli • solo_traveller • mx
8
2026-07-06 • via Nuitee
A
Arturo • solo_traveller • mx
10
2026-07-05 • via Nuitee
I
isela • couple • mx
10
El personal muy amable
Pros:

Excelente ubicación y muy limpio

2026-07-03 • via Nuitee
M
Martinez Bravo • solo_traveller • mx
8
Pros:

La ubicación, esta a una sola cuadra del zócalo

Cons:

La habitación no tenía buena ventilación, no hay aire acondicionado y el ventilador de pedestal no funcionaba

2026-07-01 • via Nuitee
A
Alberto • family_with_children • mx
8
Muy placentero
Pros:

Limpieza y la atención de su personal

Cons:

Pues en realidad todo muy bien

2026-07-01 • via Nuitee
K
Keiko • solo_traveller • mx
9
Pros:

La atención del personal, muy agradecida.

Cons:

El agua no salía caliente, estaba tibia-fria y la cama algo dura.

2026-07-01 • via Nuitee
M
Marco Antonio • couple • mx
7
Poco satisfactoria.
Cons:

El hotel es demasiado ruidoso, la gente habla a gritos, por el tipo de cerraduras constantemente azotan las puertas haciendo ésto en horas en las cuáles uno está tratando de descansar, aparte que la habitación por su ubicación tiene mal olor.

2026-06-30 • via Nuitee
C
Christiane • solo_traveller • ch
8
Pros:

Zentral und sauber

Cons:

Personal war nicht hilfreich

2026-06-30 • via Nuitee
B
Barrales • family_with_children • mx
9
2026-06-27 • via Nuitee
M
Maceda Jiménez • couple • mx
10
Confortable
2026-06-27 • via Nuitee
J
Jorge Armando • couple • co
10
2026-06-26 • via Nuitee
H
Herrera soto • solo_traveller • mx
6
Discriminacion al 1000
Pros:

Los cuartos muy bien

Cons:

El.persona discriminan y lo del estacionamiento no es verdaad tuve que pagar por estacionamiento en otro lugar,

2026-06-25 • via Nuitee
A
ALEJANDRO • solo_traveller • mx
9
2026-06-25 • via Nuitee
E
Eva • extended_group • us
8
2026-06-24 • via Nuitee
V
victorsp • solo_traveller • mx
10
Pros:

Todo el servicio del personal

2026-06-23 • via Nuitee
Z
Zahel • solo_traveller • mx
10
Pros:

Me gustó que nos dieron buen precio ya habitación es muy limpio y bonita

Cons:

Que no tenía una plancha para mi camisa

2026-06-23 • via Nuitee
A
Agustin • solo_traveller • mx
10
2026-06-23 • via Nuitee