Hotel Palace Puebla

Hotels
8.1 (606 reviews)
2 oriente No. 13 Colonia Centro , Puebla , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious food
Cons:
Poor cleanliness
Noisy rooms
Elevator malfunction

Categories

Cleanliness
6.49
The cleanliness was criticized due to dirty bathrooms and linens.
Service
9.46
General praise for the friendly and quick service from the staff.
Location
9.5
Excellent location near major attractions, highly praised by multiple reviews.
Room Quality
6.95
Room quality varied; some issues with noise and comfort were mentioned.
Amenities
7.48
Some amenities were functional but had issues like the elevator failure.
Value for Money
7.94
Generally regarded as a good value given location and service.
Food and Beverage
8.99
The food received positive remarks for being delicious.
Overall Experience
7.96
Overall satisfaction despite some complaints about cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:54

Property Description

Historic Charm and Modern Comfort

Convenient Location: Hotel Palace Puebla is centrally located, just steps away from Puebla’s iconic Main Square and cathedral.

Delicious Dining: Indulge in traditional Puebla dishes and flavorful Mexican cuisine at the on-site restaurant.

Easy Access to Attractions: With popular tourist spots within walking distance and the convention center a short stroll away, Hotel Palace Puebla is the perfect base for exploring the city.

Experience the perfect blend of history and modernity at Hotel Palace Puebla. Book your stay now to enjoy a memorable visit to Puebla.

Important information:

A deposit via bank transfer is required to secure your reservation (see Hotel Policies). The property will contact you with instructions after booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

8.1
Based on 606 reviews
Cleanliness: 6.49
Service: 9.46
Location: 9.5
Room Quality: 6.95
Amenities: 7.48
Value for Money: 7.94
Food and Beverage: 8.99
Overall Experience: 7.96
G
Gomez gonzalez • family_with_children • mx
8
2026-06-06 • via Nuitee
E
Edith • solo_traveller • mx
10
Pros:

La ubicación

2026-06-05 • via Nuitee
C
C.AC • solo_traveller • mx
8
Agradable
Pros:

La ubicación y las instalaciones

Cons:

Que el estacionamiento no está y. Cerca. Y que la primera habitación que nos quedamos se sentía mucho calor y no tenía buena señal del internet

2026-06-04 • via Nuitee
H
Hector • extended_group • us
8
The location is very quiet and convenient.
Pros:

Clean rooms and affordable accommodation

Cons:

Staff could be a little bit more attentive

2026-06-03 • via Nuitee
S
Stephanie • solo_traveller • mx
10
I had a lovely stay and I would definitely stay there again!
Pros:

Really nice and comfy :)

Cons:

There’s no air conditioner but I did have a fan.

2026-06-03 • via Nuitee
A
Abdallah • extended_group • fr
4
Pros:

L’hôtel est bien situé en plein centre-ville

Cons:

Les chambres sont anciennes, non climatisées et mal insonorisées ; il y a beaucoup trop de bruit. De plus, la propreté laisse à désirer.

2026-06-02 • via Nuitee
C
César Omar • solo_traveller • mx
10
Pros:

Todo bien. Buen servicio.

2026-06-02 • via Nuitee
B
Brisa Jacqueline • solo_traveller • mx
10
Si volvería
Pros:

Excelente ubicación y excelente servicio

Cons:

Todo estuvo bien, no hubo complicaciones

2026-06-02 • via Nuitee
K
Keila • solo_traveller • mx
9
2026-06-02 • via Nuitee
F
Froylan • couple • mx
10
Exelente
Pros:

Bueno

Cons:

Todo estuvo bien

2026-06-01 • via Nuitee
J
Jiménez Gino • solo_traveller • mx
8
2026-06-01 • via Nuitee
N
Nicolas • couple • mx
7
Pros:

Proche du zocalo, personnel sympathique.

Cons:

Bruit venant de l'hôtel et de la rue...pas dormi la première nuit.

2026-05-31 • via Nuitee
T
TOBON • solo_traveller • mx
10
2026-05-30 • via Nuitee
H
hilda • solo_traveller • mx
8
Cons:

El personal,no todos ,Pero si había personal muy apático

2026-05-29 • via Nuitee
E
Espinosa Angulo • solo_traveller • mx
10
2026-05-28 • via Nuitee
O
Ortencia • solo_traveller • mx
10
Pros:

La ubicación es muy buena, esta muy limpio y son muy amables

Cons:

Todo genial

2026-05-28 • via Nuitee
A
Aldemar • extended_group • mx
9
2026-05-27 • via Nuitee
H
Hugo Adrián • solo_traveller • es
10
2026-05-27 • via Nuitee
A
Angela • solo_traveller • mx
10
2026-05-26 • via Nuitee
L
Lagunas • family_with_children • mx
9
2026-05-26 • via Nuitee