HAKO HOTEL JBCC

Hotels
8.4 (375 reviews)
NO.48, JALAN INDERAPUTRA, JOHOR BAHRU CITY CENTER, 80300 JOHOR BAHRU, JOHOR , Johor Bahru , MY

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean rooms and fresh linens
Comfortable beds and spacious rooms
Polite, helpful staff
Free snacks, coffee/tea and complimentary breakfast
Convenient parking and easy to find location
Pantry facilities in the lobby
Cons:
Poor breakfast quality (including reports of mouldy bread)
Weak soundproofing between rooms
No smart TV/Netflix/YouTube in rooms
Occasional cigarette smell in rooms
Isolated incident of power outage and poor handling/refund refusal
Limited nearby eateries / few halal options

Categories

Cleanliness
8.8
Many guests explicitly praised clean rooms, fresh-smelling linen and attentive cleaners; however a few reports of cigarette smell in rooms and a report of mouldy bread in breakfast marginally lower the score.
Service
8.9
Staff are repeatedly described as polite, helpful and friendly with good reception assistance; one notable incident about a power outage and poor handling lowers consistency but overall service is viewed positively.
Location
8.8
Multiple comments note a convenient location (near customs, easy to find, good parking); some guests mention limited nearby eateries or not being within walking distance to major malls.
Room Quality
8
Rooms are described as comfortable with good beds and pleasant scent, but recurring complaints about poor soundproofing, occasional bad aircon performance and lack of smart TV/streaming reduce the score.
Amenities
8.6
Complimentary snacks, coffee/tea, pantry facilities and free breakfast for guests are positives; absence of smart TV/streaming and some issues with toiletries/aircon temper the rating.
Value for Money
8.5
Several guests explicitly called it good value and comfortable for the price, though a few felt the price was high given the weak breakfast offering or an incident involving a denied refund.
Food and Beverage
7
Multiple negative comments about breakfast quality (described as poor, 'worst', and reports of mouldy bread), limited halal options and late start times reduce this category substantially.
Overall Experience
8.6
Overall stays are described as comfortable and pleasant with helpful staff and good location; notable negatives (breakfast quality, occasional power/handling issues, noise and smoking smell) keep the experience from being excellent.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 21:31

Property Description

HAKO HOTEL JBCC is your gateway to convenience and comfort in Johor Bahru. Prime Location within close proximity to Singapore Zoo and Night Safari. Modern Amenities include free WiFi, room service, and free parking. Explore with Ease with bike hire services to roam the surrounding area. Immerse yourself in luxury with air-conditioned rooms, flat-screen TV, and private bathrooms. Experience the best of both worlds at HAKO HOTEL JBCC, just a short distance from Holland Village and ION Orchard Mall. Book now to secure your stay at our inviting 3-star hotel.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JHB

Location

Guest Reviews

8.4
Based on 375 reviews
Cleanliness: 8.8
Service: 8.9
Location: 8.8
Room Quality: 8
Amenities: 8.6
Value for Money: 8.5
Food and Beverage: 7
Overall Experience: 8.6
K
Kian Lock • couple • sg
8
Pros:

Plenty of parking and has EV charging stations.
Value for money.

Cons:

Looks dated and sound proofing not great.

2026-10-17 • via Nuitee
L
Lim • extended_group • my
8
2026-10-15 • via Nuitee
M
Mohamad • solo_traveller • sg
10
2026-10-15 • via Nuitee
N
Nur • solo_traveller • my
8
Pros:

sangat selesa dan exceeds my expectation! will def come back again for work purpose!

Cons:

hands free bidet and toilet ada sedikit lumut di dinding shower

2026-10-09 • via Nuitee
L
Lovisa • couple • se
7
Pros:

Fint och välstädat. Bra service

Cons:

Dåligt utbud på frukost. Lite mörka rum

2026-10-07 • via Nuitee
N
Norashikeen • couple • sg
8
Clean and comfort
Pros:

Bed

Cons:

Nothing

2026-10-07 • via Nuitee
J
jiaqian • solo_traveller • my
4
2026-09-19 • via Nuitee
E
EMIYLIEA • couple • my
10
Pros:

Dari booking , Pendaftaran , Staff Kaunter ( semua staff yang saya jumpa , shift siang malam ) keadaan bilik , dan semua yang berkaitan sangatlah saya berpuas hati . Memang akan repeat lagi .

Cons:

NOTHING !

2026-09-19 • via Nuitee
C
Calvin • couple • my
7
It was a decent stay. There are 2 restaurants on the property and it is convenient if you plan not to move around too mu
Pros:

Located right in the middle of JB city. Convenient for work.

Cons:

A bit noisy from the highway. Also the nearest convenient store is quite far on foot. Suggest to get everything outside.

2026-09-13 • via Nuitee
B
Bala Murugan • solo_traveller • my
4
2026-09-11 • via Nuitee
S
Sharon • solo_traveller • my
10
Convenient
Pros:

Convenient and near to town and to enter Singapore the next day

2026-09-09 • via Nuitee
W
Wei jiun • solo_traveller • my
10
2026-09-08 • via Nuitee
A
Aminullah • family_with_children • my
8
It was a good stay and we would return.
Pros:

Location is good. We were able to sleep soundly even though the hotel is right by the roads. Simple Breakfast provided is excellent & much appreciated. Staffs at reception and cafe is friendly and proactive. Plenty of parkings.

Cons:

Pillows are too soft. The hotel cafes that were outside are not Halal. Would be good if at least one of the makan place serves halal option and not just no pork no lard. Then again we also understand there are plenty of halal options a short distance away.

2026-09-02 • via Nuitee
S
Shima • couple • my
9
Pros:

All is good. Unexpected like that

Cons:

Just simple Breakfast like maggi cup/hardboilegg

2026-09-01 • via Nuitee
M
Mitchell • solo_traveller • gb
10
2026-08-26 • via Nuitee
M
Maizatul • solo_traveller • my
7
2026-08-25 • via Nuitee
H
Hiew • couple • my
8
Overall OK
Pros:

strategic location / convenient, easy parking

Cons:

breakfast

2026-08-24 • via Nuitee
Z
Ziyue • family_with_children • us
10
2026-08-24 • via Nuitee
Z
ZULIANA • extended_group • my
6
👍
Pros:

👍

Cons:

❌

2026-08-22 • via Nuitee
S
Sarah • couple • my
6
Easy go-to when in town given the location and reasonable prices.
Pros:

Location is very accessible to town. Easy check in & check out. Hotel is quiet, rooms are clean, beds are comfortable for the room prices.

Cons:

Air conditioning takes the entire night to cool down. Limited open parking, no security for parking

2026-08-19 • via Nuitee