Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Parking
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly Staff
Good Location
Cons:
Old Facilities
Poor Room Quality

Categories

Cleanliness
4.99
Facilities are old and need renovation; cleanliness is affected by leaking faucets and toilets.
Service
7.96
The staff of the hotel were very friendly and provided good service.
Location
8.5
The hotel is very close to shopping mall and centrally located.
Room Quality
5.45
Rooms are outdated and have issues with leaking faucets and toilets.
Amenities
5.48
Lack of mini fridge and hot water issues noted; overall amenities need improvement.
Value for Money
4.94
Breakfast price was not worth the offerings; perceived value is low.
Food and Beverage
5.99
Breakfast options were minimal and not sufficient considering the price.
Overall Experience
6.26
The stay had positives like location and friendly service, but significant negatives impacted the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:10

Property Description

Luxurious Amenities
Hotel Tunjungan offers an array of luxurious amenities including an outdoor pool, massage room, and karaoke room for guests to enjoy during their stay.

Convenience and Comfort
The air-conditioned rooms at Tunjungan Hotel are equipped with modern facilities such as satellite TV, minibar, and a private bathroom with a bathtub and shower, ensuring guests' comfort and convenience.

Leisure and Dining Options
Guests can unwind in the golf putting room, fitness centre, sauna, or hot tub. Indulge in culinary delights at Pemuda Café serving international dishes, New Imperial Chinese Restaurant offering traditional Chinese cuisine, and Pemuda Cake Shop for delicious pastries.

Book your stay at Hotel Tunjungan now to experience luxury, comfort, and excellent service!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.2
Based on 109 reviews
Cleanliness: 4.99
Service: 7.96
Location: 8.5
Room Quality: 5.45
Amenities: 5.48
Value for Money: 4.94
Food and Beverage: 5.99
Overall Experience: 6.26
N
Nadiah • couple • sg
3
good for a night stay or transit only
Pros:

It’s next to the big shopping mall

Cons:

facilities were so old and not well maintained. the elevator was so slow and had no ventilation. toilet shower did not have a good pressure.

2026-05-17 • via Nuitee
P
Peter Jozef • couple • nl
6
Pros:

Goede locatie

Cons:

Wifi werkte niet goed
Water lekte in badkamer waardoor vloer steeds nat werd

2026-05-04 • via Nuitee
P
Pelaez • solo_traveller • co
10
Pros:

Cómodo confortable y bien ubicado

Cons:

Todo me gusto

2026-05-02 • via Nuitee
P
Pelaez • solo_traveller • co
10
Pros:

Es un buen hotel las instalaciones estan acorde al precio, muy cómoda la cama

Cons:

Todo estuvo bien

2026-05-02 • via Nuitee
K
Kristirany • solo_traveller • id
7
2026-04-28 • via Nuitee
P
phunktcom • couple • gb
8
GREAT FOR SHOPPING AND BREAKFAST NO SO GREAT FOR A GOOD NIGHTS SLEEP
Pros:

BREAKFAST WAS GOOD, HOTEL WAS LESS THAN 100 STEPS FROM THE LARGEST SHOPPING MALL IN EAST JAVA, STAFF WERE GOOD

Cons:

VERY NOISY AT NIGHT FROM ROAD OUTSIDE EVEN ON 6TH FLOOR, BED WAS FIRMER THAN WE LIKE

2026-04-28 • via Nuitee
S
Stefani • solo_traveller • us
7
Lokasi sangat strategis, tapi hotel tua. Kebersihan bisa ditingkatkan.
Pros:

Lokasinya bagus sekali. Di tengah kota, untuk ke Tunjungan Plaza tinggal jalan sebentar. Kamar saya tenang, tidak berisik. Staf di front desk dan di luar sangat ramah.

Cons:

Rak di dekat lemari dan kulkas berdebu. Sepreinya agak kumuh dan ada noda-noda lama.

2026-04-27 • via Nuitee
A
Adam • solo_traveller • au
6
Value for money, clean room in great location
Pros:

Excellent location

Cons:

Hotel is old and a bit rundown especially carpets and paint etc

2026-04-16 • via Nuitee
A
August • solo_traveller • nl
8
Redelijk
Pros:

Zwembad, restaurant

Cons:

Maar 1 lift werkte, gym niet op orde, dure was

2026-03-30 • via Nuitee
D
Damayanti • couple • jp
9
2026-03-06 • via Nuitee
M
Michael • solo_traveller • id
9
For what we wanted it was a great location, the rooms were comfortable and yes we would stay there again.
Pros:

The location, next door to Tunjungan Plaza.

Cons:

Cake/coffee shop seems to be permanently closed.

2026-01-23 • via Nuitee
A
allan • solo_traveller • au
8
A beautiful resort that will definitely see me again
Pros:

I was nervous When I booked online just worrying that the photos looked good but maybe when you get there the place is dodgy. Very pleasantly surprised to find the location lovely the resort lovely and the people lovely

Cons:

It’s a tiny gripe with the bathroom could do with a bit of love. Things like fixing the showerhead.

2026-01-14 • via Nuitee
M
Mohd Iskandar • extended_group • my
10
Pros:

Very good

2026-01-09 • via Nuitee
K
Konstantin • couple • id
10
2026-01-07 • via Nuitee
L
Lukas • couple • id
5
2026-01-05 • via Nuitee
H
Hanafi • couple • bn
7
Excellent
Pros:

Breakfast is very nice for local food & Hotel is very closed to shopping mall.

Cons:

So far, no comments.

2025-12-24 • via Nuitee
C
Citra • solo_traveller • za
7
2025-12-13 • via Nuitee
C
Christy Rajan • solo_traveller • sg
6
COULD HAVE BEEN BETTER
Pros:

150000 ruppiah for breakfast was not worth it. At 7am, most of the dishes were empty

Cons:

Your website mentioned that there was a mini fridge in the room. In reality there is no fridge nor mini safe in the room.

Hot water in the shower comes intermittently

2025-12-02 • via Nuitee
S
saud • couple • sa
10
2025-10-18 • via Nuitee
B
Bintar Abdillah Pambudi Luhur • extended_group • id
5
Nice little hotel in the middle of the city, however the facilities have been run down a little bit.
Pros:

The location is in Surabaya central, smack dab in the middle of the city

Cons:

The facilities are rather old, the bathtub was shrieking, half of the elevators are not working, the Furnitures have seen better days.

2025-10-13 • via Nuitee