Hyatt Place Oklahoma City Bricktown

Everything

Clean

I DID NOT like this property. Upon arrival, we discovered or tv didn’t work. Tries to use the room phone to call down to ask for maintenance or another room. Discovered the phone in our room didn’t work either. It was a very old phone from the looks of it. Went to front desk and was told you have to turn on tv manually and then sometimes the remote doesn’t work. Went back up ( to 5th floor) and turned tv on but no signal. Since I couldn’t call back down, went to lobby again and was told yeah, that’s happening in a lot of rooms and it was the cable service. Despite the tvs all working in the lobby area. When I asked for another room, I was promptly told there weren’t any.
I am thankful I was only there for one night.
Will not return or likely book with a Hyatt again.

The location was great for walking to restaurants and the concert venue. Staff was friendly and helpful. Accommodations were comfortable. Our blackout curtain needed repair, but we did not address it during our stay.

Staff, and room

I had an amazing experience, especially from the valet staff. They were very helpful, expedient, and professional. People that I would like to highlight are Bryce, Austin, Andrew, and Lo.

Valet was great! Super easy to deal with!

Great Location to Bricktown area. Nice atmosphere with the staff and hotel. Room was very nice and better then expected. Great water pressure. Good value with amount of people in area for numerous events. Rooms were clean and comfortable.
Only information that I have is use the valet. Difference of cost between valet and self-park is $5.

The good: Hotel is nice, room clean, as expected for Hyatt. They have mandatory quiet hours at night, so guests won't be disturbed. They have a great social area with a fire pit and seats, it was nice. Location was perfect for us, as we were attending an event in Bricktown, and it was walking distance (3-5 minutes, max) to the venue, and to a bunch of good restaurants, bars, and clubs. It's next to the police substation as well, so it felt pretty safe/secure.

The not so good: Be aware, parking for the hotel is not free, you must check in, then use your room key to enter the parking lot, which then charges $33 per overnight parking if you self park, $43 per night if the valet drives it 25 feet across the street into the lot. And there's no where to park when you go to check in, or any other parking options provided.

Upon arrival, I was assigned a room with visibly stained bedding, which is unacceptable and should have been identified prior to check-in. As a result, I requested a resolution so my children and I could settle into a clean and appropriate room.

While I understand operational challenges, the handling of this situation was unnecessarily difficult. A simple room move could have been executed efficiently, especially given that guests were still actively checking in, despite being told the property was at full capacity.

More concerning was the conduct of the front desk associate. I experienced unprofessional communication, including being spoken about in front of others and in front of my children in a manner that was inappropriate and disrespectful. This significantly escalated what should have been a straightforward service recovery.

I want to be clear that I did not request compensation at the time. My expectation was simply a clean room and professional, respectful service.

Instead, the experience caused unnecessary stress and discomfort for both myself and my children.

Bed dirty. Showers moldy. Previous guest hairs, urine and else in the room. Many maintenance issues too.

Great location and quality hotel. Furniture in room was a little worn, but was fine. We didn't try breakfast, so not sure on that. Was a value hotel.

Great location! Great staff! We stayed for 5 days and it was an overall great stay. Breakfast was always good. The valet drivers were super fast and always friendly. Front desk was very helpful!

Everything was amazing

Great time, great location! And Lo and Bryce were awesome at valet!