QT Queenstown

Hotels
•
QT
9.2 (1381 reviews)
38-54 Lake Esplanade , Queenstown , nz
+64 3 450 3450

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great staff
Stunning views
Comfortable rooms
Cons:
Housekeeping issues
Pool closed
Construction disruptions

Categories

Cleanliness
8.53
Some guests reported issues with housekeeping, indicating room wasn't made during stay.
Service
10
Staff went above and beyond to provide a special experience for guests.
Location
9.5
Great location, easily accessible to the city center.
Room Quality
8.54
Rooms are comfortable with some issues cited regarding soundproofing and view.
Amenities
8.49
Pool was closed and some other amenities were lacking as reported by guests.
Value for Money
9.52
Generally considered high for the overall experience provided, despite some grievances.
Food and Beverage
9.48
Room service was highlighted as excellent by multiple guests.
Overall Experience
9.53
Most guests expressed satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:38

Property Description

Luxurious Lakeside Resort
The stunning views of Lake Wakatipu and the Southern Alps create a picturesque backdrop for your stay at QT Queenstown. Enjoy luxury accommodation with a touch of QT's unique charm.

Bazaar Marketplace Dining Experience
Indulge your adventurous palate at our bustling Bazaar Marketplace, where talented chefs whip up dishes using fresh local produce right before your eyes. Immerse yourself in a sensory culinary journey like no other.

Reds Bar for Socializing
Unwind at Reds Bar, a vibrant hub where locals and guests mingle, sharing tales of the day over expertly crafted cocktails and boutique beers. Experience the perfect blend of relaxation and camaraderie.

To experience the perfect blend of luxury, culinary delights, and social connections, book your stay at QT Queenstown now.

Important information:

Please note that there is a 2% charge when you pay with a credit card. Please note that for guests booking 3 or more rooms, guests will need to sign the properties Terms of Stay. The property will be in touch after booking.

If you need to put your travel plans on hold, you can relax knowing you're covered with fully flexible cancelation. For more information about flexible COVID cancelation and health & safety, please contact the Hotel directly to discuss or read our Terms of Use.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for NZD 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs NZD 35 per day.

Location

Guest Reviews

9.2
Based on 1381 reviews
Cleanliness: 8.53
Service: 10
Location: 9.5
Room Quality: 8.54
Amenities: 8.49
Value for Money: 9.52
Food and Beverage: 9.48
Overall Experience: 9.53
N
Nidhi • family_with_children • au
9
Will come back for location and reception area facility
Pros:

Bathrooms were huge, rooms were modern. Reception with wine and wiskey tasting 24x7. Condiments with different variety at different hour+ free chocolates at night. The best concept ever

Cons:

Rooms were not clean enough, tables had soo much dirt. Room service left the room 25% done

2026-07-22 • via Nuitee
J
Josh • solo_traveller • au
10
2026-07-21 • via Nuitee
S
Samuel • family_with_children • au
10
Amazing staff. Great hotel. Great service. Will come back.
Pros:

Stunning finishes.
Turndown service is 10/10
Breakfast and wine tasting in the lobby 100/10

Cons:

Maybe a little bit away from town? But really it was fine. 10/10

2026-07-21 • via Nuitee
J
Jaimala • extended_group • au
10
Awesome. Highly recomended
Pros:

Everything was exceptional

Cons:

Everything

2026-07-20 • via Nuitee
B
Brendan • family_with_children • au
8
Very nice hotel but very pricey in school holidays.
Pros:

Location. View. Well appointed rooms, as you would expect for the price.

Cons:

Renovating, didn’t see any notification on this. Although guest areas seemed mostly unaffected. Don’t like 10am and 3pm check in. We checked in just before 3pm and had to wait for our room to be cleaned. The staff member checking us in asked what we had planned for the day, at 3.15pm…I said a couple of drinks and dinner…plus pot luck parking on the street, or pay $50 per day

2026-07-19 • via Nuitee
M
Matt • couple • au
9
The perfect place to feel like home during a week stay in Queenstown
Pros:

Views from the bedroom and the vibe of the hotel

Cons:

It didn’t bother me as I know about renovation and construction however the QT is currently undergoing a large extension and expansion which has a few changes to exiting the building

2026-07-19 • via Nuitee
P
Pascal • couple • pf
9
Magnifique
Pros:

L’emplacement, le personnel et la vue sur le lac

Cons:

Rien

2026-07-19 • via Nuitee
D
David • extended_group • au
10
Just how you’d like your Queenstown stay to play
Pros:

Great location, attentive staff.

Cons:

Nil

2026-07-19 • via Nuitee
C
Casey • extended_group • au
10
2026-07-18 • via Nuitee
R
Rick • couple • au
7
We look forward to experiencing the hotel once all renovations are completed
Pros:

The hotel’s location and interior are fantastic. The rooms are very clean and the beds are incredibly comfortable.

Cons:

During our stay, the hotel failed to inform us that they were undergoing extensive renovations. Consequently, all facilities were offline. Furthermore, there was no communication about the concierge relocating to the Esplanade, which made navigation a bit tricky.

2026-07-17 • via Nuitee
P
Paige • family_with_children • au
10
Amazing and luxurious Queenstown stay
Pros:

We had an amazing stay at QT and didn't want to leave. The little treats we received every night was such a welcome surprise. The staff were all amazing and super attentive taking care of anything we needed. Harry at the front desk/driver was super helpful during our stay. The room was amazing and we had a stunning view of both the lake and The Remarkables.

Cons:

NA

2026-07-17 • via Nuitee
R
Rita • solo_traveller • au
7
Staff excellent overall just satisfactory
Pros:

The view was exceptional

Cons:

Property undergoing renovation hence strong paint odour coming into our room all night
Amenities weren’t replaced
Bathroom very cold

2026-07-16 • via Nuitee
D
David • solo_traveller • us
8
Pros:

Modern, clean, staff welcoming. Treats throughout the day in the lobby. The way the duty manager dealt with our concerns and the remedy offered were on point and what I expect from a property of this standard. The room was excellent ...only problem was the noise from renovations.

Cons:

Well, we were not informed at the time of booking or after that the property was undergoing major renovations. We arrived late on a holiday Fri...was nice and quiet. We went out early after breakfast Sat at 7am. Came back 930 to the room vibrating to hammer drills, saws and hammering which filled the room. I called reception and the receptionist offeree no remedy. Hoping it was short lived i waited an hour ...it was continuous. I recorded several minutes and caught up with the duty manager. Who, after hearing the recording offered several solutions. To top it all the breakfast was cold....even at 7am. All this was addressed to his credit. I understand the renovations are near completion and I am sure they we will only add to a positive experience. It has not put us off a return visit. But check the situation before booking and if needed see if there is a room away from the renovations. The weekend overall was excellent though

2026-07-16 • via Nuitee
A
Alison • family_with_children • au
9
Pros:

Beautiful hotel with stunning views of Lake Wakatipu. The staff were so helpful and accommodating and the food choices are excellent.

Cons:

The lake facing rooms are quite cold and the hotel is undergoing renovation which is causing some minor disruption

2026-07-16 • via Nuitee
B
Bradley • couple • au
10
Very well looked after , evening treats delivered to your door from fresh cookies to essential oils , wine tastings and
Pros:

Staff ,service and rooms where amazing

Cons:

Clean , friendly , detailed service

2026-07-15 • via Nuitee
C
CHRISTOPHER • solo_traveller • au
8
Pros:

Great staff, comfortable bed

Cons:

Some building works going on, lack of storage in the room.

2026-07-14 • via Nuitee
A
Athena • couple • au
10
It’s was amazing.
Pros:

It was very clean. The staff were very friendly and went above and beyond to help.
It’s was very central to all restaurants and shops.

Cons:

Nothing.

2026-07-14 • via Nuitee
T
Tash • couple • au
10
Remarkable!
Pros:

The complimentary wine tastings, morning juices and snacks were a nice surprise. The staff were very hospitable - they were always on call and quick to accomodate.

Cons:

Maybe the $50 / $55 buffet breakfast is a bit of a stretch for hotel customers - it was a nice breakfast but for that price you might as well explore the cafes and restaurants in Queenstown for breakfast instead.

2026-07-14 • via Nuitee
C
Courtney • couple • au
8
Comfortable base for a longer stay
Pros:

I love the QT hotels, always great service and super comfortable for a longer stay. We were upgraded to a larger room as well. I love the comfortable beds and turndown service

Cons:

They were doing renovations to part of the hotel, so had no pool, spa etc available which was a bummer. We also had to switch elevators to get up to our floor

2026-07-13 • via Nuitee
K
Kieran • couple • au
10
An incredible stay
Pros:

I felt the level of service was exceptional. The rooms were about $150-$200 cheaper than, as an example, the Sofitel. The room was larger, the service was far in excess of expectations and the location was brilliant. The turn-down service every night was unique and had a local flair. The foyer had provisions for 22hrs per day free of charge. In the morning it was freshly squeezed juice and a pastry or similar, the afternoon had wine tasting and cheese and late there was whiskey and cheese.

Cons:

The only complaint I have had little to do with the hotel and more that Google Maps directs you to enter off Brunswick Street. If you are using Google Maps for directions, set it to the bus stop at the front of the hotel on Lake Esplanade.

2026-07-13 • via Nuitee