Sonesta ES Suites New Orleans Downtown

Hotels
•
Sonesta Hotels
7.9 (4058 reviews)
212 Loyola Avenue , New Orleans , US
+1 504-533-9002

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Terrace
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Review Highlights

Pros:
Convenient location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Poor service in certain areas
Inadequate shower pressure

Categories

Cleanliness
6.49
There were serious issues reported with cleanliness, including blood on light switches and water damage in the kitchen.
Service
7.96
Some staff were reported as indifferent, but others were noted as friendly, creating a mixed sentiment.
Location
9
Multiple reviews praised the location for convenience and proximity to various attractions.
Room Quality
7.95
The room size was appreciated, but there were complaints about the shower and other minor issues.
Amenities
7.48
Good amenities were mentioned, but the lack of a functioning ice machine disappointed guests.
Value for Money
8.44
Generally considered good value, especially when booked in advance, despite some concerns.
Food and Beverage
7.49
Breakfast was enjoyed but labeled as poor in quality by some guests.
Overall Experience
8.36
While mixed, the overall sentiment seems to lean positively given the location and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 22:36

Property Description

Modern Comfort and Convenience

Experience the perfect blend of modern comfort and convenience at Sonesta ES Suites New Orleans Downtown. Located in the heart of Downtown New Orleans, our 4-star hotel offers air-conditioned rooms with free WiFi, a fitness center, and private parking. Each room features a flat-screen TV and a private bathroom, ensuring a relaxing stay.

Delicious Breakfast Options

Start your day right with our prepackaged breakfast, including a muffin or Danish, a granola bar, and a piece of fruit. Enjoy complimentary bottled water and coffee throughout the day for a quick pick-me-up.

Exceptional Service

Our multilingual staff is dedicated to providing top-notch service, offering practical advice and assistance in English and Spanish. Don't miss out on exploring nearby attractions like Bourbon Street and Mercedes-Benz Superdome during your stay.

Book your stay at Sonesta ES Suites New Orleans Downtown for a memorable experience!

Important information:

When traveling with pets, please note that an extra charge of a USD 75 fee applies for stays up to 7 nights; USD 150 for all longer stays.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.9
Based on 4058 reviews
Cleanliness: 6.49
Service: 7.96
Location: 9
Room Quality: 7.95
Amenities: 7.48
Value for Money: 8.44
Food and Beverage: 7.49
Overall Experience: 8.36
D
De Suza • couple • kn
7
It was a good stay
Pros:

The location its in the heart of everything

Cons:

I didn't like that we didn't have hot water for the 7 days we stayed and that the A/C unit cuts out in the middle of the night leaving you very hot

2026-10-31 • via Nuitee
C
Chang li • family_with_children • us
8
2026-10-31 • via Nuitee
D
Denise • couple • ph
10
Comfortable stay at a great location
Pros:

Great location, clean place, comfortable bed, furnishings

Cons:

None

2026-10-31 • via Nuitee
E
Eleonora Gabriela • solo_traveller • us
10
Placer
Pros:

Todo. La ubicación y el hotel en general.

Cons:

Desayuno

2026-10-31 • via Nuitee
S
Sheshank Reddy • couple • us
6
2026-10-31 • via Nuitee
R
Romane • couple • fr
10
Agréable !
Pros:

Les lits sont comme des nuages. De l’espace.

2026-10-31 • via Nuitee
M
McKines • solo_traveller • us
10
2026-10-30 • via Nuitee
M
mariana • couple • ar
8
Buena estadía en NOLA
Pros:

Ubicación y la habitación muy limpia y grande .
Se puede descansar muy bien , habitaciones insonorizadas . Buen desayuno y cerca de Barrio Francés u demás atracciones

Cons:

Debería mejorar la atención del front desk

2026-10-30 • via Nuitee
S
Sébastien • family_with_children • fr
8
Cons:

Le bruit (travaux)

2026-10-30 • via Nuitee
B
Bender • couple • us
6
So many of the guests took advantage of the breakfast, taking
Pros:

Close to downtown. Across from library

Cons:

Not the cleanest building and did not clean room during our 4 day stay

2026-10-29 • via Nuitee
D
DIANA • solo_traveller • us
10
Comodidad y tranquilidad.
Pros:

El desayuno variado, y las instalaciones cómodas y limpias

2026-10-29 • via Nuitee
J
Johnna • extended_group • us
10
2026-10-29 • via Nuitee
S
Sébastien • couple • fr
8
Peu mieux faire
Pros:

La proximité du centre ville

Cons:

Le personnel pas souriant et ne répond pas quand on les salue (surtout les femmes)
Le petit déjeuné n’était pas très fastidieux car il n’était pas réapprovisionné même à 7h30

2026-10-27 • via Nuitee
D
Derrick • couple • us
8
After Missing out on a day at this property due to a delayed flight the staff at this location did their best to accommo
Pros:

Welcoming Staff. Miss Tracy is a great host that immediately gave us that southern hospitality feel

Cons:

If I had to pick something it would be minor renovations happening on our floor (repainting the hallways) but it didn’t really interfere with our stay

2026-10-27 • via Nuitee
J
Jose • couple • us
9
2026-10-27 • via Nuitee
B
Bibiana • couple • co
7
Estuvo bien
Pros:

La ubicación

Cons:

El aseo solo van cuando llegas y cuando sales, no hay aseo de baño todos los días

2026-10-26 • via Nuitee
O
Ordoñez • extended_group • us
8
Pros:

The room Installations

Cons:

The security personal is so rude

2026-10-26 • via Nuitee
S
Sean • couple • au
8
2026-10-26 • via Nuitee
M
mildred • extended_group • pr
10
Buena
Pros:

Habitación limpia y cómoda.

Cons:

Para moverse había que pagar Uber o Lyft

2026-10-26 • via Nuitee
M
Michelle • couple • us
4
I wouldn’t stay again, it served its purpose.
Pros:

The property was within walking distance to many places. The Saenger Theater, Smoothie King Center, and local restaurants

Cons:

No parking. Housekeeping was requested and not provided. The room had a bad smell. There is armed security at the hotel

2026-10-26 • via Nuitee