Sonesta ES Suites New Orleans Downtown

Hotels
•
Sonesta Hotels
7.9 (3916 reviews)
212 Loyola Avenue , New Orleans , us

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Poor service in certain areas
Inadequate shower pressure

Categories

Cleanliness
6.49
There were serious issues reported with cleanliness, including blood on light switches and water damage in the kitchen.
Service
7.96
Some staff were reported as indifferent, but others were noted as friendly, creating a mixed sentiment.
Location
9
Multiple reviews praised the location for convenience and proximity to various attractions.
Room Quality
7.95
The room size was appreciated, but there were complaints about the shower and other minor issues.
Amenities
7.48
Good amenities were mentioned, but the lack of a functioning ice machine disappointed guests.
Value for Money
8.44
Generally considered good value, especially when booked in advance, despite some concerns.
Food and Beverage
7.49
Breakfast was enjoyed but labeled as poor in quality by some guests.
Overall Experience
8.36
While mixed, the overall sentiment seems to lean positively given the location and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 22:36

Property Description

Modern Comfort and Convenience

Experience the perfect blend of modern comfort and convenience at Sonesta ES Suites New Orleans Downtown. Located in the heart of Downtown New Orleans, our 4-star hotel offers air-conditioned rooms with free WiFi, a fitness center, and private parking. Each room features a flat-screen TV and a private bathroom, ensuring a relaxing stay.

Delicious Breakfast Options

Start your day right with our prepackaged breakfast, including a muffin or Danish, a granola bar, and a piece of fruit. Enjoy complimentary bottled water and coffee throughout the day for a quick pick-me-up.

Exceptional Service

Our multilingual staff is dedicated to providing top-notch service, offering practical advice and assistance in English and Spanish. Don't miss out on exploring nearby attractions like Bourbon Street and Mercedes-Benz Superdome during your stay.

Book your stay at Sonesta ES Suites New Orleans Downtown for a memorable experience!

Important information:

When traveling with pets, please note that an extra charge of a USD 75 fee applies for stays up to 7 nights; USD 150 for all longer stays.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs USD 45 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 3916 reviews
Cleanliness: 6.49
Service: 7.96
Location: 9
Room Quality: 7.95
Amenities: 7.48
Value for Money: 8.44
Food and Beverage: 7.49
Overall Experience: 8.36
L
Lacarsha • couple • us
10
Excellent, lovely
Pros:

Everything was nice, loved the location, most definitely with stay again

Cons:

Everything was lovely didn’t miss like anything

2026-07-04 • via Nuitee
S
Santhosh • extended_group • us
1
Pros:

I book the rooms . When I go there at the front desk . They said we don’t have rooms . Because of you we faced many problems at that time we go to find other one . This is what you guys do . No sense and no if you don’t have rooms and why you put in online after confirming then how can you say out of rooms . Front desk said they cancelled he booking . So I need my money back

2026-07-04 • via Nuitee
S
sammy • solo_traveller • us
8
Pros:

Location. Clean. Good breakfast

Cons:

No swimming pool

2026-07-04 • via Nuitee
C
Carlee • family_with_children • us
9
2026-07-04 • via Nuitee
C
Chaconnie • couple • us
6
Will not return to New Orleans
Pros:

The room was spacious breakfast was decent as well

Cons:

Air conditioning as not as cooling and location surrounding aren’t safe parking is expensive have to use valet or private parking with is also a lot

2026-07-04 • via Nuitee
T
Tracy505 • solo_traveller • us
10
Sonesta don't miss. Perfect stay
Pros:

I like that I arrived late and was able to get checked in quickly. The room was upgraded and very comfortable. 2 bedroom. With their own bathroom

Cons:

Nothing

2026-07-04 • via Nuitee
D
David • solo_traveller • gb
10
2026-07-04 • via Nuitee
K
Katerine • couple • us
8
2026-07-03 • via Nuitee
J
Jessica • solo_traveller • us
10
2026-07-03 • via Nuitee
A
Ava • solo_traveller • us
10
Pros:

Close to everything and a welcoming stay love this place!

Cons:

No bad reviews loved this place needs a pool or a media room

2026-07-02 • via Nuitee
R
Randy • couple • us
10
It was great
Pros:

Great beds

Cons:

Nothing

2026-07-01 • via Nuitee
D
Dee • solo_traveller • us
10
It was fabulous
Pros:

Everything

Cons:

No swimming pool

2026-07-01 • via Nuitee
A
Ava • solo_traveller • us
10
Pros:

Everything

Cons:

Absolutely loved the beauty and scenery

2026-07-01 • via Nuitee
B
Bahasha • solo_traveller • us
9
The overall stay was pleasant. The rooms are nice and spacious.
Pros:

It wasn’t far from Bourbon Street.

Cons:

The sheets were dirty.

2026-07-01 • via Nuitee
L
Laminga • extended_group • us
10
2026-06-30 • via Nuitee
F
Francisco José • solo_traveller • es
7
2026-06-30 • via Nuitee
C
Carlos Holbein • solo_traveller • br
7
Precisa melhorar
Pros:

Localização e conforto do quarto.

Cons:

Café da manhã ruim e a limpeza do quarto é precária.

2026-06-30 • via Nuitee
V
Vivian • extended_group • us
8
Pros:

Location and staff

2026-06-29 • via Nuitee
S
Sherry • couple • us
10
2026-06-29 • via Nuitee
J
Jeong Sang • solo_traveller • us
5
2026-06-29 • via Nuitee