Sonesta ES Suites New Orleans Downtown

Hotels
•
Sonesta Hotels
7.9 (3916 reviews)
212 Loyola Avenue , New Orleans , us
+1 504-533-9002

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Poor service in certain areas
Inadequate shower pressure

Categories

Cleanliness
6.49
There were serious issues reported with cleanliness, including blood on light switches and water damage in the kitchen.
Service
7.96
Some staff were reported as indifferent, but others were noted as friendly, creating a mixed sentiment.
Location
9
Multiple reviews praised the location for convenience and proximity to various attractions.
Room Quality
7.95
The room size was appreciated, but there were complaints about the shower and other minor issues.
Amenities
7.48
Good amenities were mentioned, but the lack of a functioning ice machine disappointed guests.
Value for Money
8.44
Generally considered good value, especially when booked in advance, despite some concerns.
Food and Beverage
7.49
Breakfast was enjoyed but labeled as poor in quality by some guests.
Overall Experience
8.36
While mixed, the overall sentiment seems to lean positively given the location and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 22:36

Property Description

Modern Comfort and Convenience

Experience the perfect blend of modern comfort and convenience at Sonesta ES Suites New Orleans Downtown. Located in the heart of Downtown New Orleans, our 4-star hotel offers air-conditioned rooms with free WiFi, a fitness center, and private parking. Each room features a flat-screen TV and a private bathroom, ensuring a relaxing stay.

Delicious Breakfast Options

Start your day right with our prepackaged breakfast, including a muffin or Danish, a granola bar, and a piece of fruit. Enjoy complimentary bottled water and coffee throughout the day for a quick pick-me-up.

Exceptional Service

Our multilingual staff is dedicated to providing top-notch service, offering practical advice and assistance in English and Spanish. Don't miss out on exploring nearby attractions like Bourbon Street and Mercedes-Benz Superdome during your stay.

Book your stay at Sonesta ES Suites New Orleans Downtown for a memorable experience!

Important information:

When traveling with pets, please note that an extra charge of a USD 75 fee applies for stays up to 7 nights; USD 150 for all longer stays.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs USD 45 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 3916 reviews
Cleanliness: 6.49
Service: 7.96
Location: 9
Room Quality: 7.95
Amenities: 7.48
Value for Money: 8.44
Food and Beverage: 7.49
Overall Experience: 8.36
T
Toyja • couple • us
6
2026-07-25 • via Nuitee
R
Rosario • couple • us
9
Great!
Pros:

The value of the stay and the closeness to sightseeing.

Cons:

No parking

2026-07-24 • via Nuitee
C
Carla • couple • us
9
Good for the price
Pros:

Is we’ll located. Rooms are big, had a walking closet and a kitchenette. Good breakfast.

Cons:

It didn’t have a parking space an expensive valet parking

2026-07-24 • via Nuitee
Y
YEHIA • solo_traveller • ae
8
Pros:

Size of room, size of beds,location

Cons:

Nothing

2026-07-24 • via Nuitee
T
Tia • couple • us
10
2026-07-24 • via Nuitee
J
Joseph • couple • us
8
2026-07-23 • via Nuitee
J
Jose Luis • couple • ar
2
decepcionante
Cons:

mal trato del personal

2026-07-23 • via Nuitee
T
Tamara • solo_traveller • us
7
Pros:

Location, breakfast, clean room and pleasant staff

Cons:

No pool

2026-07-23 • via Nuitee
A
Artlisia • extended_group • us
5
The staff did not remedy my inconvenience for having to pack up and move.
Pros:

The room sprinkler system begin to leak on my bed!

Cons:

I was moved but no action for the inconvenience. It was my 60 birthday!

2026-07-23 • via Nuitee
S
Saprina • solo_traveller • us
10
2026-07-23 • via Nuitee
B
Bruce • couple • us
8
2026-07-23 • via Nuitee
D
david • couple • us
9
Pros:

I have been on the road for 2 weeks and this is by far the best breakfast of any hotel that I stayed in

2026-07-23 • via Nuitee
A
Alexis • couple • us
6
It was decent for the price. Would probably not stay here again though.
Pros:

I liked the room. The bed was comfy

Cons:

I didn’t like that you had to pay for parking at the hotel. I don’t know if that was normal for all hotels down in New Orleans though. Also, one of the evening/night shift ladies behind the counter was pretty rude. Not a lot of the customer service people greeted staff.

2026-07-22 • via Nuitee
S
Samela • solo_traveller • us
9
2026-07-21 • via Nuitee
L
LaRelle • solo_traveller • us
10
2026-07-21 • via Nuitee
M
Monica • couple • us
8
Great place to stay will definitely stay there again
Pros:

Hotel staff was very professional and pleasant beds were extremely comfy and great location breakfast was amazing

Cons:

N/A

2026-07-21 • via Nuitee
P
Paul • solo_traveller • us
7
2026-07-21 • via Nuitee
M
Maria Bettina • solo_traveller • ar
10
Pros:

Excelentes instalaciones. Un departamento con cocina. Muy completo. Muy cerca de French quartier.

Cons:

Todo perfecto

2026-07-21 • via Nuitee
S
Samela • solo_traveller • us
9
Girls Trip to New Orleans
Pros:

Good location, nice rooms for the price. Staff were friendly and breakfasts were delicious.

Cons:

I didn't like having to pay a daily parking fee for my car at the lot next door and only the adjacent hotel had access to the parking elevator. This hotel has a nice patio but no pool.

2026-07-21 • via Nuitee
R
Robert • couple • us
4
My car got broke into and stole my gun out my car also try to break in my classmates car
Pros:

Breakfast and room

Cons:

The lady at the front desk was rude. We was there for a high school reunion and we would ask her a question she would look at us crazy and barely respond.

2026-07-20 • via Nuitee