Sonesta ES Suites New Orleans Downtown

Hotels
Sonesta Hotels
7.9 (4058 reviews)
212 Loyola Avenue , New Orleans , us

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Poor service in certain areas
Inadequate shower pressure

Categories

Cleanliness
6.49
There were serious issues reported with cleanliness, including blood on light switches and water damage in the kitchen.
Service
7.96
Some staff were reported as indifferent, but others were noted as friendly, creating a mixed sentiment.
Location
9
Multiple reviews praised the location for convenience and proximity to various attractions.
Room Quality
7.95
The room size was appreciated, but there were complaints about the shower and other minor issues.
Amenities
7.48
Good amenities were mentioned, but the lack of a functioning ice machine disappointed guests.
Value for Money
8.44
Generally considered good value, especially when booked in advance, despite some concerns.
Food and Beverage
7.49
Breakfast was enjoyed but labeled as poor in quality by some guests.
Overall Experience
8.36
While mixed, the overall sentiment seems to lean positively given the location and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 22:36

Property Description

Modern Comfort and Convenience

Experience the perfect blend of modern comfort and convenience at Sonesta ES Suites New Orleans Downtown. Located in the heart of Downtown New Orleans, our 4-star hotel offers air-conditioned rooms with free WiFi, a fitness center, and private parking. Each room features a flat-screen TV and a private bathroom, ensuring a relaxing stay.

Delicious Breakfast Options

Start your day right with our prepackaged breakfast, including a muffin or Danish, a granola bar, and a piece of fruit. Enjoy complimentary bottled water and coffee throughout the day for a quick pick-me-up.

Exceptional Service

Our multilingual staff is dedicated to providing top-notch service, offering practical advice and assistance in English and Spanish. Don't miss out on exploring nearby attractions like Bourbon Street and Mercedes-Benz Superdome during your stay.

Book your stay at Sonesta ES Suites New Orleans Downtown for a memorable experience!

Important information:

When traveling with pets, please note that an extra charge of a USD 75 fee applies for stays up to 7 nights; USD 150 for all longer stays.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 4058 reviews
Cleanliness: 6.49
Service: 7.96
Location: 9
Room Quality: 7.95
Amenities: 7.48
Value for Money: 8.44
Food and Beverage: 7.49
Overall Experience: 8.36
R
Rainer solo_traveller de
7
2026-08-29 via Nuitee
T
THANOS extended_group gr
9
Pros:

H τοποθεσία ήταν πολύ βολική για να δει κανείς περπατώντας την πόλη
Το προσωπικό πολύ φιλικό και εξυπηρετικό
Τα δωμάτια πολύ άνετα και καθαρά
Το πρωινό ικανοποιητικό

Cons:

Η υπηρεσία vallet parking ήταν ακριβή οπότε διάλεξα πολύ κοντινό κλειστό parking

2026-08-29 via Nuitee
C
Crystal solo_traveller us
6
Pros:

It was close where we needed to be for a concert while in town and by the French Quarters.

Cons:

The employees not so welcoming when we entered, they never once smiled, or made anyone feel welcoming. They're generosity never came out. They could tell they wanted to get paid and just go home. I hate to say it but they seemed like people from the ghetto. The only employee that was professional was when we checked out. I cannot remember the gentleman's name but I was very surprised by his professionalism. Peru was very spacious and clean. I did not like the fact that when we entered the room. It was open with the lock sticking out which was very weird and not safe. You can tell that the building is worn down because at the bottom of the wall and the floor it had water damage. In the bathroom, the whole entire counter and sink looked like it was about to fall. It looked as if someone pushed down on it or sat on it. I reported it to the gentleman when I checkout.

2026-08-29 via Nuitee
L
Latasha solo_traveller us
8
2026-08-28 via Nuitee
E
Eleonora solo_traveller it
8
2026-08-28 via Nuitee
M
Marquisha couple us
10
2026-08-28 via Nuitee
D
Dwayne couple us
10
Pros:

Location and comfort

2026-08-28 via Nuitee
S
Sofia extended_group gr
8
2026-08-26 via Nuitee
Y
Yang solo_traveller cn
9
2026-08-26 via Nuitee
C
Colleen couple us
1
Would never go back
Pros:

The hotel had no amenities and seemed to be used for hookers

2026-08-26 via Nuitee
P
Patricia solo_traveller us
10
2026-08-25 via Nuitee
S
Shawntavia solo_traveller us
8
2026-08-25 via Nuitee
D
Danielle couple us
8
Its was good
Pros:

Location

Cons:

No pool

2026-08-25 via Nuitee
C
Cevetellus solo_traveller us
9
2026-08-25 via Nuitee
K
Klaus solo_traveller se
7
Cons:

Den del af New Orleans hvor kvarteret bliver lidt risky

2026-08-25 via Nuitee
R
roberta couple it
8
Pros:

struttura comoda al centro; personale molto giovane; appartamento di ottime dimensioni per due persone

Cons:

colazione forse (ma proprio forse) da migliorare leggermente...ma proprio per trovare qualcosa che non va :-)

2026-08-25 via Nuitee
G
Gary solo_traveller us
10
Excellent property location staff very knowledgeable and courteous
Pros:

Very clean and convenient to events in the city

Cons:

Value Staff and location

2026-08-24 via Nuitee
T
Tonya couple us
7
Not the best but not the worse
Pros:

Location

Cons:

Out dated building

2026-08-24 via Nuitee
O
Olga solo_traveller ca
10
2026-08-24 via Nuitee
J
John solo_traveller us
10
2026-08-24 via Nuitee