Somerset Hotel

Hotels
7.8 (434 reviews)
Lot 213-215 Kwangtung Road PO Box 1476 , Miri , my

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location city centre
Friendly staff
Cons:
Cleanliness issues
Room quality problems

Categories

Cleanliness
6.88
Multiple reviews mention cleanliness issues, including unclean bathrooms and hair on the floor.
Service
8.85
Positive mentions of friendly and helpful staff.
Location
8.89
Consistently noted as a positive aspect with city center access.
Room Quality
6.84
Mixed reviews; concerns about room size and specific maintenance issues.
Amenities
7.37
Basic amenities mentioned, but some guests found lacking, such as missing cookware and facilities.
Value for Money
8.33
Some reviews note it's good value, but issues with certain aspects of cleanliness detract from this.
Food and Beverage
7.88
Comments about good food, though not extensively discussed.
Overall Experience
7.35
Mixed feelings overall; some experiences were positive, while others were disappointing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:04

Property Description

Convenient Location

Modern Amenities

Family-Friendly Accommodation

To experience comfort and convenience in Miri, book your stay at Somerset Hotel today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 434 reviews
Cleanliness: 6.88
Service: 8.85
Location: 8.89
Room Quality: 6.84
Amenities: 7.37
Value for Money: 8.33
Food and Beverage: 7.88
Overall Experience: 7.35
G
Goh • couple • sg
5
For a late night check in and out the next morning is relatively good
Pros:

Location

Cons:

No windows

2026-06-30 • via Nuitee
Y
Yoke Moy • solo_traveller • my
8
Pros:

Comfortable and clean bed

Cons:

Nothing

2026-06-26 • via Nuitee
S
San San • solo_traveller • bn
6
Pros:

Location is very good. It's very quiet. Parking facility isn't too bad. Also like that the restaurant Kebaya Story ( Peranakan cuisine) is located in the same building.. Good food. Staff are efficient and friendly.

Cons:

Understood that it's an old hotel and need a bit of refurbishment. Room was clean but smelt musty and mouldy upon entering. Bed was comfortable with ample pillows. Bathroom wasn't that clean. Cracks on marble counter top and bathroom sink. Mirror looked like it needed to be replaced soon. Black mould near the taps on the marble counter top. Wall in shower area, not clean especially when after the shower and you can see the dirt whilst the walls are damp. Dislike the fact that the room and bathroom smelt musty and mouldy.

2026-06-21 • via Nuitee
P
pg noryati • solo_traveller • bn
8
Recommended to stay here
Pros:

Bersih dan luas

Cons:

Semua ok

2026-06-14 • via Nuitee
B
Bryan • family_with_children • my
9
2026-06-13 • via Nuitee
L
Lilford • solo_traveller • au
9
Pros:

The beautiful lady on reception.

Thank you , you're a great credit to the hotel.

2026-06-13 • via Nuitee
E
Esther • extended_group • my
6
2026-06-06 • via Nuitee
V
Vanissa • couple • my
7
2026-06-05 • via Nuitee
N
Noorsidah • solo_traveller • bn
8
Pros:

The room is spacious.

Cons:

Parking lot is limited. Especially in the afternoon and night car park is full and we have to park outside.

2026-06-05 • via Nuitee
I
idruss • family_with_children • my
7
2026-05-31 • via Nuitee
Y
Ying Ying • couple • my
8
2026-05-31 • via Nuitee
M
Mohd Izzat • solo_traveller • my
9
2026-05-31 • via Nuitee
A
Afdzam Syazwan • solo_traveller • bn
8
Pros:

The space

Cons:

Noise due to renovation

2026-05-19 • via Nuitee
U
UmieFaizy • couple • bn
7
Need to upgrade the toilet.
Pros:

The location

Cons:

The shower area was very small and clogging. Smelly toilet due to the clogging

2026-05-16 • via Nuitee
S
Siti • family_with_children • bn
7
good but could have been better
Pros:

I like the restaurant (kebaya Restaurant) was very nice. we enjoyed the food and ambiance.

Cons:

please provide baby cots because people with babies and toddlers might need it. it is dangerous to have babies in the same bed with parents.

2026-05-16 • via Nuitee
W
Winnie • solo_traveller • my
8
2026-05-11 • via Nuitee
A
ahmad fahmi • solo_traveller • my
10
2026-05-08 • via Nuitee
L
LUQMAN • couple • bn
2
Not recommended
Pros:

Nothing

Cons:

Unprofessional staff, smelly room and bathroom, old furniture, broken bathroom door.

2026-05-06 • via Nuitee
M
Magdelina • solo_traveller • my
10
Pros:

Bilik bersih dan selesa
Staff peramah

2026-05-01 • via Nuitee
J
James • solo_traveller • my
7
2026-04-20 • via Nuitee