Courtyard Austin by Marriott Northwest/Lakeline

Hotels
•
Courtyard by Marriott
8.8 (347 reviews)
12833 Ranch Road 620 North , Austin , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Cons:
Billing issues
Breakfast service delays
Parking concerns

Categories

Cleanliness
7.94
Some reviews mention cleanliness issues, like unclean shower walls & tub.
Service
8.91
Generally positive comments about friendly staff; however, there was mention of poor support from front desk staff.
Location
9.45
Highlighted as central and convenient, with easy access to major areas.
Room Quality
9.4
Rooms are described as clean, spacious, and comfortable.
Amenities
8.93
Amenities were satisfactory, but parking and breakfast service had concerns.
Value for Money
8.39
Value perception affected by issues with breakfast service.
Food and Beverage
7.94
Breakfast options were limited and costly.
Overall Experience
9.41
Overall favorable experience but marred by billing issues and breakfast service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:27

Property Description

Modern Comfort and Convenience
Experience a stay of modern comfort and convenience at Courtyard Austin by Marriott Northwest/Lakeline. Each air-conditioned room is equipped with free WiFi, a flat-screen TV, and a private bathroom, ensuring a relaxing and enjoyable stay.

Complimentary Bikes and Amenities
Take advantage of our complimentary bikes to explore the vibrant city of Austin. Additionally, enjoy the convenience of bed linen and towels provided in every room, ensuring a hassle-free and comfortable experience.

Nearby Attractions and Accessibility
Conveniently located just a short distance from popular attractions such as Dell Diamond and the University of Texas at Austin, Courtyard Austin by Marriott Northwest/Lakeline offers easy access to the best of the city. Book your stay now and discover all that Austin has to offer.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 347 reviews
Cleanliness: 7.94
Service: 8.91
Location: 9.45
Room Quality: 9.4
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 7.94
Overall Experience: 9.41
W
Washington • family_with_children • us
9
Very nice clean room. Friendly staff
Pros:

It was very clean and the staff was nice.

Cons:

The parking was odd.

2026-07-16 • via Nuitee
B
Baeza • solo_traveller • us
8
2026-07-04 • via Nuitee
S
Steven • solo_traveller • us
6
Cons:

No free breakfast. Food for purchase only and it was very expensive.

2026-06-29 • via Nuitee
5
55brentonh • Family
10
Excellent
Pros:

Our stay was awesome! The rooms, the food, the staff, the pool, everything was amazing! My family had an amazing experience here. Nathan at the bistro and Brittany at the front desk were absolutely great! Their hospitality was over and above and they will be the biggest reasons we will be coming back for any future stay in Austin!!

2026-06-27 • via Tripadvisor
S
Suzanne • couple • us
8
It’s not somewhere I would choose to stay again but there was nothing wrong with it. It was a fine place to stay for the
Pros:

It was hosting the marble show we were attending. There were places to eat nearby.

Cons:

There was no complimentary breakfast and for the price of the stay, I would have expected that. We stayed there because of the marble show, but I’d have wanted to be closer to downtown otherwise.

2026-05-25 • via Nuitee
W
Wilder • solo_traveller • us
9
2026-05-22 • via Nuitee
E
Evan • solo_traveller • us
10
2026-05-20 • via Nuitee
M
marianabY324XM • Family
2
Missing item from the room
Pros:

I stayed at this hotel for around a week, there were a lot of aspects that were subpar, but none of it bothered me until on the last day I realized I could not find my childhood stuffed animal. I calmly asked the front desk if they knew anything about it and they said no. I never took it out of the room and searched for it thoroughly with my family. I thought maybe it was a mistake and asked if housekeeping had accidentally grabbed it when they changed the sheets (which only happens every other day btw) and was pretty much dismissed. They did not even look like they were going to make an effort to look for it, which was very upsetting. I even left my phone number at the front desk and called a few days later and it was obvious that they had made little effort to solve this issue. At the end of the day, this wasn’t something with a lot of monetary value, but it held a lot of sentimental value to me, and is irreplaceable. I do not believe things should ever go missing from your room when you are paying to stay at a hotel, and if a mistake happened the least they could have done was provide better service and attention.

2026-05-19 • via Tripadvisor
A
Alexandria • family_with_children • us
9
2026-05-13 • via Nuitee
N
Norma • solo_traveller • us
8
The room was clean and beds were comfortable.
2026-05-06 • via Nuitee
M
Magic • solo_traveller • us
10
2026-05-06 • via Nuitee
T
Trinity • couple • us
7
2026-04-27 • via Nuitee
A
Almia • couple • us
6
2026-04-21 • via Nuitee
P
Phyllis • extended_group • us
2
Cons:

No customer service, room was dirty and nasty. Outlets didn't work. Tub had no grip. Hair in the bathroom on the towels. Towels weren't exchanged to clean ones.

2026-04-05 • via Nuitee
R
Ricky • solo_traveller • us
9
2026-03-22 • via Nuitee
A
Anthony • couple • us
9
It was nice the staff was friendly and welcoming I would definitely stay again
Pros:

cleanliness and location

2026-03-20 • via Nuitee
J
Janet • family_with_children • us
10
Pros:

Very clean, great location and staff professional and efficient.

Cons:

The indoor pool was out of order, one of the biggest reasons I booked this hotel over another. Wish that this was listed upfront that the pool was out of order.

2026-03-12 • via Nuitee
J
Jose • extended_group • us
10
Amazing coming back
Pros:

Everything nice workers , Olive Garden next door
Over all it was good

Cons:

..

2026-03-03 • via Nuitee
C
Candice • extended_group • us
9
2026-03-02 • via Nuitee
B
Brandon • couple • us
4
2026-03-02 • via Nuitee