Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Clean rooms
Good location
Spacious rooms
Comfortable bed
Cons:
Limited breakfast options
Old facilities
Staff handling issues during emergencies

Categories

Cleanliness
8.03
Rooms were clean and good enough for two night stay.
Service
8.5
Standard quality for this hotel tier, though some concerns about staff efficiency during emergencies.
Location
8.74
Good location, very near to restaurants and major attractions.
Room Quality
8.49
Rooms are nice and big, albeit some are reported as old.
Amenities
8.02
Limited breakfast options, but good quality Wi-Fi and spacious bathrooms.
Value for Money
8.28
Fair price for location and service, though some felt it could be better.
Food and Beverage
7.83
Breakfast options were limited, with some hygiene concerns.
Overall Experience
8.5
Generally positive feedback, with a few significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:28

Property Description

Luxurious Spa and Wellness Center
Indulge in relaxation at our spa and wellness center offering hammam, massage services, and a beauty center for the ultimate pampering experience.

Modern Rooms with Premium Amenities
Experience comfort in our air-conditioned rooms equipped with a fridge, desk, electric kettle, and a flat-screen TV with cable channels. The private bathrooms feature a shower, hairdryer, and complimentary toiletries.

Convenient Location and Nearby Attractions
Located in the heart of Almaty, our hotel is a short walk from Gorky Park, Almaly Metro Station, and Zenkov’s Cathedral. With Almaty-2 Train Station and Almaty International Airport in close proximity, exploring the city is effortless.

Book your stay at Grand Sapphire Hotel for a memorable and rejuvenating experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Location

Guest Reviews

8.3
Based on 819 reviews
Cleanliness: 8.03
Service: 8.5
Location: 8.74
Room Quality: 8.49
Amenities: 8.02
Value for Money: 8.28
Food and Beverage: 7.83
Overall Experience: 8.5
A
Anna • couple • kz
10
2026-08-15 • via Nuitee
N
Natalya Al • solo_traveller • kz
4
Cons:

Маленькие номера, очень старые или уже замучаные мебель, двери и т.д. сантехника отключилась, что за система непонятно. Душевая течёт аж до коридора, мыца нужно аккуратно. Шумно, не то слово.

2026-08-15 • via Nuitee
W
weichen • extended_group • cn
9
good
2026-08-13 • via Nuitee
V
Volodia Smirnov • solo_traveller • kz
5
2026-08-10 • via Nuitee
B
Baurzhan • couple • kz
10
2026-08-09 • via Nuitee
A
anurag • solo_traveller • ae
1
Deep regret everything was bad I. The hotel staff has no sense customer service
Pros:

Nothing good in the property

Cons:

Basics like wifi not there , had meeting disruption , disgusting
Staff rude and not cooperative

2026-08-09 • via Nuitee
L
Lyudmila • solo_traveller • kz
4
2026-08-04 • via Nuitee
E
Edylyn • solo_traveller • ae
8
Cozy place in Almaty
Pros:

Clean rooms and location of the property - close to the Panfilov Park and Green Bazaar and have plenty of restaurants nearby.

Cons:

Breakfast option.
The 25th floor rooms I guess still need to be renovated. I was given a room on the 24th floor on my 2nd night and it was so much better and bigger and recently renovated.

2026-08-02 • via Nuitee
R
Revazi • solo_traveller • ge
10
2026-08-02 • via Nuitee
Бекет • family_with_children • kz
8
Общее впечатление хорошее, если все замечания устранить, был бы идеальный отель.
Pros:

Хорошее расположение отеля, наличие парковочного места, отзывчивый персонал.

Cons:

Скудные завтраки, многие блюда были бывшим ужином скорее всего(((. Душевые прям беда, в семейном номере с двумя кроватями душевая впритык к унитазу и чтобы в нее зайти надо пройти в узкую щель, так как стекло не раздвигается как положено, а еще душевая на высоте примерно метр находится. В двухуровневом люксе унитаз болтается и душевая требует ремонта.

2026-07-22 • via Nuitee
G
greymova • couple • uz
9
2026-07-21 • via Nuitee
M
Marcin • couple • pl
9
Pros:

Bardzo dobra lokalizacja. Pokoje czyste. Personel bardzo pomocny. Zorganizowali nam śniadanie na wynos ponieważ mieliśmy wczesny lot.

2026-07-20 • via Nuitee
G
Giulia • solo_traveller • it
8
2026-07-20 • via Nuitee
K
Karimi • solo_traveller • uz
4
Cons:

The blankets were dirty with yellow stains.

2026-07-18 • via Nuitee
Илья • solo_traveller • uz
7
2026-07-15 • via Nuitee
J
Jacquiline • family_with_children • ae
9
7nights stay, summer time.
Pros:

Nice Breakfast. Salad, veggies and pastries are different everyday. Great for longer stays.
Location is perfect. Walkable distance to panfilov park, green bazaar, kok tobe cable car sta. Panfilov st., arbat st. And less than 30min taxi ride to medeu cable station to shymbulak.

Cons:

Neighbourhood wall views.

2026-07-15 • via Nuitee
B
Baurzhan • couple • kz
10
2026-07-14 • via Nuitee
N
Norbert • couple • cz
8
2026-07-14 • via Nuitee
S
Stirling • couple • au
7
Great location and helpful staff
Pros:

Location was great, close to sites, restaurants and cafes.

Cons:

The breakfast was disappointing, and bad coffee.

2026-07-09 • via Nuitee
양 • solo_traveller • kr
10
Pros:

위치가 좋았어요 성당. 공원. 음식점 걸어서 갈수 있고 조용해요. 조식도 좋아요

2026-07-09 • via Nuitee