Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean rooms
Good location
Spacious rooms
Comfortable bed
Cons:
Limited breakfast options
Old facilities
Staff handling issues during emergencies

Categories

Cleanliness
8.03
Rooms were clean and good enough for two night stay.
Service
8.5
Standard quality for this hotel tier, though some concerns about staff efficiency during emergencies.
Location
8.74
Good location, very near to restaurants and major attractions.
Room Quality
8.49
Rooms are nice and big, albeit some are reported as old.
Amenities
8.02
Limited breakfast options, but good quality Wi-Fi and spacious bathrooms.
Value for Money
8.28
Fair price for location and service, though some felt it could be better.
Food and Beverage
7.83
Breakfast options were limited, with some hygiene concerns.
Overall Experience
8.5
Generally positive feedback, with a few significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:28

Property Description

Luxurious Spa and Wellness Center
Indulge in relaxation at our spa and wellness center offering hammam, massage services, and a beauty center for the ultimate pampering experience.

Modern Rooms with Premium Amenities
Experience comfort in our air-conditioned rooms equipped with a fridge, desk, electric kettle, and a flat-screen TV with cable channels. The private bathrooms feature a shower, hairdryer, and complimentary toiletries.

Convenient Location and Nearby Attractions
Located in the heart of Almaty, our hotel is a short walk from Gorky Park, Almaly Metro Station, and Zenkov’s Cathedral. With Almaty-2 Train Station and Almaty International Airport in close proximity, exploring the city is effortless.

Book your stay at Grand Sapphire Hotel for a memorable and rejuvenating experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an available extra bed.
    People 6 years old and over stay for KZT 5,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 788 reviews
Cleanliness: 8.03
Service: 8.5
Location: 8.74
Room Quality: 8.49
Amenities: 8.02
Value for Money: 8.28
Food and Beverage: 7.83
Overall Experience: 8.5
R
Raushan • solo_traveller • kz
5
2026-06-20 • via Nuitee
B
Baurzhan • solo_traveller • kz
10
2026-06-20 • via Nuitee
B
Baurzhan • couple • kz
10
2026-06-20 • via Nuitee
E
Eduard • couple • de
9
Kann mit europäischen Hotels derselben Klasse locker mithalten.
Pros:

Viele tolle Ausflugsziele fußläufig rund um das Hotel, Frühstück eher typisch für diese Region, zumindest aber gab es Kaffee.
Spitzenrestaurant im Hotel.

Cons:

Trotz angegebener Klimaanlage gab es keine Klimatisierung, außer in der Lobby.

2026-06-20 • via Nuitee
K
Kadyrova • family_with_children • kg
8
В целом общее впечатление об отеле положительное, еще вернемся.
Pros:

Хорошее расположение. Все что мне было нужно находилось в пешей доступности. Бронировали два номера. Претензий к чистоте и подготовке номеров нет. Отель в целом тихий. На ресепшен быстрые и дружелюбные администраторы.

Cons:

Мой номер был на 5 этаже, было очень душно. Кондиционер практически не спасал, хотя я выставила его на максимально низкую температуру. Второй номер был на 3 этаже - им было вполне комфортно. Видимо из-за жаркого лета сильно нагревалась крыша. И второй минус - очень скудный завтрак. Небольшой выбор блюд. И даже из того что есть, нужно успеть что-то взять. Официант не спешит добавлять на общие блюда и они стоят пустые. Мы были всего сутки, поэтому нас не сильно расстроил плохой завтрак. Но если жить несколько дней, то долго не протянешь.

2026-06-16 • via Nuitee
E
Elgiz • extended_group • kg
10
Pros:

Удобная локация

2026-06-12 • via Nuitee
N
Necdet • couple • tr
3
Hizmet kalitesi çok düşük, tavsiye etmiyorum.
Cons:

Fotoğraflarda yer alan kahvaltıyla gerçek kahvaltı arasındaki farkı görmeniz otelin hizmet anlayışını sizlere gösterecektir. 1 gece konakladım, hiç kimseye tavsiye etmiyorum. Aldığı parayı kesinlikle hak etmeyen bir temizlik ve hizmet anlayışı var.

2026-06-11 • via Nuitee
Коля • couple • kz
6
2026-06-06 • via Nuitee
C
Crescenzo • solo_traveller • gb
8
Sapphire Hotel
Pros:

Nice room

Cons:

The A/C could have been better.

2026-06-06 • via Nuitee
B
Bulat • solo_traveller • kz
8
2026-06-02 • via Nuitee
Бугыбаев • solo_traveller • kz
7
Pros:

Локация.

2026-06-01 • via Nuitee
L
Lidiya • couple • de
10
2026-05-24 • via Nuitee
B
Baurzhan • solo_traveller • kz
10
2026-04-19 • via Nuitee
B
Baurzhan • couple • kz
10
2026-04-19 • via Nuitee
7
70d3bc76642f7143e21426d547c40ce5 • family_with_children • de
9
Für ein paar Tage Aufenthalt reicht vollkommen aus
Pros:

Gute Zimmer, bqueme Betten

Cons:

Es wurde an einigen Morgens gebort. Allgemein war es jeden Morgen laut.

2026-04-18 • via Nuitee
8
8070c220c84e710971c4df386c64a217 • family_with_children • kz
7
Perfect location, but rooms need proper insulation and better showers.
Pros:

Location was top notch. Perfect all round with access to restaurants/shops.

Cons:

The room was quite cold, and it felt like the windows weren’t properly insulated, letting cold air in. The shower also had a very strange system where I had to wait around 10 minutes for the water to get warm.

2026-04-17 • via Nuitee
D
d5a9016911c17016b215db7b656aecfa • extended_group • th
7
Pros:

ทำเลที่ตั้ง

Cons:

โซฟาเบดที่ปรับไม่ได้ และขนาดความยาว ฉันสูง 160 เซนติเมตร นอนลำบากมากโซฟาเหมาะสำหรับนั่งมากกว่าที่จะใช้เป็นที่นอนสำหรับห้องที่โรงแรมขายสำหรับเข้าพัก 3 คน และพนักงานต้อนรับผู้ชายเมื่อฉันเช็คอิน การพูดจาและท่าทีของเขาไม่ค่อยสุภาพ

2026-04-16 • via Nuitee
B
bf79eb20ec0273923486ede90ab68171 • solo_traveller • ru
3
2026-04-14 • via Nuitee
2
2f372cddff6e73b131e2722eb96783a2 • solo_traveller • de
6
Pros:

Good location, good breakfast

Cons:

Old building, old room, it needs renovation.

2026-04-13 • via Nuitee
D
d1f0f1cb607b7252096ef354618c1e79 • extended_group • uz
10
Location of the hotel was perfect for my trip. I recommend it.
Pros:

Big, clean rooms.

Cons:

Good breakfast.

2026-04-12 • via Nuitee