Mercure Phuket Patong Journeyhub

Hotels
•
Mercure
7.8 (470 reviews)
240/8, Pungmuang Sai Kor Road, Tambon Patong, Kathu District, Phuket , Patong Beach , th

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Breakfast
Cons:
Cleanliness issues
Damp rooms
Bed bugs

Categories

Cleanliness
4.68
Multiple guests reported issues with cleanliness, including bed bugs and mold.
Service
9.99
Guests praised the service, highlighting the kindness and professionalism of staff.
Location
9.19
The location is generally well-received, being close to Patong Beach and convenient amenities.
Room Quality
5.64
Issues with dampness and a lack of windows resulted in a mediocre perception of room quality.
Amenities
7.67
Amenities were adequate; however, some guests noted the pool and gym were average.
Value for Money
8.63
Guests felt the rates were reasonable for their overall experience.
Food and Beverage
8.18
Breakfast was noted as good, but some guests desired more variety.
Overall Experience
8.45
The overall stay was mixed, receiving both praise and criticism.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 22:30

Property Description

Luxurious Accommodation with Stunning Views

Outdoor Swimming Pool and Fitness Centre
The hotel boasts an inviting outdoor swimming pool where guests can relax and unwind, along with a modern fitness centre for those looking to stay active during their stay.

Delicious Dining Options
Indulge in a culinary journey at the hotel's restaurant offering a delectable selection of Caribbean, Thai, and international cuisine. Special dietary requests such as vegetarian, dairy-free, and halal options are also catered to with care.

Convenient Amenities and Services
Enjoy the convenience of free WiFi throughout the property, a 24-hour front desk, room service, and a shuttle service. Each room is elegantly furnished with air conditioning, a flat-screen TV, and a private bathroom, ensuring a comfortable stay for every guest.

Book your stay at Journeyhub Phuket Patong now for a memorable and relaxing experience in Patong Beach!

Important information:

When travelling with pets, please note that an extra charge of THB 500 per pet, per stay applies.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People no matter the age stay for THB 500 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 470 reviews
Cleanliness: 4.68
Service: 9.99
Location: 9.19
Room Quality: 5.64
Amenities: 7.67
Value for Money: 8.63
Food and Beverage: 8.18
Overall Experience: 8.45
D
Dhyani • solo_traveller • th
10
comfortable experience overall
Pros:

peaceful.. rooms were clean and well maintained

staff was polite.. breakfast had a good variety

excellent value for the price

2026-05-20 • via Nuitee
S
Said • couple • om
6
2026-05-19 • via Nuitee
J
Jordi • family_with_children • es
4
2026-05-16 • via Nuitee
M
Montasir • solo_traveller • qa
9
Pros:

‏good

Cons:

Good

2026-05-14 • via Nuitee
A
Adenike • couple • gb
8
2026-05-07 • via Nuitee
B
Belkacem • solo_traveller • fr
8
2026-05-06 • via Nuitee
S
Suki • couple • ie
10
2026-05-02 • via Nuitee
S
Suki • couple • ie
10
2026-05-02 • via Nuitee
P
Peter • extended_group • gb
2
Rooms need attention
Cons:

Room was dripping wet must of been due to an A/C fault with the system… got a humidifier in & it helped but bedding & anything left out was damp

2026-04-19 • via Nuitee
D
Dylan • couple • fr
6
Cons:

Trop de bruits dans les couloir de l’hôtel dans la nuit quand leds personnes rentraient de soirée donc ça réveille!
Au début de notre séjour, la chambre était nettoyée au complet, au bout du 10ème jours, ils ont oubliés de nous mettre des serviettes de douche et un tapis de bain.
Nous avons dû réclamer à plusieurs reprises. Jusqu’à devoir aller 2x à la réception..

2026-04-15 • via Nuitee
W
Waraphorn • couple • th
10
2026-04-15 • via Nuitee
S
Sophia • couple • fr
1
Tout était sale, humide a 99% dans la chambre, le service 0 vraiment horrible
Pros:

Rien tous étais horrible

Cons:

Tout était médiocre le service horrible la propreté 0 service 0 vraiment horrible nous étions 8 mes amis sont malade

2026-04-14 • via Nuitee
S
Swifty • solo_traveller • th
5
เฉยๆ
Pros:

ไวไฟแรง

Cons:

ห้องชื้นมาก ราขึ้นม่าน

2026-04-08 • via Nuitee
S
sy • couple • fr
10
Pros:

Hôtel qualitatif !!! Avec tout les équipement requis, salle de sport, piscine, les chambres été spacieuses, le nettoyage est fait régulièrement !!

2026-03-25 • via Nuitee
B
Brian • couple • gb
9
Great hotel, good food.
Pros:

Location was very good. Restaurant meals were excellent and very good value for money. Rooms were comfortable.

Cons:

Room had a musky smell, even after a dehumidifier was brought to the room. We returned for a second visit, different room but same musky smell.

2026-03-24 • via Nuitee
S
Shirine • solo_traveller • fr
10
2026-03-12 • via Nuitee
H
Halime • couple • tr
10
2026-03-08 • via Nuitee
F
Fatiha • couple • fr
1
Je n'ai pas pu séjourner 1 nuit de plus et aucun remboursement de la part de booking malgres les preuve des cafard d
Pros:

Je n'ai rien aimer

Cons:

C'est sale humide écœurant les chambres sentent la canalisation les égouts à fuir il y a des cafards

2026-03-04 • via Nuitee
A
Anna • couple • my
5
Pros:

Location is not great! Far frkm the beach and restaurants.

Cons:

The entrance is very weird. Also anyone seems to be able to enter. There is no control.

2026-03-03 • via Nuitee
F
Fatiha • couple • fr
1
Affreux et honteux pour un hôtel mercure et concernant le service client zéro on tourne autour du pot j'ai passer me
Pros:

Rien

Cons:

Cafard, humidité dans les chambres, odeurs d'égouts dans les chambres, traces de moisissures, manque d'hygiène traces de pipi sur les toilettes les draps sont humides

2026-02-26 • via Nuitee