Mercure Phuket Patong Journeyhub

Hotels
•
Mercure
7.8 (479 reviews)
240/8, Pungmuang Sai Kor Road, Tambon Patong, Kathu District, Phuket , Patong Beach , th

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Breakfast
Cons:
Cleanliness issues
Damp rooms
Bed bugs

Categories

Cleanliness
4.68
Multiple guests reported issues with cleanliness, including bed bugs and mold.
Service
9.99
Guests praised the service, highlighting the kindness and professionalism of staff.
Location
9.19
The location is generally well-received, being close to Patong Beach and convenient amenities.
Room Quality
5.64
Issues with dampness and a lack of windows resulted in a mediocre perception of room quality.
Amenities
7.67
Amenities were adequate; however, some guests noted the pool and gym were average.
Value for Money
8.63
Guests felt the rates were reasonable for their overall experience.
Food and Beverage
8.18
Breakfast was noted as good, but some guests desired more variety.
Overall Experience
8.45
The overall stay was mixed, receiving both praise and criticism.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 22:30

Property Description

Luxurious Accommodation with Stunning Views

Outdoor Swimming Pool and Fitness Centre
The hotel boasts an inviting outdoor swimming pool where guests can relax and unwind, along with a modern fitness centre for those looking to stay active during their stay.

Delicious Dining Options
Indulge in a culinary journey at the hotel's restaurant offering a delectable selection of Caribbean, Thai, and international cuisine. Special dietary requests such as vegetarian, dairy-free, and halal options are also catered to with care.

Convenient Amenities and Services
Enjoy the convenience of free WiFi throughout the property, a 24-hour front desk, room service, and a shuttle service. Each room is elegantly furnished with air conditioning, a flat-screen TV, and a private bathroom, ensuring a comfortable stay for every guest.

Book your stay at Journeyhub Phuket Patong now for a memorable and relaxing experience in Patong Beach!

Important information:

When travelling with pets, please note that an extra charge of THB 500 per pet, per stay applies.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People no matter the age stay for THB 500 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 479 reviews
Cleanliness: 4.68
Service: 9.99
Location: 9.19
Room Quality: 5.64
Amenities: 7.67
Value for Money: 8.63
Food and Beverage: 8.18
Overall Experience: 8.45
M
Mubarak • extended_group • bd
2
This hotel is not suitable for keep with booking.com list
Pros:

Location and breakfast not up to the Mark

Cons:

All Indian style culture and food

2026-06-18 • via Nuitee
D
dana • family_with_children • il
8
Great hotel bed location
Pros:

The swimming pool

Cons:

The location

2026-06-18 • via Nuitee
N
Nicholas • couple • au
10
2026-06-17 • via Nuitee
E
Elham • couple • au
7
Overal happy and satisfied, probably a couple of upgrades required but nothing too dramatic!
Pros:

The staff were great, friendly and professional.
Location was good a bit of walk to central but away from noisy areas!
Property was clean.

Cons:

No balcony in the rooms! And so no smoking area! We had to come down to the street for smokes!

Also breakfast didn't have much variety.

2026-06-16 • via Nuitee
Y
yaseen • solo_traveller • bh
3
The staff are outstanding BUT the mold is a serious issue that need to solved
Pros:

Staff are beyond excellent! They made it easy for me

Cons:

Moldy and at night the walls become wet ! The smell is horrible

2026-06-16 • via Nuitee
E
Emma • couple • gb
10
Pros:

The room are damp as windows don’t open so bedding always was
Damp

2026-06-16 • via Nuitee
M
Mohammed • couple • ma
10
Pros:

Thank you for the wonderful hospitality. Everything was perfect, and the staff were very kind. I would definitely come back again.”

Cons:

“Excellent stay, clean room, friendly staff, and great service. I really enjoyed my time here. Highly recommended!”

2026-06-13 • via Nuitee
S
Santanu • solo_traveller • in
9
Pros:

Everything in the hotel

2026-06-11 • via Nuitee
P
Pawan • family_with_children • in
10
2026-05-31 • via Nuitee
D
Dhyani • solo_traveller • th
10
comfortable experience overall
Pros:

peaceful.. rooms were clean and well maintained

staff was polite.. breakfast had a good variety

excellent value for the price

2026-05-20 • via Nuitee
S
Said • couple • om
6
2026-05-19 • via Nuitee
J
Jordi • family_with_children • es
4
2026-05-16 • via Nuitee
M
Montasir • solo_traveller • qa
9
Pros:

‏good

Cons:

Good

2026-05-14 • via Nuitee
A
Adenike • couple • gb
8
2026-05-07 • via Nuitee
B
Belkacem • solo_traveller • fr
8
2026-05-06 • via Nuitee
S
Suki • couple • ie
10
2026-05-02 • via Nuitee
S
Suki • couple • ie
10
2026-05-02 • via Nuitee
P
Peter • extended_group • gb
2
Rooms need attention
Cons:

Room was dripping wet must of been due to an A/C fault with the system… got a humidifier in & it helped but bedding & anything left out was damp

2026-04-19 • via Nuitee
D
Dylan • couple • fr
6
Cons:

Trop de bruits dans les couloir de l’hôtel dans la nuit quand leds personnes rentraient de soirée donc ça réveille!
Au début de notre séjour, la chambre était nettoyée au complet, au bout du 10ème jours, ils ont oubliés de nous mettre des serviettes de douche et un tapis de bain.
Nous avons dû réclamer à plusieurs reprises. Jusqu’à devoir aller 2x à la réception..

2026-04-15 • via Nuitee
W
Waraphorn • couple • th
10
2026-04-15 • via Nuitee