Hilton Garden Inn Downtown Birmingham

Hotels
•
Hilton Garden Inn
8.3 (485 reviews)
250 18th Street South , Birmingham , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good breakfast
Cons:
Maintenance issues in room
Excessive parking fees

Categories

Cleanliness
8.13
Room was clean but mentioned maintenance issues.
Service
9.1
The staff were all very pleasant and helpful.
Location
8.64
Location was safe and quiet.
Room Quality
7.59
Issues with the barn door and some maintenance concerns.
Amenities
8.12
Wednesday mid-morning room opened without housekeeping.
Value for Money
7.58
Parking fees considered excessive.
Food and Beverage
9.13
Breakfast was good and staff provided exceptional service.
Overall Experience
8.1
Overall stay was positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:18

Property Description

Luxurious Amenities
The Hilton Garden Inn Downtown Birmingham offers a seasonal outdoor pool and a fitness centre for guests to enjoy during their stay.

Convenient Services
Benefit from a 24-hour front desk and complimentary WiFi available throughout the property for your convenience.

Prime Location
Located just 400 meters from UAB Hospital, with BJCC and UAB - Rheumatology also nearby, the hotel provides easy access to key destinations. Book your stay now at Hilton Garden Inn Downtown Birmingham for a memorable experience.

Important information:

When traveling with pets, please note that the following extra fees apply: 1-4 night stay: US$75 and 5+ night stays: US$125. The property can allow a maximum of 2 pets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 14 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.3
Based on 485 reviews
Cleanliness: 8.13
Service: 9.1
Location: 8.64
Room Quality: 7.59
Amenities: 8.12
Value for Money: 7.58
Food and Beverage: 9.13
Overall Experience: 8.1
A
Anna Claire • family_with_children • us
4
Disappointing stay due to lack of hospitality and staff apathy - would not return.
Pros:

Room was spacious and clean. Convenient to downtown. Staff at checkout (after some back and forth) comped our parking and discounted our room a bit following a complaint.

Cons:

Staff member at check in was apathetic, rude, and unhelpful. We reserved a crib for our infant when booking and we were told the two cribs they have were taken already when we checked in. He offered no genuine apology or assistance in helping us find a solution, but rather "sorry, what do you want me to do about it?". My husband had to drive to Walmart at 9:30pm to buy a $90 pack n play.

2026-06-10 • via Nuitee
M
Marquita • couple • us
10
2026-06-09 • via Nuitee
S
Sherree • couple • us
10
Pros:

The size of suite perfect

2026-06-09 • via Nuitee
K
Kristy • couple • us
3
2026-06-08 • via Nuitee
K
Keisha • couple • us
10
2026-06-08 • via Nuitee
M
Marisa • couple • us
8
2026-06-07 • via Nuitee
C
Carla • solo_traveller • us
10
2026-06-05 • via Nuitee
D
Dale • solo_traveller • us
9
Pros:

Loaction

Cons:

Pillows were outdated and uncomfortable

2026-06-04 • via Nuitee
C
Christopher • couple • us
6
2026-06-04 • via Nuitee
L
LaToya • couple • us
9
2026-06-04 • via Nuitee
A
Ashley • extended_group • us
10
2026-06-02 • via Nuitee
R
Rebecca • solo_traveller • us
10
Clean
Pros:

Clean, gated parking, nice staff

Cons:

Alarm going off at 7am and house keeping knocking at 930 and check out was 12

2026-06-02 • via Nuitee
P
Phillip • couple • us
10
Great place great location.
Pros:

Great location to a lot of good food downtown. Facilities are really good.

Cons:

Had to pay 20 a night to park even tho I’m almost platinum Hilton honors. It don’t matter everyone pays.

2026-06-02 • via Nuitee
L
Leah • family_with_children • us
4
2026-06-01 • via Nuitee
J
Jhalen • solo_traveller • us
9
2026-05-28 • via Nuitee
F
Frances • couple • us
7
As long as they can issue key cards I’d recommend!
Pros:

New, clean, comfortable

Cons:

They couldn’t issue key cards when we stayed so you couldn’t access parking or enter your room without a staff escort. Extremely inconvenient although I realize it wasn’t really anyone’s fault. They were doing their best but it was still a huge setback as a guest.

2026-05-26 • via Nuitee
B
BRENT • solo_traveller • us
10
An excellent stay thanks to the staff
Pros:

The staff was exceptional. Checked in around 1030pm and the front desk lady was very professional and had my keys promptly. Room w/king bed was clean and spacious. Bathroom was very clean with plenty of towels. Breakfast was the crowning jewel of my stay. Tisa and the gentleman cooking, took very good care of me. Tisa was so sweet and had the best attitude I've seen in a while. Got me set up had great recommendations for breakfast and kept checking on me while I waited. The gentleman who cooked brought my pancakes and bacon out to me and explained that the container was upside down so my pancakes would get smashed up. And the food was very good like back in the old days! Customer service was excellent!

Cons:

Smallish parking lot

2026-05-23 • via Nuitee
D
David • solo_traveller • us
10
2026-05-22 • via Nuitee
K
krone • extended_group • us
8
Pros:

I have to say the manager Richard, is the type of guy WHO will make good on this hotels name. The staff could use some more training and I feel his suborniates need that countability. But Richard reached out to us we didn't have chance to call yet. He not only listened to our gripes HE gave more back to us more than we were expecting or asking and HE may not know this BUT little gifts of apologies and regards sometimes ARE the small gifts THAT MEAN $million dollars at the right needy time. THIS hotel is beautiful be careful with parking situation investigate beforehand. The manager Richard is in the position HE SHOULD be and YES CARES about the little things THAT can mean everything to you !!!

Cons:

Parking is tricky RESEARCH it. Also ask about breakfast ?? Free or not ?

2026-05-21 • via Nuitee
M
Michele • solo_traveller • us
10
2026-05-20 • via Nuitee