Hotel Indigo London - 1 Leicester Square by IHG

Hotels
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Hotel Indigo
7.7 (1704 reviews)
1 Leicester Square , London , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Noise from nearby areas
Inconsistent room quality

Categories

Cleanliness
6.85
There were mentions of cleanliness issues in restaurants and some rooms.
Service
7.82
Staff were frequently described as friendly and helpful.
Location
8.85
Multiple reviews praised the excellent location near major attractions.
Room Quality
7.31
Rooms described as comfortable but had issues such as noise and a hard bed.
Amenities
7.84
Amenities such as rooftop bar and breakfast were well-received.
Value for Money
7.3
Some reviews felt the pricing was high for the quality received.
Food and Beverage
7.85
Breakfast was frequently praised, though some issues were noted.
Overall Experience
7.82
Most guests enjoyed their stay despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:49

Property Description

Stylish Accommodation in Central London

Hotel Indigo London - 1 Leicester Square, an IHG Hotel Square is a 4-star hotel located in the heart of London's vibrant West End. Rooftop Bar with Breathtaking Views Enjoy stunning views of the city skyline from the rooftop bar, perfect for unwinding after a day of exploring the city. Convenience at Your Fingertips Benefit from a 24-hour front desk, concierge service, and complimentary WiFi throughout the hotel.

Culinary Delights Start your day with a delicious breakfast offering both buffet and à la carte options, and later indulge in drinks at the on-site bar.

Experience the best of London from the comfort of Hotel Indigo London - 1 Leicester Square.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £50 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 64
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Regular
  • Entrance Door Width: 140
  • Entrance Leveled: No
  • Distance From The Elevator To The Accessible Room: 12
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

7.7
Based on 1704 reviews
Cleanliness: 6.85
Service: 7.82
Location: 8.85
Room Quality: 7.31
Amenities: 7.84
Value for Money: 7.3
Food and Beverage: 7.85
Overall Experience: 7.82
E
Eileen • couple • gb
7
Cons:

Check in process was not good . Having dropped our bags early and they confirmed the booking but by time we came back they couldn’t find the booking .check in process then took half an hour .

2026-05-30 • via Nuitee
A
Ancona • solo_traveller • ca
8
Overall great location and fair accommodation
Pros:

Great location

Cons:

Arrived early and room not ready , they charge to have our baggage’s stored , which I think is unfair

2026-05-30 • via Nuitee
B
Brustad • solo_traveller • no
9
2026-05-29 • via Nuitee
J
Jules • couple • gb
9
2026-05-28 • via Nuitee
M
Michel • extended_group • ca
6
Cons:

Qu il nous fasse payer pour garder les valises

2026-05-28 • via Nuitee
K
Kerrie • couple • au
5
2026-05-28 • via Nuitee
B
Barry • solo_traveller • gb
3
Just sleep here, eat and drink elsewhere
Pros:

The hotel, staff, and room was fine. The location is exceptional and the view from the roof bar is awesome.

Cons:

The 9th floor bar and restaurant is rubbish. The place is understaffed. They constantly ran out of glasses, plates, cutley. We had a party of 6, went for a lunchtime drink when it was almost empty. Slow service. We returned about 8.30pm for a birthday celebration. The service was abysmal, the staff were not busy, but 3 were content to wait for the one behind the bar served drinks. They then decided at 10pm to close the bar, plenty of patrons still around. The following morning at breakfast it was worse. 4 of us ordered together and mine arrived 25 minutes after the other 3! Poached eggs like bullets and a muffin that looks like it was toasted 3 days earlier. 2 coffee machines, only one working, no cups, teaspoons. We will not return, it isnt 4 star, or even close

2026-05-27 • via Nuitee
D
Deb • solo_traveller • gb
9
Pros:

Location,cleanliness were both good

Cons:

Found the bed hard but although facing onto Leicester Square the room.was quiet

2026-05-27 • via Nuitee
T
Tifarah • extended_group • ca
1
2026-05-26 • via Nuitee
J
June • solo_traveller • ae
10
Fint hotel, kan varm anbefales
Pros:

Pæne store værelser. God morgenmad. God beliggenhed

2026-05-25 • via Nuitee
M
Maria • solo_traveller • gb
10
Brilliant. I had a lovely weekend.
Pros:

It was in an excellent location. My room looked down onto Leicester Square and it was buzzing day and night. I loved it

Cons:

Lifts were slow. There is a very popular rooftop bar restaurant so the lifts were used for those customers. The only other thing was ( older woman traveling alone) security. With so many customers coming and going there was not anything stopping them wandering around the corridors of the residents rooms

2026-05-24 • via Nuitee
T
Tracy • solo_traveller • ca
6
Pros:

Location was amazing

Cons:

I asked for a receipt and never received after multiple queries. This is more of a booking .com issue

The interior rooms were also quite dark. I realise I need to book a room with window in the future

2026-05-22 • via Nuitee
L
lior • solo_traveller • il
8
Pros:

מיקום מצוין .החדר בסדר.שירות אדיב

Cons:

המעליות במלון צריך לחכות המון
במיוחד בשעות בארוחת בוקר

2026-05-19 • via Nuitee
S
Skapole • Couples • London, England
4
Extremely small room and mostly bored staff
Pros:

We booked a double room. The room we were given was extraordinary small for 2 people. There was a 6” gap down the right side of the bed to walk down. The bathroom was small. Really not big enough for two people and very disappointing. The bar staff were quite friendly. The restaurant staff in the morning were fairly uninterested in serving the customers, with the exception of one lady who was very helpful and proactive (Indian lady - didn’t get her name unfortunately, but she was very good) The reception staff were worse. Gave the impression of being completely bored out of their minds! We won’t be going back!

2026-05-18 • via Tripadvisor
R
Robin • solo_traveller • fr
6
Ne vaut pas son prix…
Pros:

- Emplacement central
- Literie ferme (ce qui me convient personnellement)
- Chambre calme
- La vue sur Londres depuis la salle du petit-déjeuner

Cons:

- Les espaces communs voire la chambre sont pas mal poussiéreux
- Globalement l’hôtel aurait besoin d’un refresh. Les ascenseurs sont dans un mauvais état, on les attend hyper longtemps
- Le petit-déjeuner ne vaut pas son prix
- La wifi dans la chambre ne fonctionnait pas très bien
- Globalement, coûte très cher surtout parce qu’il est en plein Leceister Square

2026-05-17 • via Nuitee
I
irene • couple • gb
4
2026-05-17 • via Nuitee
A
Anne • couple • gb
4
Wouldnt stay again
Pros:

Location and restaurant location- had great views

Cons:

Customer service was not very good, abrupt staff who didn’t even smile.
Hair in breakfast of my colleague.
My room had no attention to details cleaning, scuff marks, mould in shower.
Dirty pillow case, dirty towel in room.

2026-05-17 • via Nuitee
J
janehZ5499TA • Friends getaway • Wolverhampton, West Midlands, England
2
Find another hotel!
Pros:

Only good thing about this hotel is the view but you can't see it at night as the bar always has a private party going on - 2 years running we found this.
Breakfast compared to last year took over an hr, cold and hard. Obviously been under heat lamps and not cooked fresh as stated. No cups (had paper ones) long queues for 1 coffee machine. No spoons, dishes or plates. No orange juice or honey. When asked for items to be replenished ie pastries and fruit - they never came. Tables were not cleared off.
We were supposed to have complimentary drinks on arrival but the restaurant staff knew nothing about this. When finally agreed I had to open the bottles myself, poor it and take it to 36 people outside. A good start to my holiday. The staircase was locked so anyone with a lift anxiety had to suffer!
Staff rude and reception staff didn't look up from their phones.
Will not be going again! Good location but that's about the best you get.

2026-05-13 • via Tripadvisor
M
Mary • couple • us
7
A serviceable location with premium amenities
Pros:

location is premium!

Cons:

lifts are very slow

2026-05-13 • via Nuitee
A
alain • couple • be
8
Perfect
Pros:

Ligging, hygiëne, vriendelijk personeel

Cons:

Liften wat traag

2026-05-12 • via Nuitee