Hotel Indigo London - 1 Leicester Square by IHG

Hotels
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Hotel Indigo
7.7 (1744 reviews)
1 Leicester Square , London , gb
+44 20 3953 4200

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Noise from nearby areas
Inconsistent room quality

Categories

Cleanliness
6.85
There were mentions of cleanliness issues in restaurants and some rooms.
Service
7.82
Staff were frequently described as friendly and helpful.
Location
8.85
Multiple reviews praised the excellent location near major attractions.
Room Quality
7.31
Rooms described as comfortable but had issues such as noise and a hard bed.
Amenities
7.84
Amenities such as rooftop bar and breakfast were well-received.
Value for Money
7.3
Some reviews felt the pricing was high for the quality received.
Food and Beverage
7.85
Breakfast was frequently praised, though some issues were noted.
Overall Experience
7.82
Most guests enjoyed their stay despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:49

Property Description

Stylish Accommodation in Central London

Hotel Indigo London - 1 Leicester Square, an IHG Hotel Square is a 4-star hotel located in the heart of London's vibrant West End. Rooftop Bar with Breathtaking Views Enjoy stunning views of the city skyline from the rooftop bar, perfect for unwinding after a day of exploring the city. Convenience at Your Fingertips Benefit from a 24-hour front desk, concierge service, and complimentary WiFi throughout the hotel.

Culinary Delights Start your day with a delicious breakfast offering both buffet and à la carte options, and later indulge in drinks at the on-site bar.

Experience the best of London from the comfort of Hotel Indigo London - 1 Leicester Square.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £50 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 64
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Regular
  • Entrance Door Width: 140
  • Entrance Leveled: No
  • Distance From The Elevator To The Accessible Room: 12
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

7.7
Based on 1744 reviews
Cleanliness: 6.85
Service: 7.82
Location: 8.85
Room Quality: 7.31
Amenities: 7.84
Value for Money: 7.3
Food and Beverage: 7.85
Overall Experience: 7.82
C
Carla • family_with_children • es
6
Pros:

Mi hija tenia mal una pierna y estaba con muletas y nos dieron una habitación de minusvalidos amplia lo cual Le ayudaba sobretodo en el baño con los agarres especiales.

Cons:

Q la ventana no se podía abrir aunque fuera un poco.
Pero menos mal q tenía ventana porque las dos noche antes qu estuve con una amiga en este mismo hotel no teníamos y era agobiante.

2026-07-25 • via Nuitee
C
Carla • extended_group • es
3
Cons:

No tenía ventana. Habitación enana. Y falta de aire.

2026-07-25 • via Nuitee
P
PING YEN • solo_traveller • tw
8
2026-07-22 • via Nuitee
G
Gaynor • couple • gb
6
Not really value for £460 I paid
Pros:

Location

Cons:

Room very small and plan
Dudnt like the 1960 glass bathroom panelling
3 tissues only in tissue box

2026-07-19 • via Nuitee
M
matthew • solo_traveller • gb
6
Great location but basic
Pros:

Location

Cons:

Staff not interested

2026-07-14 • via Nuitee
C
Cristian • family_with_children • us
10
I would consider staying or visiting again
Pros:

Just happen to feel comfortable and safe.

2026-07-14 • via Nuitee
D
danq_11 • Business • Market Rasen, Lincolnshire, England
10
Great hotel
Pros:

Great hotel real luxury, best central location u can get, recommended

2026-07-13 • via Tripadvisor
Y
YUBO • family_with_children • cn
7
2026-07-12 • via Nuitee
C
Claire • couple • gb
7
2026-07-09 • via Nuitee
R
R1890KFdavidj • Family • Austin, Texas
2
UNREPORTED CRIME & MANAGEMENT NEGLIGENCE: Hotel Indigo Leicester Square
Pros:

Prospective guests need to know the massive security risks and absolute lack of corporate accountability at Hotel Indigo London - 1 Leicester Square (IHG).
While staying here in March, three of our expensive watches were stolen out of our room.

The hotel's digital key lock audit logs confirmed a shocking fact: a housekeeper made a completely unauthorized entry into our room. Immediately after entering, she abandoned her post, left her shift early, quit her employment, and blocked all incoming calls from the hotel and her agency, Omni Facilities Management

The security failures did not stop there. The room did not feature a standard in-room safe to secure valuables. Furthermore, during our stay, an unknown individual tried to force entry into our room in the dead of night. If I hadn't physically engaged the privacy latch from the inside, they would have been at our bedside.
For 90+ days, we have tried to resolve this professionally with Hotel Indigo, IHG Corporate Guest Relations, and Omni. We answered every invasive question, forwarded our credit card statements, and sent detailed PayPal purchase site verifications. They routinely ghosted our emails for weeks.

They finally issued an official claim denial through their insurance company. Their excuse? In my initial email to police and staff—which was taken after being awake for 24 hours straight with jet lag and dealing with the trauma of a room invasion—I estimated the last sighting of the watches at 4:00 PM instead of our exact room departure time of 1:30 PM. They are shamelessly leveraging a 2-hour timeline error to ignore the fact that their own employee committed a felony and fled.
They are now falsely claiming a safe was present. We are escalating this to legal counsel.

Avoid this hotel at all costs. They do not protect your safety, they outsource their staff to unaccountable third parties, and their insurance division exists solely to find technicalities to cheat victims.

The trauma of this breach was so severe that when our travel group booked this exact hotel the following month, we had to stay at a completely different hotel away from our group for two days before our cruise just to feel safe. IHG's complete refusal to take accountability has cost us thousands of dollars in stolen goods and emergency alternative travel expenses.

2026-07-08 • via Tripadvisor
L
Lisa • solo_traveller • gb
5
2026-07-08 • via Nuitee
A
Astrid • solo_traveller • fi
9
Pros:

Sijainti huippu, aamupala hyvä vaikka melko kallis.

Cons:

Laukkujen vieminen ennen sisäänkirjausta olisi maksanut per reppu /laukku. 680puntaa kun maksoi oleskelusta niin toivoisi säilytyspalvelun kuuluvan hintaan kun kyse kuitenkin vain 2h ennen sisäänkirjausta.

2026-07-07 • via Nuitee
R
Robert • couple • pl
5
2026-07-05 • via Nuitee
I
Indra • couple • de
9
2026-07-04 • via Nuitee
P
Peter • couple • gb
6
Good apart from that frustration
Pros:

Location and Breakfast was good

Cons:

We booked expecting to be able to use the roof top bar - we were not told on booking that ir was closed to guests on both days we were in the hotel. The staff just shrugged when we raised this - they could not give a care about it. We booked as we like the roof top bar and vies so not being able to use it either day was annoying and we should not have had to pay full price with this major loss of utility.

2026-07-04 • via Nuitee
G
Garcia • solo_traveller • au
1
Pros:

Definitely wasn't worth the money I spent. The sheets were dirty on arrival. The whole room looks
Dirty. When I had a shower it flooded into the bedroom. Called maintenance to fix it, but it still didn't get fixed because the next day the same thing happened. There was a drilling noise and a banging noise. Definitely not, shouldn't have the stars it has !!

Cons:

Great location close to the train and great for walking around

2026-07-04 • via Nuitee
S
Sean • couple • gb
10
2026-07-03 • via Nuitee
T
Tamer • couple • eg
6
2026-07-02 • via Nuitee
A
Austinbears1961 • Family • Austin, Texas
2
Do not stay at Hotel Indigo - housekeeping will steal your valuables
Pros:

Do not stay at this hotel. We stayed in late March. When we checked into our room we could not find a safe and assumed our valuables would be safe in our room (stored in the middle of a duffle bag stored out of site). We met friends for lunch in the afternoon and while we were out housekeeping entered our room, stole three expensive watches, and then left the premises never to be seen or hear of again. Hotel Indigo takes no responsibility because they outsource housekeeping. IHG takes no responsibility for Hotel Indigo. The housekeeping company immediately sent the claim to their insurance company who after four months just denied any accountability because no one actually saw the housekeeper in possession of our watches even though they acknowledged the mysterious circumstance of her immediately disappearing. This is obviously a criminal ring which seems to be protected by the housekeeping company, Hotel Indigo and IHG. If you have anything of value, do not stay there!!! At this point we will be turning this over to the lawyers.

2026-07-01 • via Tripadvisor
G
Grenadiermum • solo_traveller • gb
8
OK but...
Pros:

Lovely room

Cons:

The public areas look tired and the rooftop bar was closed to the guests in the evening due to private functions.

2026-07-01 • via Nuitee