Hotel Indigo London - 1 Leicester Square by IHG

Hotels
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Hotel Indigo
7.7 (1724 reviews)
1 Leicester Square , London , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Noise from nearby areas
Inconsistent room quality

Categories

Cleanliness
6.85
There were mentions of cleanliness issues in restaurants and some rooms.
Service
7.82
Staff were frequently described as friendly and helpful.
Location
8.85
Multiple reviews praised the excellent location near major attractions.
Room Quality
7.31
Rooms described as comfortable but had issues such as noise and a hard bed.
Amenities
7.84
Amenities such as rooftop bar and breakfast were well-received.
Value for Money
7.3
Some reviews felt the pricing was high for the quality received.
Food and Beverage
7.85
Breakfast was frequently praised, though some issues were noted.
Overall Experience
7.82
Most guests enjoyed their stay despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:49

Property Description

Stylish Accommodation in Central London

Hotel Indigo London - 1 Leicester Square, an IHG Hotel Square is a 4-star hotel located in the heart of London's vibrant West End. Rooftop Bar with Breathtaking Views Enjoy stunning views of the city skyline from the rooftop bar, perfect for unwinding after a day of exploring the city. Convenience at Your Fingertips Benefit from a 24-hour front desk, concierge service, and complimentary WiFi throughout the hotel.

Culinary Delights Start your day with a delicious breakfast offering both buffet and à la carte options, and later indulge in drinks at the on-site bar.

Experience the best of London from the comfort of Hotel Indigo London - 1 Leicester Square.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £50 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 64
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Regular
  • Entrance Door Width: 140
  • Entrance Leveled: No
  • Distance From The Elevator To The Accessible Room: 12
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

7.7
Based on 1724 reviews
Cleanliness: 6.85
Service: 7.82
Location: 8.85
Room Quality: 7.31
Amenities: 7.84
Value for Money: 7.3
Food and Beverage: 7.85
Overall Experience: 7.82
L
Laura • solo_traveller • gb
6
Pros:

Location was great.

Cons:

Staff very rude and unhelpful.

2026-06-23 • via Nuitee
G
Gilberto • family_with_children • es
10
Perfecta !!
Pros:

Ubicación , terraza en la 9na planta y la habitación

2026-06-22 • via Nuitee
L
lockwood • couple • gb
10
2026-06-21 • via Nuitee
R
Rinaldi • couple • gb
10
Pros:

The hotel location is central and very convenient. The views are exceptional especially while having breakfast.

Cons:

Had to pay to have our luggage stored for an hour as we arrived an hour earlier to check in.

2026-06-21 • via Nuitee
S
Steven • couple • gb
8
2026-06-16 • via Nuitee
M
Martin • solo_traveller • at
3
Pros:

die Aussicht von der Rooftop bar

Cons:

Für das Aufbewahren pro Gepäcksstück 10 Pfund hab ich noch nie erlebt und finde ich dreist. Gleich zum Empfang ein richtig schlechter erster Eindruck.
Auf die beiden Aufzüge wartet man eine Ewigkeit, zudem war dann einer davon über zwei Tage ausser Betrieb.
Die Wände sind extrem hellhörig, wenn die Reinigung im Nebenzimmer über, unter oder nebenan arbeitet hört man es nicht nur extrem laut, es fühlt sich teilweise an wie ein Erdbeben, dass sogar die Wände zittern. (Kein Scherz)
Das Frühstück war nicht besonders, der Kaffee richtig schlecht.
Der überzogene Preis dürfte nur der tollen Rooftopbar geschuldet sein, die Drinks aber auch sauteuer

2026-06-16 • via Nuitee
P
Patrick • extended_group • ch
8
2026-06-16 • via Nuitee
A
Alan • couple • ie
10
Great location & Comfort staff amazing
Pros:

Everything esp roof top bar!

Cons:

Lifts very slow

2026-06-15 • via Nuitee
L
Lorna • solo_traveller • ae
5
Disappointing.
Pros:

Location

Cons:

Restaurant/Bar closed for private functions both nights I stayed.

2026-06-15 • via Nuitee
G
Gaia • solo_traveller • it
8
Soggiorno soddisfacente
Pros:

Posizione ottima, camera completa di macchina per caffè, bollitore per thè e cioccolata.
Phon e ferro da stiro

Cons:

La mia camera non era spaziosissima ma giusta per me che ho preso la doppia come singola

2026-06-15 • via Nuitee
K
Kaarela • solo_traveller • fi
9
2026-06-12 • via Nuitee
O
Orenpeer • Business • Tel Aviv, Tel Aviv District
10
Perfect hotel at the heart of the West end
Pros:

Stayed there for 3 nighty on a business trip. the hotel is at Leicester square right in the middle of everything important in central london. Very good tube connections, hundreds of restaurant at every price point and China town is just adjacent. The staff welcomed me and upgraded my room. the room is in a very good condition, very clean and the Air conditioner worked flawlessly.
The restaurant at the top floor serve very good breakfeast and in the evening is a lively bar. noise can be an issue from outside but that's the price you pay to be in the middle of the west end and everything, but after midnight it calms down.
I highly recommend it for anyone coming to London for sighseeing and tourist attractions.

2026-06-10 • via Tripadvisor
C
Cruiser41899068933 • Business
6
Loud and mediocre hotel. Not worth it.
Pros:

A very mediocre hotel to say the least. Reception staff was pretty unfriendly and unhelpful at check in. Was was decent but location is on top of a busy square so it was very loud in the room. Restaurant on the roof has great views but breakfast was terrible. Overall not worth the money at all.

2026-06-08 • via Tripadvisor
C
Clementine • couple • gb
1
Not as advertised
Pros:

Good location, clean room.

Cons:

Booked a premium Queen room because we didn’t want a room where it’s so tight it’s hard to move around the bed. The premium Queen rooms on the listing looked like they had decent proportions so we booked this. In the room we got I had to climb over the bed to get into it (tiny passage and wall mounted tv blocking the way anyway), it was so narrow! There was space by the door and bathroom instead.
Contacted the hotel on multiple occasions to clarify there wasn’t a mistake with our room allocation but eventually they got back to us to say our room is technically 20sqm so qualifies as premium Queen. Personally we felt this was dishonest and the room we had should not have been classed - and charged - like so. Also to note, one bathrobe as standard for bookings for two, and while the soundproofing from outdoor noises was good, the sound of slamming doors inside woke us up multiple times a night.

2026-06-06 • via Nuitee
F
Francesco • solo_traveller • li
7
2026-06-06 • via Nuitee
S
Serdar • extended_group • tr
10
2026-06-05 • via Nuitee
G
Gael • couple • mx
1
Wouldnt recommend
Pros:

The view.

Cons:

The hotel needs a major investment specially being from a big company. It sad too see how it all looks.

2026-06-03 • via Nuitee
K
Katie • couple • gb
5
2026-06-03 • via Nuitee
S
sara • solo_traveller • ch
1
Cons:

they did not help me when i was in a horroble stuation.

2026-06-03 • via Nuitee
T
Tracy • couple • gb
9
2026-05-31 • via Nuitee