Candlewood Suites - Lancaster West by IHG

Hotels
•
Candlewood Suites
8.1 (1095 reviews)
100 South Tree Drive , Lancaster , us
+1 717-537-2050

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Spacious accommodations
Cons:
Dirty or smelly rooms reported
Lack of breakfast
Overpriced for some guests

Categories

Cleanliness
7.85
Several reviews mentioned cleanliness positively, but issues with dirty rooms and lack of towels affected the score.
Service
8.85
The staff were friendly and helpful, though there was a frustrating reservation issue.
Location
8.85
Good location mentioned in multiple reviews, convenient for dining and attractions.
Room Quality
8.35
Rooms were spacious and well-equipped; however, not all rooms met expectations due to cleanliness issues.
Amenities
7.85
Basic amenities mentioned; some lacked essentials like towels and coffee.
Value for Money
7.85
Some reviews felt the hotel was overpriced for the experience and amenities received.
Food and Beverage
6.85
Lack of breakfast service highlighted in multiple reviews; many guests expected more.
Overall Experience
8.35
Overall experience was positive despite some setbacks; many guests indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-23 02:22

Property Description

Modern Amenities
Candlewood Suites - Lancaster West offers a range of modern amenities for guests to enjoy, including a fitness centre, indoor pool, and free WiFi. Stay active and refreshed during your stay with these convenient facilities.

Convenient Location
Situated just a short distance from popular attractions such as Central Market and Fulton Theatre, our hotel provides easy access to the best of Lancaster. Explore the city with ease and make the most of your visit with our prime location.

Business and Leisure Facilities
Whether you're traveling for work or leisure, Candlewood Suites - Lancaster West has you covered. Take advantage of our business facilities for any work needs, and then unwind in our shared lounge or explore nearby attractions. Book now for a comfortable and convenient stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.1
Based on 1095 reviews
Cleanliness: 7.85
Service: 8.85
Location: 8.85
Room Quality: 8.35
Amenities: 7.85
Value for Money: 7.85
Food and Beverage: 6.85
Overall Experience: 8.35
S
Sterling • extended_group • us
8
Comfortable, kind service, pet friendly.
Pros:

Kind service, large accommodations with all the supplies you need to have a comfortable stay. Dog friendly makes it easy to travel with your fur babies.

2026-07-21 • via Nuitee
S
Sharon • couple • us
9
Overall great stay!
Pros:

N/A

Cons:

The toilets are way to low for elderly people like my husband and myself!

2026-07-19 • via Nuitee
G
Gloria • solo_traveller • us
1
I complained of uncleanliness. Staff told me Management was notified with no correction.
Pros:

The sheets, towels , and rug were Dirty and had stains. I called Main desk and staff came up with linen. I complained and they took picture they told me they were telling Manager and to expect Call. I asked if they were going to make the bed and she said no. Sheets only one on. I made the bed and the mattress Cover was disgusting!! I asked staff if they were going to adust the bill.
I never heard from from Management. The Next day at Check out I complained again. The staff appologized and said she would Tell Manager. The Manager would Call me I heard crickets. Terrible experience will never book at Candlewood again!!!!

Cons:

I specifically looked in Reviews for a cleanliness review. It said Candlewood was clean or „good“. The sheets, towels and rugs were disgusting. The staff took pictures and said that they told Manager. Wuestionable. Management never called me either time I complained. I feel like this was said to pascify Customer. Hoping Customer will forget!

2026-07-19 • via Nuitee
C
Chris • couple • us
10
2026-07-11 • via Nuitee
T
Timothy • solo_traveller • us
9
2026-07-11 • via Nuitee
M
Mark • couple • us
10
2026-07-07 • via Nuitee
A
Ann • extended_group • us
10
2026-07-05 • via Nuitee
S
Sheryl • family_with_children • us
8
2026-07-03 • via Nuitee
K
Kenneth • couple • us
9
2026-06-29 • via Nuitee
J
JOHANNA • couple • us
9
2026-06-29 • via Nuitee
E
escobar • solo_traveller • us
10
2026-06-28 • via Nuitee
K
Karen • family_with_children • cl
8
2026-06-26 • via Nuitee
M
Mike • extended_group • us
10
2026-06-15 • via Nuitee
C
Chris • solo_traveller • us
2
Pros:

Nothing

Cons:

Everything else. Poor neighborhood, very unclean, poor ac unit, poor bathroom, overall a garbage hotel.

2026-06-15 • via Nuitee
S
Shawn • family_with_children • us
10
2026-06-15 • via Nuitee
R
Romero • solo_traveller • us
9
2026-06-15 • via Nuitee
L
Lucele • couple • us
10
Pros:

Staff was awesome

2026-06-14 • via Nuitee
P
Peggy • couple • us
1
2026-06-11 • via Nuitee
B
Brandy Jo • family_with_children • us
6
Stay was good
Pros:

The pool was down and we were unable to get the suite we really wanted but our room was clean and comfortable and the staff was amazing. Especially Brandi at the desk was wonderful

Cons:

Like I said the pool was down and unable to book the room I really wanted but other than that it was an excellent place

2026-06-11 • via Nuitee
C
carolyn • couple • us
10
great place
Pros:

what breakfast

2026-06-04 • via Nuitee