Candlewood Suites - Lancaster West by IHG

Hotels
•
Candlewood Suites
8.1 (1077 reviews)
100 South Tree Drive , Lancaster , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Spacious accommodations
Cons:
Dirty or smelly rooms reported
Lack of breakfast
Overpriced for some guests

Categories

Cleanliness
7.85
Several reviews mentioned cleanliness positively, but issues with dirty rooms and lack of towels affected the score.
Service
8.85
The staff were friendly and helpful, though there was a frustrating reservation issue.
Location
8.85
Good location mentioned in multiple reviews, convenient for dining and attractions.
Room Quality
8.35
Rooms were spacious and well-equipped; however, not all rooms met expectations due to cleanliness issues.
Amenities
7.85
Basic amenities mentioned; some lacked essentials like towels and coffee.
Value for Money
7.85
Some reviews felt the hotel was overpriced for the experience and amenities received.
Food and Beverage
6.85
Lack of breakfast service highlighted in multiple reviews; many guests expected more.
Overall Experience
8.35
Overall experience was positive despite some setbacks; many guests indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-23 02:22

Property Description

Modern Amenities
Candlewood Suites - Lancaster West offers a range of modern amenities for guests to enjoy, including a fitness centre, indoor pool, and free WiFi. Stay active and refreshed during your stay with these convenient facilities.

Convenient Location
Situated just a short distance from popular attractions such as Central Market and Fulton Theatre, our hotel provides easy access to the best of Lancaster. Explore the city with ease and make the most of your visit with our prime location.

Business and Leisure Facilities
Whether you're traveling for work or leisure, Candlewood Suites - Lancaster West has you covered. Take advantage of our business facilities for any work needs, and then unwind in our shared lounge or explore nearby attractions. Book now for a comfortable and convenient stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.1
Based on 1077 reviews
Cleanliness: 7.85
Service: 8.85
Location: 8.85
Room Quality: 8.35
Amenities: 7.85
Value for Money: 7.85
Food and Beverage: 6.85
Overall Experience: 8.35
S
Stephen • solo_traveller • us
4
Very, very poor quality…
Pros:

Well located for our purposes of searching potential homes to buy as we prepare to relocate to Lancaster, PA

Cons:

Very, very dated… shower curtain torn, refrigerator making constant noises keeping one up at night, toilet seat not fastened to toilet, toilet not fastened to floor, TV picture frequently ‘freezing-up’, no TV guide indicating what programs are available for viewing on TV, limited flatware (1 fork, 1 knife, 0 teaspoons, 4 tablespoons), front door makes very loud noise when closing, lobby has PC for guest use, but printer doesn’t function because printer cartridge has not been replaced, listing of nearby restaurants very, very poor and not kept up-to-date and front desk staff not very knowledgeable or helpful.

2026-05-21 • via Nuitee
A
Amy • solo_traveller • us
10
2026-05-13 • via Nuitee
S
Shandra • solo_traveller • us
7
Pros:

The room accomidation.

Cons:

The bathroom wasn't really clean. Hairs from previous occupant were visible on the floor and counter top. The shower head had hard water stains and there were indications of moldy spots along the corners of the shower and soap area. There were stains on the chair underneath the cushion.

2026-05-12 • via Nuitee
J
John • family_with_children • us
10
Pros:

The staff was great, the location and the rooms were excellent

Cons:

Everything was great

2026-05-12 • via Nuitee
C
Cheryl • extended_group • us
5
Pros:

Spacious

Cons:

Bed bugs

2026-05-10 • via Nuitee
N
Nichole • solo_traveller • us
10
2026-05-09 • via Nuitee
S
Sara • family_with_children • us
4
Meh. Dirty and scam artists (in regard to the deposit money….I also heard the lady at the desk “arguing” with someone e
Pros:

It was a place to sleep.

Cons:

Very dirty. Rooms are falling apart…toilet seat was falling off of the toilet, busted cabinets in the bathrooms, etc. Also, we were never contacted about nor received a refund for our deposit of $40.

2026-05-05 • via Nuitee
J
Juliet • couple • us
10
2026-05-04 • via Nuitee
J
Jason • couple • us
4
Close to event, not worth the money, no amenities to make the stay worth it especially as a group. Will not stay there a
Pros:

Close to event. Clean.

Cons:

No breakfast. No lobby.

2026-05-04 • via Nuitee
K
Klaudia • solo_traveller • us
7
2026-05-03 • via Nuitee
D
DiGuglielmo • family_with_children • us
9
Quick stay, but comfortable and enjoyable.
Pros:

Property was easy to get to, clean, and the staff were friendly.

2026-04-27 • via Nuitee
D
Debra • couple • us
10
2026-04-25 • via Nuitee
L
L.A. HAMBLY • solo_traveller • us
10
2026-04-21 • via Nuitee
T
TAVASIA • solo_traveller • us
1
At approximately 12:00 PM on 4/18 I spoke with a staff member in the lobby to report that my room had not been prope
Pros:

Nothing

Cons:

Floor not swept or vacuumed; visible dust and hair
Hair on sheets; stains on green curtains and white curtains (appeared to be blood or rust)
Recliner visibly covered in stains and filth
Stains/splashes on wall near bed; residue in shower on wall
Dishwasher emits a strong unpleasant odor
Dust in clock and lamp; only one washcloth provided
Noticeable odor and stains in public carpet areas;

2026-04-20 • via Nuitee
V
Vicki • solo_traveller • us
10
Pros:

Friendly staff, clean

Cons:

N/a

2026-04-18 • via Nuitee
V
Vicki • solo_traveller • us
10
Pros:

Friendly staff an clean

Cons:

N/a

2026-04-18 • via Nuitee
V
Valerie • couple • us
4
Pros:

Location, room was clean and comfortable, and kitchen was nice.

Cons:

The AC was not working nor did the television.

2026-04-16 • via Nuitee
T
Timothy • solo_traveller • us
9
2026-04-11 • via Nuitee
J
Jaritza • solo_traveller • us
10
Pros:

How spacious and clean it is

2026-04-09 • via Nuitee
T
Torrey • couple • us
9
2026-04-04 • via Nuitee