Candlewood Suites - Lancaster West by IHG

Hotels
•
Candlewood Suites
8.1 (975 reviews)
100 South Tree Drive , Lancaster , US
+1 717-537-2050

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Kitchenette / full-size refrigerator
Comfortable beds and suite layout
Convenient location near restaurants/airport/highway
24/7 coffee and pantry
Helpful / pleasant staff (in many instances)
Good value for suite features
Updated facilities in several rooms
Cons:
Significant cleanliness and housekeeping issues
Noise from upstairs / inconsiderate guests
Service lapses (wrong room assignment, uncooperative staff, slow response to outages)
Smoking near doors not enforced
Maintenance issues (carpet, shower controls, rugs, broken handles)
Pool closed without notice
Pets/barking disturbing other guests

Categories

Cleanliness
5
Multiple guests reported significant cleanliness issues: missed housekeeping (room not cleaned for several nights), hair in tub, built-up dust, bleach stains in hallways and generally dirty rooms.
Service
8
Mixed feedback: many staff described as pleasant and helpful, but there were notable lapses (wrong room assignments, uncooperative responses, lack of assistance with carts/doors, and slow response to outages).
Location
9.2
Frequently praised as convenient to restaurants, the airport and highway exits; some noted an industrial setting but overall location considered a strong point.
Room Quality
8.7
Beds and suite layouts received positive comments (comfortable beds, good hot water, useful appliances), though some rooms showed wear (stomping noise from upstairs, broken door handle, worn rugs, shower controls needing repair).
Amenities
8.7
Kitchenettes, full-size refrigerators, 24/7 coffee and pantry were highlighted as valuable amenities; a few negatives (defective coffee packs, unwanted food left in freezer, pool closure not communicated).
Value for Money
9
Several guests noted good value for the suite features and amenities, calling it a good value overall despite some issues.
Food and Beverage
7.8
Limited commentary: 24/7 coffee and pantry seen positively, breakfast was largely untried by guests, and isolated issues with food left in the freezer were reported.
Overall Experience
8.4
Overall mixed-positive: many guests would return and praised beds, location and amenities, but recurring cleanliness and occasional service problems tempered the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Modern Amenities
Candlewood Suites - Lancaster West offers a range of modern amenities for guests to enjoy, including a fitness centre, indoor pool, and free WiFi. Stay active and refreshed during your stay with these convenient facilities.

Convenient Location
Situated just a short distance from popular attractions such as Central Market and Fulton Theatre, our hotel provides easy access to the best of Lancaster. Explore the city with ease and make the most of your visit with our prime location.

Business and Leisure Facilities
Whether you're traveling for work or leisure, Candlewood Suites - Lancaster West has you covered. Take advantage of our business facilities for any work needs, and then unwind in our shared lounge or explore nearby attractions. Book now for a comfortable and convenient stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.1
Based on 975 reviews
Cleanliness: 5
Service: 8
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 9
Food and Beverage: 7.8
Overall Experience: 8.4
W
Wendy • extended_group • us
10
2026-10-31 • via Nuitee
M
Michele J. • solo_traveller • us
10
Good for what I needed
Pros:

Kitchen. The 24/7 coffee.

Cons:

Wish they could enforce the 25 feet away from doors smoking ban.

2026-10-25 • via Nuitee
J
Jan • extended_group • us
5
Overall disappointed with our stay.
Pros:

Large Room
Beds were comfortable
Great smoking area

Cons:

I reserved two rooms, the staff gave the 1 bed room to the 4 guests and the 2 bed room to the 2 guest. We had to switch them out when I arrived at 11 pm.
Room upstairs was very noisy in the evening hours, stomping foot steps.
Bleach stains all over the hall way floors.
When staff were cleaning rooms they left the dirty sheets all up and down the hallway.

2026-10-19 • via Nuitee
B
Bella • family_with_children • us
8
Pros:

The hotel was conveniently located to restaurants and airport.

Cons:

On a weekly stay my room didn't get clean until on the 6th night.
I think it should be cleaned after 3 nights

2026-10-17 • via Nuitee
O
Oscar • couple • us
5
Disappointed with the customer service
Pros:

Property is fine.

Cons:

Staff were uncooperative and not understanding

2026-10-10 • via Nuitee
M
Mirra • couple • us
9
We had a very comfortable stay with coffee from pantry in morning.
Pros:

All the appliances were definitely a plus.

Cons:

There was someone else’s half eaten ice cream and a bag of frozen corn in the freezer. Coffee packs were defective.

2026-10-09 • via Nuitee
L
Lena • couple • us
10
2026-10-07 • via Nuitee
C
Covert • couple • us
9
Pleasant stay and would consider a Candlewood Suites on other trips.
Pros:

Property sits along an industrial area yet near to gas and food. Close to exit off highway.
Suite rooms are nicely laid out with comfy beds and large fluffy towels. Good hot water for showers.
Contact with every employee was pleasant and positive.
We experienced a strange sound from the refrigerator, turns out it was the ice maker! Good value

Cons:

Only place to roll suitcases was at the handicap spot. Would be nice to have at front entrance a ramp for everyone.
Only one chair for dining. The recliner does not count as a chair suitable for eating, we managed.

2026-09-19 • via Nuitee
K
Karen • solo_traveller • us
10
2026-09-18 • via Nuitee
S
Sharon • couple • us
9
Overall pleasant stay.
Cons:

We lost electricity for a few hours and no one came or addressed the issue until we walked down the dark staircase to go get any information .

2026-09-18 • via Nuitee
M
Melanie • couple • us
5
I would possibly stay again but ask for top floor
Pros:

Kitchenette,desk, comfy bed

Cons:

Didn’t let site know pool closed, carpet feels dirty on bare feet, upstairs stomping, staff didn’t help me open door and help with cart , while I was struggling, just walked by

2026-09-17 • via Nuitee
J
Juan • family_with_children • us
8
2026-09-14 • via Nuitee
A
Art • solo_traveller • us
10
I would gladly stay there again. It was a very nice surprise.
Pros:

I did not try the breakfast. The bed was probably the best bed. I have slept in in 10 years at any place I have stayed at. It was absolutely fantastic. The entire suite was super clean and very nice. The fact that there was a full standup refrigerator was amazing.

2026-09-14 • via Nuitee
C
Corsina • solo_traveller • us
8
2026-09-12 • via Nuitee
L
Laufersweiler • solo_traveller • us
6
OK for a quick stay
Pros:

Very remote location for my needs. The hotel was quiet and staff helpful

Cons:

The shower controls needed repair. There was no room tidy service without requesting it.

2026-09-09 • via Nuitee
I
Iraola Colon • family_with_children • us
10
Pros:

Realmente todo!! Y está vez puedo decir que la joven de recepción fue sumamente amable y si fue la misma jovencita que me atendió la primera vez pero esta vez superó todas las expectativas realmente gracias porque este viaje fue uno familiar y se rentaron 3 habitaciones y esta vez la pasamos super lindo. Gracias volveremos pronto

Cons:

N/A

2026-09-07 • via Nuitee
I
Iraola Colon • family_with_children • us
10
2026-09-07 • via Nuitee
T
Tran • solo_traveller • us
10
2026-09-07 • via Nuitee
D
David • solo_traveller • us
9
2026-08-31 • via Nuitee
A
Assumani • extended_group • us
10
Is was good to spend night to you hotel
Pros:

Service

Cons:

Nothing

2026-08-28 • via Nuitee