Candlewood Suites - Lancaster West by IHG

Hotels
•
Candlewood Suites
8.1 (1087 reviews)
100 South Tree Drive , Lancaster , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Spacious accommodations
Cons:
Dirty or smelly rooms reported
Lack of breakfast
Overpriced for some guests

Categories

Cleanliness
7.85
Several reviews mentioned cleanliness positively, but issues with dirty rooms and lack of towels affected the score.
Service
8.85
The staff were friendly and helpful, though there was a frustrating reservation issue.
Location
8.85
Good location mentioned in multiple reviews, convenient for dining and attractions.
Room Quality
8.35
Rooms were spacious and well-equipped; however, not all rooms met expectations due to cleanliness issues.
Amenities
7.85
Basic amenities mentioned; some lacked essentials like towels and coffee.
Value for Money
7.85
Some reviews felt the hotel was overpriced for the experience and amenities received.
Food and Beverage
6.85
Lack of breakfast service highlighted in multiple reviews; many guests expected more.
Overall Experience
8.35
Overall experience was positive despite some setbacks; many guests indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-23 02:22

Property Description

Modern Amenities
Candlewood Suites - Lancaster West offers a range of modern amenities for guests to enjoy, including a fitness centre, indoor pool, and free WiFi. Stay active and refreshed during your stay with these convenient facilities.

Convenient Location
Situated just a short distance from popular attractions such as Central Market and Fulton Theatre, our hotel provides easy access to the best of Lancaster. Explore the city with ease and make the most of your visit with our prime location.

Business and Leisure Facilities
Whether you're traveling for work or leisure, Candlewood Suites - Lancaster West has you covered. Take advantage of our business facilities for any work needs, and then unwind in our shared lounge or explore nearby attractions. Book now for a comfortable and convenient stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.1
Based on 1087 reviews
Cleanliness: 7.85
Service: 8.85
Location: 8.85
Room Quality: 8.35
Amenities: 7.85
Value for Money: 7.85
Food and Beverage: 6.85
Overall Experience: 8.35
S
Sheryl • family_with_children • us
8
2026-07-03 • via Nuitee
K
Kenneth • couple • us
9
2026-06-29 • via Nuitee
J
JOHANNA • couple • us
9
2026-06-29 • via Nuitee
E
escobar • solo_traveller • us
10
2026-06-28 • via Nuitee
K
Karen • family_with_children • cl
8
2026-06-26 • via Nuitee
M
Mike • extended_group • us
10
2026-06-15 • via Nuitee
C
Chris • solo_traveller • us
2
Pros:

Nothing

Cons:

Everything else. Poor neighborhood, very unclean, poor ac unit, poor bathroom, overall a garbage hotel.

2026-06-15 • via Nuitee
R
Romero • solo_traveller • us
9
2026-06-15 • via Nuitee
S
Shawn • family_with_children • us
10
2026-06-15 • via Nuitee
L
Lucele • couple • us
10
Pros:

Staff was awesome

2026-06-14 • via Nuitee
P
Peggy • couple • us
1
2026-06-11 • via Nuitee
B
Brandy Jo • family_with_children • us
6
Stay was good
Pros:

The pool was down and we were unable to get the suite we really wanted but our room was clean and comfortable and the staff was amazing. Especially Brandi at the desk was wonderful

Cons:

Like I said the pool was down and unable to book the room I really wanted but other than that it was an excellent place

2026-06-11 • via Nuitee
C
carolyn • couple • us
10
great place
Pros:

what breakfast

2026-06-04 • via Nuitee
T
Taryn • couple • us
7
2026-05-31 • via Nuitee
S
Stephen • solo_traveller • us
4
Very, very poor quality…
Pros:

Well located for our purposes of searching potential homes to buy as we prepare to relocate to Lancaster, PA

Cons:

Very, very dated… shower curtain torn, refrigerator making constant noises keeping one up at night, toilet seat not fastened to toilet, toilet not fastened to floor, TV picture frequently ‘freezing-up’, no TV guide indicating what programs are available for viewing on TV, limited flatware (1 fork, 1 knife, 0 teaspoons, 4 tablespoons), front door makes very loud noise when closing, lobby has PC for guest use, but printer doesn’t function because printer cartridge has not been replaced, listing of nearby restaurants very, very poor and not kept up-to-date and front desk staff not very knowledgeable or helpful.

2026-05-21 • via Nuitee
A
Amy • solo_traveller • us
10
2026-05-13 • via Nuitee
J
John • family_with_children • us
10
Pros:

The staff was great, the location and the rooms were excellent

Cons:

Everything was great

2026-05-12 • via Nuitee
S
Shandra • solo_traveller • us
7
Pros:

The room accomidation.

Cons:

The bathroom wasn't really clean. Hairs from previous occupant were visible on the floor and counter top. The shower head had hard water stains and there were indications of moldy spots along the corners of the shower and soap area. There were stains on the chair underneath the cushion.

2026-05-12 • via Nuitee
C
Cheryl • extended_group • us
5
Pros:

Spacious

Cons:

Bed bugs

2026-05-10 • via Nuitee
N
Nichole • solo_traveller • us
10
2026-05-09 • via Nuitee