Staybridge Suites Denver South - Highlands Ranch by IHG

The size, location and cleanliness.

Very clean and comfortable

This is a good location for Littleton or Centennial. The rates are fair, it includes breakfast and the rooms are comfortable. It is showing some age, but it is kept clean. There are minimal items in the kitchens, but enough to get by for a few days. The view of the mountains is very pretty. What they do for fragrance throughout the hotel, especially in the guestrooms, is OVERWHELMING, causing me a migraine. That needs to be corrected, or something a guest can correct. And, they need to greet rewards members at least with a bottle of water. Breakfast has good variety. They always seem to be short staffed, but overall would recommend.

Pleasant staff and excellent breakfast.

Amazing view of the mountain range! Nice clean rooms and friendly staff. Awesome breakfast!

The location, the views, the service, the breakfast, everything was great!

Where it was and staff

I checked in on Thursday evening, January 1, 2026, after traveling from Southern California to Denver to celebrate a late Christmas with my daughter who lives in the area. I had stayed at this hotel previously and had a wonderful experience - so much so that I left a glowing five-star review, posted multiple photos, and even a video. I was genuinely excited to stay again.

Unfortunately, that excitement was very short-lived.

At check-in, I requested a top floor room and was assigned a second-floor room instead. I understand that requests are not guaranteed, so I accepted this without issue and went to my room. About an hour after unpacking, I began sneezing and coughing and felt a tightness in my lungs. As someone who suffers from allergies, I assumed this was a normal reaction, took allergy medication, and went to bed. I woke up multiple times during the night coughing and sneezing and generally feeling unwell.

The next morning I woke up with extremely red, swollen, itchy, watery eyes and severe congestion. I quickly showered and prepared to leave. As I passed the front desk, I stopped and asked (Pam) a simple question: “I’m in room 209 - is that a pet room?” She replied, “The entire hotel is pet-friendly.”
I asked for clarification: “You mean every single room is a pet room?” She again replied “The entire hotel is pet-friendly.”…. I then replied “Well, I guess that explains this (as I pointed to my very swollen red watery eyes and congested nose) She responded very curtly, “YEP”

I was genuinely shocked. That policy seems unnecessary, impractical, and a significant deviation from standard hospitality practices.

I left the property very upset and concerned about how I would make it through the remaining 3 nights feeling as terrible as I did. I contacted IHG through their website and spoke with a compassionate and helpful agent named Girlie. She fully understood my concerns and attempted to contact the hotel multiple times, but no one answered. She told me she would send the details via urgent fax and that someone would contact me within 24 hours. She confirmed that I was not currently at the hotel and asked for the best phone number to reach me; I provided my cell phone number.

No one ever contacted me.

I waited the full 24 hours, then followed up again with IHG. Shortly after my follow up, I was contacted briefly by the hotel manager, Brad. During our short conversation, I explained both my frustration with the all-pet policy and my physical reaction to the room. He stated that he had called me the night before, but that he had called the room - even though he already knew I was not on property and had my cell phone number. He then abruptly hung up on me mid-sentence…

This makes it very difficult to believe that he made any sincere effort to reach or assist me. He did not leave a message (if in fact he did call the room), he did not call my cell phone, and did not attempt any other form of contact.

Additionally, I was later provided with the hotel’s internal response notes, which were both inaccurate and insulting. Brad referred to my allergy reaction as “alleged,” falsely stated that I had already stayed 5 nights when my reservation was only 4 nights total and I had only stayed ONE night at that point, and labeled me as rude for simply stating facts and expressing legitimate concerns. His tone reflected a lack of empathy, professionalism, and accountability.

My reaction was not subtle or fabricated. My eyes were visibly red, swollen, and burning. I relied on allergy pills, allergy eye drops, and allergy nasal spray continuously just to function. Anyone who saw me could tell something was wrong, I looked (and felt) terrible. This situation is not merely an inconvenience, it is a health and accessibility issue. By refusing to offer any pet-free accommodations and by dismissing my physical reaction as “alleged,” the hotel failed to engage in any reasonable effort to accommodate a health-related accessibility need. I feel this issue needs to be reviewed not only as a service failure, but as a failure to reasonably accommodate a health-related accessibility need.

To be clear: I fully support hotels being pet-friendly. I understand how important that is for many travelers. However, designating every single room as pet-friendly eliminates any option for guests with allergies, sensitivities, or even simple personal preferences for a pet-free environment. Accommodating one group should not require completely disregard of another.

This is not “me versus pets.” This is a common-sense operational concern. There is absolutely no reason this hotel could not designate a pet-free floor or a portion of rooms to accommodate guests with allergies or sensitivities, while still serving pet owners. The current policy suggests that the people who implemented it do not personally suffer from allergies and did not consider how it would impact others.

I am deeply disappointed — in the condition of the room, in the dismissive responses I received, and in the complete lack of basic human compassion shown by a hotel manager in the hospitality industry.

Excellent breakfast, good location, good kitchen, bathroom and bed.

Location. View. Breakfast. Kitchenette. Coffee in the room.

נתנו ל early check in ו late check out ללא תשלום. הצלחנו ללכת לכל מקום ברגל.

The facilities were great. The people were nice and I really was looking forward to being there, but my rating for this stay is at three stars because the facility uses such highly scented cleaners that I could barely breath. It was the floor cleaner because I had to go rinse off the floor with water and paper towels in order to reduce the smell. The windows do not open so that floor cleaner scent was just strong and stuck. It permeated into the hallway. We were there for the night only as we were driving across country to the get another state. I'm just happy my wife and I did not get a migraine from that.