Sheraton Petaling Jaya Hotel

个人觉得都不错的，算是很好，床非常好睡👍

Everything is good

Bed

Location, Food and the Hospitality and Services by the staff.

The facility

As always, a perfect stay! Thanks to Faeza for a surprising room upgrade which made it so much more enjoyable. And special thanks to Eddie, Mumu, Erwan, and the team at the lounge for taking care of your members so well! I keep coming back here for the people and the experience and it is always consistent! I highly recommend this hotel! 🙏🏾

Staff were nice.

Quite environment and good breakfast

Convenient to get to. Away from the crowded city.

This is regarding the afternoon tea. It was by far the worst afternoon tea I've had after several hotels experiences worldwide, it is definitely not made by a chef or pastry chef. Not only were the items not freshly made/baked, they were stale, too hard, or plainly inedible. I was so embarrassed that I had invited 9 other guests to enjoy afternoon tea...I had to repeatedly apologize to the guests for the poor quality of food. This really ruined my image of the hotel as a whole. I never write negative reviews but felt like it would be a disservice if I did not post this one. The hotel should not even be allowed to serve afternoon tea, genuinely.

In depth food review—
Parmesan custard: grainy, tasteless, inedible
Seared scallop: very fishy but edible
Vol au vent: stale puff pastry, definitely left in a fridge and/or a couple days old, barely edible
Salmon sandwich: bread was stale (also probably left in fridge), filling was okay (it's hard to mess up a sandwich...), most edible food
Shrimp salad tartlet: tartlet seemed pretty-packaged (very hard), filling was interesting but but kinda gross
Lemon poppy seed cake: literally tastes like it came from a vending machine or a grocery store shelf
English trifle: this is not an english trifle, it was just artificial strawberry jello with a dollop of cream (no sponge cake or custard), it's something I made as a 5 year old kid
Berries tartlet: pre-packaged shell, fruit was fine to me (guests complained it was too sour though), fruit should have had a sugar glaze...this is lazy work
Petit gateaux: messy work (see picture), tasted horrible; I knew this afternoon tea was not made by a pastry chef just by the looks of this one
Scones: literally as hard as a rock, definitely a couple days old and was reheated, flavor was fine as long as your teeth did not fall out

Lastly, the servers were definitely confused on the concept of afternoon tea, which I do not blame them as they probably did not receive instruction. They did try their best which I appreciate. Had to have repeated back and forth on how to serve tea (they ended up just bringing teapots for us to pour ourselves), and we had to request sugar and milk (which only one table received). The tea was also just tea bags, some guests received cold tea.

I believe in improvement, here are some tips for management:
Hire a pastry chef to curate and make the menu
Food should be made and prepared daily, and not refrigerated leftovers
Train servers on how to run an afternoon tea (pour tea for guests, set up table with milk and sugar, ensure tea is hot)
Offer special blend teas (not regular tea bags that every hotel customer can get from breakfast)
Tea cups and tableware should be for afternoon tea, not plain white tableware that is served everywhere in the hotel

A luxurious staycation place in the heart of Petaling Jaya with reasonable rate. Comfortable and spacious room, great food and beverages in Club Lounge, Feast and Link Cafe, nice rooftop swimming pool, suitable for family, solo or couple squad, and business travelers. Thank you so much Mr Adib from Reception team for warm welcome, efficient check in process & room upgrade, Ms Ainna & Ms Safiah for great service at Link Cafe, Feast team for great various breakfast experience, Mr Syazwan from Reception team, Mr Amril for delivering welcome amenities, Syed Sheikh Aljufri for welcome amenities, Ms Mumu from Club Lounge team for great welcoming energy, and to all Sheraton Petaling Jaya staffs for great services and hospitality.