Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Comfortable room
Cons:
Front desk manager's service
High value perception

Categories

Cleanliness
8.25
The glass panels at the Infinity pool were stained and obscured the view.
Service
8.75
Most staff were friendly, although the front desk manager was not as pleasant.
Location
9.75
Great location with easy access to attractions, restaurants, and MRT.
Room Quality
9.25
Spacious rooms with comfortable beds and good amenities.
Amenities
9.25
Great amenities including an outdoor pool and complimentary snacks.
Value for Money
8.25
Standard rate feels disproportionately high for the value offered.
Food and Beverage
9.25
Very satisfied with dining experience, especially the dim sum lunch.
Overall Experience
9.25
Overall pleasant stay, would return for another visit.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 19:33

Property Description

Luxurious Accommodations and Convenient Location

Nestled between Kampong Glam and Bugis, Andaz Singapore offers a unique stay with locally-inspired designs and breathtaking city views. The hotel's prime location near Bugis MRT Station and Bugis Junction makes exploring Singapore a breeze.

Unparalleled Dining Experience

Indulge in a culinary journey at Andaz Singapore with a variety of dining options to choose from. Whether it's savoring Singapore street food at Alley on 25, enjoying premium cuts at 665°F steakhouse, or relishing refined Cantonese cuisine at 5 ON 25, there's something to satisfy every palate.

Rooftop Bar with Stunning Views

Unwind at the rooftop bar, Mr. Stork, and sip on your favorite drink while marveling at panoramic views of downtown Singapore. The perfect spot to relax and soak in the vibrant cityscape.

Experience luxury and convenience at Andaz Singapore – book your stay now for an unforgettable getaway.

Important information:

Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel. If you are making payment using another cardholder's credit card, kindly contact the property directly using details from the Booking Confirmation. Please note that hotel may contact the cardholder for verification purposes.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Location

Property Video

Guest Reviews

9
Based on 1391 reviews
Cleanliness: 8.25
Service: 8.75
Location: 9.75
Room Quality: 9.25
Amenities: 9.25
Value for Money: 8.25
Food and Beverage: 9.25
Overall Experience: 9.25
Y
yokang • couple • us
9
Great time, the hotel was very safe and excellent customer service.
Pros:

The staff, location and rooms were great.

2026-08-29 • via Nuitee
P
PEI PEI • family_with_children • tw
10
2026-08-24 • via Nuitee
S
Sapphire • family_with_children • nz
6
2026-08-24 • via Nuitee
A
Alanna • family_with_children • au
10
Pros:

This hotel was exceptional, felt very luxurious and actually exceeded my expectations. The room was bigger then expected, the cot provided was of to a great standard, the facilities in the hotel were also great! The access to the train system makes the location very convenient.

2026-08-24 • via Nuitee
P
PEI PEI • family_with_children • tw
10
2026-08-24 • via Nuitee
L
Lee Stafford • solo_traveller • au
8
2026-08-20 • via Nuitee
V
VUILLERMOZ • couple • nc
8
Super séjour, très confortable, très agréable et personnel sérieux et disponible
Pros:

Chambre très lumineuse et agréable, bien équipée. Super petit déjeuner et restaurants dans l'hôtel.
Station de métro dans le sous-sol ce qui est très pratique et facilite grandement les déplacements.

2026-08-19 • via Nuitee
D
deniz • family_with_children • at
9
2026-08-16 • via Nuitee
2
244marissat • NONE
10
Awesome Hotel!
Pros:

Loved the hotel room and grounds. Excellent service. The rooms were clean and the design was very cool. Checking was smooth and staff was very helpful and friendly.

2026-08-12 • via Tripadvisor
L
LailaRosy • NONE • Singapore
2
Quality of service drop
Pros:

The service was not up to standard and was significantly worse compared with my previous two visits. The phone operators were unhelpful and often came across as arrogant when I called, and on one occasion my call was not returned. I had also specifically requested maintenance for the air conditioning because when I check in I feel like I’m in a sauna room, but it is still not cold and the issue has not been properly resolved. Overall, I am very disappointed with the service and would expect much better follow-up and customer service. Will i come back, still a question

2026-08-12 • via Tripadvisor
M
mogeteew • Family
2
UNPROFESSIONAL
Pros:

un-friendly front desk staffs, uncommunicative or unconcerned service attitudes.

2026-08-11 • via Tripadvisor
T
Tun-feng • couple • tw
8
Overall, it’s still a wonderful hotel, and if I visit Singapore again, I would definitely consider staying here again.
Pros:

▍ The location is excellent. It’s within easy walking distance of the Arab Quarter and Little India, with an MRT station right nearby. There are also many large shopping malls in the surrounding area.

▍ The room is spacious and beautifully designed, with a great sense of style.

▍ From the swimming pool, you can directly enjoy the fireworks over Gardens by the Bay.

Cons:

At first, the front desk staff gave me the wrong room number, so I couldn’t open the door. A housekeeping staff member happened to pass by and told me that the room was already occupied.

2026-08-11 • via Nuitee
M
MICHIEL • solo_traveller • nl
10
Pros:

Het is echt een prachtig hotel, het zwembad is heel fijn, het ontbijt was echt ongelofelijk uitgebreid, en het heeft alles wat je verwacht op basis van de foto's.
Het leukste vond ik dat je op loopafstand zit van een paar leuke straatjes met allemaal gezellige eettentjes.
Ook makkelijk om de trein te pakken naar het vliegveld, het zit direct boven een station.

Cons:

Niks.

2026-08-11 • via Nuitee
S
S3140IFmelaniep • NONE
4
Not what I expected. I had higher expectations
Pros:

2 days prior to our first time in Singapore, I received an email from the Assistant Manager that our room is SOLD OUT and that we can upgrade to a bigger room that can comfortably fit my family of 3, but we would have to pay an extra $148 usd on top of what I was already charged for.

For a company that has 29 locations globally, this is inconvenient, unacceptable, and caused frustration and worry to our travel plans because I booked the room more than a month in advance and we placed a budget for this trip accordingly. There were multiple attempts to contact me before our trip to let me know what the problem was but I never received any email only 2 days prior to our arrival.
When we checked-in, the gentlemen at the front desk had some concerns regarding the room I booked. I told him I was going back and forth with the Assistant Manager via email regarding the room. He wanted to see the email for himself before he could proceed so I showed him the email. The gentlemen said that the room I book were 2 twin beds that could only fit 2 adults. I told him when I booked the room, the photos for the room showed 1 twin bed and 1 full bed so that should fit my family and I. I showed him the photo of the room and he started stuttering-- telling me "yes, that's the photo of the upgraded room". I told him well you folks need to change that on your website. If it's two twin beds, show that on the photo. Not one photo for all the rooms. That will confuse your guests. After going back and forth with him, and him still trying to up sell me the upgraded room which I refused, the room that was supposedly"sold out" was some how, some where available. 🤔 that's interesting.... I thought it was "SOLD OUT"?

Overall, my family and I fit comfortably in the room i originally booked for 3 days and 2 nights.

2026-08-09 • via Tripadvisor
M
Mohammed Ismail • family_with_children • ae
9
2026-08-09 • via Nuitee
U
Ulrich • couple • de
8
Es war ein angenehmer Aufenthalt
Pros:

Der Wäscheservice war super pünktlich und perfekt. Alles, was mit dem Zimmer zu tun hatte war hervorragend.
Das Frühstücksbufett war vielfältig und hat für jeden Geschmack etwas geboten.

Cons:

Die Art der Rezeption. Die Mitarbeiter machten keinen kompetenten Eindruck. Sie wirkten unerfahren und wenig organisiert.
Die Kleidung der Mitarbeiter ist gewöhungsbedürftig, und man hat keine Ahnung, wer welche Funktion zu erfüllen hat.
Beim Frühstück war es schwierig einen Kaffee zu erhalten, da die Mitarbeiter ohne Plan unterwegs waren.

2026-08-09 • via Nuitee
S
Su • solo_traveller • lu
9
2026-08-08 • via Nuitee
K
Kevin • couple • tw
10
2026-08-07 • via Nuitee
J
JTech • family_with_children • jp
4
2026-08-06 • via Nuitee
I
Ivonne • couple • au
9
Pros:

Great location near Bugis metro station
Scenic view over the city
Great facilities (pool, gym)
Very comfy bed and beautifully styled room

Cons:

There was a bit of a musky/mouldy smell coming from the air conditioning so maybe the filters need a clean.

2026-08-04 • via Nuitee