Doubletree By Hilton Istanbul Topkapi

Hotels
•
Doubletree by Hilton
8.6 (2347 reviews)
Orta Mahalle, Anit Sokak: No: 1 340 , Istanbul , tr
+90 212 942 27 00

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent service
Spacious rooms
Good amenities
Cons:
Poor location
Limited breakfast options
Cleanliness issues

Categories

Cleanliness
8.4
Some guests reported issues with room cleanliness and restaurant hygiene.
Service
9.55
Exceptional positive feedback for guest relations staff, especially Irmak and Zineb.
Location
7.4
Negative feedback regarding the hotel's view of a cemetery and distance from main attractions.
Room Quality
8.85
Guests appreciated spacious rooms and comfortable beds.
Amenities
8.88
Good gym facilities and well-maintained common areas.
Value for Money
8.84
Overall value was considered reasonable despite some concerns.
Food and Beverage
7.89
Breakfast was perceived as limited for a 5-star hotel.
Overall Experience
8.97
Many guests expressed a desire to return due to the overall enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 08:18

Property Description

Prime Location and Accessibility
Situated at the doorstep of Old Town, Doubletree by Hilton Istanbul Topkapı offers easy access to Istanbul's main attractions and public transportation, making it a convenient choice for travelers.

Luxurious Accommodation
The elegantly furnished rooms with floor-to-ceiling windows at Doubletree By Hilton Istanbul Topkapi provide a comfortable stay with modern amenities, including flat-screen TVs, minibars, and stunning sea views. The option for family rooms with connected layouts adds to the convenience for guests.

Diverse Dining and Wellness Options
Indulge in a rich buffet breakfast at Turkuaz Restaurant, dine at the contemporary Lounge Cafe & Bar, or savor local flavors at Chef’s Kitchen. Relax at the separate hammam, sauna, and steam bath facilities, and take advantage of the complimentary shuttle service to nearby shopping malls.

Book your stay at Doubletree by Hilton Istanbul Topkapı for a memorable experience in Istanbul!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IST

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children from 7 years old to 12 years old stay for € 10 per person per night when using an available extra bed.
    People 13 years old and over stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 2347 reviews
Cleanliness: 8.4
Service: 9.55
Location: 7.4
Room Quality: 8.85
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 7.89
Overall Experience: 8.97
A
Awo • couple • us
10
Good place for vacation and will bring my family!
Pros:

Very professional stuff

2026-07-25 • via Nuitee
I
Ibrahim • couple • ng
10
A very welcoming hotel with staff that are very ready to assist.
Pros:

The hotel staff are very welcoming and ready to assist. The property is clean and the breakfast is full continental. I will definitely be coming back to stay in this property

Cons:

Nothing

2026-07-25 • via Nuitee
Özkan • family_with_children • at
8
2026-07-25 • via Nuitee
A
Adnan • extended_group • gb
10
Highly recommended
Pros:

Good staff, nice, clean, good gym and spa

2026-07-25 • via Nuitee
A
Aleksandar • couple • bg
10
2026-07-25 • via Nuitee
A
Amir Ibrahim • family_with_children • gb
10
Ms Zineb has been amazing
Pros:

Very welcoming and nice reception

Cons:

Nothing

2026-07-25 • via Nuitee
W
wijesinghe • family_with_children • gb
8
The staff was really amazing speclialy Gorkem and Arzu Ozturk in the Guset relation was super helpful and firendly
Pros:

The location is more convenient for many places like Blue mosque, Hagia Sophia, Galata tower and many more.
All facilities, local food markets and other markets very close.

2026-07-24 • via Nuitee
S
Sagdat • family_with_children • kz
10
2026-07-24 • via Nuitee
A
Ashi • couple • sa
9
Pros:

Clean room, good breakfast, good location ;

2026-07-23 • via Nuitee
S
Sheth • solo_traveller • in
8
Pros:

Nice hotel, clean & pleasant.

Cons:

Despite having my credit/debit card details, forcing me to pay separately for my dinner whilst trying to watch FIFA world cup finals

2026-07-23 • via Nuitee
S
Sehnaz • solo_traveller • ca
10
2026-07-23 • via Nuitee
Y
Yordan • couple • bg
8
2026-07-23 • via Nuitee
I
Isa • solo_traveller • az
9
2026-07-23 • via Nuitee
S
Sa'id • family_with_children • gb
10
It was very enjoyable. Zineb the front receptionist was very friendly and accommodating.
Pros:

The staff were amazing. The room was large and clean. All the facilities were modern and good.

2026-07-22 • via Nuitee
M
Monika Singh • couple • in
3
Pros:

Room was good

Cons:

The breakfast buffet was a major letdown. The menu never changed from day to day, and even after asking, basic requests like coffee and a veg sandwich took forever to arrive. Tables in the breakfast area weren’t cleaned, and we were left waiting for long stretches.

Communication was another struggle — the staff had very limited English, making even simple requests like ordering an omelette unnecessarily difficult. On top of that, the staff were extremely rude, and the person at the lobby was disrespectful.

I wouldn’t recommend this property to family or friends.

2026-07-22 • via Nuitee
M
Mark Maclean • extended_group • de
1
Flea Infestation and Hygiene Issues | Flohbefall und Hygienemängel
Pros:

Die meisten Mitarbeiter im Service

Cons:

We booked two rooms for four guests because we trusted the Hilton brand and expected the high standards associated with it. Our trip to Istanbul was not a holiday but to attend a family funeral. The hotel staff were informed of this, as we simply did not have the emotional capacity to spend our stay dealing with room changes and technical problems.

Unfortunately, our experience was extremely disappointing from the very beginning.

Upon arrival, we were assigned the wrong room. After changing rooms, we discovered that the air conditioning was not working properly. Although we reported the problem immediately, it remained unresolved, forcing us to spend three uncomfortable nights in excessive heat before we were finally moved to another room.

We had specifically booked and paid for rooms with a city and sea view. However, in every room we occupied, the panoramic windows were so heavily soiled that it was difficult to enjoy the view at all. The windows appeared not to have been cleaned for a considerable period of time, which significantly reduced the value of the room category we had chosen.

The most serious issue occurred in our final room. We found a flea in the bed, photographed it, and immediately reported it to the reception staff. We also informed them that there appeared to be additional fleas on the floor. In our opinion, this is a serious hygiene issue that should never occur in a hotel of this standard. Guests could unknowingly take fleas home in their luggage or clothing, potentially leading to a costly infestation.

We would like to make it clear that our criticism is not directed at the hotel staff. On the contrary, every employee we dealt with was friendly, professional, and genuinely tried to help us. We would especially like to thank Ms. Zineb, who showed exceptional professionalism, empathy, and commitment throughout our stay.

Our disappointment is directed entirely at the hotel’s management.

2026-07-22 • via Nuitee
T
Tanya • family_with_children • gb
1
We were lied to from the hygiene to the location
Pros:

Rien

Cons:

Salle

2026-07-21 • via Nuitee
G
Gözde • family_with_children • dk
7
Pros:

Værelsernes størrelse
Trygt

Cons:

Poolen var lukket og vi blev ikke informeret på forhånd.

2026-07-21 • via Nuitee
A
Ammar • couple • pk
10
2026-07-20 • via Nuitee
A
Aleksandar • couple • bg
10
2026-07-19 • via Nuitee