Islamabad Serena Hotel

Hotels
•
Serena Hotels
8.5 (1278 reviews)
Khayaban-e-Suharwardy, G-5/1. , Islamabad , pk

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Comfortable stay
Cons:
Service improvements needed
Food variety could be better

Categories

Cleanliness
8.08
Generally clean but some complaints about discomfort in bedding.
Service
8.05
Mixed reviews on service; noted that staff could be improved.
Location
9.09
Consistently praised for good location and accessibility.
Room Quality
8.54
Rooms are generally clean and well-maintained.
Amenities
8.57
Noted for beautiful property and good facilities.
Value for Money
8.53
Good price to quality ratio for a 5-star hotel.
Food and Beverage
8.08
Good breakfast selection but suggestions for improvements.
Overall Experience
9.05
Generally very satisfied with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:58

Property Description

Luxurious Accommodation
Experience stylish and tastefully furnished rooms equipped with modern amenities at Islamabad Serena Hotel. Enjoy the comfort of satellite TV, air conditioning, and a minibar in every room, along with plush bathrobes and free toiletries in the en suite bathrooms.

Relaxation and Wellness
Unwind and rejuvenate at the hotel's outdoor swimming pool, spa treatments, fitness centre, and sauna facilities. Let the serene ambiance and top-notch services pamper you throughout your stay.

Convenient Services
Benefit from complimentary airport shuttle services, 24-hour front desk assistance, free parking, and business center facilities. Indulge in delicious Pakistani and Western cuisines at the on-site restaurant or opt for in-room dining for a cozy experience.

Book your stay at Islamabad Serena Hotel for a memorable and luxurious experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: ISB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children up to and including 10 years old stay for free when using an available extra bed.
    People 11 years old and over stay for US$35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 1278 reviews
Cleanliness: 8.08
Service: 8.05
Location: 9.09
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.08
Overall Experience: 9.05
K
Kashif Ur • solo_traveller • ae
9
Pros:

Great premium package includes loads of facilities

Cons:

Dinner buffet options can be improved

2026-07-18 • via Nuitee
S
Syed • couple • gb
10
2026-07-18 • via Nuitee
M
Muhammad Zubair • couple • us
10
2026-07-18 • via Nuitee
K
Kashif Ur • solo_traveller • ae
9
Pros:

One of the best facilities in Islamabad. Loads of complementary stuff to enjoy and make you feel at home

Cons:

F&B could have more focused taste towards local cuisine meaning that local cuisine options are more neutral to suit international guests

2026-07-18 • via Nuitee
C
Christopher • extended_group • us
2
Beautiful hotel, truly incompetent receptionist and hotel staff.
Pros:

Does Serena hotel has all of the incredible amenities of a high-end hotel. The gym is among the best hotel gyms I’ve ever seen. The food is also great. There’s something for everyone here.

Cons:

I have been a Trip leader bringing international groups to pakistan for the last 10 years and I must say this was the reception desk staff and the woman in particular who checked us in wins the award for the worst experience I’ve ever had checking into a hotel. The whole process took one and a half hours - just to get our room keys!! The Hunza woman checking us in seemed to have no idea what she was doing. I made this reservation six months ago, listed all of my clients in the room pairing list, but she did not seem to have any information, and it took around 45 minutes just to get my first room key!! my clients and I had just traveled from Skardu and were tired and just wanting to relax in our room. The incompetency of the receptionist was truly incredible and something I have not witnessed it any other hotel during my decade of travel around the world.

Even as I kept trying to ask what was going on, she was just constantly distracted. She answered the phone and kept making calls probably 20 calls over the course of one hour and a half. For my side, there should be nothing strange since the booking was done, confirmed and paid for. And actually, there was no issue with the reservation so this whole experience was super confusing and a shocking first impression of this so-called high-end hotel. I hope the Serena management sees this and takes appropriate action to train their staff properly on check-in procedures - this whole experience really took away from the stay I had at this otherwise incredible hotel.

2026-07-18 • via Nuitee
S
Shaima • solo_traveller • us
10
2026-07-17 • via Nuitee
A
Anwar • couple • ae
10
2026-07-17 • via Nuitee
A
Afsha • solo_traveller • gb
10
Pros:

Everything was great

Cons:

N/A

2026-07-16 • via Nuitee
C
Changz • family_with_children • ae
9
Amazing place to stay but avoid during governmental conferences.
Pros:

Overall wonderfull experience from the check in to Zamana Restaurant and the check out. Location is amazing with exceptional garden for evening strolls.

Cons:

I would avoid during any conference as most of the roads gets blocked and than you need special permission to get in and out which is not convenient with your family as you have to walk alot from the staff gate.

2026-07-15 • via Nuitee
A
Adeel • family_with_children • pk
9
2026-07-15 • via Nuitee
S
Shamim • solo_traveller • my
10
2026-07-14 • via Nuitee
A
abdullah • couple • us
8
It was good.
Pros:

Location and ambiance

Cons:

Rooms need an upgrade,carpets and furniture looks old.

2026-07-14 • via Nuitee
H
Haris • solo_traveller • pk
10
2026-07-12 • via Nuitee
N
Naeem • couple • pk
9
2026-07-09 • via Nuitee
P
Peterson • solo_traveller • us
10
Excellent as usual. Repeat Serena visitor.
Pros:

Serena is the best hotel in all of Pakistan only good place for foreigners to stay really if you expect an equivalent experience to what you would find internationally at high end / nice places.

2026-07-08 • via Nuitee
R
Razwan • couple • gb
10
2026-07-08 • via Nuitee
S
Saad • solo_traveller • pk
9
2026-07-07 • via Nuitee
M
MAKB • solo_traveller • pk
8
Pros:

Location and facilities

Cons:

Service wasn't so responsive. Had to call repititively for minor chores.

2026-07-07 • via Nuitee
K
Khadija • couple • ae
10
Remarkable
Pros:

So good

Cons:

Nothing to mention

2026-07-07 • via Nuitee
N
Navid • couple • gb
9
Excellent hotel and staff were very helpful.
Pros:

Breakfast selection was off the scale, room was tidy but in desperate need of a revamp. Dinner also good with a wide range of choices.

Cons:

Bedroom and bathroom very dated and worn out. For this quality hotel, I'd expect a lot better.

2026-07-06 • via Nuitee