Islamabad Serena Hotel

Hotels
•
Serena Hotels
8.5 (1353 reviews)
Khayaban-e-Suharwardy, G-5/1. , Islamabad , PK
+92 51 111 133 133

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Comfortable stay
Cons:
Service improvements needed
Food variety could be better

Categories

Cleanliness
8.08
Generally clean but some complaints about discomfort in bedding.
Service
8.05
Mixed reviews on service; noted that staff could be improved.
Location
9.09
Consistently praised for good location and accessibility.
Room Quality
8.54
Rooms are generally clean and well-maintained.
Amenities
8.57
Noted for beautiful property and good facilities.
Value for Money
8.53
Good price to quality ratio for a 5-star hotel.
Food and Beverage
8.08
Good breakfast selection but suggestions for improvements.
Overall Experience
9.05
Generally very satisfied with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:58

Property Description

Luxurious Accommodation
Experience stylish and tastefully furnished rooms equipped with modern amenities at Islamabad Serena Hotel. Enjoy the comfort of satellite TV, air conditioning, and a minibar in every room, along with plush bathrobes and free toiletries in the en suite bathrooms.

Relaxation and Wellness
Unwind and rejuvenate at the hotel's outdoor swimming pool, spa treatments, fitness centre, and sauna facilities. Let the serene ambiance and top-notch services pamper you throughout your stay.

Convenient Services
Benefit from complimentary airport shuttle services, 24-hour front desk assistance, free parking, and business center facilities. Indulge in delicious Pakistani and Western cuisines at the on-site restaurant or opt for in-room dining for a cozy experience.

Book your stay at Islamabad Serena Hotel for a memorable and luxurious experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: ISB

Location

Guest Reviews

8.5
Based on 1353 reviews
Cleanliness: 8.08
Service: 8.05
Location: 9.09
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.08
Overall Experience: 9.05
Z
Zia Zamir • family_with_children • gb
10
Pros:

Rakaposhi Cafe & Executive suite

Cons:

Security very Tight

2026-10-31 • via Nuitee
Ömer • family_with_children • tr
10
2026-10-31 • via Nuitee
R
Ricardo • couple • us
10
One of the best hotels in the world
Pros:

Beautiful

Cons:

Perfect

2026-10-31 • via Nuitee
Z
Zain • couple • pk
1
Pros:

Room:
The room was extremely basic and left a lot to be desired. To make matters worse, it wasn't cleaned properly prior to my arrival.

Breakfast & Dinner (Dining):
The room service menu was very limited, with very few options to choose from. For the prices charged, the food was far too expensive for what turned out to be very average taste and quality.

Overall Service & Reception:
The check-in process was very slow, and the reception team appeared noticeably overworked and understaffed. The check-out experience was equally disappointing; it was extremely frustrating and pointlessly long. Overall, the poor service and lack of cleanliness ruined what should have been a comfortable stay.

Cons:

Unfortunately, almost every aspect of the stay fell short. The check-in was very slow, and the reception team appeared noticeably overworked. Upon entering, the room was very basic and hadn't been cleaned properly. When ordering food, we found the room service menu to be extremely limited, and what arrived was overpriced and average in taste. To top it off, check-out was pointlessly long and extremely frustrating.

2026-10-29 • via Nuitee
A
Ali Nazeer • solo_traveller • pk
5
Very ordinary
Pros:

Location

Cons:

Gloomy with less lights

But no value for money

Deluxe room don’t have a tissue box, the hotel rooms needs massive renovations , it’s so outdated , old schools , pathetic bathrooms

2026-10-29 • via Nuitee
W
WASIM • family_with_children • gb
9
Pros:

Location and security is good

Cons:

Beds was hard

2026-10-28 • via Nuitee
T
Tahir • family_with_children • gb
10
2026-10-28 • via Nuitee
A
Aurangzeb • family_with_children • pk
8
2026-10-27 • via Nuitee
M
Mushtaq • family_with_children • gb
10
Home away from. Home with tranquility and all the pampering.
Pros:

Very hospitable staff.

Cons:

Make regular Room inspections for repairs, replacements , or make alterations for a fresh look always.

2026-10-27 • via Nuitee
I
Ibrahim saleem • solo_traveller • pk
1
DISAPPOINTMENT
Pros:

A WORST EXPERIENCE OF MY LIFE

Cons:

NOT WORTH THE PRICE COULD HAVE BEEN BETTER AND MORE COMFORTABLE

2026-10-27 • via Nuitee
K
Khatija • couple • za
7
I hated the reception staff .. beside ALAZ
Pros:

The property was smart

Cons:

The staff at reception
They overcharged me
When you go back to say why the bill is high
They talk behind to say I’m complaining about the bill .
They say my bill is correct I told them it not what booking . Com charged me . They say it’s taxes
Later I came back they still rude to me acting like I’m a crazy
After Alaz helped me he looked at my bill and asked how many nights you staying I said 3 nights he say it’s charged for 4 nights .
You see the other staff was not helpfull made fun of me like I’m crazy
There was no welcome to say what’s complimentary I had to find out myself
They look at status
ALAZ was the only friendly and clever staff

2026-10-26 • via Nuitee
A
Aisha • couple • gb
4
I use to really enjoy to stay there but now I’m thinking of moving to another hotel
Pros:

I’m a platinum member last 16 years but I’m disappointed with new members and new management

Cons:

Wasn’t cleaning properly and the room was really far away

2026-10-25 • via Nuitee
A
Abdullah • couple • kw
10
2026-10-25 • via Nuitee
A
Arif • couple • pk
10
Pros:

Everything was unique and artistic

2026-10-23 • via Nuitee
A
Abdullah • couple • pk
10
2026-10-20 • via Nuitee
S
Steve • couple • gb
10
Brilliant experience.
2026-10-20 • via Nuitee
N
Naeem • couple • gb
8
Love the lobby
Pros:

Breakfast and ambience

Cons:

Decoration needs updating

2026-10-19 • via Nuitee
M
Marina • couple • sa
10
It was out of the world experience
Pros:

Everythinb

Cons:

the staff housekeeping kept coming again and again which was disturbing

2026-10-16 • via Nuitee
A
Anwar • solo_traveller • pk
3
2026-10-14 • via Nuitee
F
Faisyab • couple • pk
10
Excellent stay at Islamabad Serena Hotel
Pros:

I really liked the breakfast, it was excellent with a lot of variety. The location is perfect and peaceful. The staff was very professional and courteous and the room was clean and luxurious.

Cons:

Nothing everything was perfect.no complaints at all

2026-10-13 • via Nuitee