bai Hotel Cebu

Hotels
8.9 (2719 reviews)
Ouano Ave. Cor. Seno Blvd, North Reclamation Area , Cebu City , PH
+63 32 342 8888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent, extensive breakfast buffet
Very friendly and attentive staff
Spacious, modern rooms
Strong amenities (spa, gym, rooftop bar, pool, kids' playground)
Clean rooms reported by many guests
Good food quality
Cons:
Some guests find the hotel pricey (meals/buffet expensive)
Occasional room issues: cold rooms/AC problems, small bathrooms, toilet/hot-water problems
Pool reported as too cold by some
Waiting times when hotel is full (elevators, front desk)
Isolated cleanliness issues (pillows, bathroom, exterior windows)
Location not ideal for some guests (limited immediate surroundings)

Categories

Cleanliness
8.6
Generally reported as very clean in multiple reviews ("very clean", "clean, yummy breakfast"), though a few mentions of unclean bathroom/pillows and dirty exterior windows lower the score slightly.
Service
9.6
Consistently praised across reviews for friendly, attentive and accommodating staff; many comments highlighting respectful and helpful personnel and excellent customer service.
Location
8.6
Mixed remarks: convenient mall/convention location appreciated by several guests, while a few note the immediate surroundings are limited and not ideal for some needs.
Room Quality
8.3
Rooms described as modern, spacious and well-equipped by many, but offset by isolated issues (cold rooms/AC problems, small bathroom, occasional toilet or hot-water problems, limited bathrobes).
Amenities
9.1
Strong amenity offering noted (spa, massage, gym, rooftop bar, pool, kids playground, restaurants); some negatives (pool too cold, busy times) but overall feature-rich and highly regarded.
Value for Money
8.2
Mixed impressions: several guests call the hotel well priced or good value for money, while others explicitly describe it as pricey (especially buffet/meal costs), producing a modestly above-average score.
Food and Beverage
9.6
Very strong consensus that the breakfast buffet is excellent and extensive; food quality frequently praised as amazing, though some find the buffet/meals expensive.
Overall Experience
9.2
Majority of reviews describe a very positive stay (comfortable, would return, excellent staff and breakfast), with some specific issues noted but not enough to outweigh generally excellent experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Skyline Views and Modern Design
Enjoy breathtaking views of Cebu City's skyline from the chic and modern rooms at Bai Hotel Cebu. The contemporary design and state-of-the-art amenities ensure a comfortable stay.

Dining Options and Rooftop Bar
Indulge in a culinary journey with 8 dining options, including a daily buffet breakfast and unique dining experiences at the pool bar, Cafe Bai, and the Twilight Roofdeck Lounge + Bar. Taste the flavors of Cebu while enjoying the city's panoramic views.

Convenience and Hospitality
With valet parking, car rental services, a business center, and a dedicated 24-hour front desk, Bai Hotel Cebu ensures convenience and top-notch hospitality for all guests. Your urban escape in Cebu awaits!

Book your stay at Bai Hotel Cebu for a memorable experience in the heart of the city.

Important information:

Please note that the property is undergoing constructions works. During this period, guests may experience some noise or light disturbances, and some hotel facilities and services may not be available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CEB

Location

Guest Reviews

8.9
Based on 2719 reviews
Cleanliness: 8.6
Service: 9.6
Location: 8.6
Room Quality: 8.3
Amenities: 9.1
Value for Money: 8.2
Food and Beverage: 9.6
Overall Experience: 9.2
G
Guido • couple • at
9
Perfektes Hotel zu einem fairen Preis
Pros:

Super Hotel gerne wieder, Frühstücksbuffet eines der reichhaltigsten die ich kenne.
Zimmer sind modern und gut ausgestattet

Cons:

GAR NICHTS

2026-10-31 • via Nuitee
J
Juan • solo_traveller • es
10
2026-10-30 • via Nuitee
G
Gretchen Lou • couple • ie
10
Worth it.
Pros:

Beautiful and luxurious hotel, well priced. Breakfast buffet is excellent.

Cons:

None

2026-10-29 • via Nuitee
A
Alex B • couple • au
8
2026-10-29 • via Nuitee
C
Charmen • couple • ph
9
all good
Pros:

Buffet

Cons:

the bathroom and the pillows weren’t that clean

2026-10-29 • via Nuitee
M
Marika B. • solo_traveller • de
10
Pros:

Sehr höfliches Personal, außergewöhnliches Frühstück, für das man unbedingt genügend Zeit und Hunger einplanen sollte, Massageangebot im Haus/ Zimmer, sehr sauber.

Cons:

Uns hat alles gefallen! Eine vorsichtige Anregung wäre höchstens, dass noch ein Angebot von Maniküre und Pediküre im Hotel großartig wäre.

2026-10-28 • via Nuitee
R
reynolds • couple • us
10
Great experience.
Pros:

I liked how the staff was friendly and attentive. The breakfast buffet offered a wide variety. The food was amazing.

Cons:

This question does not apply to me. I liked everything.

2026-10-27 • via Nuitee
B
Baguna • solo_traveller • ph
10
2026-10-26 • via Nuitee
U
Uwe • family_with_children • de
8
2026-10-26 • via Nuitee
V
Vera • family_with_children • ae
10
I would definitely comeback to this hotel. My last room was spacious and it really felt like home.
Pros:

The location of the hotel is within a mall area. The staff are very accommodating and the spa was excellent. The food had a very wide variety of options

Cons:

Nothing to complain so far

2026-10-24 • via Nuitee
T
Timothy • couple • jp
9
2026-10-23 • via Nuitee
S
Setshi • family_with_children • ch
7
Pros:

Staff und Service waren sehr gut.

Cons:

Die Lage ist nicht so ideal. Es hat nichts unmittelbar in der Nähe.

2026-10-22 • via Nuitee
M
Michael • family_with_children • ph
2
2026-10-20 • via Nuitee
T
Tharindu • solo_traveller • au
9
2026-10-20 • via Nuitee
E
Elisa Leona • solo_traveller • ph
8
It’s a great place to stay for a quick trip to Cebu.
Pros:

The staff are very attentive and friendly. The hotel is good value for money.

Cons:

The hotel gets really full so the wait for the elevators and for front desk services can take a while.

2026-10-20 • via Nuitee
I
Irene Mae • couple • ph
6
Uncomfortable because of the cold. I decided to check out a night early and transfer to another hotel altho they offered
Pros:

Same location as our convention.

Cons:

The room was too cold ! Ambient temperature whether you turn the aircon on or off is around 16-18C . The engineers were unable to do anything. My room was on the 18th floor. I kept my door partially open most of thebtime because the hallway was much warmer. The conventionnhall was okay. Just the room.

2026-10-16 • via Nuitee
Q
Queengel • couple • ph
10
2026-10-14 • via Nuitee
F
Faithelyn • family_with_children • us
10
2026-10-11 • via Nuitee
A
Ann Colyn • solo_traveller • mt
9
Overnigt stay
Pros:

Very clean

Cons:

Pricey

2026-10-10 • via Nuitee
L
Lee • couple • nz
5
Had a short stay for a wedding. It was comfortable and we slept well.
Pros:

For Cebu this hotel is quite good, but on a worldwide level it is very average. It is comfortable and the breakfast is very good.

Cons:

The bathroom is small, there is no hot water from the sink basin and the toilet occasionally didn’t flush. The room air conditioner controller didn’t seem to have much control. The room facilities were very basic. The exterior of the windows were dirty.

2026-10-08 • via Nuitee