Extended Stay America Suites - Boston - Saugus

Hotels
•
Extended Stay America Suites
6 (827 reviews)
832 Broadway , Saugus , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Non-smoking throughout
Staff adhere to local safety protocols
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
See all facilities

Review Highlights

Pros:
Clean and comfortable beds
Good location
Cons:
Dirty rooms
Poor service
False advertising
Unpleasant experiences with staff

Categories

Cleanliness
3.71
Multiple reviews indicate the rooms were dirty and not properly cleaned.
Service
7.68
Mixed sentiments with some positive aspects of staff interaction and convenience.
Location
8.22
Convenient location mentioned positively in several reviews.
Room Quality
4.67
Complaints about the room condition and cleanliness were prevalent.
Amenities
5.7
Basic amenities provided, but often lacking cleanliness and functionality.
Value for Money
6.66
Some mentions of cheap rates but concerns about cleanliness diminishing value.
Food and Beverage
5.71
Incidents with food delivery and limited kitchenette supplies affected this rating.
Overall Experience
5.68
Overall negative experiences were reported, impacting guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:08

Property Description

Convenient Location
Located just a short distance from popular attractions such as the Peabody Essex Museum and Inman Square, Extended Stay America Suites - Boston - Saugus offers a prime spot for exploring the area.

Comfortable Accommodation
Enjoy the convenience of air-conditioned rooms with free WiFi, flat-screen TVs, and kitchens, providing all the comforts of home during your stay at Extended Stay America Suites - Boston - Saugus.

Helpful Staff and Amenities
With a fitness center on-site and attentive staff available at the reception to assist you, your needs are always taken care of at Extended Stay America Suites - Boston - Saugus.

Book your stay now at Extended Stay America Suites - Boston - Saugus for a comfortable and convenient experience in Saugus!

Important information:

Please note that housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.

A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

6
Based on 827 reviews
Cleanliness: 3.71
Service: 7.68
Location: 8.22
Room Quality: 4.67
Amenities: 5.7
Value for Money: 6.66
Food and Beverage: 5.71
Overall Experience: 5.68
L
Lena • couple • us
2
2026-05-30 • via Nuitee
B
Benjamin • couple • us
10
I was very disappointed that the price Booking.com charged me was higher than the price from the hot
Pros:

🤮

Cons:

I should have booked the room through the hotel instead of being overpriced by Booking.com

2026-05-30 • via Nuitee
S
Silverio • couple • us
10
Encantada
Pros:

Su limpieza

2026-05-26 • via Nuitee
J
Joel • solo_traveller • de
7
2026-05-24 • via Nuitee
M
Mitva • couple • us
1
2026-05-22 • via Nuitee
M
Matthew • couple • us
7
Mid asf
Pros:

Bed

Cons:

Not really clean

2026-05-21 • via Nuitee
A
Attardo • solo_traveller • us
6
DISGUSTING
Pros:

I like the location BUT I'D RATHER SIT IN TRAFFIC FOR 3 HOURS then stay there again

Cons:

You're basically on your own after you get a room key. This place HASN'T BEEN CLEANED IN MONTHS MAYBE LONGER! Dog s**t in the elevator, the smelly shaky elevator. Floors are sticky in places, you can see the dirt and stains, HAIR EVERYWHERE! I didn't dare go under the filthy blanket. The bathroom,🤮 I was just so grossed out by the dirt, stains, clumps of hair in the drain & on the walls. The heater/ac unit DIDN'T WORK. I could go on but I won't. Just stay away from this crazy apartment building, oh yeah, people LIVE THERE WITH PETS!!

2026-05-15 • via Nuitee
O
osilama • couple • us
10
2026-05-15 • via Nuitee
W
Wilbert • couple • us
5
Cons:

When we got into our room, the window was wide open and the chair was dirty.

2026-05-15 • via Nuitee
T
Thayane • family_with_children • br
2
2026-05-14 • via Nuitee
L
Leon • solo_traveller • us
1
Pros:

Nothing

Cons:

Nothing

2026-05-13 • via Nuitee
D
Douglas • solo_traveller • br
10
2026-05-11 • via Nuitee
L
Luiz Wellington • solo_traveller • br
1
Péssimo
Pros:

Péssimo

Cons:

Sujo

2026-05-11 • via Nuitee
L
Luiz Wellington • solo_traveller • br
1
Não recomendo, péssimo hotel
Pros:

Hotel com atendimento ruim e limpeza extremamente deficiente. Até barata no quarto tinha. Um cachorro defecou na recepção e não limparam, fui embora e ainda estava sujo, ficou sujo por mais de 4 horas. Ainda ficam batendo na porta para avisar que temos que sair, e eu estava no horário ainda, eram 10 horas da manhã.

Cons:

Tudo é ruim neste hotel. Não fosse a sujeira o quarto seria bom.

2026-05-11 • via Nuitee
D
Douglas • solo_traveller • br
10
Pros:

Cama

2026-05-08 • via Nuitee
Y
Yvette • family_with_children • us
1
Disappointing place not for family or anyone! Scary!
Pros:

Nothing

Cons:

This is a homeless voucher hotel! You have homeless people walking around, hanging outside and waiting in the lobby for room availability.

2026-05-08 • via Nuitee
H
Hugues Mailler • couple • us
9
2026-05-06 • via Nuitee
D
Diaz • family_with_children • us
1
2026-05-05 • via Nuitee
D
Diaz • family_with_children • us
1
Cons:

Y’all need new house keepers they don’t know how to clean shit always smells like stale cigs and marijuana

2026-05-05 • via Nuitee
J
Jose • couple • us
3
2026-05-03 • via Nuitee