Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Clean and friendly staff
Great location
Cons:
Noise issues
Cleanliness problems with pool and room facilities

Categories

Cleanliness
7.18
Clean and well-maintained, but some issues noted such as bugs in the pool and noise affecting sleep.
Service
8.65
Friendly staff and good service overall.
Location
8.69
Excellent location for accessing the lake and nearby amenities.
Room Quality
7.64
Comfortable beds but issues with outdated facilities and misleading information.
Amenities
6.67
Pool and air conditioning issues reported, affecting overall experience.
Value for Money
8.13
Decent value given the location, but expectations may vary due to condition of facilities.
Food and Beverage
8.18
Breakfast options were satisfactory but long wait times reported.
Overall Experience
8.05
Overall decent experience with some significant noise and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:28

Property Description

Island Paradise Escape
Escape to Hotel Santana, nestled on an island in Peten Itza Lake. Just steps away from the ferry dock and bus station, this oasis offers free Wi-Fi, parking, and a range of amenities.

Comfortable Accommodations
Relax in air-conditioned rooms equipped with a safety deposit box, telephone, and private bathroom with a shower.

Relaxation and Dining
Indulge in the on-site restaurant, room service, hot tub, outdoor pool, and laundry services. Explore nearby dining options within walking distance.

Experience tranquility at Hotel Santana, your island retreat.

Important information:

Please note that usually there is no parking place in the island, so the streets are the only option.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for GTQ 146.87 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 217 reviews
Cleanliness: 7.18
Service: 8.65
Location: 8.69
Room Quality: 7.64
Amenities: 6.67
Value for Money: 8.13
Food and Beverage: 8.18
Overall Experience: 8.05
I
Ivana • couple • gt
10
2026-05-18 • via Nuitee
L
Lisette • solo_traveller • cl
9
Cómodo y buen descanso. Tiene aire acondicionado
Pros:

Esta muy bien ubicado, es cómodo, es bonito, la habitación es amplia, el servicio de aseo es diario y bueno. El desayuno excelente y el equipo humano de restorant también.

Cons:

El hotel está en renovación, por lo que el front desk de recepción se ve que es transitorio. Podría mejorar la info que entrega el front desk, por ejemplo, es común que los turistas salgamos a la 3 am para ver el amanecer en las ruinas, y el hotel tiene la opción de entregar una "caja desayuno" pero preguntamos muy tarde y ya no alcanzaban a listarnos para esa alternativa

2026-05-17 • via Nuitee
R
Rita • family_with_children • us
10
Pros:

The staff super good very friendly, !! The place super clean , food cheap and delicious

2026-05-16 • via Nuitee
P
Piotr Bielecki • solo_traveller • pl
9
2026-05-12 • via Nuitee
A
Andrea • solo_traveller • it
9
Soggiorno di tre giorni a Peten Guatemala
Pros:

Posizione eccellente nel centro del paese e a due passi dai collegamenti per le escursioni. La prima notte c'è stato un problema perchè la camera che avevo prenotato non era disponibile (causa allagamento del lago, così mi hanno detto....mahh, sinceramente ho avuto dubbi) e mi hanno assegnato un altra camera notevolmente diversa e a prezzo inferiore. Sinceramente, oltre alle scuse, mi aspettavo un piccolo riconoscimento e bastava anche una semplice bottiglia di acqua. Per il resto tutto bene compresa la prima colazione e anche il personale sempre gentile per fare due parole.

Cons:

Nulla

2026-05-10 • via Nuitee
M
Michal_M • solo_traveller • pl
8
Lake Atitlan
Pros:

Dobra lokalizacja blisko punktu gdzie autobusy wysadzają z lotniska lub na wycieczki. Śniadania wybieralne z menu. Fajny widok na jezioro.

Cons:

Działający agregat który wydzielal smrod spalin i hałasujący strasznie, ale nie jest to codziennością raczej.

2026-05-10 • via Nuitee
M
Maria Alejandra • couple • gt
10
Relajante
Pros:

La habitación muy cómoda, amplia, limpia, y sus desayunos súper deliciosos, súper recomendado

Cons:

No hay ningún comentario negativo realmente

2026-05-06 • via Nuitee
E
Emilio • solo_traveller • cl
8
Pros:

El aire acondicionado en la pieza

2026-05-03 • via Nuitee
E
Eric • solo_traveller • ca
7
Pros:

J'ai aimé être directement sur l'île de Flores, mais il y avait assurément d'autres hôtels avec chambre plus grande, et loin de la discothèque.
Il y avait une belle vue sur l'eau mais on devait fermer la climatisation pour bien s'entendre

Cons:

Le bruit de la discothèque, le service du restaurant qui oublie a 2 reprises une partie de notre commande

2026-04-22 • via Nuitee
A
Aretuza • couple • br
9
Bom custo benefício
Pros:

Localização

Cons:

Escada

2026-04-22 • via Nuitee
G
Girard • solo_traveller • ca
10
Pros:

Le lit, la vue et le Hamac!

Cons:

Le bruit de construction en début de journée! Mais ça va!

2026-04-22 • via Nuitee
J
juan felipe • family_with_children • co
10
2026-04-20 • via Nuitee
R
Robles • extended_group • gt
10
2026-04-17 • via Nuitee
E
Eunice • couple • gb
7
Quaint Caribbean style hotel in lovely setting overlooking the lake.
Pros:

The location was amazing. We had a balcony looking onto the lake and it was lovely watching the boats going by. The shower worked well and the breakfast was really good. The hotel was in a Caribbean style which was cute.

Cons:

The receptionists only had a small knowledge of English which was difficult at times but a waiter was able to help. As the WiFi was very iffy it wasn’t easy to use translate to help. The furniture was old and it was difficult to close the drawers.

2026-04-13 • via Nuitee
D
Dorota • solo_traveller • pl
9
2026-04-11 • via Nuitee
J
Juan • family_with_children • gt
8
Tranquilidad y comodidad.
Pros:

La comida, el restaurante supero mis expectativas, buen sabor, tamaño, precio y una vista muy linda al lago, hizo relajante la hora de la comida, me encanto.

Cons:

Llegamos antes del chek in, y dejamos las maletas en recepción pero no tiene como una bodega para guarda el equipaje más seguro, quedo muy a la vista. Y pude observar en otro turno que, la señorita ofreció en un cuarto dejar las maletas, no se si fue la chica de recepción que no brindo la otra opción.

2026-04-08 • via Nuitee
A
Arlétte • extended_group • gt
7
Pros:

La vista es hermosa

Cons:

Había mucho ruido por la discoteca de enfrente

2026-04-07 • via Nuitee
A
Ana • couple • us
9
2026-04-06 • via Nuitee
E
ESPERANZA • couple • co
9
Pros:

La comida, la vista al lago

2026-04-05 • via Nuitee
J
Jonathan • extended_group • gt
9
Excelente lugar para estar en Flores
Pros:

La ubicación e instalaciones

Cons:

A veces dejaban toallas y otras veces no

2026-04-02 • via Nuitee