Aston Batam Hotel & Residence

Hotels
•
Archipelago International
8.6 (169 reviews)
Jl. Sriwijaya No. 1, Kp. Pelita, Lubuk Baja, Batam, 29444 , Batam , ID
62-778-4881888

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Facilities

Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Terrace
Luggage storage
Designated smoking area
Concierge service
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast variety
Cons:
Spa experience disappointing
Lack of hand towels

Categories

Cleanliness
8.06
Rooms were reported as clean and spacious, but room cleanliness needs slight improvement due to missing hand towels.
Service
9.03
Staff were frequently mentioned as friendly and professional, with specific praise for staff member Sefi.
Location
9.07
The hotel is described as conveniently located with easy access to amenities.
Room Quality
8.52
Rooms are spacious and comfortable with modern amenities.
Amenities
8.55
Facilities were generally good, but the spa experience had significant negative feedback.
Value for Money
8.51
Overall value is fair given the range of positive experiences noted, despite some dissatisfaction at the spa.
Food and Beverage
8.56
Breakfast received positive feedback for variety and quality.
Overall Experience
8.53
Despite the poor spa experience, the overall feeling towards the hotel is very positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 03:47

Property Description

Welcome to Aston Batam Hotel & Residence, your ideal retreat in the heart of Batam.

Recreational Amenities: Dive into relaxation with our sparkling outdoor pool and keep your fitness goals on track at our well-equipped fitness center.

Dining Options: Savor a delightful meal at Basil Restaurant, grab a quick snack at the coffee shop, or unwind in our bar/lounge with your favorite drink. Room service is also available for those cozy nights in.

Comfort & Convenience: Our 232 air-conditioned rooms feature modern amenities including LCD televisions, complimentary Wi-Fi, and private bathrooms stocked with plush toiletries. Plus, enjoy the convenience of 24-hour front desk service along with free valet parking.

Experience a perfect blend of comfort and leisure—reserve your stay at Aston Batam Hotel & Residence today!

Important information:

Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a ballroom.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BTH

Property Policies

  • Pets

    Pets not allowed

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

8.6
Based on 169 reviews
Cleanliness: 8.06
Service: 9.03
Location: 9.07
Room Quality: 8.52
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 8.56
Overall Experience: 8.53
L
Lily • solo_traveller • sg
7
Pros:

The location is excellent, close to Nagoya Hill Shopping Mall, making shopping and dining very convenient.

The room was spacious, clean, and comfortable. The bed was especially comfortable and provided a good night's rest.

There is a small café just outside the hotel, which was a nice alternative to the usual Starbucks options.

A convenience store is located directly across the street, making it easy to pick up essentials at any time.

Cons:

The soundproofing could be better. Despite staying on a higher floor, I could still hear people talking in the corridor as well as traffic noise from outside.

The water temperature in the shower was inconsistent. It would switch from hot to cold every few seconds (literally every 2 seconds), which was uncomfortable and could potentially be unsafe as the hot water occasionally became very hot.

The breakfast spread was fairly average. Some items could be improved, such as the milk for cereal being served warm and the scrambled eggs being quite runny.

No notice for pool renovation work.

2026-06-10 • via Nuitee
I
IZAR ROHAIZAL • solo_traveller • sg
10
Pros:

The friendly staff and amenities were great

Cons:

The sofa smell

2026-06-09 • via Nuitee
W
Wayne • extended_group • sg
9
2026-06-09 • via Nuitee
A
Annie • solo_traveller • sg
8
Pros:

All good so far

Cons:

All ok

2026-06-03 • via Nuitee
A
Anthony Raj • solo_traveller • sg
10
I had a pleasant stay at Aston Hotel. The location was convenient, and the breakfast offered a good variety of choices.
Pros:

The overall thing was very good.

Cons:

Got cockroach at toilet area.

2026-06-03 • via Nuitee
T
Trina • family_with_children • sg
3
Pros:

Central location, everything was functional. Breakfast was good

Cons:

Service was slow, sleep was bad due to the mosque and road sounds and poor sound proofing. Pool was under renovation

2026-06-02 • via Nuitee
W
Wilson • family_with_children • sg
9
2026-06-01 • via Nuitee
M
Marissa • family_with_children • sg
7
Friendly and helpful staff and clean rooms. Excellent gym
Pros:

Clean
Gym was great
Room was spacious & clean

Cons:

The swimming pool was under construction
Location meant it was difficult to walk anywhere

2026-06-01 • via Nuitee
D
Dedrick • extended_group • my
2
Would not revisit or recommend this hotel
Pros:

The room was moderate, doesn't really meet my expectations, at least bed is comfy. Perhaps I should say I had to lower my expectations to meet their standard. Shower system was poor

Cons:

We stayed in the apartment suite. But it only has one lift working during peak operation hours (10:30am) due to maintenance. It was working during 9am, but for some reason closed for maintenance. We stayed at 11th floor, took us 30min to get to lobby. Poor management team

2026-06-01 • via Nuitee
H
Hani • family_with_children • sg
10
Several times stayed at Aston Residence during my holidays with family.
Pros:

Excellent breakfast. Wide varieties & very delicious too.

Cons:

None so far.

2026-05-31 • via Nuitee
S
Saleha • family_with_children • sg
9
Comfort away ftom home
Pros:

Well maintained. Excellent service.

Cons:

Nil

2026-05-23 • via Nuitee
Y
Yin • solo_traveller • sg
9
2026-05-20 • via Nuitee
D
Dave • solo_traveller • sg
8
A Good Hotel
Pros:

Friendly Staff all over

Cons:

Food not tasty enough

2026-05-20 • via Nuitee
M
Monica Janine • extended_group • au
9
2026-05-08 • via Nuitee
Z
Zatul • family_with_children • my
9
2026-05-05 • via Nuitee
S
Siew Chiun Anna • couple • my
10
非常棒
Pros:

干净 很舒适

2026-05-03 • via Nuitee
C
CHOU • couple • sg
8
Generally a good hotel to stay in
Pros:

Friendly staff

Cons:

Need to ask for stuff eg. Shaver, comb…etc

2026-04-30 • via Nuitee
S
SAJID • extended_group • my
8
2026-04-28 • via Nuitee
A
Amelia • solo_traveller • sg
9
Holiday cum birthday
Pros:

The room & breakfast

Cons:

Nothing

2026-04-27 • via Nuitee
T
Tim • solo_traveller • sg
10
2026-04-24 • via Nuitee