Courtyard by Marriott Siem Reap Resort

We stayed 4 nights/5 days at the Courtyard by Marriott Siem Reap Resort and were very happy with it. The choice was mainly driven by this being the only hotel in Siem Reap within the Marriott chain (Meridien being renovated).

It's probably the best Courtyard we've stayed at. Service was good, and the hotel is well maintained.

Breakfast is very extensive, with countless hot options from various cuisines (Cambodian, Indian, Western).

Too bad the pool temperature was a bit on the warm side — it felt more like a warm bath than a refreshing pool. Not sure how this compares to other hotels.

Also a shame the spa never reopened after Covid, as there aren't many massage options nearby (for that you need to head into the town center, which isn't too far though).

Two things to be aware of:
- The hotel is located a bit outside the touristic center (about a 10-minute drive depending on traffic), but is conveniently located for the temples.
- While it may be the best Courtyard we've ever visited, don't expect 5-star luxury. It's mainly a solid premium product at a good price.

We would definitely return.

Very beautiful big spacious rooms. The staff are very friendly and always greeting you back with a fresh wet towel

While the frontline staff at this resort were friendly and attentive, my overall experience was completely ruined by a severe case of food illness after consuming food at the property, followed by an incredibly disappointing and unprofessional response from the management team.
Instead of handling a serious health and safety concern with empathy and accountability, the management's reaction was rigid and dismissive. In their communications, they tried to offset this severe health issue by listing standard Marriott Bonvoy Platinum elite benefits—such as early check-in and room upgrades—as if they were "favors" or gestures of goodwill to make up for ruined days of a vacation.
To make matters worse, the management's internal record-keeping is deeply flawed. In their official response, they claimed to have provided celebratory setups and amenities (like a cake) that we never actually received. It is highly unprofessional for a Marriott property to confuse guest reservations when addressing a formal complaint.
The management's complete lack of flexibility, failure to address a serious health incident properly, and chaotic internal communication make it impossible for me to recommend this hotel. If you expect premium service standards and professional crisis handling, look elsewhere in Siem Reap.

2 nights Courtyard Siem Reap. It was low season so the hotel was quiet. We were welcomed with ice cream and a cold towel during check in. They gave us a welcome gift of fruit in the room. One of the best breakfast buffet (complimentary for platinum or higher) and sadly we only ate there one morning as we had a sunrise tour the following morning. Get the steamed bun with taro, it was good. They also make to order dosa. Pool was nice too. Staff always very helpful when they saw us. For Americans traveling to Siem Reap, all businesses have prices in dollars or Cambodia Riel so you can just bring dollars (I'd have small bills). This hotel is about 15 min from Angkor Wat. Not many options for Marriott and I'd stay again. A 6 seater van is about $55 USD one way to the airport.

Of note we at Yi Nget BBQ sticks (twice), Khmer Grill and Angkor Hand Pulled Noodles and Dumplings in the city center. Would recommend all of them.

Great good, fantastic pool and reasonable rates. Well locted too for Angkor Wat and the town centre.

As a Lifetime Marriott Bonvoy Titanium Elite member who has stayed at Marriott properties around the world for many years, I rarely leave negative reviews. I also appreciate that things occasionally go wrong. What matters is how they are handled. Unfortunately, our experience at Courtyard by Marriott Siem Reap has been one of the most disappointing Marriott stays I have encountered.

My family and I are staying for nine nights, so we deliberately chose Marriott because we expected consistency, professionalism and recognition of loyalty. Instead, our arrival immediately set the tone for what became a series of avoidable disappointments.

We arrived after a long journey expecting a smooth check in, only to spend more than 40 minutes standing in the lobby while staff tried to understand our reservation. Nobody appeared to fully understand the "Ultimate Stay Package" that we had booked. Different staff members provided different explanations, there was uncertainty about what was included, and we were simply asked to continue waiting while they tried to work it out.

For a Lifetime Titanium Elite member, this was extremely disappointing. Elite recognition should mean a seamless arrival, not becoming part of an internal discussion about the hotel's own packages. It immediately created uncertainty instead of confidence.

Even after eventually receiving our room, the confusion continued.

Before arrival, I had specifically confirmed the bedding configuration through the Marriott Bonvoy App. Depending on the room upgrade, we required either one or two rollaway beds for our family. Different prices had been quoted by different departments, with one team confirming USD15 per night before arrival, while another later advised USD30. This inconsistency required further clarification when it should already have been organised before we arrived.

The biggest disappointment, however, has been the Ultimate Stay Package itself.

If you are considering purchasing this package, I strongly recommend reading every detail very carefully.

The package appears attractive when booking, but the reality is very different.

Firstly, drinks are not included with dinner. This was never made sufficiently clear before ordering, resulting in unexpected additional charges.

Secondly, despite travelling as a family of five, the dinner provided under the package was effectively a meal suitable for only two people. The portions placed before us were simply inadequate. After finishing dinner, our children were still hungry. I ultimately had to order additional meals through Grab Food just so my family could eat enough.

This completely defeats the purpose of paying a premium for an "Ultimate Stay Package". By the time you purchase drinks separately and order additional food because the portions are insufficient, you end up spending substantially more than if you had simply booked a normal room and ordered directly from the restaurant's à la carte menu.

In other words, the package actually became more expensive than not having the package at all.

The confusion around dining did not stop there.

On multiple occasions we were presented with the full restaurant menu and invited to choose whatever we wanted. Only after ordering were we informed that certain dishes belonged to the à la carte menu rather than the package menu. Nobody initially explained the differences or proactively provided the correct package menu. Guests should never have to discover what they can and cannot eat after placing their order.

This happened repeatedly and created unnecessary embarrassment and frustration for both guests and restaurant staff.

Communication between departments appears to be a significant weakness throughout the hotel. Front Office, Reservations and Restaurant teams frequently appeared to have different understandings of the same booking. As guests, we found ourselves repeatedly explaining our reservation instead of simply enjoying our holiday.

To be completely fair, there were individuals who genuinely cared and worked extremely hard to recover our experience.

Ratha deserves special recognition. He listened, took ownership and consistently tried to resolve problems rather than making excuses. That level of leadership made a noticeable difference.

The restaurant chef also deserves sincere thanks. Our family has halal dietary requirements, and he went above and beyond to accommodate us with genuine care and professionalism. His willingness to adapt meals and ensure our family was looked after reflected the hospitality we expected from Marriott.

These individuals demonstrated exactly what Marriott service should look like.

The hotel itself is also excellent. The rooms are spacious and comfortable, the swimming pool is beautiful, the gardens are well maintained, and the overall property is attractive and peaceful. Housekeeping has also been consistently good.

That is what makes this review even more disappointing.

The physical product is good.

Many of the staff are genuinely kind.

Unfortunately, the operational execution falls well below Marriott standards.

No guest should spend almost an hour checking in because staff do not understand their own package.

No guest should have to repeatedly clarify what is included.

No guest should discover drinks are excluded only after ordering.

No family should finish a supposedly inclusive dinner and still have hungry children requiring additional food delivered by Grab.

And no Lifetime Titanium Elite member should feel that their loyalty carries so little recognition during what should have been a premium experience.

I sincerely hope Marriott reviews both this property's operational procedures and the design of the Ultimate Stay Package. The concept may sound attractive on paper, but in practice it represents poor value and creates unnecessary confusion.

If I were rating only the property itself, I would comfortably award 8 or 9 out of 10.

If I were rating Ratha, the chef and several of the frontline team members, they would receive full marks for their effort and professionalism.

However, when assessing the complete guest experience, including arrival, communication, package value, dining experience and overall consistency, I can only rate this stay 4 out of 10.

My advice to future travellers is simple: book the room only. Skip the Ultimate Stay Package and purchase your meals separately. It will likely cost less, provide greater flexibility and avoid many of the frustrations my family experienced.

Stayed for four nights for a retreat.

Although the property declares itself as a five star property, it’s more four point five star as it only has one restaurant, and doesn’t have a spa. Nevertheless, my stay was very pleasant,

Beautifully decorated without appearing too gaudy, there are cold towels upon arrival (sometimes they offer you, sometimes they don’t; they’re stacked on a table right next to the main door).

Rooms are good sized, with a small balcony which overlooks the pool (I see a section with water jets - I didn’t get to use it due to afternoon showers). Bed linen was comfortable, while towels may have tattered ones occasionally. Only English tea was available. Drinking water was very generously replaced daily. I liked the blackout curtains. WiFi was strong throughout the property without needing re-logging in.

Breakfast was quite good, of cos cannot be compared to JW Marriott standards but really still excellent. So smart of them to open up the adjoining rooms to accommodate our large crowds,

The gym was above average size with a large variety of machines and weights packed inside (so it can appear a bit cramped).

I think this is an ideal hotel in Siem reap for small conferences, meetings and retreats!

Hotel was terrific, I would recommend to anyone. Staff were all attentive from the moment we arrived to the minute we left. We arranged airport transportation through the hotel which was seamless, couldn’t ask for better. Fresh, cold towels greeted us every time we entered the hotel, rooms were great. We booked the Angkor Wat temple private tour with Sarak through the hotel and were beyond impressed. This was our second trip and Sarak far surpassed our first guide. I would recommend Sarak to anyone booking a tour, he is an amazing guide.

Overall, just a great experience end to end.

The rooms are spacious.

Amazing Hotel in the heart of Siem Reap.
The staff was amazing. Front desk people who checked us in were the nicest people.
The Room and facility was great. Break fast buffet amazing.
Thank you for 4 amazing nights with the best front desk staff who really cared!

My wife and I recently went to visit Angkor Wat, and stayed at the Courtyard in Siem Reap. While it is not in the city center, it's only a 10 minute cab ride away. The food was very good and reasonably priced. The place was very nice and clean, and the staff made the trip. Sinat at the front desk was so friendly and funny we will always remember her. The staff came out to wave goodbye to us as we left. Highly recommended!

Great modern hotel just minutes from the city centre! Generous sized rooms, all the facilities, tasty breakfast and dinner, all you need while exploring the temples!

Our stay at the Courtyard Marriott Siem Reap was nothing short of exceptional. From the moment our group of four arrived, we were made to feel genuinely welcome and incredibly well taken care of. The staff consistently went above and beyond, demonstrating a level of attentiveness and warmth that truly set this property apart.

A special thank you to Sinat at the front desk, whose friendliness and great sense of humor made a lasting impression on all of us. She added a personal touch to our experience that we won’t soon forget.

Overall, this was a fantastic experience, and we would highly recommend the Courtyard Marriott Siem Reap to anyone visiting the area.

My family and I had an amazing time in the resort. From the time we arrived, to make a booking for travelling around, arranging early morning breakfast, till check out was excellent. We love the place.. Special mention to Ms Sokhey - she looked after us very well during our stay. She always check on us at the lobby when she see us to ensure everything is going well. Breakfast selection was awesome. Hotel is located in a great location - away from the noise. Near to Angkor Wat and everything else accesible via tuk tuk.

My hisband and I had a wonderful stay at Courtyard by Marriott Siem Reap Resort. The location is very convenient, with easy access to all the major tourist attractions, and arranging a tuk-tuk is always quick and hassle-free.

The staff truly made the experience special—everyone was warm, attentive, and welcoming throughout our stay. A special thank you to Sokhey, Samnang, and Pet for making our late evening check-in feel so smooth and genuinely hospitable.

The rooms were spacious, clean, and very comfortable, and the food was consistently good. We especially loved the sky bar—the atmosphere and cocktails were fantastic.

Overall, a memorable stay, and I would happily recommend this hotel to anyone visiting Siem Reap.

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Great hotel. The nicest Courtyard I have ever stayed in. I was upgraded due to my status and what a nice room. They will prepare you a to go bag for breakfast if you are leaving for an early tour. A nice touch. The room was clean, nice, and big.