Home2 Suites by Hilton Louisville Downtown NuLu

Hotels
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Home2 Suites by Hilton
8.1 (458 reviews)
240 South Hancock Street , Louisville , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
High cost for value

Categories

Cleanliness
6.93
The bathroom was not the cleanest and the pool was unusable due to cleanliness issues.
Service
8.9
The staff was friendly and helpful, though there were some unprofessional behaviors noted.
Location
9.44
Great location close to activities and walking distance to the downtown area.
Room Quality
7.39
Room comfort was noted, but there were issues with maintenance like a broken TV.
Amenities
7.42
The pool was a main attraction but was unusable during the stay; breakfast had some issues.
Value for Money
7.88
Cost is a little high for the quality of stay experienced.
Food and Beverage
8.43
Breakfast had some quality issues, but overall experience with food was decent.
Overall Experience
8.4
Mixed experience with some positives, but significant issues affected the overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:14

Property Description

Modern Amenities
Home2 Suites by Hilton Louisville Downtown NuLu offers air-conditioned rooms with free WiFi, flat-screen TVs, and kitchenettes. Guests can enjoy the convenience of a fridge in every unit.

Delicious Dining Options
Start your day with buffet or continental breakfast options at the hotel. For snacks and drinks throughout the day, vending machines are available on site.

Leisure and Business Facilities
Relax in the indoor pool or keep up with your workout routine in the fitness centre. Need to catch up on work? Utilize the business centre. The hotel's prime location near popular attractions makes it the perfect choice for your stay in Louisville.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 16 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.1
Based on 458 reviews
Cleanliness: 6.93
Service: 8.9
Location: 9.44
Room Quality: 7.39
Amenities: 7.42
Value for Money: 7.88
Food and Beverage: 8.43
Overall Experience: 8.4
K
Kendra • solo_traveller • us
9
2026-05-28 • via Nuitee
M
Michelle • couple • us
10
Pros:

Very clean, easy to get around everything downtown. Prime location.

Cons:

Had to pay for parking but it was still only 20 dollars for overnight. So I can’t complain.

2026-05-23 • via Nuitee
C
Colton • couple • us
9
2026-05-21 • via Nuitee
E
erlind • couple • ca
3
I would never stay there again
Pros:

I like just the fact that the property was close to downtown

Cons:

The beds were uncomfortable. One of the bed frames was broken and sticking out.
The breakfast was very poor

2026-05-19 • via Nuitee
S
Sarah • family_with_children • us
1
Shit hole.
Cons:

The pictures sure don’t match the stay! It’s old. We didn’t even have a remote for our tv and the front desk gave us one with not even a back on it. Very cheap everything to pay over $300 a night!! Also suppose to get a double queen room and they gave us a room with a queen and a pull out bed and said that’s all they had! Won’t stay here ever again.

2026-05-13 • via Nuitee
F
Fernanda • family_with_children • ca
9
Great option in downtown Louisville!
Pros:

Very good hotel in a great location! The room was spacious, clean, and comfortable. Breakfast was good, and the staff was friendly. Overall, we had a nice stay and would consider staying here again in the future.

2026-05-11 • via Nuitee
G
Gérard • family_with_children • fr
6
Pros:

Équipement des chambres

Cons:

Petit déjeuner catastrophique ! Pas de choix. Le lieu prévu pour le petit déjeuner ne correspond pas à la taille et/ou là fréquentation de l’hôtel. Il manque de la vaisselle, il manque des tables. Le personnel était dépassé.

2026-05-09 • via Nuitee
G
Gabrielle • couple • us
9
Pros:

price and location

Cons:

paying for parking

2026-05-08 • via Nuitee
J
Jack • couple • us
10
2026-05-06 • via Nuitee
D
Direnda • couple • us
8
Pros:

The location was great.

Cons:

Don’t love the parking fee on top of the hotel price. None of the outlets in the room were working.

2026-05-06 • via Nuitee
J
Joseph • couple • us
10
Great location.
Pros:

Location. Proximity to pubs and restaurants.

Cons:

Paid to park

2026-05-02 • via Nuitee
C
Crystal • extended_group • us
10
Pros:

Everything!

2026-04-28 • via Nuitee
R
rena • solo_traveller • us
10
Pros:

Off the highway

2026-04-26 • via Nuitee
E
Eva • family_with_children • be
6
Ok
Pros:

Parking en zwembad

Cons:

Airco in de kamer was luid
We werden niet geinformeerd over de uren van het ontbijt, waardoor we te laat waren.

2026-04-24 • via Nuitee
L
Lance • family_with_children • us
8
2026-04-23 • via Nuitee
B
Beth • extended_group • us
10
Had a great time inside the hotel
Pros:

The space and General Manager

Cons:

Didn’t feel like a safe area

2026-04-15 • via Nuitee
S
Stacie • couple • us
9
Great place
Pros:

Nice, spacious room.

Cons:

Everything was great

2026-04-09 • via Nuitee
J
James • couple • us
10
Pros:

Clean friendly staff free snacks always a plus

Cons:

Small television

2026-04-06 • via Nuitee
M
monica • solo_traveller • us
10
We enjoyed our stay and hope to come back again
Pros:

Close to everything

Cons:

Na

2026-04-03 • via Nuitee
P
Patricia • solo_traveller • us
7
Not our best experience with this hotel.
Pros:

Location was wonderful. A street festival added to the fun. Able to walk to food & beverage places.

Cons:

Sent an email about hotel requiring masks but it was not true. Had rest of my info correct so a bit disturbing.
Room key door mechanism needed a new battery but it took 3 trips to the desk to fix. First gave new key, back to room, no fix so back down & a guy came up & got us in…but in am had same issue. An inconvenience but then 3 rd time quickly fixed issue. Today, in lobby by 9:30…very little left for breakfast & no coffee at all. Desk coverage was minimal & no one checking on meal area. Coffee finally out 1/2 after I got to lobby & finally found someone to ask.

2026-03-30 • via Nuitee