Capella Shanghai, Jian Ye Li

Hotels
•
Capella Hotel Group
9.8 (16 reviews)
480 West Jianguo Road, Xuhui District, Shanghai, 200031 , Shanghai , CN
86-21-54666688

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Facilities

Meeting rooms
Full-service spa
Electric car charging station
Books
Health club
Free WiFi
24-hour front desk
Garden
Luggage storage
Sauna
See all facilities

Review Highlights

Pros:
Beautiful historic property and villas
Very friendly, attentive staff
Excellent spa and decent gym
Clean and well-detailed rooms/interiors
Lovely location and atmosphere
Good on-site activities and opportunities (cocktails, happy hour, shop)
Recommended restaurant
Cons:
Unusual split-level room layouts felt impractical
Inconsistent communication on transfers and packed breakfast issues
À la carte breakfast with occasional day-old pastries
Some advertised activities were unavailable
Occasional smell in the cafe near a public bathroom
Some areas (carpet/stairs) could use refurbishing
Limited nearby shopping and food options

Categories

Cleanliness
10
Multiple reviews explicitly note the property and villas are very clean; several guests said 'very clean' or 'no remarks' on cleanliness.
Service
9.7
Staff widely praised as very friendly and attentive, but some inconsistent communication (transfers) and a poor packed-breakfast experience lowered this slightly.
Location
10
Repeated positive mentions of charming, historic Shanghai location and easy enjoyment of the neighborhood; loved by many guests.
Room Quality
9.7
Villas and interiors praised for beauty and detail, but several guests reported impractical split multi-floor layouts, small usable room space and some worn carpeting.
Amenities
9.6
Spa and gym received very good feedback and there are many on-site activities, though some advertised activities were unavailable at times.
Value for Money
9.8
Not explicitly discussed in the reviews; assigned the target overall rating.
Food and Beverage
9.6
Restaurant and breakfast are praised by many, but some guests reported à la carte-only breakfast limitations, day-old pastries and a disastrous packed-breakfast incident.
Overall Experience
10
Overall tone across reviews is highly positive — 'Perfect Shanghai experience', recommended for those wanting the best, with outstanding atmosphere and many delighted guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-24 19:15

Property Description

Discover the perfect blend of luxury and comfort at Capella Shanghai, Jian Ye Li, your idyllic retreat in the vibrant heart of the city.

Relax and Recharge
Indulge in our full-service spa where expert therapists provide rejuvenating massages, or unwind in our well-equipped health club and soothing sauna.

Culinary Delights
Savor exquisite meals at our on-site restaurant or enjoy the convenience of our 24-hour room service. Don’t miss our delightful continental breakfasts, available on weekends for an extra treat.

Elegant Event Spaces
Whether planning a corporate meeting or a special celebration, our versatile event spaces, including a banquet hall and conference rooms, can accommodate a variety of gatherings, ensuring your event is a memorable one.

Experience an unforgettable stay at Capella Shanghai, Jian Ye Li. Book your escape today!

Important information:

  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Accessibility

    No elevators

  • Sustainability Certifications

    EarthCheck

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

9.8
Based on 16 reviews
Cleanliness: 10
Service: 9.7
Location: 10
Room Quality: 9.7
Amenities: 9.6
Value for Money: 9.8
Food and Beverage: 9.6
Overall Experience: 10
A
Assem • family_with_children • fr
10
2026-05-28 • via Nuitee
A
Adrien • couple • fr
7
Cons:

The room concept was very unusual for a 5 star hotel. Instead of having everything on one level, the room was split across three different floors connected by stairs.
While the design may seem original, it honestly felt impractical.
Breakfast is à la carte menu only and some days pastries/bread were from the previous day.

2026-05-27 • via Nuitee
T
thestandard2018 • Friends getaway • Geneva
6
Beautiful property, but lacking service
Pros:

Beautiful property in the old part of Shanghai and we absolutely loved our villa, and the entire property.
Very good experience in the spa, and a decent gym.
Yet, our experience with the staff was relatively mixed and inconsistent. We have arranged transfers with the hotel but got very inconsistent communication (and lack of communication therefore) about departure time - as what we requested was changed by the hotel (probably with good intention as we had flight to catch) but no one communicated that with us, until by coincidence and in the last moment I double checked departure time.
Finally, as we had to leave early we requested some packed breakfast which unfortunately was quite disastrous experience - from lacking items to iced instead of hot coffee - maybe due to language barrier but still, for the level of intended exclusivity of the hotel, some pretty basic things that went wrong.

2026-05-21 • via Tripadvisor
Y
Yifei • couple • ca
10
Wonderful for a getaway
Pros:

Luxury barely within reason. Lovely bath bomb. Great food and drinks.

Cons:

The cafe was a bit smelly at times, close to a public bathroom. Some of the activities were not available despite being advertised as being available, and there were no attempts to make up for the lack of activities, like the perfume sachets or the newsletters.

2026-05-20 • via Nuitee
A
Anna • solo_traveller • ru
10
Pros:

Шикарный отель ! Мы бронировали виллу! Вкусный ресторан и шикарные завтра в нем! Ресторан рекомендую к посещению.

Cons:

Нет замечаний

2026-05-19 • via Nuitee
M
Mihaela • couple • fr
10
I would definitely recommend the place for anyone who’s demanding only the best
Pros:

Very beautiful hotel , great attention to the detail , very clean and proper place. Great breakfast , amazing staff!

2026-05-16 • via Nuitee
S
Sergey • couple • ru
9
2026-05-14 • via Nuitee
E
Egor • couple • ru
10
2026-05-11 • via Nuitee
J
Julian • couple • gb
9
2026-05-11 • via Nuitee
Y
Yasmin • solo_traveller • my
7
2026-05-08 • via Nuitee
P
PLR52 • Couples • Geneva
8
Great place, needs a little refreshment
Pros:

Very nice place; charming location and great ambiance. I’m not convinced about the room’s layout; at the end of the day you spend most of the time in your room that turns to be quitte small. The entrance salon and tv room are of little usage. Run down carpets is the stairs and around the bed; needs refurbishing. Another disappointing note is the hotel layout that never funnels you through the lobby; so little chance to interact with the charming GM.
Outstanding service and location

2026-05-04 • via Tripadvisor
A
Anastasiia • family_with_children • ru
10
2026-05-01 • via Nuitee
R
Rafael • couple • ch
10
Amazing attention to details! Highly recommended!
2026-04-20 • via Nuitee
K
Katya • family_with_children • ru
10
2026-04-20 • via Nuitee
Y
Yue • couple • us
10
2026-04-16 • via Nuitee
B
Barbara • couple • sg
8
2026-04-13 • via Nuitee
N
Nayoung • family_with_children • kr
9
Pros:

모든 부분을 세심하게 챙겨주는 느낌이었고 호텔 내에 프로그램이 많아 호텔 안에서만 머무르기에도 충분히 만족스러울 것 같아요

Cons:

조식 메뉴들이 생각보다 별로였어요

2026-04-11 • via Nuitee
A
Angela • couple • us
10
Perfect Shanghai experience.
Pros:

Staff was so nice! Everybody! No exceptions. That shows how well managed the property is. Attention to details, thoughtful.

Cons:

N/A

2026-03-28 • via Nuitee
A
Aleksandr • solo_traveller • cy
10
2026-03-22 • via Nuitee
文洁 • couple • cn
9
2026-03-21 • via Nuitee