Hotel 5 de Mayo

Hotels
9.1 (2621 reviews)
404 Boulevard Heroes del 5 de Mayo Col. Xanenetla , Puebla , mx

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Cleanliness
Good service
Spacious rooms
Excellent food
Cons:
Poor front desk responsiveness
Location concerns from some guests

Categories

Cleanliness
8.79
Most reviews mention the hotel is clean, but some noted issues with the quality of certain rooms.
Service
9.26
Positive feedback about the staff, though there are some complaints about the front desk.
Location
8.8
Location generally considered good, but a few reviews expressed reservations about it.
Room Quality
9.25
Rooms praised for being spacious and well-maintained, with minor issues indicated in certain instances.
Amenities
8.78
A mix of positive and neutral sentiments without specific negatives mentioned.
Value for Money
9.24
Consistently mentioned as excellent, especially in combination with cleanliness and service.
Food and Beverage
9.29
Food quality is highly praised across the reviews, with no cons mentioned.
Overall Experience
9.36
General sentiment across reviews reflects a strong overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:46

Property Description

Luxurious Spa Experience

Indulge in a spa retreat at Hotel 5 de Mayo, featuring an indoor pool and a state-of-the-art fitness centre for the ultimate relaxation and rejuvenation.

City Views and Culinary Delights

Unwind on the terrace while soaking in stunning city views, then treat your taste buds at the on-site restaurant or bar for a delightful dining experience.

Comfort and Convenience

Enjoy air-conditioned rooms with modern amenities like free WiFi, flat-screen TVs, and private bathrooms, ensuring a comfortable stay. The bilingual staff is ready to assist you throughout your visit.

Experience the perfect blend of comfort and luxury at Hotel 5 de Mayo. Book now for an unforgettable stay in Puebla!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.1
Based on 2621 reviews
Cleanliness: 8.79
Service: 9.26
Location: 8.8
Room Quality: 9.25
Amenities: 8.78
Value for Money: 9.24
Food and Beverage: 9.29
Overall Experience: 9.36
P
Pedro solo_traveller mx
9
Excelente!
Pros:

La habitación muy limpia y cómoda. El desayuno que está incluído muy rico y abundante.

Cons:

A pesar de que no tiene una mala ubicación, para ir al centro histórico hay que solicitar Uber o Didi la mayor parte del tiempo.

2026-09-13 via Nuitee
E
Edgar solo_traveller us
10
Pros:

Everything was clean and looked amazing the space was immense and the hot tub in the room was the best part...

Cons:

The poll needs a little more maintenance as..y clothes smelled pretty bad after it dried up...glad I showered right after the pool that was my only issue

2026-09-11 via Nuitee
M
Martín family_with_children mx
9
Agradable
Pros:

La habitación,

Cons:

Las opciones del desayuno

2026-09-10 via Nuitee
S
Sandra solo_traveller mx
9
Pros:

Las recamaras perfectas excelentes

Cons:

El desayuno

2026-09-09 via Nuitee
E
Erika solo_traveller mx
10
2026-09-08 via Nuitee
J
Jaime solo_traveller mx
10
Pros:

Habitaciones amplías y cómodas.
La limpieza

Cons:

En regadera no se drena el agua rápido.

2026-09-07 via Nuitee
S
SIMONE extended_group ug
9
2026-09-07 via Nuitee
R
Raul solo_traveller mx
10
Pros:

Habitaciones amplias y muy comodas. El desayuno es bastante bueno y una excelente atención del personal.

Cons:

Nada.

2026-09-04 via Nuitee
C
Caciane solo_traveller br
10
Ótimo!
Pros:

Atendimento muito cordial, instalações ótimas e serviço de café e restaurante muito bons! Recomendo este hotel!

2026-08-31 via Nuitee
L
Lupicinio solo_traveller es
7
Buena opción si la visita es de trabajo
Pros:

La habitación es enorme, espaciosa, con muebles que permiten trabajar

Cons:

Algunos descuidos: no tuve vaso, a pesar de haberlo solicitado expresamente, en ninguno de los 5 días. Algunosmdías no hubo toalla de manos. No hay frigorífico en la habitación. El desayuno es muy completo, y con un personal amabilísimo, pero el café es, sencillamente, horroroso

2026-08-31 via Nuitee
M
Maria Esther Vazquez solo_traveller ar
10
Si vuelvo a Puebla,lo volveré a elegir
Pros:

Es difícil elegir un aspecto ya que todo estuvo formidable. La habitación super amplia, la ubicacion fantástica, la limpieza excelente, el personal muy amable y servicial.

Cons:

No ubo nada que no me gustará.

2026-08-30 via Nuitee
C
Carolina Hdez solo_traveller mx
10
Pros:

La tranquilidad y el personal.

2026-08-29 via Nuitee
M
Martínez López family_with_children mx
10
Pros:

Excelente

2026-08-29 via Nuitee
K
KD family_with_children mx
9
Pros:

Excelente lugar, se encuentra sobre una avenida muy transitada, por lo que hay ruido de carros, pero en lo personal, pude trabajar y descansar muy bien :D

Cons:

La limpieza de mi cuarto a mi ingreso, no estaba del todo limpia, pero en general bien.

2026-08-28 via Nuitee
Q
quezada solo_traveller mx
9
2026-08-25 via Nuitee
H
Hugo solo_traveller mx
10
2026-08-24 via Nuitee
Z
Zareh solo_traveller mx
10
Excelente hotel en Puebla
Pros:

Tamaño de habitación, baño, servicio, todo

2026-08-22 via Nuitee
R
RAUL FERNANDO couple mx
4
2026-08-21 via Nuitee
L
Lisa solo_traveller us
9
Huge room in modern hotel
Pros:

Huge room. Quiet, despite being on a major street. Safe parking for our car. Good food in restaurant. I liked that they had a water jug in the entryway that you could use to fill up your water bottle.

Cons:

A bit of a walk to get to the tourist area. Doable but farther than I thought.

2026-08-20 via Nuitee
C
ClaudiCruz solo_traveller mx
8
Buena ubicación, personal amable pero falta mucho mantenimiento
Pros:

La ubicación es buena, se encuentra cerca del centro, las habitaciones son amplias, el personal muy amable, los desayunos estan bien.

Cons:

La iluminación en la noche es bastante deficiente porque solo tienen luces cálidas, las cerraduras de las puertas del baño no sirven y los climas tampoco servían, la primera noche dormimos solo con ventilador y me cambiaron de habitación hasta el 2do dia y el clima se congelaba, casi no enfriaba y hacía muchos ruidos y eso que nos dieron de las últimas habitaciones que construyeron.

2026-08-19 via Nuitee