Hotel 5 de Mayo

Hotels
9.1 (2523 reviews)
404 Boulevard Heroes del 5 de Mayo Col. Xanenetla , Puebla , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Cleanliness
Good service
Spacious rooms
Excellent food
Cons:
Poor front desk responsiveness
Location concerns from some guests

Categories

Cleanliness
8.79
Most reviews mention the hotel is clean, but some noted issues with the quality of certain rooms.
Service
9.26
Positive feedback about the staff, though there are some complaints about the front desk.
Location
8.8
Location generally considered good, but a few reviews expressed reservations about it.
Room Quality
9.25
Rooms praised for being spacious and well-maintained, with minor issues indicated in certain instances.
Amenities
8.78
A mix of positive and neutral sentiments without specific negatives mentioned.
Value for Money
9.24
Consistently mentioned as excellent, especially in combination with cleanliness and service.
Food and Beverage
9.29
Food quality is highly praised across the reviews, with no cons mentioned.
Overall Experience
9.36
General sentiment across reviews reflects a strong overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:46

Property Description

Luxurious Spa Experience

Indulge in a spa retreat at Hotel 5 de Mayo, featuring an indoor pool and a state-of-the-art fitness centre for the ultimate relaxation and rejuvenation.

City Views and Culinary Delights

Unwind on the terrace while soaking in stunning city views, then treat your taste buds at the on-site restaurant or bar for a delightful dining experience.

Comfort and Convenience

Enjoy air-conditioned rooms with modern amenities like free WiFi, flat-screen TVs, and private bathrooms, ensuring a comfortable stay. The bilingual staff is ready to assist you throughout your visit.

Experience the perfect blend of comfort and luxury at Hotel 5 de Mayo. Book now for an unforgettable stay in Puebla!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.1
Based on 2523 reviews
Cleanliness: 8.79
Service: 9.26
Location: 8.8
Room Quality: 9.25
Amenities: 8.78
Value for Money: 9.24
Food and Beverage: 9.29
Overall Experience: 9.36
O
Oscar • couple • mx
10
Volveremos!
Pros:

Todo estuvo conforme a las expectativas

Cons:

N/A

2026-05-29 • via Nuitee
J
J Rene • couple • mx
7
Great stay.
Pros:

Clean and cozy.

Cons:

A/C didn’t work

2026-05-29 • via Nuitee
L
Laura • couple • us
10
It was excellent.
Pros:

Everything was clean and organized.

Cons:

We don’t eat a heavy breakfast in the morning . So I was a little difficult to eat heavy breakfast. I wanted more options like cereal hot or cold.

2026-05-29 • via Nuitee
V
Vega Garcia • solo_traveller • mx
10
2026-05-29 • via Nuitee
L
Lizeth N. • extended_group • mx
10
2026-05-28 • via Nuitee
B
Baran • solo_traveller • us
9
Pros:

The best shower ever.

Cons:

No complaints

2026-05-28 • via Nuitee
J
José Alejandro • solo_traveller • mx
10
Pros:

TODO FUE EXCELENTE LO MEJOR EL DESAYUNO INCLUIDO MUY RICO Y LA.HABITACION MUY AMPLIA

Cons:

DEL HOTEL NO TENGO QUEJA , SOLO QUE NO TUVE TIEMPO DE IR ALA ALBERCA JEJEJE PERO EN REALIDAD TODO FUE GENIAL 100% RECOMENDABLE

2026-05-27 • via Nuitee
A
Andre • family_with_children • de
9
2026-05-27 • via Nuitee
B
Bertha Beatriz • solo_traveller • mx
9
Excelente
Pros:

Me sentí muy agusto y bien tratada en general. Sus habitaciones muy bonitas y la comida muy rica.

Cons:

Que uno de los días no pusieron toalla individual y otro día de mi estancia ví que no limpiaron el baño.

2026-05-26 • via Nuitee
J
J. G. • family_with_children • mx
10
Cons:

Que a la hora del desayuno, una de las meseras nos detuvo antes de entrar, nos hizo esperar paradas, cuando había mesas disponibles.

2026-05-25 • via Nuitee
C
Charly Rbo Voo • solo_traveller • mx
10
Pros:

Todo

Cons:

Nada

2026-05-25 • via Nuitee
M
Marcos • solo_traveller • mx
10
Pros:

Habitación bonita

Cons:

Poca deficiencia de iluminación

2026-05-25 • via Nuitee
P
Priscila • extended_group • mx
7
Pros:

La ubicación es muy buena, fuimos a un evento en el centro expositor y queda muy cerca, así como de la CAPU

Cons:

Los cuartos son muy obscuros, falta más iluminación

2026-05-25 • via Nuitee
M
Marquez • solo_traveller • mx
10
2026-05-21 • via Nuitee
M
Matthias • solo_traveller • de
8
2026-05-19 • via Nuitee
M
Matthias • solo_traveller • de
8
2026-05-19 • via Nuitee
W
Wilhelm • couple • at
2
großes Zimmer, der Rest eine Katastrophe.
Pros:

recht grpßes Zimmer

Cons:

Frühstück katastrophal, immer der gleiche Gatsch (kein Buffet), „Kaffee“ ist grässliches braunes Wasser. Frühstück um fensterlosen Kammerl, alle Sessel kaputt. Im Zimmer kein Kühlschrank, kein Wasserkocher, nichts. Bekamen dann bei Bitte nach Wasserkocher eine kaputte Kaffeemaschine. Klimaanlage funktionierte nicht richtig, unerträglich heiß.
Fitnessraum (wichtiger Grund für unsere Buchung): 3 von 4 Geräten kaputt.
Lage des Hotels in mieser Gegend.
Positiv: Parkplatz für Mietauto.

2026-05-18 • via Nuitee
G
garcia jimenez • solo_traveller • mx
10
2026-05-17 • via Nuitee
G
Grisel • solo_traveller • mx
9
Pros:

Las habitaciones grandes y muy rico el desayuno

2026-05-17 • via Nuitee
J
José Luis • couple • mx
9
2026-05-17 • via Nuitee