Hotel Indigo Pittsburgh University - Oakland by IHG

Hotels
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Hotel Indigo
8.3 (470 reviews)
329 Technology Drive , Pittsburgh , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Spacious rooms
Good restaurant quality
Cons:
Parking fees
Location isolation
Noise from the street

Categories

Cleanliness
8.53
Many reviews highlighted cleanliness positively, indicating a well-maintained hotel.
Service
8.5
The staff received consistent praise for being helpful and friendly.
Location
8.04
While location was praised, several reviews mentioned it's somewhat isolated from main attractions.
Room Quality
7.99
Rooms were noted as spacious and comfortable, but some guests experienced noise issues.
Amenities
8.52
The hotel was noted for offering good dining options and gym facilities.
Value for Money
7.98
Price concern regarding parking charges and a few other extras noted in reviews.
Food and Beverage
8.53
Restaurants on-site received positive mentions for quality of food.
Overall Experience
8.3
General sentiment was positive, with many guests indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 16:30

Property Description

Luxurious Accommodation with River Views
Hotel Indigo Pittsburgh University - Oakland offers plush bedding, rejuvenating showers, and stunning views of the Monongahela River in every room. The perfect retreat for a relaxing stay.

Dining Experience at Eliza Restaurant
Indulge in a culinary journey at Eliza Restaurant, where American cuisine made from locally sourced ingredients is served for breakfast, brunch, lunch, and dinner. A delightful gastronomic experience awaits.

Rooftop Bar and Yoga Deck
Unwind at the rooftop bar and yoga deck while taking in breathtaking views of Southside and the iconic Hot Metal Bridge. A perfect spot to relax and rejuvenate during your stay.

Book now to experience the perfect blend of luxury, dining, and relaxation at Hotel Indigo Pittsburgh University - Oakland.

Important information:

Guests must be 21 years old or older to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 22 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 470 reviews
Cleanliness: 8.53
Service: 8.5
Location: 8.04
Room Quality: 7.99
Amenities: 8.52
Value for Money: 7.98
Food and Beverage: 8.53
Overall Experience: 8.3
J
John • solo_traveller • us
10
2026-05-05 • via Nuitee
S
shenyit2026 • Couples
2
Hostile Staff, Lying about Availability, and Threats of Police Intervention
Pros:

I have traveled around 80+ countries and experienced many hotels, but this hotel is one of the worst. I had a traumatizing experience at Hotel Indigo Pittsburgh University-Oakland on the night of April 30th. I strongly advise travelers, especially IHG members, to think twice before staying here.

1. Hostile Service & Safety Threats: After checking in, I found the room unbearably noisy due to the constant roar of traffic from I-376 (located just 400m away). When I requested a room change, the two front desk associates were extremely hostile. Instead of helping, they lied, stating the hotel was fully booked. When I asked for the manager’s contact info to discuss the matter, they threatened to call the police on me. As a guest seeking a reasonable solution, being threatened with law enforcement is a severe breach of safety and hospitality.

2. Dishonesty (Lying about Availability): While the staff insisted there were no rooms, I have screenshots from the official IHG booking channel showing multiple rooms were available for that exact night. This is a blatant lie and a violation of guest trust.

3. Poor Room Quality & Admitted Noise Issues: The room was a disaster for sleep. The pillows were lumpy and offered zero support (see photo). Most tellingly, the hotel provides multiple sets of earplugs on the nightstand (see photos). This is a clear admission that the noise level from the highway is a known, structural defect they cannot fix. Providing earplugs is not a substitute for professional service or a quiet room.

4. Lack of Management Accountability: I have filed a formal complaint with IHG Corporate. Despite my emails to the Front Office Manager and the general hotel email, I have received zero responses. Their silence speaks volumes about their lack of concern for guest safety and satisfaction.
Bottom line: If you value your sleep and don't want to be threatened by staff for making a simple request, stay elsewhere. There are many better options in Pittsburgh.

2026-05-02 • via Tripadvisor
N
Nadiva • couple • uy
10
2026-04-27 • via Nuitee
C
CARLOS • family_with_children • us
9
2026-04-20 • via Nuitee
B
Barto • couple • us
10
Pros:

Clean, friendly

Cons:

Nothing

2026-04-14 • via Nuitee
L
Laurie • extended_group • us
10
Pros:

The shuttle was the best !

2026-04-13 • via Nuitee
G
georges • solo_traveller • us
1
2026-04-09 • via Nuitee
T
Tina • solo_traveller • us
10
Bottom line, you get what you pay for. $318/night .
2026-04-09 • via Nuitee
G
Gobbles2013 • Family • Lafayette, California
6
Noisy, next to freeway
Pros:

Room was very comfortable and spacious, but there is a lot of road noise day and night, given location immediately next to a freeway. All double queen rooms apparently are on the side of the hotel facing the freeway, none are on the quieter more scenic side facing the river. But at least they provide earplugs!

Parking is on the pricier side: $22 per night PLUS “parking tax” of $8.25 per night (not mentioned at check-in).

2026-03-29 • via Tripadvisor
D
DaniyellS • family_with_children • us
8
Pros:

I liked the close proximity to everything downtown without actually feeling like I was downtown.

Cons:

I did not like that I had to pay $50 for parking when I already paid so much for the room. Not to mention there was nowhere else to park so I had no choice but to pay. I thought that was ridiculous.

2026-03-23 • via Nuitee
F
Flora Lavanya • family_with_children • us
10
2026-03-21 • via Nuitee
Z
Zachary • family_with_children • us
9
Pros:

All was great overall! Lovely property.

Cons:

Noisy surroundings, especially in the early morning right before sunrise

2026-03-21 • via Nuitee
M
Michele • couple • us
8
2026-03-20 • via Nuitee
C
Cory • solo_traveller • us
9
Great stay!
Pros:

The staff were terrific. We were there during the snowstorm; some staff had to stay overnight. Despite the circumstances, they were gracious, friendly, and a credit to the hotel and Pittsburgh as a whole.

2026-01-30 • via Nuitee
N
Natasha • couple • us
9
2026-01-20 • via Nuitee
B
Brittany • couple • us
1
Frustrated b/c they still made us pay.
Pros:

Location was great.
Staff was nice.
Hotel was clean.

Cons:

We had no air-conditioning on a 95-degree day. They were sold out, so they could not move us.

2026-01-19 • via Nuitee
G
George • solo_traveller • us
3
I took a hard fall in the hallway injured my knee
2026-01-19 • via Nuitee
C
Cindy • extended_group • us
9
2026-01-19 • via Nuitee
D
Daniel • couple • us
8
The hotel Indigo SUCKS, WAY TOO MUCH NOISE,
Pros:

The food was good and reasonably priced. the staff was very personable and and professional.

Cons:

The outside traffic noise was unbearable. We were there two times. The first time and the last time. My wife and I stayed at other hotels over the years, but none as loud and noisy as your place. It was like trying to sleep at the Daytona 500 while the race was being run. The part that we found funny, was the hotel supplies ear plugs, We will never stay or recommend your hotel to anyone we know .

2026-01-19 • via Nuitee
C
Catherine • extended_group • us
7
2026-01-19 • via Nuitee