Hotel Gran Pacifico

Hotels
8.4 (3087 reviews)
Urmeneta, 719 , Puerto Montt , cl

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Excellent service
Great location
High-quality breakfast
Cons:
Cleanliness issues
Outdated rooms
Parking complications

Categories

Cleanliness
7.93
Some reviews mentioned dirty windows which affected the overall impression.
Service
8.9
Staff received high praise for their attentiveness and help.
Location
8.94
Multiple reviews highlighted the excellent location and panoramic views.
Room Quality
7.89
Mixed reviews regarding room condition, particularly with respect to outdated features.
Amenities
8.42
Amenities are generally appreciated, but there are mentions of parking issues.
Value for Money
8.38
Overall considered good value with decent offerings.
Food and Beverage
8.43
Breakfast was often mentioned positively, though there were some critiques.
Overall Experience
8.3
General sentiment reflects a pleasurable stay despite a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:56

Property Description

Oceanfront Luxury
Hotel Gran Pacifico offers a luxurious stay just steps away from the Pacific Ocean.

Elegant Rooms and Dining
Indulge in well-appointed rooms with amenities like a TV, minibar, and some with hot tubs and ocean views. Enjoy gourmet meals at Navegantes Restaurant using fresh local ingredients.

Convenience and Comfort
Benefit from a 24-hour front desk, free Wi-Fi, on-site parking, and proximity to the airport, bus terminal, and city center.

Book now for a relaxing getaway at Hotel Gran Pacifico in Puerto Montt.

Important information:

The holder of the credit card must be the same person who is staying.


LOCAL TAX LAW.

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid seperately.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PMC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 2 years old and over stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 3087 reviews
Cleanliness: 7.93
Service: 8.9
Location: 8.94
Room Quality: 7.89
Amenities: 8.42
Value for Money: 8.38
Food and Beverage: 8.43
Overall Experience: 8.3
A
anonimo • extended_group • uy
9
2026-06-20 • via Nuitee
J
Juan • solo_traveller • cl
8
2026-06-20 • via Nuitee
F
Francisca • solo_traveller • cl
9
Hotel cómodo.
Pros:

La comodidad, personal amable y cordial.

Cons:

Hotel antiguo, le falta mantención a los baños, pintura, sacar sarro, hongos y artículos de tocador, por el valor del alojamiento deberían considerar estos artículos en la habitación, los tuve que pedir en recepción.

2026-06-18 • via Nuitee
A
Ana Alicia • solo_traveller • cl
10
2026-06-18 • via Nuitee
J
Juan Pablo • couple • ar
7
Atención destacable, instalaciones por debajo de lo esperado
Pros:

La atención del personal fue muy buena durante toda la estadía.
La limpieza del hotel es buena.
El desayuno es muy bueno, con variedad y buenas opciones.
El estacionamiento está dentro del hotel, lo que resulta práctico.

Cons:

La relación precio-calidad es mala. El precio es elevado para el estado actual del hotel.
Durante la estadía se estaban realizando trabajos de obra, generando ruidos constantes que dificultaban el descanso y hacían incómodo permanecer en la habitación.
Los colchones están en mal estado y resultan poco confortables.
Los muebles y el baño se encuentran algo deteriorados, con reparaciones visibles que afectan la sensación general de mantenimiento.
El estacionamiento es pequeño e incómodo para maniobrar.

2026-06-16 • via Nuitee
W
Walter • couple • ar
10
2026-06-15 • via Nuitee
V
valentina • couple • cl
10
2026-06-15 • via Nuitee
V
VICTOR • couple • cl
10
2026-06-15 • via Nuitee
V
Victoria • couple • ar
10
Increíble
Pros:

Excelente el hotel y el restaurante, el personal muy amable.

2026-06-14 • via Nuitee
A
Alejandro • solo_traveller • cl
10
Excelente experiencia
Pros:

La comodidad y limpieza de la habitación

Cons:

Todo me gustó

2026-06-13 • via Nuitee
A
Andres • couple • cl
9
Grata estadia en Puerto Montt.
Pros:

La ubicacion perfecta. Limpieza y trato excepcional del personal, lo mejor.

Cons:

dos cosas. Primero la habitación no tenia cable ni área acondicionado. Lo segundo, en desayuno no era muy variado.

2026-06-13 • via Nuitee
I
Irene • solo_traveller • ar
10
Pros:

Muy buena atención, limpieza exelente y un desayunador espectacular vista y desayuno

2026-06-12 • via Nuitee
S
Santander • solo_traveller • cl
10
Pros:

Todo

Cons:

Nada

2026-06-11 • via Nuitee
F
Fernando • extended_group • pe
8
2026-06-11 • via Nuitee
P
Paula • family_with_children • ar
10
excelente! volveré
Pros:

buenas cortinas black out, almohadas muy comodas, la temperatura en la habitacion es perfecta.
desayuno excelente!!!
y el personal muy muy amable

Cons:

nada

2026-06-11 • via Nuitee
E
Elizabeth • extended_group • cl
9
muy bien
Pros:

el agua muy rica, caliente de la ducha.

Cons:

no me gusto el horario de inicio del desayuno que es 07:30 am. Porque nosotros entrebamos a trabajar a las 08:15 am y no alcanzamos a desayunar bien el primer dia y el segundo no, solo pudimos tener una colación fria de desayuno pero no es lo mismo.

2026-06-10 • via Nuitee
C
Claudia • couple • cl
8
Comodo
Pros:

Desayuno horarios flexibles, suficiente comida y variada. Ubicación, cercano a terminal de buses.

Cons:

Sin observación.

2026-06-09 • via Nuitee
F
Federico • extended_group • ar
9
2026-06-08 • via Nuitee
C
Crystal • couple • au
9
2026-06-08 • via Nuitee
C
Cristian • solo_traveller • cl
8
Buena
Pros:

Hospitalidad des su gente

Cons:

Sistema de tv malo

2026-06-07 • via Nuitee