Hotel Gran Pacifico

Hotels
8.4 (3065 reviews)
Urmeneta, 719 , Puerto Montt , cl

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Excellent service
Great location
High-quality breakfast
Cons:
Cleanliness issues
Outdated rooms
Parking complications

Categories

Cleanliness
7.93
Some reviews mentioned dirty windows which affected the overall impression.
Service
8.9
Staff received high praise for their attentiveness and help.
Location
8.94
Multiple reviews highlighted the excellent location and panoramic views.
Room Quality
7.89
Mixed reviews regarding room condition, particularly with respect to outdated features.
Amenities
8.42
Amenities are generally appreciated, but there are mentions of parking issues.
Value for Money
8.38
Overall considered good value with decent offerings.
Food and Beverage
8.43
Breakfast was often mentioned positively, though there were some critiques.
Overall Experience
8.3
General sentiment reflects a pleasurable stay despite a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:56

Property Description

Oceanfront Luxury
Hotel Gran Pacifico offers a luxurious stay just steps away from the Pacific Ocean.

Elegant Rooms and Dining
Indulge in well-appointed rooms with amenities like a TV, minibar, and some with hot tubs and ocean views. Enjoy gourmet meals at Navegantes Restaurant using fresh local ingredients.

Convenience and Comfort
Benefit from a 24-hour front desk, free Wi-Fi, on-site parking, and proximity to the airport, bus terminal, and city center.

Book now for a relaxing getaway at Hotel Gran Pacifico in Puerto Montt.

Important information:

The holder of the credit card must be the same person who is staying.


LOCAL TAX LAW.

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid seperately.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PMC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 2 years old and over stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 3065 reviews
Cleanliness: 7.93
Service: 8.9
Location: 8.94
Room Quality: 7.89
Amenities: 8.42
Value for Money: 8.38
Food and Beverage: 8.43
Overall Experience: 8.3
C
Carolina • family_with_children • cl
10
Absolutamente recomendado
Pros:

El desayuno debe ser coordinado por hora la noche anterior o al llegar si será siempre fijo (tiene tramos establecidos), es tipo buffet, muy rico y surtido. Si necesitas desayuno antes de la 1a. hora, puedes pedir que te den una colación fría y la dejan en recepción. El restorán "Los Navegantes" es muy bueno, precios según calidad y con una vista muy bonita, el servicio de los meseros también bueno. El personal de recepción muy atento y amable, resuelven cualquier inconveniente y te explican con detención la duda que tengas. Queda cerca de la costanera y de locales de comida rápida, mall, y locomoción. Cuenta con frigobar con gasesosas, energéticas, agua mineral y chocolates. La temperatura de las habitaciones está regulada y todo es bastante agradable.

Cons:

El servicio de lavado de ropa está tercerizado por lo que si necesitas ropa limpia se demora por lo menos 24 horas, pero no es nada terrible.

2026-05-23 • via Nuitee
P
patricia ines • solo_traveller • ar
10
Pros:

Ubicación.desayuno . Limpieza, .atencion muy buena de todo el personal.

2026-05-23 • via Nuitee
J
Jocelyne • couple • cl
10
2026-05-23 • via Nuitee
I
Ivan • solo_traveller • gr
7
Comfy bed
Pros:

Very comfortable and cozy bed, potential to be an excellent hotel as great views.

Fixed heater immediately.

Needs some TLC

Would book again tho.

.

Cons:

Shower was luke warm.

Shower gel was next to sink, had to get out of shower to get some shower gel, some in the shower would be better

2026-05-21 • via Nuitee
D
Diana Del Carmen • solo_traveller • cl
5
Cons:

Había visto fotos de un hidromasaje lindo y cuando llegue era una bañera feita

2026-05-21 • via Nuitee
N
Nicole • solo_traveller • de
4
2026-05-20 • via Nuitee
D
Daniela • family_with_children • cl
10
Buena experiencia
Pros:

El desayuno excelente, bien contundente

2026-05-20 • via Nuitee
M
Marco • solo_traveller • cl
10
Genial
Pros:

La comodidad, la ubicación, todo

2026-05-19 • via Nuitee
D
Dmitrii • solo_traveller • lv
10
2026-05-19 • via Nuitee
C
Cristina • solo_traveller • uy
8
Hotel correcto
Pros:

El roof top el restaurante

Cons:

Colchones medio vencidos

2026-05-19 • via Nuitee
F
Fabiola • solo_traveller • cl
9
Pros:

La atención

2026-05-18 • via Nuitee
R
Roman • couple • ch
9
2026-05-17 • via Nuitee
D
Daniel • solo_traveller • cl
10
2026-05-16 • via Nuitee
S
Sergio • solo_traveller • cl
10
Disfrutando unos días en Pto. Montt
Pros:

Lo higiénico,lo cómodo y la atención del personal

Cons:

El restaurant que siendo muy buena la atención y lo que ofrece su menú el tener horarios puntuales creo no es bueno

2026-05-15 • via Nuitee
R
RAUL • solo_traveller • cl
10
2026-05-14 • via Nuitee
C
carlos • couple • ar
9
Buen precio
Pros:

El restaurante

Cons:

La cama un poco vieja . El colchón algo hundido en el medio

2026-05-14 • via Nuitee
D
Dominique • solo_traveller • cl
8
2026-05-13 • via Nuitee
C
Carlos • solo_traveller • ar
10
Carlos Fábregas/Bariloche
Pros:

La cordialidad en todo momento del personal, especialmente en Recepción la atención muy profesional de Savka y Melissa !!!
Excelente desayuno.
Confortables habitaciones.

Cons:

Nada. Todo muy bién.

2026-05-12 • via Nuitee
A
Andrea • solo_traveller • ar
9
Pros:

Excelente desayuno, habitación cómoda, muy buena atención del personal, muy buena ubicación

2026-05-12 • via Nuitee
W
Walter • solo_traveller • uy
10
Excelente
Pros:

El restaurant q está en el mismo hotel

Cons:

La atención en el restaurant pudo haber sido mejor estaban muy apurados y no respondían bien las consultas

2026-05-12 • via Nuitee