Novotel Melbourne South Wharf

Hotels
•
Novotel
8.7 (7032 reviews)
7 Convention Centre Place , Melbourne , AU
+61 3 9058 0444

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location (close to MCEC, DFO South Wharf, shops and transport)
Friendly, professional and helpful staff
Clean rooms and bathrooms praised
Comfortable beds and large/beautiful rooms with great views
Good on-site restaurant and excellent breakfast
Convenient for conferences and shopping
Some guests explicitly noted good value for money
Cons:
Stained doona sheets reported in one stay
Some rooms described as small
Access inconvenience (two elevators/long internal walk to rooms)
TV stopped functioning for one guest
Room service unreliable or unavailable (limited menu, long waits)
Extra parking costs not included / additional ~$90+
Perceived price steep by some guests
Occasional comments that hotel could have been a bit cleaner

Categories

Cleanliness
8.5
Generally very clean — multiple reviews praise spotless rooms and water areas — but isolated issues were reported (stained doona sheets, and one comment that it "could've been a bit cleaner").
Service
9.1
Staff repeatedly described as polite, kind and professional; a few operational service lapses (e.g., unanswered room-service calls) were noted but the front‑line staff received strong praise overall.
Location
9.5
Consistently highlighted as excellent — extremely close to MCEC, DFO South Wharf, shops and transport links — with only a minor note about walking distance from Southern Cross for some travellers.
Room Quality
9
Many guests praised large, beautiful rooms, comfortable beds and great views; occasional negatives include some small rooms for certain bookings and an isolated TV malfunction.
Amenities
8
Good on-site facilities and a well-reviewed restaurant, but practical issues were reported: needing two lifts/long internal walk to rooms, intermittent in-room TV failure, and lack/unreliability of room service.
Value for Money
7.6
Mixed perceptions: some guests explicitly cited value for money, while others criticised steep rates and extra charges (notably parking fees), lowering the overall value perception.
Food and Beverage
8.6
Breakfast and the restaurant were praised as excellent and enjoyable, but significant complaints exist about room service availability, limited menus and long waits.
Overall Experience
9.3
Overall very positive — many guests would stay again and highlighted staff, location and rooms — despite occasional service/amenity hiccups noted above.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Modern Accommodations with Stunning Views

Novotel Melbourne South Wharf offers 347 rooms and suites spread across 26 levels, featuring floor-to-ceiling windows with breathtaking views of the city skyline or Port Philip Bay. The modern and thoughtfully designed bathrooms with walk-in showers and LED backlit mirrors provide a touch of luxury for guests.

Diverse Dining Options and Culinary Delights

The hotel's Balcony Bar and Restaurant showcases Melbourne's vibrant bar, dining, and café culture. Guests can enjoy farm-fresh produce, sharing plates, and platters while taking in the scenic South Wharf views. The extensive wine list, along with local craft beers and ciders, ensures a delightful dining experience from breakfast to dinner.

Convenient Location for Exploring Melbourne

Situated in the historic South Wharf Promenade, Novotel Melbourne South Wharf provides direct access to the Melbourne Convention & Exhibition Centre and is a short walk from iconic attractions like Etihad Stadium and The Polly Woodside. With easy access to the city center, Southern Cross Station, and popular landmarks, guests can immerse themselves in the vibrant heart of Melbourne.

Book your stay at Novotel Melbourne South Wharf for a memorable and convenient Melbourne experience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Guest Reviews

8.7
Based on 7032 reviews
Cleanliness: 8.5
Service: 9.1
Location: 9.5
Room Quality: 9
Amenities: 8
Value for Money: 7.6
Food and Beverage: 8.6
Overall Experience: 9.3
G
Gonzales • couple • au
10
2026-10-31 • via Nuitee
J
Julie • couple • au
10
2026-10-29 • via Nuitee
A
Arjun • couple • au
5
Cons:

The Doona sheets had the stains

2026-10-29 • via Nuitee
A
Allan • couple • au
10
Very Happy
Pros:

Central to all we required.

2026-10-27 • via Nuitee
T
Teagan • couple • au
10
2026-10-27 • via Nuitee
J
James • family_with_children • au
9
Pros:

Location, value for money, safety

Cons:

room was small!

2026-10-26 • via Nuitee
S
Sheryn • couple • au
9
2026-10-26 • via Nuitee
J
James • family_with_children • au
10
2026-10-25 • via Nuitee
J
Jordan • couple • au
10
2026-10-25 • via Nuitee
M
MOTONOBU • couple • jp
10
最高！
Pros:

スタッフがとても丁寧で、また英語が苦手な私にもとても優しく話してくださいました。またお部屋もとても清潔で、水回りの綺麗さに感動しました。ベッドもふかふかです。とても快適でした！

Cons:

日本から観光で利用しました。観光客からすると、空港からまずサザンクロス駅に行くので、サザンクロス駅からの距離だけがマイナスポイントですが、しかし駅からの道のりは賑やかで明るく、治安も問題なかったため、観光目的としては、むしろ歩く道のりも楽しかったです！

2026-10-25 • via Nuitee
S
Shana • family_with_children • au
8
2026-10-24 • via Nuitee
H
Heribert • solo_traveller • de
8
2026-10-23 • via Nuitee
H
Hank • family_with_children • au
8
2026-10-22 • via Nuitee
R
ross • solo_traveller • au
8
Cons:

TV stopped functioning however we were not in the room much so we didn't bother to report.

2026-10-21 • via Nuitee
M
Melinda • couple • au
8
Lovely stay with beautiful views
Pros:

It’s located at DFO South Wharf so easy to get to the shops and restaurants.

Cons:

How you have to go up a lift, then walk the full length of the building to get into another lift to get to your room. If you go shopping and want to pop your stuff back into the room it takes ages.

2026-10-21 • via Nuitee
C
Claire • family_with_children • au
10
2026-10-21 • via Nuitee
C
christopher • couple • au
8
2026-10-21 • via Nuitee
R
Raylee • family_with_children • au
9
2026-10-20 • via Nuitee
T
Tara • family_with_children • au
10
Pros:

Fantastic Location - walk to everything you need.

2026-10-18 • via Nuitee
D
David • solo_traveller • au
8
2026-10-18 • via Nuitee