The Laura Hotel, Houston Downtown, Autograph Collection

Hotels
•
Autograph Collection
9 (734 reviews)
1070 Dallas Street , Houston , us
+1 713-242-8555

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Cons:
High parking fees
Inconsistent service
Lack of certain amenities

Categories

Cleanliness
8.46
Some reviews mentioned issues with cleanliness and dated rooms.
Service
9.93
Most reviews praised the friendly and helpful staff, though there were some service-related delays.
Location
9.47
Many reviews highlighted the great location and views.
Room Quality
8.42
Reviews indicated issues with room amenities like lack of microwaves and a few issues with lighting.
Amenities
8.45
Some reviews noted missing amenities such as microwaves and mini fridges.
Value for Money
8.91
Opinions on value varied, with some considering price reasonable but others finding parking expensive.
Food and Beverage
8.96
Food quality was praised, but there were concerns about service speed.
Overall Experience
9.43
Overall, a very favorable experience with beautiful views and a pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:20

Property Description

Luxurious Accommodations
Indulge in 5-star luxury at The Laura Hotel, Houston Downtown, Autograph Collection. Each room is elegantly furnished with modern amenities, including a flat-screen TV, espresso maker, and plush bathrobes.

Gourmet Dining Experience
Savor exquisite French cuisine at The Laura restaurant or unwind with craft cocktails at the Bar. Delight your taste buds with a variety of culinary delights during your stay.

Relaxation and Convenience
Unwind by the rooftop pool, pamper yourself at the on-site spa, or explore nearby attractions like Discovery Green Park and the George R. Brown Convention Center. With a 24-hour front desk and in-room tablet for service requests, your comfort is our top priority.

Experience unmatched luxury and convenience at The Laura Hotel. Book your stay now for a memorable Houston getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 60 per day.

Location

Guest Reviews

9
Based on 734 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.47
Room Quality: 8.42
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 8.96
Overall Experience: 9.43
T
Treniece • solo_traveller • us
8
2026-07-22 • via Nuitee
J
Jonathan • couple • us
8
2026-07-14 • via Nuitee
I
Ismail • family_with_children • ma
9
2026-07-12 • via Nuitee
A
Amin • couple • ma
10
2026-07-11 • via Nuitee
M
Moayad • couple • us
1
Disappointed at how careless staff can get in dealing with clients
Pros:

The location only

Cons:

Staff didn’t verify that I already pre-paid my stay and went on and double-charged me for the whole stay. Now they are not responding to resolve the issue

2026-07-09 • via Nuitee
S
Said • family_with_children • ma
8
2026-07-08 • via Nuitee
B
Banjo • couple • us
10
2026-07-08 • via Nuitee
D
Danielle • couple • us
8
2026-07-06 • via Nuitee
A
Alia • extended_group • fr
8
Very good overall
Pros:

Everything was great, the room was big, even if i had booked a room with a king bed and couch and got a room with two queen beds

Cons:

They didnt make the room so that bothered me a bit but we arrived tired so we didnt want to call them to have them make the beds

2026-07-06 • via Nuitee
M
Mauricio • couple • us
4
The valets scratched my front bumper; very poor service.
2026-07-05 • via Nuitee
R
Roberto • couple • br
10
2026-07-04 • via Nuitee
I
Isabella • couple • us
10
2026-07-01 • via Nuitee
T
tamaralO810QE • Friends getaway
10
Above my Expectations
Pros:

I literally have no complaints! From the moment you walk through the front doors, every aspect of this hotel experience is exceptional. From the valet staff to the night auditor, everyone was amazing, friendly, professional, and knowledgeable.
The interior and exterior of the hotel were extremely clean and absolutely beautiful—and honestly, that's an understatement. The front desk associates and manager were outstanding, and the night auditor was especially helpful and welcoming.
One thing that stood out was the incredible aroma throughout the hotel—it smelled amazing everywhere you went. This is truly a top-tier property and, without a doubt, the best hotel I have ever stayed at.
The restaurant staff, bartenders, front desk team, night auditor, pool crew, and valet staff all went above and beyond my expectations. Their exceptional service made my birthday getaway unforgettable.
Thank you to everyone who helped make my stay so special. I will definitely be back! ⭐⭐⭐⭐⭐

2026-06-29 • via Tripadvisor
C
Corinthian • couple • us
10
2026-06-27 • via Nuitee
B
bryancA5229JE • Couples
2
Just kind of gross overall.
Pros:

I was given incorrect information about my room. The pool was dirty and a far cry from the online photos. A towel in my room was dirty. The lobby smelled bad, there was trash on the floors.

2026-06-25 • via Tripadvisor
R
RUSLAN • solo_traveller • ru
1
Самый ужасный отель в моей жизни.
Pros:

Ничего.

Cons:

К сожалению я элементарно "купился" на рейтинг и отзывы данного отеля. До сих пор абсолютно не понимаю кто, как и почему присвоил этому заведению "4 звезды". По моему мнению, он не достоин и одной полноценной звезды.
По существу :
1). Несмотря на 100% предоплату, при заселении повторно списали всю сумму. Причём не залог, как это обычно бывает в других отелях, а полностью оплату за двое суток. Это сознательная политика отеля ( смотрите и читайте предыдущие отзывы ). Сейчас идут разбирательства по этому поводу с привлечением платформы Booking.com ( фото письма прилагается), но двойную оплату никто не отменил и деньги не вернули.
2). В номере за пятьсот долларов в сутки нет даже маленькой бутылочки питьевой воды. Бесплатно. Жажду Вы сможете удалить только за $8. И это отель с таким высоким рейтингом ?!
3). Полная профессиональная негодность персонала. Я общался с тремя сотрудниками, включая генерального менеджера и менеджера по имени Akeem. Высокомерие, абсолютная некомпетентность, хамская манера общения - это то, чем они в совершенстве владеют. Цель только одна - деньги любой ценой с клиента!!!
3). Много скрытых налогов, хотя при оплате указывается, что оплата произведена с учётом всех налогов и сборов. Учитывайте этот момент при своих предполагаемых расходах! Я приложил фото инвойса.
4). В номере нет никакого холодильника. Даже мини холодильника, привычного для практически всех отелей мира.
5). За последние 12 лет я посетил Южную Корею 88 раз ( от Сеула до городов на острове Чеджу), в Японии был 10 раз (от Токио до острова Окинава) Мне есть с чем и с кем сравнивать. Поэтому я считаю свой отзыв объективным.
При желании я могу перечислить ещё несколько моментов, абсолютно не соответствующих ни рейтингу, ни, тем более, стоимости проживания данного "отеля", но главное ясно : не повторяйте мою ошибку. Обходите стороной этот "отель Laura "четыре звезды" !!!

2026-06-25 • via Nuitee
B
Benjamin59 • solo_traveller • nl
8
Pros:

De service en vriendelijkheid

Cons:

Locatie

2026-06-22 • via Nuitee
R
Ricky • couple • us
10
2026-06-22 • via Nuitee
M
marthavJ43WR • Business
2
No Flexibility When It Mattered Most
Pros:

I had to cancel my trip to Houston because my son was in a serious accident and was hospitalized. Despite explaining the situation, the manager told me that “no goodwill would be applied” and charged the full cancellation penalty, including taxes. He then offered a complimentary breakfast voucher for a future stay, which felt completely tone-deaf given the circumstances.

I understand that policies exist, but so should compassion and discretion. The lack of flexibility during a genuine family emergency was deeply disappointing. To make matters worse, the AI phone system made it unnecessarily difficult to reach a person when I needed help most.

Based on this experience, I would not choose to stay here.

2026-06-20 • via Tripadvisor
R
RAFFAELLA • couple • it
6
Dovessi tornare sceglierei altra opzione
Pros:

La posizione

Cons:

Difficoltà nel capire in tempo reale quanto si paga.Un pasticcio tra autorizzazioni in dollari ed in euro.Prelievi senza spiegazione.Ricevuta confusionaria..Receptionist poco disponibili

2026-06-19 • via Nuitee