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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Pets allowed
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Lift / Elevator
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Luggage storage
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Bar
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Fax/photocopying
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Golf course
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Spa/wellness center
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Valet parking
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Private check-in/check-out
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Accessible parking
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Parking garage
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Kid meals
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ATM/cash machine on site
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Pool with view
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Heated pool
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Rooftop pool
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Shallow end
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Fence around pool
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Invoice provided
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Smoke alarms
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Key access
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CCTV outside property
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CCTV in common areas
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24-hour security
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Indulge in 5-star luxury at The Laura Hotel, Houston Downtown, Autograph Collection. Each room is elegantly furnished with modern amenities, including a flat-screen TV, espresso maker, and plush bathrobes.
Gourmet Dining Experience
Savor exquisite French cuisine at The Laura restaurant or unwind with craft cocktails at the Bar. Delight your taste buds with a variety of culinary delights during your stay.
Relaxation and Convenience
Unwind by the rooftop pool, pamper yourself at the on-site spa, or explore nearby attractions like Discovery Green Park and the George R. Brown Convention Center. With a 24-hour front desk and in-room tablet for service requests, your comfort is our top priority.
Experience unmatched luxury and convenience at The Laura Hotel. Book your stay now for a memorable Houston getaway.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
People no matter the age stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Parking
Private parking is possible on site (reservation is not needed) and costs USD 60 per day.
Location
Guest Reviews
I literally have no complaints! From the moment you walk through the front doors, every aspect of this hotel experience is exceptional. From the valet staff to the night auditor, everyone was amazing, friendly, professional, and knowledgeable.
The interior and exterior of the hotel were extremely clean and absolutely beautiful—and honestly, that's an understatement. The front desk associates and manager were outstanding, and the night auditor was especially helpful and welcoming.
One thing that stood out was the incredible aroma throughout the hotel—it smelled amazing everywhere you went. This is truly a top-tier property and, without a doubt, the best hotel I have ever stayed at.
The restaurant staff, bartenders, front desk team, night auditor, pool crew, and valet staff all went above and beyond my expectations. Their exceptional service made my birthday getaway unforgettable.
Thank you to everyone who helped make my stay so special. I will definitely be back! ⭐⭐⭐⭐⭐
I was given incorrect information about my room. The pool was dirty and a far cry from the online photos. A towel in my room was dirty. The lobby smelled bad, there was trash on the floors.
Ничего.
К сожалению я элементарно "купился" на рейтинг и отзывы данного отеля. До сих пор абсолютно не понимаю кто, как и почему присвоил этому заведению "4 звезды". По моему мнению, он не достоин и одной полноценной звезды.
По существу :
1). Несмотря на 100% предоплату, при заселении повторно списали всю сумму. Причём не залог, как это обычно бывает в других отелях, а полностью оплату за двое суток. Это сознательная политика отеля ( смотрите и читайте предыдущие отзывы ). Сейчас идут разбирательства по этому поводу с привлечением платформы Booking.com ( фото письма прилагается), но двойную оплату никто не отменил и деньги не вернули.
2). В номере за пятьсот долларов в сутки нет даже маленькой бутылочки питьевой воды. Бесплатно. Жажду Вы сможете удалить только за $8. И это отель с таким высоким рейтингом ?!
3). Полная профессиональная негодность персонала. Я общался с тремя сотрудниками, включая генерального менеджера и менеджера по имени Akeem. Высокомерие, абсолютная некомпетентность, хамская манера общения - это то, чем они в совершенстве владеют. Цель только одна - деньги любой ценой с клиента!!!
3). Много скрытых налогов, хотя при оплате указывается, что оплата произведена с учётом всех налогов и сборов. Учитывайте этот момент при своих предполагаемых расходах! Я приложил фото инвойса.
4). В номере нет никакого холодильника. Даже мини холодильника, привычного для практически всех отелей мира.
5). За последние 12 лет я посетил Южную Корею 88 раз ( от Сеула до городов на острове Чеджу), в Японии был 10 раз (от Токио до острова Окинава) Мне есть с чем и с кем сравнивать. Поэтому я считаю свой отзыв объективным.
При желании я могу перечислить ещё несколько моментов, абсолютно не соответствующих ни рейтингу, ни, тем более, стоимости проживания данного "отеля", но главное ясно : не повторяйте мою ошибку. Обходите стороной этот "отель Laura "четыре звезды" !!!
De service en vriendelijkheid
Locatie
I had to cancel my trip to Houston because my son was in a serious accident and was hospitalized. Despite explaining the situation, the manager told me that “no goodwill would be applied” and charged the full cancellation penalty, including taxes. He then offered a complimentary breakfast voucher for a future stay, which felt completely tone-deaf given the circumstances.
I understand that policies exist, but so should compassion and discretion. The lack of flexibility during a genuine family emergency was deeply disappointing. To make matters worse, the AI phone system made it unnecessarily difficult to reach a person when I needed help most.
Based on this experience, I would not choose to stay here.
La posizione
Difficoltà nel capire in tempo reale quanto si paga.Un pasticcio tra autorizzazioni in dollari ed in euro.Prelievi senza spiegazione.Ricevuta confusionaria..Receptionist poco disponibili
Paul and Amr were the best valets ever! Very professional and pleasurable to talk to both of them!
The property was beautiful. Aesthetically pleasing. The staff was very nice. And for the most part clean.
The front desk phone never gets answered. Room service is basically nonexistent. I called 6 times and no one ever answered. My tv in my room kept shutting off and when I complained the man at the front told me that happens a lot and offered me 13 dollars off of my room service, how ironic.
Nadir was absolutely AMAZING!!! He helped me load stuff when that was NOT part of his job at all. He’s is a very kind human being and made my experience so much easier and pleasant. We need more kind people in this world like Nadir! Thank you again my friend!
Just wow! The property was beautiful, my room was clean and very luxurious, the tub was a show stopper none the less. I enjoyed my stay and will be back. S/O to the pleasant staff as well
I didn’t like that the only place to get ice was the bar and restaurant & no microwave in the room
Very clean, great location
It's a very expensive place. One of the things that interested me however, is that there are supposedly two on-site restaurants. That's not actually the case. There's no sit down restaurant, or at least it wasn't open the days I was there. You can only place bar food orders at the bar, and it took over an hour for a quesadilla and soft pretzel. On a Thursday evening.
Also, the elevator was broken.
Finally, there's this strange set of doors in the room, which, when opened, completely reveal the shower. I mean everything is wide open.
So if you had kids there or friends, it could be really awkward. For the money, I've been to much nicer places that really accommodate guests properly.
The room
Was
Very nice
The breakfast was horrible
The carpet felt sticky and dirty
They don’t answer there phones at all lol
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