Four Points by Sheraton Cuenca

Hotels
•
Four Points by Sheraton
9.2 (1285 reviews)
Ave. Circunvalación Sur y Ave. Felipe II , Cuenca , EC
+593 7-602-2000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Clean and well-maintained facilities
Varied and tasty breakfast options
Cons:
Noise from the surrounding area
Some amenities were lacking or unavailable

Categories

Cleanliness
8.7
Generally clean, but some complaints about unpleasant odors from the bathroom.
Service
10
Exceptional service, with multiple mentions of staff being incredibly friendly and helpful.
Location
8.7
Good location, though some noise from traffic was noted.
Room Quality
8.7
Rooms generally comfortable, but issues highlighted with noise and some damages.
Amenities
9.2
Pool and other amenities well-received, though some aspects were reported as lacking.
Value for Money
9.7
Overall good value based on the experiences shared, especially with service.
Food and Beverage
8.7
Food was praised, though there were some complaints about the restaurant.
Overall Experience
9.9
Overall positive stay with memorable service but some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:01

Property Description

Luxurious Stay at Four Points by Sheraton Cuenca Hotel

Convenience at Your Doorstep
Located within the largest shopping center in the city, Mall del Río, with direct access to over 200 stores, food court, and cinemas. Perfect for avid shoppers and entertainment seekers.

Top-Notch Amenities
Enjoy a comfortable stay in rooms equipped with modern conveniences like air conditioning, 40” LCD TV, and a coffee maker. The hotel also offers 24-hour reception and room service, catering to all your needs.

Relaxation and Recreation
Unwind at the gym on the terrace, take a refreshing dip in the swimming pool overlooking the city, or pamper yourself at the sauna, Turkish bath, and whirlpool. Perfect for rejuvenating after a day of exploration.

Experience the ultimate blend of comfort and convenience at Four Points by Sheraton Cuenca Hotel. Book your stay now for a memorable getaway.

Important information:

Please note there is a service surcharge of USD $1.68 per night per room (includes taxes).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUE

Location

Guest Reviews

9.2
Based on 1285 reviews
Cleanliness: 8.7
Service: 10
Location: 8.7
Room Quality: 8.7
Amenities: 9.2
Value for Money: 9.7
Food and Beverage: 8.7
Overall Experience: 9.9
C
Cesar • couple • pe
8
Pros:

Todo bien

2026-09-03 • via Nuitee
P
Pedro Angel • solo_traveller • ec
8
Podría mejorar
Pros:

La ubicación tiene centros comerciales a muy poca distancia

Cons:

Tuvimos un inconveniente de tupición en un lavabo que ciertamente solucionaron de inmediato, pero no deja de ser una molestia, falta de mantenimiento las instalaciones. Lo peor fue que el sistema de climatización es un equipo que hace mucho ruido. Al final en el check-out me pidieron esperar 3 min para poder revisar al parecer la habitacion no faltara alguna cosa...totalmente inapropiado. No lo indican antes de reservar, pero la piscina está fuera de servicio por mantenimiento los lunes.

2026-09-01 • via Nuitee
D
DANIELA • solo_traveller • ec
4
2026-08-31 • via Nuitee
C
Carla Melissa • solo_traveller • pe
10
2026-08-26 • via Nuitee
E
Eduardo • family_with_children • ec
10
Excelente lugar para ir con familia
Pros:

Excelente desayuno, muy completo, me gusta la proximidad al mall del Río y mall del Alto, habitación limpia y cómoda, personal atento, ducha caliente.

Cons:

El check in fue un poco demorado.

2026-08-26 • via Nuitee
M
Marc • extended_group • gb
10
Welcome everyone is great Hotel
Pros:

Excellent place and great view and food the staff very friendly and professional

Cons:

Nothing . just I have great time 👍

2026-08-25 • via Nuitee
M
Marc • family_with_children • gb
10
2026-08-25 • via Nuitee
G
Gregorio • couple • ec
9
BUENA EXPERIENCIA EN CUENCA
Pros:

LA UBICACION CERCA A TODO.

Cons:

LAS ALHOHADAS SON TERRIBLES, AL COLOCAR LA CABEZA EN LA ALMOHADA SE DOBLAN Y FORMAN UNA U, QUE TAPA TODO EL LATERAL DE LA CABEZA DE LOS DOS LADOS. ESTO OCURRIO CON TODAS LAS 4 ALMOHADAS INCLUSO CON LA QUE ESTA EXTRA EN EL ARMARIO, Y NO SOLO LAS MIAS, SINO TAMBIEN EN EL CUARTO DE MI HIJA

2026-08-24 • via Nuitee
N
Nexar • solo_traveller • ec
10
Pros:

Ubicación

2026-08-24 • via Nuitee
F
Fernando • family_with_children • ec
10
Excelente
Pros:

Limñio

Cons:

Nada

2026-08-23 • via Nuitee
P
Paola • family_with_children • ch
9
Séjour en famille, 2 adultes, 2 adolescents
Pros:

Les chambres communicantes, la piscine, l’emplacement.

Cons:

Le bruit de la route au petit matin.

2026-08-21 • via Nuitee
Z
Zuniga • couple • ec
9
2026-08-20 • via Nuitee
B
Bryam • family_with_children • ec
8
2026-08-20 • via Nuitee
C
Cesar Benildo • family_with_children • ec
10
2026-08-19 • via Nuitee
A
Andres • family_with_children • us
10
Wonderful place and the staff they are from another world
Pros:

Everything at all we liked is wonderful place

2026-08-18 • via Nuitee
C
Claudemir • solo_traveller • br
10
Amei
Pros:

Top

Cons:

Quarto grande espaço top

2026-08-17 • via Nuitee
R
Ramiro Gabriel • family_with_children • ec
10
2026-08-17 • via Nuitee
J
Juan Felipe • solo_traveller • co
8
2026-08-15 • via Nuitee
S
soledad • extended_group • cl
10
2026-08-14 • via Nuitee
P
Paola • solo_traveller • us
10
Recomendado.
Pros:

La atencion del.personal de recepcion muy amable, ágil y eficaz.
Limpieza en el cuarto excelente todos los dias con detalles muy ricos.
La comida excelente 👌.

2026-08-14 • via Nuitee