Four Points by Sheraton Cuenca

Hotels
•
Four Points by Sheraton
9.2 (1271 reviews)
Ave. Circunvalación Sur y Ave. Felipe II , Cuenca , ec
+593 7-602-2000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Clean and well-maintained facilities
Varied and tasty breakfast options
Cons:
Noise from the surrounding area
Some amenities were lacking or unavailable

Categories

Cleanliness
8.7
Generally clean, but some complaints about unpleasant odors from the bathroom.
Service
10
Exceptional service, with multiple mentions of staff being incredibly friendly and helpful.
Location
8.7
Good location, though some noise from traffic was noted.
Room Quality
8.7
Rooms generally comfortable, but issues highlighted with noise and some damages.
Amenities
9.2
Pool and other amenities well-received, though some aspects were reported as lacking.
Value for Money
9.7
Overall good value based on the experiences shared, especially with service.
Food and Beverage
8.7
Food was praised, though there were some complaints about the restaurant.
Overall Experience
9.9
Overall positive stay with memorable service but some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:01

Property Description

Luxurious Stay at Four Points by Sheraton Cuenca Hotel

Convenience at Your Doorstep
Located within the largest shopping center in the city, Mall del Río, with direct access to over 200 stores, food court, and cinemas. Perfect for avid shoppers and entertainment seekers.

Top-Notch Amenities
Enjoy a comfortable stay in rooms equipped with modern conveniences like air conditioning, 40” LCD TV, and a coffee maker. The hotel also offers 24-hour reception and room service, catering to all your needs.

Relaxation and Recreation
Unwind at the gym on the terrace, take a refreshing dip in the swimming pool overlooking the city, or pamper yourself at the sauna, Turkish bath, and whirlpool. Perfect for rejuvenating after a day of exploration.

Experience the ultimate blend of comfort and convenience at Four Points by Sheraton Cuenca Hotel. Book your stay now for a memorable getaway.

Important information:

Please note there is a service surcharge of USD $1.68 per night per room (includes taxes).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUE

Location

Guest Reviews

9.2
Based on 1271 reviews
Cleanliness: 8.7
Service: 10
Location: 8.7
Room Quality: 8.7
Amenities: 9.2
Value for Money: 9.7
Food and Beverage: 8.7
Overall Experience: 9.9
R
Ricardo • family_with_children • ec
5
Cons:

las habitaciones no tenian una buena limpieza

2026-08-04 • via Nuitee
J
Juan Carlos • couple • ec
10
2026-08-04 • via Nuitee
M
Maria • couple • ec
9
2026-08-03 • via Nuitee
J
Jorge Roberto • solo_traveller • ec
10
Excelente
Pros:

Excelente todo.

La comida estuvo espectacular.

Cons:

Todo muy bien.

2026-07-24 • via Nuitee
M
Mauricio • couple • ec
8
Genial
Pros:

Todo estaba perfecto

Cons:

El parqueo es muy limitado

2026-07-19 • via Nuitee
A
Andrade • extended_group • ec
9
2026-07-19 • via Nuitee
K
Karen • extended_group • ec
10
Great
Pros:

The property is very clear

Cons:

Nothing

2026-07-07 • via Nuitee
D
Dixiana • extended_group • us
10
Pros:

Muchas gracias por el excelente servicio tanto del personal como de las instalaciones todo limpio una experiencia inolvidable

2026-07-07 • via Nuitee
K
Karen • family_with_children • ec
10
Great
Pros:

Near of the mall and coral

Cons:

Nothing

2026-07-07 • via Nuitee
N
Norma • family_with_children • us
10
2026-07-04 • via Nuitee
C
Carlos • couple • us
10
Great hotel.
Pros:

Excellent breakfast. Great staff. Excellent cook.

Cons:

Everything was perfect.

2026-07-03 • via Nuitee
S
Saulo • solo_traveller • pe
8
Pros:

Las instalaciones del hotel son de lo mejor!! Con muy buen mantenimiento

Cons:

El ruido (que es un factor externo que genera la vía rápida cercana)
La luz exterior y lamentablem la habitación no tiene blackout, solo una cortina transparente y la luz del mall del sol ingresa a la habitación.
Me parece mal que un hotel de esas características no tenga una cortina adecuada que cubra bien la luz.

2026-07-02 • via Nuitee
J
Juan Claudio • solo_traveller • us
7
2026-06-29 • via Nuitee
R
Ronny • couple • ec
10
Excelente
Pros:

Atención impecable, buena área húmeda temperada y la excelente ubicación

Cons:

N/A todo excelente

2026-06-26 • via Nuitee
M
Mayra • solo_traveller • ec
10
Pros:

Ubicación

Cons:

.

2026-06-23 • via Nuitee
M
Marlon • extended_group • ec
10
Excelente
Pros:

bien

Cons:

nada

2026-06-15 • via Nuitee
V
Vinicio • family_with_children • ec
9
excelente
Pros:

Desayuno piscina, cama todo estuvo muy bueno y comodo para disfrutar en familia y para salir al mall del rio y del alto caminando para distraerse

Cons:

todo estuvo bueno

2026-06-12 • via Nuitee
A
Alberto • family_with_children • ec
10
2026-06-11 • via Nuitee
E
ENA • couple • ec
10
2026-06-11 • via Nuitee
S
Santander Ayala • solo_traveller • ec
10
2026-06-10 • via Nuitee