The Ritz-Carlton, Koh Samui

The Spa here is an incredible experience! We came 2x in 4 days!
Angie & Fon were our massage therapists and they did an amazing job for our couples massages.
Dawnii has also been another great person who has provided 5 star service the entire stay.

5 stars. Book this!

The Ritz-Carlton is one of the benchmarks of luxury hospitality, and for that reason, we believe the same high standards should be consistently maintained wherever in the world the brand is represented.

Overall, we very much enjoyed our stay. The food was excellent, most of the staff were genuinely kind and welcoming, and our room — especially the private pool — was incredible.

On a very positive note, every member of the housekeeping team who looked after our room was absolutely wonderful — incredibly kind, attentive and deserving of five stars.

We were also genuinely touched by the beautiful gesture of the hotel offering us two plants to take home. It was unexpected, personal and something we will remember with great affection.

The Ritz-Carlton Koh Samui has enormous potential and can absolutely compete with some of the very best luxury resorts on the island. With greater consistency and more rigorous attention to service standards, the overall experience could truly match the level expected from the Ritz-Carlton name.

We were a group of six coworkers who came to dine together at Pak Tai Restaurant, and we were warmly greeted by Khun Beauty, the Restaurant Manager, and her team.

Throughout the dinner, Khun Beauty provided excellent and attentive service. She was very mindful of every detail, which made our dining experience even more enjoyable. The food was also fantastic! The Miang Kham, Yam Mamuang with Hoi Shell, and Shrimp Cake are definitely highly recommended. 😋

A special thank you once again to Khun Beauty and the lovely staff member whose name I unfortunately can’t remember. She was the one who explained the menu and took our order — very professional and knowledgeable. 😊

Thank you once again, Beauty! We truly enjoyed our evening and will definitely be coming back. ☺️

I don’t know if there is a better experience to be had!!
From start to finish the spa was beyond incredible. The staff were as great as they could be and afterwards, I felt like butter.

I’m going again!!

Great property, amazing facilities, excellent food and we had a great stay.

Heading home today after 8 nights at the beautiful Ritz Carlton Koh Samui, which really surpassed our expectations in so many ways.
We travelled as a group of 9 with older adults, young adults and teens and everyone had a truly wonderful time.
The resort itself is huge, but a network of highly efficient golf buggies bring you around everywhere you need to go. It’s in a peaceful location between Fisherman’s Village and just outside Choengmon, with the bustling Chaweng strip is about a 20 min grab ride away. So all in all, location is brilliant if you are happy to jump in an inexpensive taxi to get to the action or stay at the hotel for some quiet luxury.
What we loved:
1. Rooms are really huge, incredibly well appointed and spotless. We had 2 rooms for our family and were given 2 beautiful rooms beside each other. Block 6 is quite handy as you can easily walk to the breakfast room and even the pool/beach from there via the stairs. But equally, no issue to get a buggy if you can’t hack the walk in the heat.
2. The evening food is really excellent. We ate at the beach restaurant (complete with fantastic fire show!) and also the street food night, which we thoroughly enjoyed. It’s a little pricy, but ok for a few nights when you are balancing with cheaper options nearby. Lunch food is also good and reasonable value for money (for a 5 star) but we got a little bored of it after a few days and opted to go out a couple of times.
3. While the pool and beach area are not big for the size of the hotel, we never had any problem getting beds no matter what time or day. The beach area sand is quite corse, which seemed to put people off, but we didn’t mind it and loved the vibes at the beach. Fabulous views.
4. The staff are really what make this place. So incredibly kind and accommodating. Too many people to mention, but a special shout out to the lovely Jam from Sea Breeze and also Jeb from the bar beside Shook. Tee, the front of house manager was also so lovely. They all went out of their way to make you feel special. Khop khun ka!!

The small niggles are ones that other people have highlighted
before:
1. The lack of air con at breakfast is a bit problematic. At peak times, it’s really hot and sweaty… so good to hear that this will be resolved in the future. Another idea is to have more self serve coffee machines. It’s all served by staff, who really do their best, but when it’s busy, you are sometimes waiting for your coffee.. so a mix of self serve and barista coffee would be great. (There is a take away machine outside the breakfast rooms, but some inside also would be helpful)
2. Not a complaint- but a suggestion is that a more proactive service at the pool area would be good. I’m probably being picky (since everything else was truly 5 star), but I’ve stayed at 5 star hotels before where staff come around and offer drinks, maybe bringing cold towels or complimentary fruit/ice cream etc. this felt a little bit lacking here. You could call staff over, but especially at the beach area, they don’t really come down to check if you wanted anything. There is unlimited self serve complimentary water by the pool/beach (and in the rooms and at lunch btw, which was amazing), which is a really nice touch. But for me improving the service at the pool/beach would be a small fix to really elevate the experience.
Overall, we had a really genuinely fabulous stay and I would not hesitate to recommend the Ritz Carlton Koh Samui to anyone.
Thank you again to all the staff and to the new hotel GM, who I feel has a great vision to bring the place to the next level!

Just realised I forgot to leave a review from last winter. Oops. This hotel is great. Although spread out over a large area, it made for nice little (~7 mins or so) walks from our room to the restaurants or beach. You can always get a shuttle. Loved the design (it’s modern 4S, not a stuffy old one), the beach staff were impeccable, good and drinks great. Loved the little private beach. And on checkout having eaten and drunk tons all week I genuinely thought they got my bill wrong by a (USD or GBP) decimal point but they hadn’t. So it’s also great value. We’ll definitely go back, and we really prefer Koh Samui to say Phuket vibes.

We had the perfect honeymoon at the Ritz-Carlton Koh Samui. It has beautiful rooms, great food and excellent facilities, but it is the quality of service, above all, that makes it such an exceptional place to stay; the place we had the best holiday we’ve ever had.

We stayed in one of the ultimate pool villas with an unrestricted ocean view. If you can afford it, is most definitely worth it, as you can see nothing but ocean from wherever you are: living area, bedroom, bathroom, etc.

The room had everything we could need, together with a whole host of small touches from blackout doors for the bedroom to complimentary mosquito sprays (their approach to mosquitos is particularly robust, with resort-wide mistings taking place every few days to keep them away). They knew it was our honeymoon and so both in the room on arrival and throughout our stay there were a series of things in our room and in restaurants we ate at to congratulate us, including cards, chocolates and fruit.

The food is excellent. There is a very wide choice of foods for breakfast and nothing you could want that is not on offer. There are also a series of great restaurants including a thai restaurant, Indian restaurant and meat/fish grill restaurant, that all provided excellent food. A particular favourite for us was the One Rai restaurant, where Chef Armaan’s food was some of the best Indian food we have eaten in any country, particularly the murgh malai tikka, dum chicken biryani and naan breads. We ended up eating there 3 times. The Thai street food market they put on is also very much worth going to for a wide range of food and good entertainment.

There are lots of activities you can take part in every day. Particularly good are the Muai Thai classes, where Mick and Sean are very good, fun teachers. The main pool is large and does not get too crowded whatever time of day it is, and the gym is nicely designed and similarly not busy. There is an excellent buggy service that is available at a moment’s notice and transports you from location to location if you are feeling it is hot or somewhere is too far to walk. We stayed for 10 nights and during that time there was also several events the resort put on to give guests free cocktails and canapes.

It is however the service that makes the Ritz Carlton Koh Samui so exceptional. At every position across the resort the staff go above and beyond to ensure you have everything you need. Beginning with Tee, one of the managers, who gave us her number, made lots of good local recommendations, was contactable at all times if we needed anything and ensured we were always taken care of. Chef Nan, the resort’s pastry chef, has a lovely, bubby personality and made a huge range of delicious pastries (orange chocolate madeleines being a particular favourite), circulating round tables in the mornings to ensure you were having a good stay. Ping was also great at breakfast and around the resort ensuring you had everything you need.

In some ways it is unfair to single out particular people as the standard of service is so high across the board, but special shout-outs also have to go to Yok and Raj at One Rai who were very attentive and provided great conversation, as well as Wannisa, Megan, Mai and Immie.

But throughout our stay, everyone was excellent and we could not have asked for more, hence it being the perfect honeymoon. Choose the Ritz Carlton for your Koh Samui stay – you won’t regret it.

Pros:
• the rooms are very comfortable and spacious, with good size balconies.
• there’s a wide variety of food available and, if you choose to use it, room service is prompt.
• to be fair, the management are so an excellent job of addressing any issues you might have.
• the staff are very friendly and, perhaps with the exception of some at breakfast, attentive.
• the tennis court is in decent nick, with rackets, balls, towels and cold drinks readily available gratis (you’ll need the later two!)
• our lad says the hymn way in good condition.

Cons:
• we didn’t accept the first room they offered us as it hadn’t been cleaned properly and the ceiling was clearly letting in water. Our second for the kids room wasn’t available forty five minutes after it should have been.
• on a couple of occasions our food order or the subsequent bill were incorrect.
• don’t go into the sea without shoes on of some description. There are razor sharp rocks just under the surface until you have swum out a good distance and the warning signs aren’t obvious. Best to stay by the pool unless you're using the kayaks
• the level of service at breakfast was hit and miss, especially if you wanted a coffee or an omelette - they take ages !

Conclusion:

This is a more than decent place and I would have given a higher rating if the breakfast situation was more organised, but it’s clearly nearer to ‘good’ rather than ‘very good’.

Absolutely fantastic. The property is beautiful, the standard rooms are extremely spacious and the staff is the friendliest we have come across in Thailand. Food in the resort is expensive, and the beach is not really for swimming due to large rocks (but makes for nice scenery). Would definitely come again.

Excellent hotel truly a five star hotel experience, has a great spa pool if you need your peace and quiet and a family pool for the kids. The rooms are big and comfortable and the service is impeccable

Wow. Saying here so thought I’d try a Thai massage. 90 mins with Nok followed by drink, snacks and a lovely chat provided by Saan.

I love a massage but haven’t had one for ages. My neck, back and hips are so tight and uncomfortable so I thought I’d try a Thai one to see if it made more difference.

I have never been so stretched and felt such force before but honestly i feel like a million dollars afterwards. I feel taller and just at peace.

Now for my glass of champagne and crackers as provided in a beautiful chill out space.

Stayed as a family of 4 with 2 older teenagers. We rented a villa with a pool for us and a standard room for the boys. Both rooms were exceptional but the villa with pool made our stay and I would recommend booking one if you can. The main pool is relatively small for the size of the resort (it’s enormous), there is only one swimming pool and not that many sunbeds although the staff were fab at finding us space. Disappointingly there is no adults only pool which I would say is an oversight.
On site restaurants were all fantastic, you pay top prices but breakfast was a miserable experience and felt like eating in a school canteen, noisy, crowded, hot and lacking atmosphere. A case of eating and getting out as fast as possible.
Staff as in all of Thailand could not have been better.

Back from our two week holiday and we are pining after the hotel in a big way. We’ve stayed at many amazing hotels around the world, but this one tops it for us. The peaceful location was what we loved the most - being away from busy built up areas made for the most relaxing holiday. From start to finish, we received some of the best personalised service we’ve ever had. A piece of our hearts will always remain with the wonderful Thai staff who made our holiday so special. We celebrated a wedding anniversary and birthday whilst we were there and we’ve never been made to feel so special, with bouquets of flowers, hand written cards, birthday cakes, towel art, petal baths and greetings from happy faces. The pool staff, spa therapists, ‘sundown’ team, breakfast staff and management were all so lovely. Big shout out to Tee, Ruben, Sasha, Ping, Stamp, Sear and Raj around the pool, staff at the View and our house keeping team. We all felt like royalty! Thank you all so much.
Top tips - it’s easy to use the Grab app for cabs out of the hotel, they arrive in seconds. Buggies around the resort saved us a lot of sweaty moments. Complimentary sundown drinks and canapés each evening 5:30-6:30pm was a lovely way to chat with the staff and watch the sun go down. The View restaurant has was our favourite - incredible view, food and service. There are aircon rooms by the pool for a bite to eat. Lunch by the pool was good value, burger fries and soft drink for 499 baht. Breakfast was amazing, so much choice. We choose to sit in the aircon room because it was hot, but apparently they’re getting aircon in the breakfast room in a couple of months. When you arrive you’d receive a list of complimentary activities - kayaks/SUPs, stretching, Pilates and boxing etc. we also made the Thai garland which was so lovely and relaxing. Thank you also to June for making us a special garland! We stayed in a 2 bedroom suite which was huge! 2 huge bedrooms, 2 huge bathrooms, a living and dining area as well as a balcony the length of the room. The most incredible room we’ve ever stayed in.
My family and I will always remember our time at the hotel fondly. A faultless stay from start to finish.

La gentillesse du personnel et le site