Fivitel Da Nang

Pokoje czyste, dobre śniadania. Hotel jest duży przez co nie jest kameralny. Plusem jest basen i taras restauracyjny na dachu (25 piętro). Możliwość przechowania bagażu do czasu wyjazdu. Polecamy na krótki pobyt.

I had lovely three nights at the hotel. However, the checkout experience was terrible. The reception staff is extremely rude. Took two towels to the swimming pool and left one there by mistake. During checkout, they said you cannot take towels outside the room. So now you need to pay for the towel. I said the towel is still in your premises but they are like “no, it’s a hotel policy. You take towels outside the room so you need to pay”. After paying the money also, the reception guy laughed at me and said I will show you that you didn’t carry any towels to the pool. That was the limit. I had to call the manager then and actually ask her to show the CCTV footage to her staff and make him apologise for saying such things.

We took a hand towel to the swimming pool and while checking out they charged us money

FO TEAM SO GREAT VERY GOOD, COME BACK NEXT YEAR

The staff , pool view and buffet

Everything! Was a fantastic place to stay

Good location and river view

Wonder time with FO team support such as Van , Nhi, Hanh, Van, Lisa, Vy, Julia

For the price, I can't fault this hotel. The service was lovely, the breakfast and coffee were good, and food and drink options were nice with a penthouse pool and resturant plus a pleasant rooftop space. The price of beverages was reasonable and the rooms clean and comfortable. The spa was also really good, and I got a great massage for a good price there. Would stay again!

IT WAS A FINE PROPERTY JUST NOT ON THE BEACH. IT WAS ON THE RIVER.

⭐⭐⭐⭐⭐ Exceptional service and an unforgettable stay!
Our 2-night stay at Fivitel Da Nang was nothing short of amazing. The hospitality here is outstanding; every staff member and special mention to Lisa went above and beyond to ensure we had a comfortable experience.

The hotel itself is beautiful, clean, and well-maintained. Our room was spacious with a fantastic view, and the amenities (especially the rooftop pool area) were a major highlight. It’s in a great location that makes it easy to get around and experience the best of Da Nang. If you are looking for excellent service and a great atmosphere, look no further. We will definitely be back!

The view from my room is very perfect! Love it 🥰🥰

The rooms are large and exceptionally good. The view of the river is excellent from the room windows, at least our balcony had a city view which is nothing special. The location of the hotel is fairly good on the river banks and in an upmarket area and walkable distance from the major river side attractions and markets. Not very far from airport either. Breakfast is average.

We were accused of staining a pillow case, which we had noticed was marked on check in but didn't make a fuss as it looked like an old dye transfer stain that had been washed quite a few times.
This was mentioned to my son and me by Mr Shiny when we went to pick up our key from reception after being out all day. I explained that the stain was there when we arrived but it didn't really bother us so we didn't report it. We were basically told it was our fault and Mr Shiny queried if it was from my husband's hair products, to which I stated my husband does not use any. We were advised that we would not be charged on this occasion, but if it happened again we would be fined the costs for professional cleaning. I stated again that we hadn't caused the stain but Mr Shiny was insistent that we had.
When we went up to our room we found a written warning about the pillow case. At which stage we decided to check our existing bedding that had just been changed by the house keeping staff and found further marks on my son's new bedding.
My husband then returned and we reported this with photo evidence to Mr Shiny who sent housekeeping staff back to our room to change the sheets again.
We decided at this stage that we no longer felt comfortable/Safe staying in the Fivitel even though we'd already paid for a further two nights. We were worried to even put our feet up on the bed in case we got charged for any small marks. We felt really uncomfortable and totally targeted by the staff so booked another hotel through booking.com and checked out straight away.
Please be warned about the housekeeping staff in this hotel, we later read previous reviews of other guests that had experienced similar issues and been charged quite a lot for supposedly stained bedding and towels.
The hotel is not in the best state of repair anyway with lots of carpet stains in our room, plus the fridge in the second bedroom of our apartment didn't work. When you go on a holiday your hotel should be a place of safety and comfort there should be zero tolerance to any staff involved in trying to set up guests to extract fines from them , After a false written warning given to us we felt the Hotel had Ammunition to spring another false Claim against us so we checked out immediately to protect our property and finances , Staff involved in these practices should be investigated and dismissed if found guilty as a warning to others as it's costing guest satisfaction and hotels reputation ,unfortunately you get the usual standard response from hotels we are very sorry ,and a few months later it happens again to the next unfortunate victim.

The room was good, service was fine. The towels were very clean ...centrally located.
Drawbacks
Only 3 bottles(200ml ) were provided for a family of 4....also dining area refused to fill our bottles.