Grand Hotel Bansko - Fitness & SPA

Hotels
8.2 (619 reviews)
5 Glazne Str. , Bansko , bg

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Good amenities
Great food variety
Cons:
Poor cleanliness
Service inconsistency

Categories

Cleanliness
7.78
Mention of cleanliness issues due to noise from the corridor and poor bathroom condition.
Service
8.75
Some reviews indicated staff were not properly trained, but generally reasonable service.
Location
8.29
Location was highlighted positively, though mentioned as a bit far from town.
Room Quality
7.24
Room comfort affected by noise issues and dissatisfaction with the bathroom facilities.
Amenities
9.27
Facilities, especially the spa and pools, were praised across multiple reviews.
Value for Money
7.23
Multiple mentions proposed that the hotel is not worth the price, especially regarding cleanliness issues.
Food and Beverage
8.78
Food quality received positive feedback, with varied options available.
Overall Experience
8.25
Mixed overall review but many enjoyed specific aspects like the spa and overall facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:06

Property Description

Luxurious Accommodation at the Foot of Pirin Mountains

Award-Winning Spa and Wellness Facilities
Indulge in a pampering experience at our spa center with a wide range of treatments and relaxation options, including saunas, hot tubs, and massage rooms.

Family-Friendly Amenities and Activities
From children's pools and playgrounds to gaming clubs and professional animators, we ensure a fun-filled stay for the whole family.

Immerse yourself in the ultimate comfort and entertainment at Grand Hotel Bansko. Book now for an unforgettable experience amidst the beauty of Bansko.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOF

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 619 reviews
Cleanliness: 7.78
Service: 8.75
Location: 8.29
Room Quality: 7.24
Amenities: 9.27
Value for Money: 7.23
Food and Beverage: 8.78
Overall Experience: 8.25
S
Svetlin • couple • bg
10
2026-06-20 • via Nuitee
G
Gabi • couple • bg
10
Незабравим престой
Pros:

Изключително място ,прекрасно обслужване и настаняване, удобства ,прекрасно спа,уникална храна. Просто хората са се погрижили да се изживее една прекрасна и релаксираща почивка

2026-06-17 • via Nuitee
L
Ludmila • family_with_children • bg
8
Приятна почивка
Pros:

Множество басейни, голям СПА, детски кът. Разнообразна пресна храна. Приятна изненада в стаята, а именно купа с пресни плодове и зареденият с бесплатни напитки бар. Всеки ден са ни оставяли една голяма бутилка с минерална вода.
Били сме 3ма човека (2 възрастни +1 дете) в апартамент, който разполага с хол и спалня. Апартаментът е просторен, достатъчен е за трима, но...

Cons:

1. В апартамента липсва шкаф/мебел за поставяне на куфари. Наложи се куфарите да разположим на пода.
2. В хола няма нито клесло, нито стол, а има достатъчно място за осигуряване на повече комфорт.
3. В хола пердетата са тип блекаут не покриват изцяло прозореца и сутрешното слънце светва на спящия в хола на дивана.
4. В банята не са достатъчни закачалки за халати и кърпи - налични са 1 кукичка за халат и 1 кукичка за кърпа за ръце.
5. В банатя е изскубан контакт за включване на сушилка за кърпи.
Апартамент B111. Вероятно, бързали да реновират помещението.

2026-06-15 • via Nuitee
M
Mario • couple • bg
9
Cons:

Не ми хареса това че си гост на хотела и ти изискват такса за автомобила . Всичко друго беше супер !

2026-06-15 • via Nuitee
Румяна • couple • bg
10
2026-06-14 • via Nuitee
I
Izabela • solo_traveller • bg
10
Изабела
Pros:

Всичко е отлично - басеини, стаи, храна, персонал. Комплимент за рождения ден на сина ми - тортичка и шампанско

Cons:

Нямам забележки

2026-06-14 • via Nuitee
L
Lutakova • family_with_children • bg
10
2026-06-11 • via Nuitee
P
parkova • family_with_children • bg
10
2026-06-09 • via Nuitee
S
Silvia • couple • bg
10
Перфектно
2026-06-07 • via Nuitee
K
Karabelyova • solo_traveller • bg
9
2026-06-03 • via Nuitee
H
Hen • couple • il
9
Pros:

Perfect hotel , facilities !!!

Cons:

The staff and workers are not so friendly 😞

2026-06-02 • via Nuitee
Елизабет • couple • bg
9
2026-05-31 • via Nuitee
Методиева • couple • bg
3
2026-05-31 • via Nuitee
D
Dobromir • couple • bg
9
2026-05-22 • via Nuitee
T
TSVETELINA • solo_traveller • it
9
2026-05-21 • via Nuitee
K
Kseniia • couple • bg
7
Good location and plenty of food, although much of it wasn’t very tasty. The room and SPA were very good.
Pros:

Beautiful view from the window, great pools and sauna, and there’s lemon-infused water. The unlimited ice cream is delicious. Tasty pizza. Polite staff. Nice room with a large bed, blackout curtains, and a balcony with a beautiful view. Delicious cocktails. It’s located right next to the bus station.

Cons:

Half of the spa facilities and saunas were not working. The salt room was cold. Children were entering the Pulse Therma area from the pool side, even though it’s not allowed.

The food was also an issue - even though there was plenty of it, all the hot dishes were disappointing: the croutons were cold, the meat was bland, and the spaghetti had almost no sauce.

2026-05-11 • via Nuitee
P
parkova • family_with_children • bg
10
2026-05-10 • via Nuitee
I
Iliyan • couple • bg
5
2026-05-10 • via Nuitee
E
Endrit • extended_group • xk
7
Pros:

Spa is perfect

Cons:

Rooms like in 1950

2026-05-05 • via Nuitee
E
Elena • couple • bg
10
2026-05-04 • via Nuitee