Four Points Flex by Sheraton Osaka Umeda

Hotels
•
Four Points Express
8 (3391 reviews)
1-10-3 Shibata, Kita-ku , Osaka , JP

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location (station, shopping, restaurants, airport limousine)
Clean rooms
Comfortable beds
Good value / affordable
Convenient on-site amenities (laundry, vending, free coffee/water)
Close to theaters and nightlife
Cons:
Notable service failures in at least one stay (WiFi, cloakroom, staff behavior)
Elevator issues reported
Minor room maintenance problems (washlet remote, toothbrush softness, sink size)
Some rooms feel small/claustrophobic
Proximity to drinking/nightlife district may bother some guests

Categories

Cleanliness
8.5
Consistently praised across reviews as very clean; multiple guests note good housekeeping and overall cleanliness of rooms.
Service
6.5
Mixed sentiment: many guests mention courteous, smiling and helpful staff, but there is a significant negative report of poor staff response during a fire, WiFi/cloakroom issues and rude interactions that reduce the service score.
Location
9
Very strong: repeatedly noted as close to Umeda station, shopping, restaurants, theater and airport limousine — a primary strength of the hotel.
Room Quality
7.5
Generally comfortable beds and reasonably spacious for Osaka standards; some guests report small/claustrophobic rooms, cramped sinks and occasional maintenance issues.
Amenities
8
Useful on-site amenities reported (laundry room, vending machines, free coffee/water refills, toiletries); one mention of onsen. Overall convenient but not exceptional.
Value for Money
8.5
Frequently described as affordable and good value for the location and facilities provided.
Food and Beverage
8
Hotel benefits from many nearby restaurants and eateries; some positive mentions of on-site dining options but most praise is for surrounding food choices.
Overall Experience
8
Overall positive guest experience driven by location, cleanliness and value; occasional service and maintenance issues temper the experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 15:38

Property Description

Convenient Location
Located just a 5-minute walk from Umeda station and a 10-minute walk from Osaka station, HOTEL UNIZO Osaka Umeda offers easy access to transportation hubs, making it a perfect choice for travelers.

Comfortable Rooms
Each room is equipped with modern amenities such as a flat-screen TV, safety deposit box, and a private bathroom with complimentary toiletries. The cozy seating area and desk provide a comfortable space for both leisure and business travelers.

24-Hour Service
With a 24-hour front desk and optional massage services, guests can enjoy round-the-clock assistance and relaxation during their stay at HOTEL UNIZO Osaka Umeda.

Book now to experience the convenience and comfort at HOTEL UNIZO Osaka Umeda.

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ITM

Location

Guest Reviews

8
Based on 3391 reviews
Cleanliness: 8.5
Service: 6.5
Location: 9
Room Quality: 7.5
Amenities: 8
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 8
S
Shao-Wen • extended_group • tw
10
飯店裡合作的按摩師傅非常棒，推薦大家可以住宿+按摩，可以緩解日本暴走的疲勞
Pros:

設備乾淨整潔，麻雀雖小 五臟俱全

Cons:

離梅田站走約15分鐘，但其實算是非常方便的地方了！

2026-09-19 • via Nuitee
M
MAH • couple • sg
8
Clean and location
Pros:

Housekeeping

Cons:

nil

2026-09-17 • via Nuitee
K
Katsutoshi • solo_traveller • jp
9
2026-09-16 • via Nuitee
A
Adela del Carmen • couple • es
7
Pros:

La habitación estaba muy bien, aunque es mejor quedarse en la zona de Namba.

2026-09-16 • via Nuitee
M
Martinez • solo_traveller • es
10
2026-09-14 • via Nuitee
A
Ayako • solo_traveller • jp
9
1泊でしたが、快適でした！
2026-09-14 • via Nuitee
美希 • solo_traveller • jp
8
2026-09-13 • via Nuitee
C
chun yin • solo_traveller • hk
10
2026-09-13 • via Nuitee
I
Irina • solo_traveller • ru
8
I enjoyed my stay
Pros:

Excellent value for money. Great location and a nice room! I really enjoyed my stay.

Cons:

There was only one washing machine available (the second one was not working). For a hotel, this is too few.

2026-09-12 • via Nuitee
A
Agnese • family_with_children • it
9
2026-09-11 • via Nuitee
S
SUI KEE MAGGIE • solo_traveller • hk
9
Pros:

bed, pillows, shower, doubled layer of windows.. all are excellent. room facilities are tidy, clean and comfortable. reception is helpful. location is good.

2026-09-09 • via Nuitee
Y
Yuki • solo_traveller • jp
8
2026-09-09 • via Nuitee
T
Takuro • solo_traveller • jp
8
2026-09-07 • via Nuitee
C
Ching Ching • solo_traveller • my
6
It was okay. Good location, close enough to the airport limo bus staion. Close to many restaurants.
Pros:

Room was clean comfortable, it had extra pillows and the necessary amenities were provided at the hotel lobby. Close to airport limo bus and subway station. max 10mins walk.

Cons:

Room cleaning is once every 3 days, so when there is no cleaning, you basically have to put up with the small rubbish bins in the room filling up quickly.

2026-09-07 • via Nuitee
C
Carrie • couple • tw
8
2026-09-05 • via Nuitee
J
Jürgen • couple • de
9
2026-09-05 • via Nuitee
A
Akari • solo_traveller • jp
5
2026-09-04 • via Nuitee
E
Emmanuel • family_with_children • lu
9
Osaka - fin de séjour
Pros:

Les prestation parfaitement en adéquation avec le tarif, chambre très propre, personnel agréable. Je recommande.

2026-09-04 • via Nuitee
I
Ilaria78 • couple • it
9
Pros:

Ottima posizione vicino alle stazioni della metro e ferroviarie; vicino al centro e a ristoranti e negozi; tranquillo e ben servito. Staff gentile e disponibile ci ha aiutato con la spedizione delle valigie all'hotel successivo. Abbiamo cenato anche al ristorante dell'hotel ed era tutto molto buono. Ottimo rapporto qualità prezzo. Decisamente consigliato.

2026-09-04 • via Nuitee
C
Chanel • couple • nz
7
2026-09-03 • via Nuitee