Best Western Plus St. John's Airport Hotel and Suites

Hotels
•
Best Western Plus
9 (982 reviews)
34 Jetstream Avenue , St. John's , ca

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Great location
Cons:
Higher than average prices
Limited breakfast options

Categories

Cleanliness
9.33
Reviews indicate clean and comfortable rooms and facilities.
Service
9.8
Staff described as friendly, accommodating, and helpful throughout various reviews.
Location
9.34
Conveniently located near the airport with positive mentions of the shuttle service.
Room Quality
8.79
Room quality noted as comfortable with good beds, albeit with some comments on coolness.
Amenities
8.82
Amenities like the pool and lounge were positively noted, but limited food options were mentioned.
Value for Money
8.28
Perceived as somewhat expensive compared to other options but balanced by convenience.
Food and Beverage
8.33
Breakfast not included in the room rate and some dishes considered pricey.
Overall Experience
9.3
General sentiment is very positive, with high satisfaction expressed in multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:18

Property Description

Convenient Location
Located just 2 minutes' drive from St. John's Airport and a short distance from downtown, Best Western Plus St. John's Airport Hotel and Suites offers easy access to both the airport and the city center.

Modern Amenities
Each room is equipped with a flat-screen TV, coffee machine, and a private bathroom with complimentary toiletries. Some rooms even feature a cozy seating area for relaxation, ensuring a comfortable stay for all guests.

Leisure Facilities
Guests can enjoy the hotel's on-site pool and fitness center, perfect for unwinding after a busy day of travel or exploring the nearby attractions.

Book your stay at Best Western Plus St. John's Airport Hotel and Suites for a convenient and comfortable experience during your visit to St. John's.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 982 reviews
Cleanliness: 9.33
Service: 9.8
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 8.28
Food and Beverage: 8.33
Overall Experience: 9.3
S
Suzanne • solo_traveller • ca
10
Pros:

Clean room & had a delicious meal in the restaurant.

2026-05-15 • via Nuitee
W
Will Watkins • couple • ca
10
Pros:

Location great. Restaurant food excellent.
Shuttle service from and to airport was great.
Using laundry facilities was a bonus!

Cons:

Everything met or exceeded expectations.

2026-05-15 • via Nuitee
I
Isabelle • solo_traveller • pm
10
Pros:

Tout

2026-05-14 • via Nuitee
G
Gregory • family_with_children • ca
8
Overall it was a great stay! We’d stay again if we weren’t going for the pool.
Pros:

The hotel was beautiful! It felt like we were walking into a resort. The coffee shop was wonderful! The rooms were large and beautiful!

Cons:

The pool wasn’t heated, which was a big disappointment as we booked this hotel to take our baby swimming and she cried as soon as her toes hit the water! It was really cold.

2026-05-14 • via Nuitee
I
Ivany • solo_traveller • ca
7
2026-05-12 • via Nuitee
A
Anna • couple • ca
8
2026-05-04 • via Nuitee
A
arlette • family_with_children • ca
9
$260 for a Hostile Experience
Pros:

The staff is lovely, and I appreciate how nice the place is. We usually go there for the pool, jacuzzi, and slide, since my autistic 5-year-old really enjoys them. We usually leave and head home after 10 p.m., since we live in the city.

Cons:

I’ve stayed at this Best Western before and usually had good experiences, but this visit was extremely disappointing.

At the pool, a man screamed at me, blaming me for not watching a child who wasn’t mine. His son got hurt after going down the slide before another child had exited—something that could have been avoided if he was paying attention. Meanwhile, other parents were on their phones, yet I was singled out and even assumed responsible simply because the child was Black.

Then, a woman accused my son of pulling down her daughter’s bathing suit, which was completely false. I watched closely—her daughters were actually trying to push my son down the stairs and hold him on the platform while he was trying to go down the slide. I had to tell them not to touch him because he could have been seriously hurt. Despite this, she tried to paint my son as the aggressor while presenting her kids as victims. She also repeatedly went to the front desk, complaining and looking for any reason to have us removed, even when nothing was happening.

This reflects a bigger issue—Black children are often unfairly labeled as aggressive or predatory. We’ve seen this before, like the Central Park case where Black kids were falsely accused. It’s a harmful pattern that continues

Later, my son had an accident and peed in the pool. I was mortified and apologized, but was told we shouldn’t have been there at all.

This is not Jim Crow. You cannot tell Black people where they can and cannot go. I paid to be there, just like everyone else, and my child deserves to enjoy these spaces too.

Instead of a welcoming environment, this turned into a racist and hostile experience. I paid around $260 for a stay that left me feeling targeted, disrespected, and unwelcome.

2026-05-04 • via Nuitee
T
tracy • family_with_children • ca
1
Cons:

We booked a room with the best Western with the pool and slide for my daughter‘s eighth birthday to take her best friend and her mom in with us we said from the gecko that there was two adults two kids. They wanted to have a slumber party and a pool party the pool was shut down due to one child being violent. He threw up multiple times in the hot tub the last going off he shut the whole pool and hot tub down and ruined everybody stay by standing on the side of the pool and peeing in it. Nothing was done by the staff multiple complaints were put in and the child was never removed until they had to shut down the whole facility we paid for services we did not get to use. We were at the pool earlier that day we had to leave due to this child came back again after supper to enjoy the pool and again had to leave.

2026-05-03 • via Nuitee
S
Sylvia • solo_traveller • ca
10
Great relaxing and comfortable room.
Pros:

Clean, quiet, shuttle to airport, friendly staff

2026-05-01 • via Nuitee
M
Maryanne • solo_traveller • ca
9
2026-04-30 • via Nuitee
S
solene • extended_group • pm
8
Pros:

Un très beau séjour partagé entre amis et en famille. Mention spéciale au personnel d’étage et du restaurant, d’une gentillesse remarquable et toujours aux petits soins.

2026-04-27 • via Nuitee
J
Judicael • family_with_children • pm
10
2026-04-26 • via Nuitee
T
Trisha-Lee • solo_traveller • ca
10
2026-04-24 • via Nuitee
T
Terri-Lee • solo_traveller • ca
8
Pros:

The beds were as comfortable as a cloud.

Cons:

The elevator was kind of scary as it would shimmy.

2026-04-24 • via Nuitee
Z
Ziya • couple • ca
8
2026-04-21 • via Nuitee
T
Tetiana • family_with_children • ca
10
Pros:

Дуже гарна кровать,я нарешті змогла поспати 😁

2026-04-14 • via Nuitee
D
Dora-Lee • solo_traveller • ca
7
Good location, clean rooms
Pros:

This hotel is walking distance from the airport. The staff are friendly and the rooms clean.

Cons:

I find the cost high especially with breakfast not automatically included.

2026-04-12 • via Nuitee
W
wandering_coonass • Business
10
Very dissatisfied customer
Pros:

I typically don't take the time to leave reviews unless something went exceptionally well or exceptionally bad and unfortunately this trip was EXCEPTIONALLY BAD. I chose to book a king kitchen suite as this was a multi-day stay. Check-in was quick and easy, the staff at this location are always friendly and helpful. Upon arrival to my room I was perplexed to find that it looked as if the bed had slept in as the pillows and bedding were in disarray. The room had obviously not been cleaned very well as there were bits of trash on the floor (food debris, toenail clippings, etc). I did not make a fuss of this and after a long travel day I just wanted a hot shower. I found the shower to have soap scum, several body hairs and live insects which I had to rinse down the drain (there were more live insects in the shower the next day). After my disappointing shower I door-dashed some food since it was pretty late. Part of the reason for booking a kitchen suite was to have access to dishware and utensils. I grabbed a plate to eat my dinner and found food particles stuck to the plate, I then found that this was the case will all of the plates in the cupboard. I also found every drinking glass to be disgustingly filthy, several of them still had what looked like milk rings in them. Sleep was very difficult to achieve in this room due to the amount of outside noise. There were guests hanging out in the hallways holding loud conversations, unattended children that were actually having a foot race in the hallway until 11:30 PM when I had to yell at them to stop because the front desk attendant did not address the issue, I heard other guests having to yell at these kids as well. To the credit of the helpful night-time front desk attendant, he did attempt to stop the other guests from causing disturbances but the night shift at this location is very understaffed.
I've stayed at this location many times and never been completely satisfied with my stay but this stay was absolutely terrible.

2026-04-10 • via Tripadvisor
D
Danielle • family_with_children • ca
7
Great
Pros:

Great location, easy to get to, free shuttle from airport, free parking, really clean and lovely establishment, nice employees and comfortable beds.

Cons:

I didn't like that there was no water supplied for coffee maker or to drink besides tap, there wasn't enough cream or sugar for coffee, there was only one mirror so if someone was using the washroom you couldn't get makeup or get ready, no fan for bathroom. Breakfast wasn't complimentary but the prices for the restaurant weren't bad so.

2026-04-07 • via Nuitee
D
Darcelle • family_with_children • ca
10
2026-04-07 • via Nuitee