Vinpearl Empire Nha Trang, Affiliated by Meliá

Hotels
•
Affiliated by Melia
9.8 (1085 reviews)
44 Le Thanh Ton , Nha Trang , vn

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location near beach and shops
Cons:
Issues with cleanliness in some areas
Minor problems with room facilities

Categories

Cleanliness
8.98
Several reviews mention cleanliness positively, highlighting clean rooms, but there's a concern about musty smells in some areas.
Service
10
Multiple reviews praise the staff's friendliness and helpfulness.
Location
10
Many reviews affirm the hotel is conveniently located near shops and the beach.
Room Quality
9.98
Rooms are described as spacious and comfortable; some issues noted with specific amenities.
Amenities
9.48
Amenities described positively, though there were minor issues reported with room facilities.
Value for Money
9.98
Guests feeling the price is appropriate for quality and service received.
Food and Beverage
9.98
Breakfast variety and quality were highlighted positively in many reviews.
Overall Experience
10
Overall experiences shared in reviews are mostly positive with a few noted concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:23

Property Description

Luxurious Accommodations and Dining
Meliá Vinpearl Nha Trang Empire offers elegant rooms with stunning views, modern amenities, and a choice of two exceptional restaurants serving delectable cuisine.

Relaxation and Leisure
Indulge in ultimate relaxation at the outdoor pool or rejuvenate your senses at the spa with a variety of soothing treatments, ensuring a tranquil stay.

Convenient Services and Location
Benefit from a dedicated 24/7 front desk for all your needs, from booking tours to currency exchange. Located just a short walk from Tram Huong Tower and Nha Trang Centre Shopping Mall, convenience is at your doorstep.

Book your stay at Meliá Vinpearl Nha Trang Empire for an unforgettable experience in Nha Trang!

Important information:

All cots are subject to availability.

Please contact the property for more information

Guests are responsible for self-checking room furnishing and facilities, food/drinks in mini-bar upon check-in and check-out as per regulations of the Hotel.

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Please present the same credit/debit card used to guarantee your booking when checking in / making payment at the hotel.

If you are making payment using another cardholder's credit/debit card, kindly provide the following to the hotel prior to your arrival:
1) Authorization letter with cardholder's signature
2) Copy of the cardholder's card (front and back of card with cardholder's signature)

Please note that hotel may contact the cardholder for verification purposes.

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Room rate is exclusive of Vinpearl Land ticket.Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.8
Based on 1085 reviews
Cleanliness: 8.98
Service: 10
Location: 10
Room Quality: 9.98
Amenities: 9.48
Value for Money: 9.98
Food and Beverage: 9.98
Overall Experience: 10
S
Sally • solo_traveller • au
7
Pros:

Located in the middle of the city.
Stunning city and ocean view from a two bed room suite.

Cons:

I had requested an early check-in through Booking.com. While I understand that early check-in is subject to availability, I felt that little effort was made to accommodate the request.

I returned to the hotel after 3:00 pm, which I was told was the official check-in time. However, it appeared that my room was still not ready. As I had already completed the check-in process earlier, I only needed to collect my room key. Despite this, I had to wait while the receptionist made several phone calls. When I asked whether there was an issue, I was told that a final check was being conducted to ensure everything in the room was perfect before handing over the key. However, after several more calls and a last-minute room number change, it seemed likely that the room was not actually ready at that time.

My concerns were reinforced when I found a mobile phone left behind next to the TV in the room, something that should have been noticed during cleaning. In addition, the bathroom sink was still wet and contained water, suggesting that housekeeping had only recently finished.

Unfortunately, the room conditions were also disappointing. The room was very warm upon arrival, and the air conditioning was not functioning properly in either room. A staff member had to attend and clean the filters before the units began working normally.

I work in customer service myself and understand that unexpected issues can occur. What matters most is how they are handled. Honest communication, a sincere apology, and appropriate efforts to resolve the situation go a long way in maintaining customer trust. In this case, I felt that the communication was not as transparent as it could have been.

Fortunately, this was only a short stay before a late-night flight. Had this been a longer family holiday, the experience would have had a much greater impact on our trip.

2026-05-30 • via Nuitee
Đỗ Thanh • couple • vn
8
2026-05-28 • via Nuitee
T
Tân • family_with_children • vn
8
Pros:

Location is convenient and the staffs are nice

Cons:

Check-in process is very slow. I arrived at 3 PM but I just got the rooms at 4 PM. Although, the check-in time is 3 PM. It is Saturday but it should not be such slow with 5 star hotel

2026-05-27 • via Nuitee
R
Roma • couple • ru
9
2026-05-26 • via Nuitee
R
Roma • couple • ru
9
Pros:

хороший, чистый отель(коих мало в городе) в этой центовой категории точно лучший

2026-05-26 • via Nuitee
B
Benjamin • solo_traveller • gb
8
2026-05-26 • via Nuitee
L
Lam Thuy • extended_group • vn
9
2026-05-24 • via Nuitee
P
Patrick • solo_traveller • ie
3
Pros:

The location

Cons:

The breakfast was not good. Some unhelpful staff. Room was very small. And it's a very large hotel with 40 floors so can be waiting a while to grab a elevator. Swimming pool closes early and also the bar. Overall the hotel seemed to be a soulless experience.

2026-05-23 • via Nuitee
A
Aleksandr • couple • kz
10
Pros:

Живу не первый раз! Все супер

2026-05-21 • via Nuitee
V
Vitalii • solo_traveller • ru
7
2026-05-18 • via Nuitee
N
Nika • couple • ru
10
All is good, many thanks!
Pros:

All is good, many thanks!

2026-05-17 • via Nuitee
M
Minhwa • solo_traveller • kr
7
위치와 시설은 만족 그러나 재방문 의사 없음.
Pros:

조식 수가 풍부하고 맛있었다.
객실이 청결하고 위치가 좋았다.

Cons:

체크인 하는 데 두 시간 넘게 걸리고 체크아웃도 한시간 가까이 걸림.
호텔이 커서 단체가 몰리면 어쩔 수 없다지만 20년 해외 여행 경력 중 이렇게 체크인 오래 걸리는 곳도 처음 본다. 체크인이 꽉 밀렸는데 지나가던 숙박객이 질문하면 끝도 없이 응대해 주는 직원을 보니 왜 오래 걸리는 지 알 것 같았다. 시설이나 위치, 직원의 친절함 등은 만족스러웠으나 체크인 무서워서 다시 못갈 듯 하다.

-부킹닷컴에 아쉬운 점
:예약 당시 부킹닷컴 페이지 오류로 아동 1인 비용이 누락되어 상담원과 상담 후 현장에서 아동 1인 비용을 지불하고 영수증을 첨부하면 환불해주기로 약속함
->막상 호텔에 도착하니 호텔측은 이 상황 전혀 모르고 있고 심지어 아동 1의 비용뿐만 아니라 금액이 하나도 지불되어 있지 않다고 함. 한국에서 통화한 상담사가 말했던 금액과 실제 인보이스 금액도 달랐음. 부킹닷컴 예약 시 카드 정보 제공했지만 결제 하나도 안되어 있고 호텔측은 부킹닷컴에 확인하라는 말만 함. 해외에서 부킹닷컴 콜센터 전번 찾기 나무 어려워 메일로 겨우 소통했고 부킹닷컴은 호텔측과 상의했다 하는데 막상 호텔은 부킹닷컴에 들은 거 없다 함.

- 체크인 대기줄도 길었는데 막상 체크인 하려니 상담원이 말해준 것과 전부 달라 누구 말이 맞는 지도 모르겠고 너무 지치더군요.. 예약 시 생긴 문제는 부킹닷컴에서 좀 더 세심하게 처리해주는 것이 맞다고 봅니다. 체크인하면서 진을 다 빼서 사진 한 장 찍지도 못했네요...

2026-05-15 • via Nuitee
M
Maria • family_with_children • ru
10
Pros:

we enjoyed both the location and the facilities!!

Cons:

room service (cleaning) can 100% be better

2026-05-14 • via Nuitee
T
Tung • couple • vn
8
Đều ổn
Pros:

Vị trí và bữa sáng

Cons:

Thang máy

2026-05-13 • via Nuitee
J
Jenni H • family_with_children • au
10
2026-05-08 • via Nuitee
A
Aleh • solo_traveller • by
10
Pros:

Хороший отель. Находится чуть дальше от первой линии. В более спокойном месте.

Cons:

Всё понравилось.

2026-05-08 • via Nuitee
A
Anna • solo_traveller • ru
10
2026-05-08 • via Nuitee
S
Shohijahon Pardaev • solo_traveller • uz
8
2026-05-07 • via Nuitee
C
Chien • family_with_children • vn
8
Hài lòng.
Pros:

Tốt

2026-05-07 • via Nuitee
A
Alikhan • family_with_children • us
10
2026-05-06 • via Nuitee