Tru by Hilton Garland Richardson

Hotels
•
Tru by Hilton
8.2 (636 reviews)
5055 N President George Bush Hwy , Garland , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean
Staff helpful
Location convenient
Cons:
Cleanliness issues
Inadequate amenities
Poor food quality

Categories

Cleanliness
8.03
Several reviews mentioned cleanliness issues such as cockroaches and less clean conditions this year.
Service
9
Positive mentions of helpful staff and attempts to accommodate guests, despite some issues.
Location
9.04
Location praised in reviews as convenient for events and accessible.
Room Quality
7.99
Reviews indicated problems with room maintenance and comfort.
Amenities
7.52
Pool and hot tub not functioning, dissatisfaction with food options.
Value for Money
8.48
Value is perceived positively despite some drawbacks, as guests pointed to reasonable rates.
Food and Beverage
7.03
Negative feedback on breakfast quality and variety.
Overall Experience
8.5
Mixed experiences noted, with some guests expressing dissatisfaction but still acknowledging positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:26

Property Description

Convenient Location
Located just 11 km from Historic Downtown Plano, Tru by Hilton Garland Richardson offers a prime location for both leisure and business travelers.

Modern Amenities
Enjoy a comfortable stay with air-conditioned rooms, free WiFi, and a fitness centre. The hotel also boasts an indoor pool, hot tub, and a 24-hour front desk for your convenience.

Entertainment Options
Unwind after a long day by playing billiards at the accommodation. With nearby attractions like Gerald J. Ford Stadium and Mockingbird Station, there's always something to explore during your stay.

Experience comfort and convenience at Tru by Hilton Garland Richardson. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: DFW

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 636 reviews
Cleanliness: 8.03
Service: 9
Location: 9.04
Room Quality: 7.99
Amenities: 7.52
Value for Money: 8.48
Food and Beverage: 7.03
Overall Experience: 8.5
L
Luz • couple • us
10
2026-05-29 • via Nuitee
T
Tobias • extended_group • us
7
Pros:

It has a nice location and the staff were very nice

Cons:

Being from Minnesota, we were in town for a graduation and were looking forward to the hot tub and pool but they were closed the whole time. Very disappointing. And our bathroom tiles were falling off the wall and two or three tiles on the floor were loose. The toilet took two to three flushes for anything to go down. Kinda irritating. And having the cleaning room just down the hallway banging shut over and over after we drove fifteen hours was disappointing but I understand.

2026-05-23 • via Nuitee
K
Karin • solo_traveller • us
9
2026-05-12 • via Nuitee
A
Aliya • solo_traveller • us
7
Standard
Pros:

Location, open shower for disabilities, amenities.

Cons:

Smaller options for breakfast, non pork options available, not as clean as before in the room in bathroom, floors, smell.

2026-05-06 • via Nuitee
A
AdoréMariah • solo_traveller • us
10
2026-05-05 • via Nuitee
A
AdoréMariah • solo_traveller • us
10
Cons:

Need more breakfast options

2026-05-05 • via Nuitee
A
AdoréMariah • solo_traveller • us
10
Cons:

Need more breakfast options

2026-05-05 • via Nuitee
B
Bonner • family_with_children • us
7
Pros:

The property was good and in a nice location.

Cons:

The only thing I didn’t like, is that the door to the room I was in didn’t open easy or shut easy. It was hard to open and shut. It is a safety issue for sure.

2026-05-04 • via Nuitee
O
Oneisha • couple • us
5
Pros:

Location, staff was pleasant

Cons:

It was hair in the shower. Water pressure wasn’t up, a weird smell in the room. A ticking sound by the phone none stop. Hot tub was none functional

2026-04-28 • via Nuitee
A
AdoréMariah • couple • us
9
Pros:

Everything

Cons:

Just need more breakfast options overall great stay

2026-04-28 • via Nuitee
C
Cristina • couple • us
10
Enjoy the state. Place is very close to good restaurants lots of places near to go.. very clean
Pros:

Place was very nice and clean very comfortable But I wish the room should have a microwave is needed soo bad

Cons:

Having a microwave i the rooms will be very helpful. Every body need a microwave very useful it will have one

2026-04-28 • via Nuitee
D
David • solo_traveller • us
9
2026-04-22 • via Nuitee
J
Jerry • family_with_children • us
2
This was a pitiful place to stay.
Pros:

TV had Netflix and the rooms were clean.

Cons:

No microwaves or coffee pots in the rooms. Hot tub was not hot and the water was dirty and murky. There was no carpet in the room. It was not a comfortable setting. Staff attempted to excuse my complains stating, “It is not a long term facility”

2026-04-20 • via Nuitee
C
Chandra • solo_traveller • us
10
Pros:

Everyone was very nice

Cons:

In door pool

2026-04-20 • via Nuitee
A
Aspen • couple • us
8
Great stay!
Pros:

It was clean, close to our venue and staff were friendly!

Cons:

No notes honestly

2026-04-17 • via Nuitee
H
Harmon • solo_traveller • us
10
2026-04-11 • via Nuitee
G
gabriel • couple • ca
5
Un séjour mitigé entre un excellent accueil et une propreté irréprochable, mais entaché par l’absence d’eau chaude et de
Pros:

Malgré tout, la propreté générale de l’hôtel était irréprochable et le personnel s’est montré très accueillant et professionnel tout au long de notre séjour. Un service client vraiment apprécié

Cons:

Tout au long de notre séjour, nous n’avons pas eu accès à l’eau chaude et aucun service de ménage n’est venu faire notre chambre. C’est décevant considérant les attentes de base pour ce type d’hébergement.

2026-04-07 • via Nuitee
B
Brittany • family_with_children • us
10
2026-04-03 • via Nuitee
M
Monica • couple • us
10
2026-04-03 • via Nuitee
M
Monica • family_with_children • us
9
2026-04-03 • via Nuitee