Pike & Eel Hotel and Marina

There is a problem when booking with a pet (dog). Although listed as dog-friendly, with a booking system that allows a full choice of rooms, there are restrictions on where guests can stay with a dog and places are limited. We booked and paid for a room that was not dog-friendly and so the actual allocation did not match the room we paid for. A notice to this effect is only available after the room has been booked and paid for (non-refundable). In the event, we were given a room but it was pretty spartan, with hard floors and plain fittings, a bit like putting a bed in a posh kennel. Staff were apologetic but the whole operation seemed a bit amateurish. We had to wait for a night porter to open up on arrival (9:30 on Sunday eve) so no proper check-in or information. When servicing the room, they took away our towels without replacing them (we had to ask at the bar for replacements) and the breakfast was really basic on the second day with no milk, juices or bread laid out and the toaster not working properly. So, it was ok and we were given a free breakfast to compensate for a mis-allocated room but i would only stay again if I could book directly. On the last morning we had hoped to leave at 10am but were effectively forced out early by a worker drilling holes in the concrete just outside our door. Inconsiderate and crass.

Nothing

No ac

That the bar and restaurant closed early on the Sunday

Poor choice of food on the evening ( bank holiday ??)

Noisy in the afternoon with the bar/restaurant patrons.
On the website it states that dogs are free of charge yet we were charged £15 for ours.

The only 1 complaint we had was the other side of the river was public land and the night we stayed there were people having a loud party and very loud music until about 2am wich was annoying as it was a hot day so you needed the windows open.this dose not reflect the hotel though as its out of there control

The general cleanliness of the room was not good lots of spider webs on the ceiling and lights the shower had pink bacteria stains the bed was very low and uncomfortable the general furnishings were low quality and curtains poor the room windows were open to everyone who could walk past or you had to close the curtains completely which was quite depressing overall I would not recommend the property

Rooms have limited power supplies for charging computers and phones.

Breakfast was £15 each, a bit excessive. Being in a building away from the hotel, not good if it’s raining.

There was nothing to not like.

Rooms overall quite clean but a bit tired. Towels had fake tan stains on them. Curtains hanging off curtain rail at one end and stained. Bedding very clean and comfortable apart from a large spider. This is not a luxury hotel but an average hotel.

Needs toilets toothed marque area