The Eccleston Hotel; BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.6 (803 reviews)
156 Prescot Road , Saint Helens , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Soundproof rooms
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good location
Cons:
Cleanliness issues
Noise disturbances
Bathroom maintenance

Categories

Cleanliness
7.86
Several reviews indicated that the rooms had cleanliness issues and were not properly maintained.
Service
9.33
Reviewers praised the staff for being helpful and attentive, particularly during difficult times.
Location
8.87
Guests noted the convenient location and accessibility, contributing to a positive experience.
Room Quality
8.32
Rooms were described as spacious and comfortable, although some cleanliness issues were noted.
Amenities
8.85
The hotel offers a variety of amenities, including a nice restaurant and bar.
Value for Money
8.31
Overall value was positively reviewed, though some guests felt things could be improved.
Food and Beverage
8.36
Food was generally well-received, with some exceptions noted for certain breakfasts.
Overall Experience
8.93
Generally positive experiences were reported, with a few notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:21

Property Description

Luxurious Accommodation:
Experience a stay at The Eccleston Hotel; BW Signature Collection in Saint Helens, where luxury meets comfort. Indulge in elegantly designed rooms with modern amenities, including a flat-screen TV and a kettle for your convenience.

Convenient Location:
Situated just 700 meters from Knowsley Road and 1.3 km from St Helens Rugby Ground, our hotel offers a prime location for sports enthusiasts and travelers alike. Additionally, with John Lennon Airport only 14 km away, your journey to and from the hotel is made effortless.

On-Site Bar:
Unwind and socialize at our on-site bar, the perfect place to relax after a day of exploring the city or attending events. Enjoy a refreshing drink in a cozy atmosphere before retiring to your comfortable room.

Book your stay at The Eccleston Hotel; BW Signature Collection now for a luxurious and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 16 years old stay for £10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 803 reviews
Cleanliness: 7.86
Service: 9.33
Location: 8.87
Room Quality: 8.32
Amenities: 8.85
Value for Money: 8.31
Food and Beverage: 8.36
Overall Experience: 8.93
L
Lillian and Andy • solo_traveller • gb
10
Pros:

Everything

Cons:

Nothing

2026-05-26 • via Nuitee
A
Anne • solo_traveller • gb
9
Hotel clean and friendly,good bus service to the town , which was not worth visiting. But world of glass was well worth
Pros:

Very friendly staff

Cons:

No make up room service

2026-05-25 • via Nuitee
C
Chris • solo_traveller • gb
10
2026-05-23 • via Nuitee
R
Rhiannon • couple • gb
10
2026-05-23 • via Nuitee
R
Rhiannon • family_with_children • gb
10
2026-05-23 • via Nuitee
R
RITA • extended_group • gb
8
Just right for what we wanted for our short stay.
Pros:

Location & parking good. What food we had was very good. Restaurant was used by locals both for breakfast/ lunch & dinner which is always a good sign. Beds comfortable. Good price. There is no lift to the rooms for those with walking difficulties.

Cons:

If I have to criticise anything, maybe the corridors & stairs could be hoovered each day.

2026-05-22 • via Nuitee
N
Nelio • solo_traveller • gb
10
2026-05-21 • via Nuitee
G
Gilberto Eduardo • couple • de
1
Never ever again .
Pros:

Ehrlich gesagt kann man dieses Hotel kaum beschreiben – und das leider im negativen Sinne.

Cons:

Zunächst einmal beginnt das Problem bereits bei der Ankunft: Eine richtige Rezeption gibt es nicht. Man betritt lediglich einen Pub und wird von einem Barkeeper empfangen. Von außen gibt es keinerlei Beschilderung, die darauf hinweist, dass sich hier überhaupt ein Hotel befindet.

Das Zimmerfenster führte direkt zu einer Terrasse, die problemlos zugänglich war. Dadurch entstand keineswegs ein sicheres Gefühl, da theoretisch jeder über die Terrasse bis ans Fenster gelangen könnte.

Die Treppen zu den Zimmern sind extrem steil und für Personen mit eingeschränkter Mobilität praktisch nicht nutzbar. Die Kommunikation mit dem Hotel war ebenfalls enttäuschend – eine Anfrage bezüglich eines Early Check-ins wurde komplett ignoriert.

Für einen Late Check-out wurden zusätzlich 20 Pfund berechnet, was angesichts des gesamten Zustands und Services des Hotels völlig unangemessen erscheint.

Das Frühstück war geschmacklich sehr enttäuschend. Im Badezimmer befanden sich lange Haare an der Wand, und die Matratze wies gelbliche Flecken auf.

Abschließend frage ich mich ernsthaft – beziehungsweise stelle diese Frage auch an Booking.com –, wie dieses Hotel jemals vier Sterne erhalten konnte.

2026-05-17 • via Nuitee
D
David • solo_traveller • gb
9
Attended this venue for attendance of a function it suited me as the function was close.
Pros:

Excellent service politestaff who bent over to please.

Cons:

Very little dislikes to mention

2026-05-17 • via Nuitee
M
Mcdermott • solo_traveller • gb
9
2026-05-13 • via Nuitee
M
Mcdermott • solo_traveller • gb
9
2026-05-13 • via Nuitee
K
Kerri • couple • gb
7
Excellent staff and dining experience
Pros:

Excellent staff, very friendly and attentive. Breakfast from the menu was also excellent and we dined one evening too.

Cons:

We had a room at the back above the outside seating area which was slightly bigger so it was nice, however on a weekend above functions it was very noisy.

The towels need replacing - ours had holes in them which was a shame as everything else in the room was great.

2026-05-11 • via Nuitee
F
Fatouma • solo_traveller • gb
9
Lovely place to stay!
Pros:

Perfect location, comfortable and spacious room, healthy and nice meals.

2026-05-06 • via Nuitee
S
Suzanne • extended_group • gb
6
I only slept, showered and had breakfast there. The staff were very friendly but it was overpriced
Pros:

The very friendly staff. Refurbished modern bathroom. Comfortable bed with a warm light duvet in a perfect temperature room. Choice of continental (fresh croissants), yoghurt, cereal, fresh fruit or a selection of cooked options.

Cons:

Felt like it hadn`t been vacuumed very well. Towels were refreshed for the second day, but the bed wasn`t made, even though I offered the (very friendly) cleaner to come in and do the room rather than wait until I went out. Being on the main road, unfortunately, I couldn`t have the window open at night.

2026-05-06 • via Nuitee
M
Mcdermott • solo_traveller • gb
9
2026-05-04 • via Nuitee
M
Michelle • solo_traveller • gb
6
Pros:

Comfy bed.
Reasonably clean.
Food was lovely.
Car park attached.

Cons:

Check in was long.
Workers were not attentive, walked past me loads on arrival, noone let me know they would be with me soon despite looking over at me several times.
Again long wait to pay for dinner and staff not letting us know they had seen us.
Bathroom was abit smelly of sewerage.

2026-05-04 • via Nuitee
T
Tom • solo_traveller • gb
10
Pros:

Everything! Staff are always friendly and efficient. Food in the restaurant is Excellent. Really good breakfast aswell. Room is always as described and spacious…and everything works, which isn’t always the case in some places. Have stayed here 3 times now and will stay again in the future. Very good value for money.

2026-05-02 • via Nuitee
D
David • solo_traveller • gb
5
Not a great check in by any means. But staff friendly and helpful and room was comfortable overall.
Pros:

Comfortable room & friendly helpful staff

Cons:

Room was full of flies when I checked after window had been left open on a hot day. Friendly & helpful staff helped me to quickly move room. New room smelled immediately of smoke and had to be sprayed (no other rooms available). Staff mentioned chefs had been smoking in area below room window. I was told check out was 11am, cleaners knocked on my room at 10.45, which was annoying to feel rushed on check out when I had so much hassle checking in.

2026-04-28 • via Nuitee
L
Leanne • solo_traveller • gb
5
Pros:

Room size was great and bed was comfy

Cons:

Very noisy, shower was cold and little to no pressure

2026-04-26 • via Nuitee
C
Chatan • solo_traveller • gb
10
Great place to stay
Pros:

Lovely room and very spacious (room with sofa bed in) and very clean. Stayed here a couple of times now, same room...and love it

Cons:

N/a

2026-04-25 • via Nuitee