Sheraton Makkah Jabal Al Kaaba Hotel

Hotels
•
Sheraton
8.4 (5279 reviews)
Jabal Al Kaaba , Makkah , sa

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Children allowed

Facilities

Meeting rooms
Express check-out
Electric car charging station
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Good cleanliness
Professional staff
Nice breakfast
Convenient location
Cons:
Roadblocks affecting access
Inconsistent amenities
Food delivery issues

Categories

Cleanliness
8.24
Overall cleanliness was appreciated, but there were some specific complaints about maintenance.
Service
9.01
The staff were described as professional, welcoming, and accommodating.
Location
8.55
Conveniently located close to the Holy Mosque, but roadblocks on Fridays impacted accessibility.
Room Quality
8.4
Rooms were noted for being clean and spacious, though some expected amenities were missing.
Amenities
8.03
Facilities were smaller than expected, and some amenities were unavailable.
Value for Money
8.49
Overall value considered fair, though some mentioned expensive in-room dining options.
Food and Beverage
8.04
Breakfast was highly rated, but issues with food service delivery were noted.
Overall Experience
8.41
A generally positive experience marred by a few significant inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 00:02

Property Description

Experience unparalleled hospitality at Sheraton Makkah Jabal Al Kaaba Hotel, where comfort meets convenience in the heart of Makkah.

Prime Location
Nestled within 1 km of the iconic Abraj Al Bait and only 570 m from the revered Masjid al-Haram, our hotel is connected by a private 60 m pedestrian bridge, ensuring effortless access to these sacred sites.

Culinary Delights
Savor a diverse array of flavors with our buffet breakfast and dine at our two exceptional restaurants, Asia Restaurant and Al Ferdaus Restaurant, offering mouthwatering dishes that cater to every palate.

Warm Hospitality
Our friendly staff, proficient in Arabic, English, French, and Indonesian, are dedicated to making your stay unforgettable, providing assistance and guidance around the clock.

Don’t miss the opportunity to create lasting memories—book your stay at Sheraton Makkah Jabal Al Kaaba Hotel today!

Important information:

Los niños menores de 12 años se alojan gratis si duermen en la cama de sus padres.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 12 years old and over stay for SAR 100 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 5279 reviews
Cleanliness: 8.24
Service: 9.01
Location: 8.55
Room Quality: 8.4
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 8.04
Overall Experience: 8.41
عزيز • couple • sa
7
Pros:

كل شيء اعجبني

Cons:

موقعه
والوصول له في منحدر
وبعد المطاعم والماركت عنه

2026-06-16 • via Nuitee
C
Chadi • family_with_children • sa
10
Excellent stay
Pros:

Rooms

2026-06-16 • via Nuitee
M
Mohd Sukri • couple • my
9
2026-06-15 • via Nuitee
M
M Yahya • family_with_children • pl
10
Pros:

The staff were very welcoming and accommodating

2026-06-15 • via Nuitee
S
Sundas • solo_traveller • qa
10
Pros:

Overall suit. It was spacious with good view

Cons:

Nothing

2026-06-15 • via Nuitee
R
Ragad • extended_group • sa
5
Pros:

breakfast and overall room dining was very tasty. Beds are sooo comfortable and clean.

Cons:

location was very difficult by foot and the hotel is very old, everything needs new firnuture.

2026-06-13 • via Nuitee
A
Abdullah • couple • sa
9
2026-06-07 • via Nuitee
هياء • solo_traveller • sa
10
2026-06-07 • via Nuitee
A
Abdalla Mohamed • solo_traveller • ae
10
Was outstanding
Pros:

Outstanding location , staff very friendly and helpful

Cons:

N/A

2026-06-06 • via Nuitee
محمد • solo_traveller • sa
10
جيد ويعتبر خيار بديل
Pros:

الخدمة وتعامل الموظفين

Cons:

موقعه بعيد نوعا ما من الحرم وكذلك السعر مبالغ فيه مع مساحة الغرفه

2026-06-03 • via Nuitee
S
Suhaila • couple • sa
10
2026-05-31 • via Nuitee
M
Modhi • couple • sa
2
Pros:

تعامل الموظفين

Cons:

موقع الاوتيل سيئ جداً وعدم توفير مواصلات للحرم
ومافي مطاعم توصل للاوتيل حتى تطبيقات التوصيل ماتوصل
ومنيو الاوتيل غالي جداً
تجربه لا تتكرر

2026-05-30 • via Nuitee
M
Maha • couple • sa
5
2026-05-29 • via Nuitee
حصه • extended_group • sa
6
2026-05-28 • via Nuitee
F
Fayezah • couple • sa
7
Walking to Alharam was hard
Cons:

We stayed all do out and nobody cared to check the sign and clean the room!!!!

2026-05-27 • via Nuitee
A
Alzarooni • solo_traveller • ae
7
2026-05-25 • via Nuitee
احمد عبدالرحمن • couple • sa
10
2026-05-25 • via Nuitee
A
Amerah • couple • sa
10
2026-05-25 • via Nuitee
عبدالعزيز • extended_group • sa
10
2026-05-25 • via Nuitee
A
AHMED • family_with_children • ne
10
2026-05-23 • via Nuitee