Sheraton Makkah Jabal Al Kaaba Hotel

Hotels
•
Sheraton
Jabal Al Kaaba , Makkah , SA

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Good cleanliness
Professional staff
Nice breakfast
Convenient location
Cons:
Roadblocks affecting access
Inconsistent amenities
Food delivery issues

Categories

Cleanliness
8.24
Overall cleanliness was appreciated, but there were some specific complaints about maintenance.
Service
9.01
The staff were described as professional, welcoming, and accommodating.
Location
8.55
Conveniently located close to the Holy Mosque, but roadblocks on Fridays impacted accessibility.
Room Quality
8.4
Rooms were noted for being clean and spacious, though some expected amenities were missing.
Amenities
8.03
Facilities were smaller than expected, and some amenities were unavailable.
Value for Money
8.49
Overall value considered fair, though some mentioned expensive in-room dining options.
Food and Beverage
8.04
Breakfast was highly rated, but issues with food service delivery were noted.
Overall Experience
8.41
A generally positive experience marred by a few significant inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 00:02

Property Description

Luxurious Accommodation
Sheraton Makkah Jabal Al Kaaba Hotel offers upscale rooms with stunning views of Masjid al-Haram, just a short walk away. Enjoy comfortable beds and modern amenities for a truly relaxing stay.

Culinary Delights
Indulge in a culinary journey at the hotel's two restaurants, offering a diverse range of cuisines to satisfy every palate. From a hearty buffet breakfast to exquisite dishes at Asia Restaurant and Al Ferdaus Restaurant, your taste buds are in for a treat.

Convenient Location and Multilingual Staff
Situated near major attractions like Abraj Al Bait and Um AlQura University, our hotel provides easy access to key landmarks. Plus, our friendly staff fluent in Arabic, English, French, and Indonesian ensures a seamless and personalized experience for all guests.

Book your stay at Sheraton Makkah Jabal Al Kaaba Hotel for a memorable and enriching experience in Makkah.

Important information:

Los niños menores de 12 años se alojan gratis si duermen en la cama de sus padres.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 8.24
Service: 9.01
Location: 8.55
Room Quality: 8.4
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 8.04
Overall Experience: 8.41
E
EYAD • couple • sa
1
Pros:

قريب من الحرم

Cons:

لا يوجد مطاعم + سعر مبالغ فيه

2026-11-07 • via Nuitee
عبدالعزيز • solo_traveller • sa
10
2026-11-04 • via Nuitee
A
Aytin • couple • ca
10
2026-11-04 • via Nuitee
عبدالعزيز • solo_traveller • sa
10
2026-11-04 • via Nuitee
B
Bagautdinov • family_with_children • fr
6
2026-11-04 • via Nuitee
A
Abdulmumin Ahmad • couple • cn
10
2026-11-01 • via Nuitee
A
Ahmed • solo_traveller • us
10
2026-10-28 • via Nuitee
فاطمة • couple • sa
10
تجربة جميلة انصح بها وبشدة
Pros:

كل شئ بداية من الاستقبال للدخول
حتى الخروج
جميع الموظفين في خدمتك
نظافة وسرعة في الاستجابة
هو اختياري في كل مره

Cons:

السيارات في الخارج وكثرتها

2026-10-28 • via Nuitee
S
Syed • couple • ca
9
Good
2026-10-27 • via Nuitee
N
Nader Abdelrazig • family_with_children • ie
10
2026-10-26 • via Nuitee
الوسيدي • solo_traveller • sa
9
2026-10-26 • via Nuitee
N
Nader Abdelrazig • family_with_children • ie
10
2026-10-26 • via Nuitee
N
Nare • couple • fr
3
Pros:

La chambre était belle et la literie confortable

Cons:

Présence de cafard dans la chambre que j’ai signalé, et le service au restaurant et à la réception est très déplorable. Je n’y remettrai certainement pas les pieds.

2026-10-25 • via Nuitee
Z
Zainab • couple • nz
9
2026-10-24 • via Nuitee
R
Ramazan • family_with_children • de
10
Das war alles in Ordnung
Pros:

Sauberkeit

2026-10-23 • via Nuitee
M
Mariam • family_with_children • gb
9
Pros:

Staff were welcoming and paid attention to your requests. The suits were spacious especially the traditional doubles. The entire stay felt like home to home.

Cons:

Triple rooms had no much room to move about. The men in our group were not impressed. The distance to haram wouldn't be so bad If you didn't have to climb to hills. I think this is likely to change once the bridge is opened again.

2026-10-23 • via Nuitee
H
Hamza • couple • sa
6
2026-10-23 • via Nuitee
A
ahmedtlb • family_with_children • mr
5
2026-10-22 • via Nuitee
M
Mohamed • extended_group • fr
10
2026-10-22 • via Nuitee
A
Abdul Rashid • couple • gb
10
2026-10-20 • via Nuitee