Sheraton Makkah Jabal Al Kaaba Hotel

Hotels
•
Sheraton
8.4 (5273 reviews)
Jabal Al Kaaba , Makkah , sa

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Children allowed

Facilities

Meeting rooms
Express check-out
Electric car charging station
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Good cleanliness
Professional staff
Nice breakfast
Convenient location
Cons:
Roadblocks affecting access
Inconsistent amenities
Food delivery issues

Categories

Cleanliness
8.24
Overall cleanliness was appreciated, but there were some specific complaints about maintenance.
Service
9.01
The staff were described as professional, welcoming, and accommodating.
Location
8.55
Conveniently located close to the Holy Mosque, but roadblocks on Fridays impacted accessibility.
Room Quality
8.4
Rooms were noted for being clean and spacious, though some expected amenities were missing.
Amenities
8.03
Facilities were smaller than expected, and some amenities were unavailable.
Value for Money
8.49
Overall value considered fair, though some mentioned expensive in-room dining options.
Food and Beverage
8.04
Breakfast was highly rated, but issues with food service delivery were noted.
Overall Experience
8.41
A generally positive experience marred by a few significant inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 00:02

Property Description

Experience unparalleled hospitality at Sheraton Makkah Jabal Al Kaaba Hotel, where comfort meets convenience in the heart of Makkah.

Prime Location
Nestled within 1 km of the iconic Abraj Al Bait and only 570 m from the revered Masjid al-Haram, our hotel is connected by a private 60 m pedestrian bridge, ensuring effortless access to these sacred sites.

Culinary Delights
Savor a diverse array of flavors with our buffet breakfast and dine at our two exceptional restaurants, Asia Restaurant and Al Ferdaus Restaurant, offering mouthwatering dishes that cater to every palate.

Warm Hospitality
Our friendly staff, proficient in Arabic, English, French, and Indonesian, are dedicated to making your stay unforgettable, providing assistance and guidance around the clock.

Don’t miss the opportunity to create lasting memories—book your stay at Sheraton Makkah Jabal Al Kaaba Hotel today!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 12 years old and over stay for SAR 100 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 5273 reviews
Cleanliness: 8.24
Service: 9.01
Location: 8.55
Room Quality: 8.4
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 8.04
Overall Experience: 8.41
M
Modhi • couple • sa
2
Pros:

تعامل الموظفين

Cons:

موقع الاوتيل سيئ جداً وعدم توفير مواصلات للحرم
ومافي مطاعم توصل للاوتيل حتى تطبيقات التوصيل ماتوصل
ومنيو الاوتيل غالي جداً
تجربه لا تتكرر

2026-05-30 • via Nuitee
M
Maha • couple • sa
5
2026-05-29 • via Nuitee
حصه • extended_group • sa
6
2026-05-28 • via Nuitee
F
Fayezah • couple • sa
7
Walking to Alharam was hard
Cons:

We stayed all do out and nobody cared to check the sign and clean the room!!!!

2026-05-27 • via Nuitee
احمد عبدالرحمن • couple • sa
10
2026-05-25 • via Nuitee
A
Alzarooni • solo_traveller • ae
7
2026-05-25 • via Nuitee
عبدالعزيز • extended_group • sa
10
2026-05-25 • via Nuitee
A
Amerah • couple • sa
10
2026-05-25 • via Nuitee
A
AHMED • family_with_children • ne
10
2026-05-23 • via Nuitee
F
Faisal • couple • sa
2
2026-05-23 • via Nuitee
M
may • couple • sa
6
Pros:

الهدوء

Cons:

بوفيه الفطور عدم التنوع و ضيق المكان و كذلك الذهاب للحرم و الرجعه معه صعب جداً مع حرارة الشمس و عند الرجوع للفندق تصادفنا طلعه متعبه جداً

2026-05-21 • via Nuitee
A
Ahmed • couple • sa
9
2026-05-21 • via Nuitee
محمد • family_with_children • sa
5
2026-05-20 • via Nuitee
A
Alya • solo_traveller • sa
10
Pros:

جميل ونظيف ومرتب وجديد

Cons:

شوي بعيد عن الحرم مايصلح لكبار السن

2026-05-20 • via Nuitee
A
alghanim • couple • sa
1
Pros:

لاشيء

Cons:

لا يأمن للنزيل مواقف سيارات + الاكل سيء للغايه

2026-05-18 • via Nuitee
A
adel • couple • sa
10
2026-05-18 • via Nuitee
S
Saud • family_with_children • sa
8
Pros:

موقعه ممتاز وناسبنا , خمسه دقائق او اقل الى ساحة الحرم , بعيد عن زحمة السيارات

Cons:

الطريق شوية طلعه ونزله الى الحرم

2026-05-18 • via Nuitee
R
Rasa Bahrain • solo_traveller • bh
7
Satisfactory stay
Pros:

The staff were very pleasant and catered to our requests for changing the room assigned to us and upgrading us to an apartment.

Cons:

The hotel needs renovation as it is very old. Also since the hotel is situated on the hill the way back from the haram might be tiring for some.people.

2026-05-18 • via Nuitee
A
Abdullahh • family_with_children • sa
9
2026-05-17 • via Nuitee
H
Hessah • couple • sa
2
2026-05-16 • via Nuitee