Sheraton Makkah Jabal Al Kaaba Hotel

Hotels
•
Sheraton
Jabal Al Kaaba , Makkah , sa

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Good cleanliness
Professional staff
Nice breakfast
Convenient location
Cons:
Roadblocks affecting access
Inconsistent amenities
Food delivery issues

Categories

Cleanliness
8.24
Overall cleanliness was appreciated, but there were some specific complaints about maintenance.
Service
9.01
The staff were described as professional, welcoming, and accommodating.
Location
8.55
Conveniently located close to the Holy Mosque, but roadblocks on Fridays impacted accessibility.
Room Quality
8.4
Rooms were noted for being clean and spacious, though some expected amenities were missing.
Amenities
8.03
Facilities were smaller than expected, and some amenities were unavailable.
Value for Money
8.49
Overall value considered fair, though some mentioned expensive in-room dining options.
Food and Beverage
8.04
Breakfast was highly rated, but issues with food service delivery were noted.
Overall Experience
8.41
A generally positive experience marred by a few significant inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 00:02

Property Description

Luxurious Accommodation
Sheraton Makkah Jabal Al Kaaba Hotel offers upscale rooms with stunning views of Masjid al-Haram, just a short walk away. Enjoy comfortable beds and modern amenities for a truly relaxing stay.

Culinary Delights
Indulge in a culinary journey at the hotel's two restaurants, offering a diverse range of cuisines to satisfy every palate. From a hearty buffet breakfast to exquisite dishes at Asia Restaurant and Al Ferdaus Restaurant, your taste buds are in for a treat.

Convenient Location and Multilingual Staff
Situated near major attractions like Abraj Al Bait and Um AlQura University, our hotel provides easy access to key landmarks. Plus, our friendly staff fluent in Arabic, English, French, and Indonesian ensures a seamless and personalized experience for all guests.

Book your stay at Sheraton Makkah Jabal Al Kaaba Hotel for a memorable and enriching experience in Makkah.

Important information:

Los niños menores de 12 años se alojan gratis si duermen en la cama de sus padres.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 12 years old and over stay for SAR 100 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

Cleanliness: 8.24
Service: 9.01
Location: 8.55
Room Quality: 8.4
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 8.04
Overall Experience: 8.41
S
SIDALI • solo_traveller • dz
9
2026-07-02 • via Nuitee
تغريد • couple • sa
7
اذا طلعت مكة تاني راح اختار فندق ثاني
Pros:

نظافة الغرفة

Cons:

الموقع

2026-06-29 • via Nuitee
S
Sara • couple • sa
8
اشكر موظفين الاستقبال محترمين ومتساعدين جدا❤️
Pros:

1/الفندق سعره لباقي الفنادق ممتاز
الاكل متوسط

Cons:

1/الفندق قريب من التوسعه الجديده ولكن المشكله الطلعه متعبه شوي وما فيه باصات لتنقل

2/ فيه بقعه علي الفرش

3/ الاكل متوسط

2026-06-29 • via Nuitee
طارق • couple • sa
8
2026-06-29 • via Nuitee
M
Mohammed • family_with_children • sa
10
رائع
Pros:

رائع

Cons:

لاشيء

2026-06-27 • via Nuitee
A
Abdullah • solo_traveller • sa
1
Terrible
Pros:

Nothing and they still have not given me my refund

Cons:

Everything was terrible and I will never come back

2026-06-27 • via Nuitee
البندري • couple • sa
8
2026-06-25 • via Nuitee
M
Mahmod • solo_traveller • eg
10
2026-06-25 • via Nuitee
Y
Yıldırım • solo_traveller • tr
9
2026-06-24 • via Nuitee
A
Ali • couple • ae
5
2026-06-23 • via Nuitee
خالد • couple • sa
10
Pros:

الفندق جميل بس الغرف تعتبر صغيرة نوعا ما يا دوبك احصل مكان للشنطة ومكان اصلي فيه والحرم يعتبر قريب بس الرجعه متعبه مره لانها طلعه

2026-06-23 • via Nuitee
H
HAFSA • couple • in
7
2026-06-23 • via Nuitee
A
ABDULRAHMAN • couple • sa
10
مميازه
Pros:

نعم ممتار

Cons:

لا يوجد

2026-06-21 • via Nuitee
عزيز • couple • sa
7
Pros:

كل شيء اعجبني

Cons:

موقعه
والوصول له في منحدر
وبعد المطاعم والماركت عنه

2026-06-16 • via Nuitee
C
Chadi • family_with_children • sa
10
Excellent stay
Pros:

Rooms

2026-06-16 • via Nuitee
M
M Yahya • family_with_children • pl
10
Pros:

The staff were very welcoming and accommodating

2026-06-15 • via Nuitee
S
Sundas • solo_traveller • qa
10
Pros:

Overall suit. It was spacious with good view

Cons:

Nothing

2026-06-15 • via Nuitee
M
Mohd Sukri • couple • my
9
2026-06-15 • via Nuitee
R
Ragad • extended_group • sa
5
Pros:

breakfast and overall room dining was very tasty. Beds are sooo comfortable and clean.

Cons:

location was very difficult by foot and the hotel is very old, everything needs new firnuture.

2026-06-13 • via Nuitee
M
Mobile43532319699 • Couples
8
Good
Pros:

The rooms were spacious agood buffet system

2026-06-11 • via Tripadvisor