Puma Imperial Hotel

Hotels
•
Independent
University Street, Sukhbaatar Square, Ulaanbaatar, 210646 , Ulaanbaatar , MN
976-11319146

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Facilities

ATM/banking
Conference space
Breakfast available (surcharge)
Safe-deposit box at front desk
Free newspapers in lobby
Porter/bellhop
Smoke-free property
Tours/ticket assistance
Braille or raised signage
24-hour business center
See all facilities

Review Highlights

Pros:
Spacious room
Friendly staff
Great location
Delicious breakfast
Cons:
Cleaning issues
Maintenance needed

Categories

Cleanliness
5.79
Shower curtain was missing leading to water spillage; drainage issues in shower.
Service
8.26
Front staff provided bright and welcoming service.
Location
8.3
Conveniently located for city activities; near Sükhbaatar Square.
Room Quality
7.75
Spacious room with kitchenette, comfortable stay.
Amenities
6.78
Limited amenities; better maintenance needed.
Value for Money
7.24
Good value considering location and comfort.
Food and Beverage
7.79
Free breakfast was fresh and tasty; good curry restaurant on-site.
Overall Experience
7.26
Decent overall experience; would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 21:25

Property Description

Convenient Amenities
Stay connected with complimentary wireless internet access and make use of concierge services for a hassle-free stay.

Culinary Delights
Indulge in Mongolian cuisine at Puma or opt for room service. The coffee shop offers snacks, and buffet breakfasts are available daily for a fee.

Business and Events
Benefit from a 24-hour business center, complimentary newspapers, and dry cleaning services. Host successful events with conference spaces and meeting rooms available.

Immerse yourself in the heart of Ulaanbaatar at Puma Imperial Hotel, just steps away from key attractions like National University of Mongolia and Government Palace Garden. Book now to experience comfort and convenience during your stay.

Important information:

  • Cashless payment methods are available for all transactions.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Staff temperature checks are conducted regularly

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

Cleanliness: 5.79
Service: 8.26
Location: 8.3
Room Quality: 7.75
Amenities: 6.78
Value for Money: 7.24
Food and Beverage: 7.79
Overall Experience: 7.26
R
Raul • friends
10
Pros:

The room was very spacious. The staff was friendly and inviting. Also the free breakfast was delicious, it was fresh and tasty. Please keep up the great work you all do. I'm definitely staying at this property again when I bring my mom.

2025-09-10 • via Nuitee
N
Noriko
8
Pros:

深夜のチェックイン・早朝のチェックアウトでしたが、フロントのスタッフの方には明るく対応していただけました。
中心地にあるので行動の拠点として便利でした。
1階にあるカレーレストラン、美味しいです。

2025-09-07 • via Nuitee
D
Daihan
8
Pros:

흠... 그냥 그럭저럭 괜찮음. 청소상태는 그냥보기는 괜찮은데. 세부적으론 별로...
샤워커튼이 없어서 사방으로 물이 튀고, 샤워장은 배수가 안됨.
조식은 조금 아쉬운 정도~.

2025-08-24 • via Nuitee
A
Andrea
8
Comfortable and spacious
Pros:

We had an extremely comfortable stay in a large spacious twin room with a kitchenette.
Location is excellent for central activities in Ulaabaatar.

2025-07-21 • via Nuitee
T
Terje
10
Super beliggenhet
Pros:

Bra hotell, god valuta for pengene. Super beliggenhet rett ved hjerte av byen, Sükhbaatar Square.

2025-07-18 • via Nuitee
J
Jacqueline
10
Pros:

Helpful staff, great location nice room. Could have used a stand alone shower rather than a tub shower.

2025-06-30 • via Nuitee
B
B
8
Pros:

Great stay - had everything I needed for a comfortable night's sleep.

2025-06-23 • via Nuitee
S
Shoko
2
Pros:

このホテルの良いところは立地だけです。設備、スタッフの態度、清掃、どれも中途半端です。

2025-05-16 • via Nuitee
M
Megan
10
Pros:

The staff at this hotel is very friendly- one receptionist went above and beyond and helped me find a dentist when I was in a lot of pain. The hotel itself is a bit older, but it is comfortable nonetheless. It’s a very close walk to Sukhbaatar Square and multiple museums and monuments.

2025-05-05 • via Nuitee
V
Verified traveler
2
Pros:

很旧，不推荐，水还要钱

2025-05-02 • via Nuitee
R
RAFAEL MATÍAS
10
Un buen hotel en el centro de Ulán Bator
Pros:

Perfectamente ubicado en el centro de Ulaanbaatar, personal amable y eficiente, instalaciones adecuadas, cafetería agradable a precios razonables.
El desayuno un poco flojo, pero es una muy buena opción en la capital de Mongolia.

2024-10-17 • via Nuitee
K
KGII
4
Pros:

나이트가 옆어있음. 잠을 못잠.

2024-09-30 • via Nuitee
Y
Yestin
10
Pros:

Helpful, great facilities, great breakfast. Good location

2024-09-22 • via Nuitee
V
Verified traveler
8
Pros:

Nice hotel within walking distance of a lot of shopping, dining, and cultural attractions. Very helpful staff.

2024-09-20 • via Nuitee
Y
Yasuko • family
4
Pros:

２人泊なのに、水、バスローブがひとつずつしかないので電話して持ってきてもらった
その間にTVがつかないし、コーヒーカップはあるのにコーヒーがないことも判明
TVは2人直しに来たけど、だめだね、だけで帰って行った、何それ？
コーヒーもない、と言われたけど、2泊目にはインスタントコーヒー，紅茶が補充されていた、あるんじゃない！
ランドリーバックも2日目にはあった

シングルベッド２つの部屋だったが、一つは体重65キロの夫が寝返り打つとベッドが傾いてしまう最悪なものだった

朝食の始まると聞かされた時間に行くと、すでにたくさんの人が食事をしていて、おかずは補充されず、これまで見たことのない薄っぺらいオムレツに辟易

2024-07-22 • via Nuitee
W
Wen-Jung • family
4
Pros:

We request non smoking room.
But they assigned a bad smell smoking room to us.
And said no room to change.

2024-07-10 • via Nuitee
V
Verified traveler
10
Pros:

Just live here many times. Everything is good. But the WiFi needs to be updated.

2024-05-11 • via Nuitee
R
Randall
2
Pros:

The hotel does not have good communication with Orbitz. I had booked and a confirmation from Orbitz. However when I showed up, the hotel was full. They did find a neighboring hotel. My advice is call the hotel after booking to insure you have a room.

2023-06-26 • via Nuitee
L
Lucas
8
Pros:

Sehr gute Lage im Stadtzentrum beim Sukhbaatar-Platz. Läden und Restaurants fußläufig erreichbar.

2022-09-15 • via Nuitee
L
Lucas
8
Pros:

Gutes Mittelklassehotel. Entspannte Atmosphäre im Hotel, zurückhaltender, aber freundlicher Service.

2022-09-08 • via Nuitee