Hyatt Centric Gran Via Madrid

Hotels
Hyatt Centric
8.9 (3291 reviews)
Gran Via, 31 , Madrid , es

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
High prices

Categories

Cleanliness
8.15
Multiple reviews indicated issues with cleanliness and noise.
Service
9.65
Staff were described as friendly and accommodating, especially in breakfast and requests.
Location
9.65
Reviews highlighted excellent location near key attractions.
Room Quality
8.65
Rooms were generally described as comfortable but some issues with size and noise.
Amenities
9.15
Good amenities including a gym and rooftop restaurant, but some areas for improvement.
Value for Money
7.65
Concerns over pricing and value due to extra charges and service issues.
Food and Beverage
9.15
Positive feedback on food options, particularly for vegetarians and vegans.
Overall Experience
9.15
Overall positive experience but marred by some service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:54

Property Description

Luxurious Accommodations
Indulge in the stylishly decorated rooms at Hyatt Centric Gran Via Madrid, offering city views, 55-inch TVs, and custom-designed furniture for a comfortable stay.

Culinary Delights
Savor a buffet breakfast daily and visit Hielo y Carbón for local meats and an extensive wine list. Enjoy a vermouth or gourmet coffee at Ondas while tapping your feet to lively tunes.

Convenient Amenities
Benefit from a 24-hour gym, free WiFi, and room service. Explore Madrid easily with the hotel's central location and nearby metro station.

Book now for an unforgettable experience at Hyatt Centric Gran Via Madrid.

Important information:

Please note that the property reserves the right to pre-authorize credit cards prior to arrival.

Please note that when booking 5 or more rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for € 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 3291 reviews
Cleanliness: 8.15
Service: 9.65
Location: 9.65
Room Quality: 8.65
Amenities: 9.15
Value for Money: 7.65
Food and Beverage: 9.15
Overall Experience: 9.15
A
Abdallah solo_traveller ae
9
2026-06-13 via Nuitee
B
Bushra family_with_children sa
10
A truly exceptional hotel. The location is unbeatable, the service is outstanding, and I would choose Hyatt Centric Gran
Pros:

The location was absolutely outstanding, right in the heart of Gran Vía and close to everything. The staff were incredibly welcoming, professional, and always willing to help. The service exceeded our expectations, and the overall experience made our stay truly memorable. I would return without hesitation every single time I visit Madrid.

Cons:

Honestly, nothing. Everything was excellent.

2026-06-12 via Nuitee
B
Bushra family_with_children sa
10
2026-06-12 via Nuitee
C
Clifton solo_traveller be
6
Het was redelijk had meer verwacht van HYATT Madrid qua luxe .
Pros:

Locatie was top midden van madrid stad

Cons:

de hotel comfort

2026-06-11 via Nuitee
M
MARIE ANGE - SOULEYMANE couple fr
6
Moyen
Pros:

La situation géographique. Personnel de la réception, accueil et bagages tres gentils.

Cons:

Petit dejeuner moyen avec un personnel désagréable.
La suite etait petite.

2026-06-11 via Nuitee
I
IRIMAR couple br
10
Excelente!
Pros:

Da localização e do atendiemnto gentil dos funcionarios

Cons:

Nada a declarar

2026-06-11 via Nuitee
A
Ali Saheb solo_traveller sa
1
2026-06-09 via Nuitee
E
EVGENY couple ae
8
Cons:

There is no parking at the hotel. Noisy in the evening from the rooftop bar.

2026-06-08 via Nuitee
G
Gisela family_with_children ar
10
Muy bueno
Pros:

El hotel es hermoso y el personal es súper amable

2026-06-08 via Nuitee
A
Abdulmohsen couple sa
10
شكرا لجميع الموظفين بلا استثناء العاملين في هذا الفندق ولي بإذن الله زيارة أخرى له قريبا
Pros:

اسكن ولا تشاور موقع وإطلالة وخدمة وناس راقية تستحق الصراحة الإشادة خدمات للساكنين اكثر من 4 أشخاص أنت بس وش تامر فيه

Cons:

لا يوجد أبدا الصراحة مكان فخم وخدمات مميزة ويستاهل كل ريال اندفع فيه

2026-06-08 via Nuitee
D
dakak couple tr
10
2026-06-07 via Nuitee
X
Xiaoxin solo_traveller es
10
2026-06-07 via Nuitee
P
Pavlo couple ua
3
No Parking. In booking information about is parking in hotel, but in reality NOO
2026-06-07 via Nuitee
A
Abdalsalam family_with_children ly
8
2026-06-06 via Nuitee
J
Jorge couple nl
8
2026-06-05 via Nuitee
C
cristiane solo_traveller br
10
2026-06-05 via Nuitee
F
Fatima zahra couple ma
10
2026-06-04 via Nuitee
H
Hessa family_with_children ae
10
2026-06-04 via Nuitee
A
adnan family_with_children ca
9
Pros:

Good location

Cons:

Nothing

2026-06-03 via Nuitee
D
David solo_traveller hk
9
Pros:

great location

2026-06-02 via Nuitee