Hyatt Centric Gran Via Madrid

Hotels
•
Hyatt Centric
8.9 (3444 reviews)
Gran Via, 31 , Madrid , ES
+34 918 37 12 34

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
High prices

Categories

Cleanliness
8.15
Multiple reviews indicated issues with cleanliness and noise.
Service
9.65
Staff were described as friendly and accommodating, especially in breakfast and requests.
Location
9.65
Reviews highlighted excellent location near key attractions.
Room Quality
8.65
Rooms were generally described as comfortable but some issues with size and noise.
Amenities
9.15
Good amenities including a gym and rooftop restaurant, but some areas for improvement.
Value for Money
7.65
Concerns over pricing and value due to extra charges and service issues.
Food and Beverage
9.15
Positive feedback on food options, particularly for vegetarians and vegans.
Overall Experience
9.15
Overall positive experience but marred by some service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:54

Property Description

Luxurious Accommodations
Indulge in the stylishly decorated rooms at Hyatt Centric Gran Via Madrid, offering city views, 55-inch TVs, and custom-designed furniture for a comfortable stay.

Culinary Delights
Savor a buffet breakfast daily and visit Hielo y Carbón for local meats and an extensive wine list. Enjoy a vermouth or gourmet coffee at Ondas while tapping your feet to lively tunes.

Convenient Amenities
Benefit from a 24-hour gym, free WiFi, and room service. Explore Madrid easily with the hotel's central location and nearby metro station.

Book now for an unforgettable experience at Hyatt Centric Gran Via Madrid.

Important information:

Please note that the property reserves the right to pre-authorize credit cards prior to arrival.

Please note that when booking 5 or more rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Property Video

Guest Reviews

8.9
Based on 3444 reviews
Cleanliness: 8.15
Service: 9.65
Location: 9.65
Room Quality: 8.65
Amenities: 9.15
Value for Money: 7.65
Food and Beverage: 9.15
Overall Experience: 9.15
A
Abdulrahim • family_with_children • kw
7
Pros:

The hotel was very clean and the furniture feels fairly new and not worn out. They have 2 types of junior suites a normal junior suite and a corner junior suite. The normal junior suite feels like a normal room, so we upgraded ourselves to the corner junior suite and it was amazing. The room was big and spacious. The hotel is located in Gran Via so it’s very busy outside.

Cons:

There was only 2 elevators and there was always a wait.

2026-09-19 • via Nuitee
O
ouzani • solo_traveller • dz
10
Pros:

Tout

2026-09-18 • via Nuitee
D
Dario • couple • co
9
2026-09-17 • via Nuitee
S
Shahad • couple • kw
10
2026-09-17 • via Nuitee
F
Fawaz • extended_group • kw
6
2026-09-16 • via Nuitee
A
Al Rashid • couple • kw
10
2026-09-16 • via Nuitee
K
khaled • family_with_children • kw
10
Exceptional
Pros:

everything was excellent, friendly staff, huge room, very clean, best location in madrid.

2026-09-15 • via Nuitee
C
Catherine • couple • au
10
Good value, in the heart of Madrid . Walk to all the shops and bars
Pros:

Excellent central location , very clean , bright and airy with gran via views

Cons:

None

2026-09-15 • via Nuitee
A
Albandari • couple • sa
10
2026-09-15 • via Nuitee
J
JOSE HORACIO • family_with_children • mx
10
Pros:

Servicio, Ubicación, etc., en general todo excelente

2026-09-14 • via Nuitee
T
Tahani • couple • sa
8
موقع ممتاز وموظفون رائعين مستوى الامن رائع
Pros:

الموقع ممتاز جداً

Cons:

حجم الغرف صغيرة

2026-09-14 • via Nuitee
T
TALIP • solo_traveller • tr
8
2026-09-13 • via Nuitee
Y
Yuliia • couple • pl
10
Pros:

Все было супер, придраться не к чему

2026-09-13 • via Nuitee
P
PARVIZ • couple • dm
6
2026-09-12 • via Nuitee
W
waleed • couple • nz
10
Pros:

Absolutely wonderful experience
A beautiful 5-star hotel with exceptional service, stunning surroundings, comfortable rooms,
and the most welcoming staff.
The amazing open-buffet breakfast was absolutely delicious,
with such a wonderful variety to choose from. Everything was perfect from start to finish.
Truly a memorable stay and highly recommended

2026-09-11 • via Nuitee
E
Elad • extended_group • il
10
2026-09-11 • via Nuitee
A
Abdellah • solo_traveller • ma
9
Séjour Familial exceptionnel
Pros:

Emplacement au Centre Gran Via (idéal pour faire du shopping en famille)
La vue panoramique depuis la Chambre
Le confort et staff aimable

Cons:

Manque Piscine

2026-09-11 • via Nuitee
E
Ernesto Carlos • couple • ar
9
Comodidad, excelente ubicación y trato muy bueno con los clientes
Pros:

Excelente predisposición por parte de todos los empleados de hotel

2026-09-11 • via Nuitee
J
Juan ignacio • couple • cl
10
2026-09-11 • via Nuitee
E
Elad • extended_group • il
10
2026-09-11 • via Nuitee