Haven Suite at Jazz

I understand that occasional cockroaches can appear in hot countries, but this was a severe infestation. There were numerous cockroaches under the sink when opening the cupboards, and many in the bathroom—walking freely on the sink, toilet bowl, and even in the corridor leading to the flat. Needless to say, I didn’t sleep well. We would have moved immediately if it hadn’t been so late in the evening and our flight wasn’t the following day; we simply decided to endure it.
This is completely unacceptable, regardless of the low price. Please take immediate action to resolve this, as the situation is unhygienic and intolerable. The flat was generally clean, but I’m fairly certain the bedding wasn’t fresh. It didn’t smell clean, and there was a black stain that looked as though shoes or a suitcase had been placed on top by previous guests.

Internet not working

The WiFi wasn’t great, the air con is noisy. We feel the property needs decorating in areas

It was spot on nothing to dislike

N/A

After paying for a non refundable stay, receiving a long list of rules of stay, one of which basically states they have have the right to enter the apartment for ANY REASON! Also that they have the right to terminate our stay for any reason. In the extensive list it stated reception would need a COPY of our passports but upon arrival we were told we would have to surrender our passports for the duration of stay, even though they took our photos aswell. Passing immigration into the country is easier than checking into the building. We were given a guest pass which was meant to be used as ID but weren't asked to show it once during our 3 night stay. If this is a condition of stay it should be clearly mentioned before payment, especially when it's non refundable.

Apartment has cockroaches as does the hallway as the apartment is on the 45th floor obviously the entire building has an infestation.

The apartment was nice enough but the hassle of checking in isn't worth it, had I known the conditions of stay I wouldn't have booked. I've travelled around the Philippines for over 5 years, staying in a whole range of accommodations from 5 star resorts to budget hotels and even long term rentals and not once had to do more than show my passport upon arrival. Hiding this information until NON REFUNDABLE payment is taken is in my opinion an unacceptable way to do business.

Non air-conditioned elevator.

With some necessory retrofit the room will be a superior place to rent, especially for long term stay. The air conditioner did not work so well, we relied on the fan for cooling, and it (the air conditioner) makes loud noises. The exhaust fan in the restroom did not work either. The washing machine, well, after we complained the landlord fixed it. After our booking we got a long email telling us all those rules, we would prefer that we knew those things before we make the decision for booking, which is not allowed to be cancelled. Also, we do not like the tone in the email mentioned above. In this email, the landlord made excuses about possible slow wifi speed, which we experienced during our stay and hate it. Actually, we stayed in the same building before this booking, and we have great wifi speed. So, we concluded that the landlord did not make an effort to make his wifi worked better.

It met my needs and I would stay there again due to the professional staff.

pretty much everything else.