Ceiba by Masaya Collection

Hotels
9.4 (1179 reviews)
Vereda el Tablon , San Agustín , co

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Great location
Incredible views
Cons:
Noise from events
Occasional issues with hot water

Categories

Cleanliness
9.25
Rooms were found to be immaculately clean and comfortable.
Service
9.75
The staff is described as very kind and attentive.
Location
9.55
The location is frequently praised for its spectacular views and proximity to nature.
Room Quality
9.35
Rooms are described as spacious and comfortable, with great beds.
Amenities
8.95
Amenities include a good restaurant and beautiful grounds, but some guests noted a desire for more facilities like a pool.
Value for Money
9.25
Guests felt the overall experience justified the cost despite a few minor issues.
Food and Beverage
9.45
Food quality was highly praised with delicious meals reported.
Overall Experience
9.65
General sentiment indicates a very positive overall experience with a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:58

Property Description

Tranquility and Adventure Await at Masaya San Agustin

Exquisite Garden and River Views: Immerse yourself in nature's beauty with our lush garden and captivating river views from select rooms.

Entertainment and Activities: Enjoy a game of billiards or table tennis, explore the area with popular hiking and cycling spots, and unwind in our shared lounge.

Convenience at Your Fingertips: Benefit from our 24-hour front desk, airport transfers, tour desk services, and complimentary property-wide WiFi.

Experience the perfect blend of relaxation and excitement at Masaya San Agustin. Book now to create unforgettable memories!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.4
Based on 1179 reviews
Cleanliness: 9.25
Service: 9.75
Location: 9.55
Room Quality: 9.35
Amenities: 8.95
Value for Money: 9.25
Food and Beverage: 9.45
Overall Experience: 9.65
S
Salcedo • solo_traveller • co
8
Tranquilidad
Pros:

La ubicación y comodidad de las cabañas

Cons:

No han tenido en cuenta los accesos a personas con discapacidad

2026-08-12 • via Nuitee
K
katja • solo_traveller • de
10
2026-08-12 • via Nuitee
L
Lenin • solo_traveller • co
10
2026-08-12 • via Nuitee
J
Jose Daniel • solo_traveller • co
1
2026-08-09 • via Nuitee
A
Angel • extended_group • es
10
2026-08-09 • via Nuitee
I
Ingrid • extended_group • nl
10
2026-08-09 • via Nuitee
S
Stefano • extended_group • it
9
2026-08-08 • via Nuitee
K
Katherin • couple • co
10
2026-08-05 • via Nuitee
M
Marianna • family_with_children • it
9
2026-08-05 • via Nuitee
Z
zsuzsanna • family_with_children • be
8
Super nice view and food, but some improvement would be nice.
Pros:

The vue is spectacular, the personal is super nice and the food was very good with a surprising long list of choice.

Cons:

Jacuzzi didn’t work at all : the water pressure is to slow , by the time I managed to fill it (around 1hour30) the water was cold. The shower is the same, they do have a problem with the water pressure. They don’t have any electric outlet in the reception to share for the guest - very strange to have the waiter give you her own charger so I could charge my phone. They seemed very surprised just by the question.
I would have appreciated a water kettle in the room. Since the water in the room is not drinkable, they could provide a bit more than 1 liter for our family of 4.

2026-08-05 • via Nuitee
F
Fabian Andres • couple • co
10
2026-08-05 • via Nuitee
L
Louis • solo_traveller • nl
9
2026-08-04 • via Nuitee
G
Gómez • family_with_children • co
10
2026-08-03 • via Nuitee
G
Gómez • family_with_children • co
6
2026-08-03 • via Nuitee
Y
Yoan • family_with_children • co
10
Unión y amor familiar
Pros:

La conexión con la naturaleza

Cons:

la habitación tenía un olor no muy agradable

2026-08-02 • via Nuitee
M
Maria • solo_traveller • es
10
Pros:

Espai preciós amb una atenció genial, hem estat molt agust. Definitivament es un lloc per repetir

2026-08-02 • via Nuitee
J
Juliana • couple • co
10
En general estuvo super bien
Pros:

La vista es espectacular, en la noche uno puede jugar, tomarse unos cocteles, muy bueno

Cons:

En el desayuno la atención fue demorada

2026-07-23 • via Nuitee
A
Alfonso • solo_traveller • es
9
2026-07-21 • via Nuitee
U
URREGO NOGUERA • couple • co
8
2026-07-20 • via Nuitee
N
Nelson • couple • co
10
Comodidad, buen servicio y una vista hermosa a menos de una hora de San Agustín
Pros:

Ubicación, instalaciones, comida y servicio.

Cons:

No hubo algún disgusto.

2026-07-20 • via Nuitee