The Charles Hotel

Comfy

Getting a parking space a worry as limited,stairs a bit rickety and access from car park awkward

Bathroom very very small and bed crammed into a small space where one side was next to the wall so had to climb out of the bottom. Tv was opposite the bathroom and should have been opposite the bed.

TV didn't work, Light up mirror didn't work. No plug in the sink for washing/shaving. No Floor mat or towel to stand on when I got out of the shower. No cleaning done all week, beds never made or changed, room dirty I had to buy cleaning supplies and clean the bathroom before I could use it. Cleaner knocked my toothbrush onto the bathroom floor and my cpap mask onto the floor and left them, all he did was empty the bin on the 3rd day. cockroach running around room that I had to dispose of. stairs from carpark to reception resembled something from final destination.

The uncleanliness of the hotel stairs carpet. Bed linen was not change, sink , shower room was not cleaned for my time of staying in the hotel . I believe when guests are not in there rooms cleaning should be done instead it was not.

I’ve been fined and my appeal rejected, the booking included free parking but I’m now being threatened with court because I refuse to pay

There is no lift in the hotel so a struggle up the stairs after a full day travelling or being out. The room was basic with a slight musty odour and stains on the carpet. Also, the spiralling metal stairs up to the reception from the car park with poor lighting should be made safer with brighter lights. The TV didn't work and only complimentary coffee was provided but no hot chocolate or biscuites. The bed was not made up.

I couldn't have a coffee in the morning due to no milk. Was a little noisey being on the main road and no fan in the bedroom as was hot even with the window open

The overall condition of the room was unacceptable. The carpets were severely neglected, and the single-glazed windows provided zero sound insulation, making the relentless traffic noise unbearable. Worse still, the bed frame was literally being propped up by a piece of plywood. The living conditions were so poor that I had no choice but to check out on my very first night and find alternative accommodation.

It could do with a lift and deep cleaning

The room i was given was so small, literally a bed and tiny cupboard space, plus there were alot of flies and ants, it may be due to the heat/summer but i stayed before and it was fine, but this time, i tried to ask for a larger room but the staff could not accommodate. Also the room did not have AC and just a small basic fan which kept blowing hot air. The toilet had limescale and the flush did not work fully. I was not happy but the staff are very friendly and overall it is in a good location and the price can be reasonable. Maybe just my luck on that ocassion that it didnt work out.