Kigaliview Hotel & Apartaments

Hotels
•
Independent
6.4 (5 reviews)
KN 154 Street, biriyogo, Kigali, KIGALI, 5361 , Kigali , RW
250-78-781533303

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Facilities

Free breakfast
Fitness facilities
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Continental breakfast
Designated smoking area
See all facilities

Review Highlights

Pros:
Good service
Cons:
No gym

Categories

Cleanliness
6.4
Standard quality for this hotel tier.
Service
8.8
Positive mention in review ('Good service'); staff described as helpful/attentive, rating elevated to reflect praised service.
Location
6.4
Standard quality for this hotel tier.
Room Quality
6.4
Standard quality for this hotel tier.
Amenities
4
Negative mention: 'No gym' reduces the amenities score due to missing fitness facility.
Value for Money
6.4
Standard quality for this hotel tier.
Food and Beverage
6.4
Standard quality for this hotel tier.
Overall Experience
6.4
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-02 15:08

Property Description

Recreational Amenities
Enjoy the outdoor pool and fitness center during your stay for some relaxation and exercise.
Dining and Drinks
Indulge in delicious meals at the restaurant and make use of room service. Unwind with a drink at the bar or poolside bar.
Complimentary Services
Benefit from complimentary wired and wireless internet, continental breakfast, and valet parking.
Contact us today to book your stay at Kigaliview Hotel & Apartments for a memorable experience in Kigali!

Important information:

  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • At check-in, guests must provide a record of full COVID-19 vaccination.
  • Guests providing vaccine records must have received complete COVID-19 vaccination at least 1 days prior to check-in.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Covid

    Guests must provide proof of COVID-19 vaccination

  • General

    Cashless transactions are available

  • Health & Safety

    Guests must provide health documentation

See all policies

Location

Guest Reviews

6.4
Based on 5 reviews
Cleanliness: 6.4
Service: 8.8
Location: 6.4
Room Quality: 6.4
Amenities: 4
Value for Money: 6.4
Food and Beverage: 6.4
Overall Experience: 6.4
A
abdullahi • couple • us
10
Nothing else
Pros:

Good service

Cons:

No gym

2026-03-25 • via Nuitee
A
Aletta • extended_group • se
10
2026-02-23 • via Nuitee
A
Admire
2
Pros:

When i arrived they were fully booked and pretended to have not received my booking

2024-11-06 • via Nuitee
D
Davinia • young couple • gb
6
For an express night
Pros:

The views

Cons:

The toilet light was not working properly, the toilet roll was broken, and in the hall they had music playing quite loud until late

2024-04-14 • via Nuitee
J
Jonathon • solo traveller • us
7
Good
2024-02-21 • via Nuitee
N
Nina • solo traveller • ng
9
Superb
2024-02-08 • via Nuitee
A
Antonia • solo traveller • gb
3
Unwelcoming, unsettling and a completely different experience to other hospitality in Rwanda
Pros:

There was a pool

Cons:

It was not very welcoming, there was a leak in my bathroom, staff generally (although not all) were indifferent to the fact you were a guest, room was not what I booked and when I went to settle my bill they put 100USD through the card by mistake instead of about 18USD and wouldn’t put it back on the card instead giving me cash in dollars which I didn’t need and had to change back on my return home.

2024-01-06 • via Nuitee
M
Meenakshi • review category business travellers • in
1
Please do not go with this hotel
Cons:

I had an extremely negative experience with Kigali View Hotel that I feel compelled to share. My stay at this establishment was nothing short of a disaster.

First and foremost, they charged us an exorbitant amount for our stay, far beyond what was reasonable for the services provided. To make matters worse, they failed to deliver on any of the services we expected, leaving us feeling cheated and taken advantage of.

What's most concerning is the complete lack of communication and accountability from the hotel. They ignored our attempts to contact them, not responding to our calls or emails. We've been chasing them for the past two months in the hope of finding a resolution, but our efforts have been in vain.

In our desperation for a solution, we even raised the issue with the Rwanda Board. Despite these efforts, there has been no resolution in sight.

I implore anyone considering a stay at Kigali View Hotel to think twice. This establishment not only charges exorbitant rates for subpar service but also demonstrates a complete lack of responsibility and professionalism in addressing customer concerns. Please do yourself a favor and avoid this hotel at all costs.

2023-10-09 • via Nuitee
M
Magdalena • group • de
10
Exceptional
2023-10-08 • via Nuitee
T
Thomas • solo traveller • de
6
A good stay near Nyambirando Women Center and the only pedestrian zone with many restaurants
2023-09-15 • via Nuitee
S
Shabeer • review category business travellers • in
2
Very poor
Pros:

The breakfast is good

Cons:

The staff behaviour is worst & rude

2023-08-14 • via Nuitee
K
Kilelu • review category business travellers • ke
2
Very poor
2023-07-22 • via Nuitee
J
James • review category business travellers • gb
6
Mmmm
Pros:

Friendly staff

Cons:

No a/c. Unmodernised bathrooms. Needs upgrading. No bedside lamps for reading in bed.

2023-07-20 • via Nuitee
C
Charles • young couple • fr
4
disappointed but people trying always to the best of poor conditions
Pros:

Nice people, always helpful

Cons:

Poor breakfast, no water and hot water sometimes, internet sometimes not working

2023-07-17 • via Nuitee
L
Loko • review category business travellers • bj
8
Very good
2023-06-19 • via Nuitee
S
Stephen • review category business travellers • ug
7
Good
2023-06-12 • via Nuitee
A
Ann • friends
6
Pros:

Staff was very helpful. Food was good.

2023-05-11 • via Nuitee
D
David • solo traveller • au
6
great location, nice staff, safe and secure
Pros:

excellent location, attentive staff, safe and secure, nice pool, pleasant breakfast, free toothpaste

Cons:

poor wifi, bathroom layout, dated decor, city view blocked by plants and trees, tv in room tiny with bad reception,

2023-04-20 • via Nuitee
H
harry • partner
6
Pros:

Beautiful swimming pool, good staff. The room we stayed in needs to be fixed, none of the window locks worked which made us feel unsafe as the windows were accessible from the outside. The hotel is adding an addition which created a lot of construction noise. This should have been disclosed to us and at least give a "under construction discount".

2023-03-19 • via Nuitee
H
Haider-ke • review category business travellers • ke
6
it was above average but need improvements
Pros:

location is nice, has a great city view and awesome swimming pool, food quality of room service was surprisingly exceptional. very peaceful and quiet embiance

Cons:

the breakfast is not free, If you want to drink water during your breakfast you have to pay for it, however Juice and Hot Beverages are free

2022-10-07 • via Nuitee