Kigaliview Hotel and Apartments

Hotels
5.9 (27 reviews)
NYAMIRAMBO , Kigali , RW

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good service
Cons:
No gym

Categories

Cleanliness
5.9
Standard quality for this hotel tier
Service
7.8
Positive mention: reviewer noted 'Good service', indicating above-average service.
Location
5.9
Standard quality for this hotel tier
Room Quality
5.9
Standard quality for this hotel tier
Amenities
4
Negative mention: reviewer noted 'No gym', which reduces the amenities score.
Value for Money
5.9
Standard quality for this hotel tier
Food and Beverage
5.9
Standard quality for this hotel tier
Overall Experience
5.9
Standard quality for this hotel tier
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 15:05

Property Description

Mountain Views and Modern Comforts
Experience breathtaking mountain views from every room equipped with modern amenities like flat-screen TVs, comfortable bedding, and private bathrooms. Some rooms even feature kitchenettes for added convenience.

Relaxation and Recreation
Unwind by the outdoor swimming pool, maintain your fitness routine at the well-equipped fitness centre, or take a leisurely stroll through the lush garden. The hotel offers the perfect blend of relaxation and recreation for all guests.

Convenience at Your Fingertips
Enjoy 24-hour front desk service, free WiFi throughout the property, and airport transfers for a hassle-free stay. Indulge in delicious meals at the on-site restaurant, sip on refreshing drinks at the bar, and explore nearby attractions easily.

Book now to elevate your stay at Kigaliview Hotel and Apartments.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

5.9
Based on 27 reviews
Cleanliness: 5.9
Service: 7.8
Location: 5.9
Room Quality: 5.9
Amenities: 4
Value for Money: 5.9
Food and Beverage: 5.9
Overall Experience: 5.9
N
Nebojsa Nikolic • solo_traveller • rs
8
2026-09-09 • via Nuitee
A
Asiyah • family_with_children • us
4
The food was amazing and the staff were incredibly helpful but there was no ac in my room and no other option but to sle
Pros:

The food was amazing and the staff were very helpful despite our language barrier!

Cons:

Apparently there was no air conditioning in half the hotel and unfortunately that was the half I was given, there were only fans that were offered but my entire stay I called day and night and was told there were no fans available my entire stay it was very hot and uncomfortable.

2026-09-02 • via Nuitee
A
abdullahi • couple • us
10
Nothing else
Pros:

Good service

Cons:

No gym

2026-03-25 • via Nuitee
A
Aletta • extended_group • se
10
2026-02-23 • via Nuitee
A
Admire
2
Pros:

When i arrived they were fully booked and pretended to have not received my booking

2024-11-06 • via Nuitee
D
Davinia • young couple • gb
6
For an express night
Pros:

The views

Cons:

The toilet light was not working properly, the toilet roll was broken, and in the hall they had music playing quite loud until late

2024-04-14 • via Nuitee
J
Jonathon • solo traveller • us
7
Good
2024-02-21 • via Nuitee
N
Nina • solo traveller • ng
9
Superb
2024-02-08 • via Nuitee
A
Antonia • solo traveller • gb
3
Unwelcoming, unsettling and a completely different experience to other hospitality in Rwanda
Pros:

There was a pool

Cons:

It was not very welcoming, there was a leak in my bathroom, staff generally (although not all) were indifferent to the fact you were a guest, room was not what I booked and when I went to settle my bill they put 100USD through the card by mistake instead of about 18USD and wouldn’t put it back on the card instead giving me cash in dollars which I didn’t need and had to change back on my return home.

2024-01-06 • via Nuitee
M
Meenakshi • review category business travellers • in
1
Please do not go with this hotel
Cons:

I had an extremely negative experience with Kigali View Hotel that I feel compelled to share. My stay at this establishment was nothing short of a disaster.

First and foremost, they charged us an exorbitant amount for our stay, far beyond what was reasonable for the services provided. To make matters worse, they failed to deliver on any of the services we expected, leaving us feeling cheated and taken advantage of.

What's most concerning is the complete lack of communication and accountability from the hotel. They ignored our attempts to contact them, not responding to our calls or emails. We've been chasing them for the past two months in the hope of finding a resolution, but our efforts have been in vain.

In our desperation for a solution, we even raised the issue with the Rwanda Board. Despite these efforts, there has been no resolution in sight.

I implore anyone considering a stay at Kigali View Hotel to think twice. This establishment not only charges exorbitant rates for subpar service but also demonstrates a complete lack of responsibility and professionalism in addressing customer concerns. Please do yourself a favor and avoid this hotel at all costs.

2023-10-09 • via Nuitee
M
Magdalena • group • de
10
Exceptional
2023-10-08 • via Nuitee
T
Thomas • solo traveller • de
6
A good stay near Nyambirando Women Center and the only pedestrian zone with many restaurants
2023-09-15 • via Nuitee
S
Shabeer • review category business travellers • in
2
Very poor
Pros:

The breakfast is good

Cons:

The staff behaviour is worst & rude

2023-08-14 • via Nuitee
K
Kilelu • review category business travellers • ke
2
Very poor
2023-07-22 • via Nuitee
J
James • review category business travellers • gb
6
Mmmm
Pros:

Friendly staff

Cons:

No a/c. Unmodernised bathrooms. Needs upgrading. No bedside lamps for reading in bed.

2023-07-20 • via Nuitee
C
Charles • young couple • fr
4
disappointed but people trying always to the best of poor conditions
Pros:

Nice people, always helpful

Cons:

Poor breakfast, no water and hot water sometimes, internet sometimes not working

2023-07-17 • via Nuitee
L
Loko • review category business travellers • bj
8
Very good
2023-06-19 • via Nuitee
S
Stephen • review category business travellers • ug
7
Good
2023-06-12 • via Nuitee
A
Ann • friends
6
Pros:

Staff was very helpful. Food was good.

2023-05-11 • via Nuitee
D
David • solo traveller • au
6
great location, nice staff, safe and secure
Pros:

excellent location, attentive staff, safe and secure, nice pool, pleasant breakfast, free toothpaste

Cons:

poor wifi, bathroom layout, dated decor, city view blocked by plants and trees, tv in room tiny with bad reception,

2023-04-20 • via Nuitee