The Hand Hotel Llangollen by Compass Hospitality

Hotels
•
Compass Hospitality
7.9 (2507 reviews)
Bridge Street , Llangollen , gb
+44 1978 860303

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Needs cleaning
Room quality issues
Poor shower pressure

Categories

Cleanliness
6.86
Multiple reviews mentioned that the hotel needs cleaning and work done on the property.
Service
8.83
The staff received positive feedback for being friendly and helpful.
Location
9.37
The location was frequently highlighted as excellent and convenient.
Room Quality
6.82
Several guests noted that rooms were small, tired, and needed modernization.
Amenities
7.85
Amenities were mentioned positively, but some issues with Wi-Fi and decor were noted.
Value for Money
7.31
Guests felt that certain aspects, like room quality, did not match the price.
Food and Beverage
8.36
Breakfast and New Year’s Eve meal were mentioned positively, though some meals were criticized.
Overall Experience
7.83
Guests had a mix of positive and negative experiences, balancing out to a moderately favorable review.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:18

Property Description

Charming Riverside Hotel in Llangollen Town Centre

Riverside Views and Modern Comforts: Enjoy picturesque views of the River Dee from your room while indulging in modern amenities like free Wi-Fi and parking.

Delightful Dining Experience: Savor home-cooked meals at the original Georgian restaurant overlooking the gardens and river, with a special bar menu that changes frequently.

Live Entertainment: Experience lively evenings with popular rock and roll on Saturdays and soothing jazz on the first Sundays of the month.

Ready to experience the perfect blend of history and comfort at The Hand Hotel?

Important information:

Please note that the rooms are located on upper-level floors with no elevator access.

When booking for more than 5 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 2507 reviews
Cleanliness: 6.86
Service: 8.83
Location: 9.37
Room Quality: 6.82
Amenities: 7.85
Value for Money: 7.31
Food and Beverage: 8.36
Overall Experience: 7.83
H
Helen • solo_traveller • gb
5
Pros:

It was ok, near the centre of town so not far to walk.

Cons:

Someone's clothes were under the bed so it hadnt been thoroughly cleaned.

2026-07-25 • via Nuitee
L
LORRAINE • couple • gb
5
Unbearably loud, uncomfortable and hot
Pros:

Location and Breakfast was of good quality

Cons:

Didn't use shower, shower head in desperate need of a clean. Room TOO hot, pillows were too thin or other option too thick and lumpy. Photos of rooms used on Booking.com looked quite modern but ours was extremely dated had we slept or at least been comfortable that wouldn't have mattered for just one night stay. Hotel areas dated, dusty and in need of TLC sadly. Thick duvet on bed in this current barmy heat, no fan. Party of over excited blokes who took over the hotel and were extremely loud !! Constant noise outside under room window which we had to leave fully opened as the heat in room was unbearable., Around midnight someone (loud and drunk) who had wrong room tried to barge our door to get in our room then loud voices /noise next door. Noise till around 1AM when it finally went quiet !! Breakfast room loud even heard a member of Breakfast staff comment to one of them how loud they were night before. Thankful only one night booked as Saturday nights live entertainment.

£8 additional charge for parking so overall premium price for an extremely uncomfortable stay.

2026-07-25 • via Nuitee
P
Patricia • extended_group • gb
8
Good, but a few things need sorting out.
Pros:

Location

Cons:

Room information was out of date. Broken glass in the window. Window opened very wide - enough to fall out (on 2nd floor)

2026-07-23 • via Nuitee
N
Netty • solo_traveller • gb
8
Pros:

Location close to shops, restsurants and bars on high street. Bed comfortable, made up each day, towels changed daily

Cons:

Breakfast expensive we ate out.
Bathroom door very close to shower door when opened.
Drinks were trayed over the road to beer garden. Stairs to room were problematic. Terrible noise from pipes in adjoining rooms when showers in use

2026-07-23 • via Nuitee
V
Vivienne • couple • gb
7
2026-07-22 • via Nuitee
D
David • couple • gb
10
Great location, excellent hotel !
Pros:

Great location, lovely hotel !

2026-07-22 • via Nuitee
C
Clarke • solo_traveller • gb
8
Comfortable but unsecure stay at The hand hotel
Pros:

The location was spot on. The staff was friendly. Good entertainment. Comfortable room, good breakfast.

Cons:

The bathroom floor hadn't been cleaned properly, there was hair and pubes on it.
The room door didnt lock properly, there was only one screw in the receiver plate so you could just push the door open.
And i thought the parking fee was steep at £8, free parking should be included in the stay or a greatly reduced rate.

2026-07-21 • via Nuitee
S
susan • solo_traveller • au
10
Pros:

Lovely old building. Impeccably clean. Great location.

Cons:

Nothing.

2026-07-21 • via Nuitee
D
David • couple • gb
3
Pros:

Breakfast was fine and a helpful staff member

Cons:

Parking,£8 for overnight, no space really awful. Beds were the worst we have ever experienced

ds worse ever slept in

2026-07-20 • via Nuitee
K
Kirsty • solo_traveller • gb
3
Pros:

Location

Cons:

Cleanliness of the place,especially the bathroom floor! Decor very outdated and the smell of stale smoke. Also dogs sat on outside benches eating food from the table. Poor organisation at breakfast time eg no glasses for juice had to wait until they had dried coffee/ tea machine not filled up either.

2026-07-20 • via Nuitee
R
Redpath • solo_traveller • gb
7
Alright but needs some investment
Pros:

Location is ideal. Beer garden/terrace is really nice. Dog friendly. Bar is cheap enough for a tourist hotspot.

Cons:

Hotel is showing its age, could really do with some TLC. Staff were fine but got the impression they couldn't be bothered. Wearing air pods whilst working the bar seemed a bit odd. Very noisy when traffic is in the corridor. Bed was uncomfortable, but that's personal preference, personally I prefer a firmer mattress, which most hotels don't have.

2026-07-20 • via Nuitee
M
Michelle • solo_traveller • gb
8
2026-07-20 • via Nuitee
J
Janosne • couple • gb
6
Pros:

Nice clean room but need refresh shower room

Cons:

Was same staff the reception and a bar, so waiting longest for a drink

2026-07-19 • via Nuitee
T
Timothy • family_with_children • gb
7
Great location with good parking. Room ok size but bed not that comfy and poor shower but generally reasonable Value for
Pros:

Great location, fab sun terrace, large car park, good band on Saturday evening, pretty good breakfast.

Cons:

No power in the shower, poor pillows, soft bed, miserable staff.

2026-07-19 • via Nuitee
S
Sue • solo_traveller • gb
6
Pros:

Central

Cons:

Breakfast fine. Evening meal not brilliant

2026-07-18 • via Nuitee
S
Susan • couple • gb
7
Great stay
2026-07-18 • via Nuitee
C
christopher • solo_traveller • gb
8
Pros:

Great location, the staff were excellent and the service was very good. A good breakfast although a bit wanting on fresh fruits

Cons:

Hotel and room were a bit tried and dated

2026-07-18 • via Nuitee
M
Michael • couple • gb
5
Just about adequate.
Pros:

Location was brilliant . Room was very basic .

Cons:

Bed not comfortable. Breakfast very low standard . The bacon needed refilling . Beans were dry from keeping warm. Fried eggs were half cooked . No fruit salad . The hotel needs someone to keep on top of breakfast and check the quality and availability of everything .

2026-07-17 • via Nuitee
N
Neil • couple • gb
3
Would not recommend this hotel.
Pros:

Bed was comfy.

Cons:

The whole hotel needs updating. The staff need training and the price needs to be lowered considerably for what is essentially a 1 star possibly 2 star hotel.

Breakfast was mediocre at best. Just really isn’t a great hotel and the price is eye watering for what you get.

2026-07-17 • via Nuitee
H
Harris • extended_group • us
5
It was a very hot week
Pros:

Location to the Eisteddfod and staff were very helpful

Cons:

no air conditioning or fans. Also Booking .com quoted me a price over 100 GBP less than I was charged. I believe this was a fault at Booking.com not adding VAT

2026-07-16 • via Nuitee