The Hand Hotel Llangollen by Compass Hospitality

Hotels
Compass Hospitality
7.9 (2470 reviews)
Bridge Street , Llangollen , gb

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Needs cleaning
Room quality issues
Poor shower pressure

Categories

Cleanliness
6.86
Multiple reviews mentioned that the hotel needs cleaning and work done on the property.
Service
8.83
The staff received positive feedback for being friendly and helpful.
Location
9.37
The location was frequently highlighted as excellent and convenient.
Room Quality
6.82
Several guests noted that rooms were small, tired, and needed modernization.
Amenities
7.85
Amenities were mentioned positively, but some issues with Wi-Fi and decor were noted.
Value for Money
7.31
Guests felt that certain aspects, like room quality, did not match the price.
Food and Beverage
8.36
Breakfast and New Year’s Eve meal were mentioned positively, though some meals were criticized.
Overall Experience
7.83
Guests had a mix of positive and negative experiences, balancing out to a moderately favorable review.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:18

Property Description

Charming Riverside Hotel in Llangollen Town Centre

Riverside Views and Modern Comforts: Enjoy picturesque views of the River Dee from your room while indulging in modern amenities like free Wi-Fi and parking.

Delightful Dining Experience: Savor home-cooked meals at the original Georgian restaurant overlooking the gardens and river, with a special bar menu that changes frequently.

Live Entertainment: Experience lively evenings with popular rock and roll on Saturdays and soothing jazz on the first Sundays of the month.

Ready to experience the perfect blend of history and comfort at The Hand Hotel?

Important information:

Please note that the rooms are located on upper-level floors with no elevator access.

When booking for more than 5 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 2470 reviews
Cleanliness: 6.86
Service: 8.83
Location: 9.37
Room Quality: 6.82
Amenities: 7.85
Value for Money: 7.31
Food and Beverage: 8.36
Overall Experience: 7.83
D
Drew solo_traveller gb
5
Pros:

Location

Cons:

Not good value for money

2026-07-04 via Nuitee
C
christine couple gb
6
Great location, helpful friendly staff, short walk to the centre with a good breakfast,
Pros:

Totally disappointed to find out that we had to pay for parking at £8 per day. Our room certainly didn’t feel like the price we had paid for
The breakfast was very nice, everything you needed was there. The staff were really nice and friendly.

Cons:

The food in the evening certainly needs looking at, as it wasn’t particularly nice to eat.
The rooms need updating and the seating in the bar areas need a deep clean,

2026-07-04 via Nuitee
Z
Zac couple gb
10
Lovely hotel and breakfast very good
Pros:

We stayed for 3 nights bed and breakfast. The breakfast was very fresh and very tasty. This hotel is lovely and based in the centre of Llangollen. We were able to walk to all the main attractions pubs and restaurants. We parked our car in the hotel carpark for an additional fee but it was worth it. We loved walking along the river Dee and the canal.

2026-07-04 via Nuitee
P
Peter couple gb
2
. Standards have fallen with new owner.
Pros:

Location good. Parking fee expensive

Cons:

Breakfast dire.

2026-07-04 via Nuitee
R
Robert solo_traveller gb
4
Location Wins, Accessibility Loses
Pros:

The hotel is in a great central location, making it easy to find and convenient for exploring Llangollen on foot. The staff were friendly and welcoming throughout the stay.

Parking costs £8 per 24 hours (June 2026), which is convenient given the town-centre location.

Cons:

The hotel itself feels old and tired and could benefit from some updating. There is no lift, which may be an issue for guests with heavy luggage or limited mobility. The bathroom was less impressive. The shower is positioned over the bath, making access difficult for some guests, and it was hard to maintain a consistent water temperature. Anyone with mobility issues may find the bathroom particularly challenging.

2026-07-04 via Nuitee
A
Alan couple gb
6
Good only for the cost of parking
Pros:

Location

Cons:

We booked before December and it included free parking ! When we arrived they told me we needed to pay £16 for parking 😡

2026-07-04 via Nuitee
T
Tina solo_traveller de
4
2026-07-03 via Nuitee
E
Eirian couple gb
8
2026-07-02 via Nuitee
M
Maxine solo_traveller gb
3
Pros:

The best thing was the location to the pavillion. Hotel needs modernising. The room was like a sweat box. No air con available. Parking not a guarantee even if you pay for it.

Cons:

The room was too hot no air con, needs some money spent on rooms etc

2026-07-02 via Nuitee
S
Susan couple gb
9
Enjoyable, would stay there again
Pros:

The location was within walking distance to the venue

Cons:

Could have had reserved parking for hotel guests

2026-07-02 via Nuitee
H
Heulwen extended_group gb
6
Adequate
Pros:

Choice of breakfast continental which was great

Cons:

During heatwave unbearably warm in room on 3rd floor. Fan in room would have been a big plus.
Hot items were deep fried on the Breakfast - the hashbrowns were soggy with fat and the sausages split open from being immersed in hot oil. It was obvious the sautéed mushrooms were past fresh before rvem cooking them; they were still cooked and served nevertheless. For £14.95 you'd expect a lot lot better. My friend had continental which was great but apple juice had turned rancid

2026-07-01 via Nuitee
S
Sioned Teleri extended_group gb
7
Ok
Pros:

Was a handy location to the pavilion

Cons:

Shower was poor quality the place looked a bit drab
Was shocked that my friend of 47 was told to go to his room because he was a little bit loud at the bar at 11.30om

2026-06-30 via Nuitee
E
Edward solo_traveller gb
7
2026-06-30 via Nuitee
W
Wendy couple gb
8
2026-06-30 via Nuitee
G
GARETH couple gb
5
ok for1 night
Pros:

there was not a lot of choice

Cons:

not a lot

2026-06-29 via Nuitee
L
Louisa solo_traveller gb
8
Pros:

The outside area was nice

Cons:

Some staff appeared rude at times

2026-06-29 via Nuitee
L
Laura solo_traveller gb
8
2026-06-28 via Nuitee
A
Alison couple gb
2
Disappointing
Pros:

Location

Cons:

Rooms are in need of refurbishment
Temperature was far too hot in room and no fans available from reception or any assistance given to try and help keep the room cool.
Shower did not work properly, no power or heat and lots of rust around the taps and shower head

2026-06-28 via Nuitee
D
Di solo_traveller gb
8
Pros:

Excellent location, lovely breakfast, friendly staff, quite clean

Cons:

In need of a lick of paint and redecorating

2026-06-28 via Nuitee
S
Steven solo_traveller gb
9
2026-06-28 via Nuitee