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Facilities
Property facilities
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Parking
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Non-smoking rooms
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Luggage storage
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Fax/photocopying
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Packed lunches
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Non-smoking throughout
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Kid meals
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Outdoor furniture
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Pet bowls
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Smoke alarms
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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Mobile app for room service
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Pub crawls
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Golfing on site
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Self parking (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Private picnics
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Art gallery on site
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Wine release events
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Reception hall
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Japanese garden
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Secured parking
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Golf cart
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Fishing nearby
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Horse riding nearby
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Vegetarian menu options available
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Paddle boating nearby
Review Highlights
Categories
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Property Description
Charming Riverside Hotel in Llangollen Town Centre
Riverside Views and Modern Comforts: Enjoy picturesque views of the River Dee from your room while indulging in modern amenities like free Wi-Fi and parking.
Delightful Dining Experience: Savor home-cooked meals at the original Georgian restaurant overlooking the gardens and river, with a special bar menu that changes frequently.
Live Entertainment: Experience lively evenings with popular rock and roll on Saturdays and soothing jazz on the first Sundays of the month.
Ready to experience the perfect blend of history and comfort at The Hand Hotel?
Please note that the rooms are located on upper-level floors with no elevator access.
When booking for more than 5 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Parking
Private parking is possible on site (reservation is not needed) and charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
People no matter the age stay for £30 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
It was in a good location
That the car park wasn’t free when I booked on booking.com
The shower in the room needs updating in my opinion
Location was excellent and close to all the attractions we needed to visit
Nothing to dislike
Beautiful 4poster bed which was super comfy. Large room with fabulous views . So close to all things to see and do.
Very large car park which is free if you book directly with them.
£8 charge for parking as we booked via booking.com.
Location was good
Very dated. Poor hygiene standards, tired decor. Booking.com customers are penalised by charging £8 for parking. The hotel says booking direct gives free parking. Rooms are small, TV works but signal not strong enough to be able to watch.
The hotel was clean, but we were not very satisfied with the value for money. For a price of around £125 per night, we expected a bit more.
We did not like that even hotel guests staying overnight have to pay an additional £8 per day for parking, especially considering that this is not only a hotel, but also a bar and restaurant with many visitors coming in.
We looked at two rooms: one had an unpleasant smell, and the other one was quite cold. Fortunately, there was a heater in the room which worked well and made the temperature much more comfortable. It also feels like the interior and furniture are quite old.
Lovely staff great location
Location
Dated
Location
Paying for parking, but I get it!
The room was very comfortable and warm. The view from our room was excellent. Very near the town.
.We e also close to all the main attractions
The breakfast was OK but very basic.
Staff were very friendly and in a great location
Rooms were not very clean, crumbs on floor, stains on bedsheets. Bath had marks in of where bleach poured but looks like never wiped. Hairs on side of bath.
Property location is good
It was absolutely filthy.
Rooms full of dust and cobwebs. The bathroom was disgusting.
Fridley Clean location
As above
Great location
Nice outdoor beer garden on the river
Nice view of river from room
Clean towels
Blaring music till 11pm on Friday night and 11:30pm Saturday night.
Sunken mattress so we both kept rolling into the middle
WiFi doesn’t work most of the time
No fitted sheets for the bed but the problem was housekeeping doesn’t know how to fold these properly so kept coming off in the night
Shower was broken so could only dribble out meaning we couldn’t wash our hair
The staff were all very friendly and helpful. The location was great and the river side bar.
For the price we have expected a better quality of room, bed and bathroom. The room was small, cramped with a broken blind. The door lock was also broken so I was glad I was not on my own.
It was also very noisy, staff banging around and singing below us from about 7am.
lovely setting with views of the river and surrounding hills from both bedrooms and all reception rooms .We didn't have time to explore the town or use the river side terrace but its well situated .The reception rooms were spacious and reflected the age of the historic building .The staff were friendly and helpful and we enjoyed the live band that were playing in the bar next door to the restaurant after our dinner !
The wine list at dinner could have been better but we found something suitable and prices ok .Dinner menu was ok as was the food but not a fine dining kind of place .It wasn't bad value however in these current times and I felt we got what we paid for .Didn't appreciate being charged extra for parking when a resident .
Charged for breakfast and was told i had booked room only which i never book
Extra charges
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